Discussion on The Mounty | Hiking Campground & Children Camping WordPress Theme

Discussion on The Mounty | Hiking Campground & Children Camping WordPress Theme

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51 comments found.

Hello! I have a pre-sale question. Is it possible to change the background colour of the website (the white parts especially)? Thank you

Hello,

Thank you for being so interested in our theme!

Absolutely! The Mounty offers a user-friendly and intuitive Color Scheme Editor. The video tutorial shows how to customize website colors in a few clicks – https://www.youtube.com/watch?v=lbXlxERHZyY Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors – http://themounty.ancorathemes.com/doc/#customizer_settings_color_scheme

Regards.



Support Portfolio Website

Does it support language option? I need the website in 2 languages and button to change it. Thank you

Hello,

Thank you for contacting us!

The theme supports WPML plugin for multi-language website. Please feel free to use it.

Regards.



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yyounan

yyounan Purchased

How can we update the theme from version 1.1? We do not have Themerex Updater plugin with that older version. The documentation does not provide clear instructions on updating the theme prior to 1.2. Please advise. Thank you.

yyounan

yyounan Purchased

Great. I followed Update Option 2. However, I couldn’t update WPBakery PageBuilder as it is saying that needs license a separate license. Isn’t it bundled with the theme files?

yyounan

yyounan Purchased

Nevermind, once I activated the ThemeREX Updater, I was able to update the WPBakery PageBuilder via Dashboard->Updates but not through Appearance->Theme->Install Plugins.

This is great! Moving forward, please use ThemeRex Updater for the theme and plugins update.

In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.

Regards.



Support Portfolio Website

boa noite O tema é compatível com o woocommerce? E também é possível traduzir para o Português Brasil?

Hello,

Thank you for your interest in our theme!

Absolutely! The template is fully compatible with WooCommerce. Please check the demo shop page – http://themounty.ancorathemes.com/shop/

Also, the theme has a language .pot file allowing to translate all the text strings into Brazilian and Portuguese either with Poedit software or Loco translate free plugin.

Regards.



Support Portfolio Website

When can we have an update for this theme? Kinda need it…

Hello,

Thank you for contacting us!

Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://themounty.ancorathemes.com/doc/#installation_theme_update

Also, please install Classic widgets editor plugin recommended by Wordpress team for full compatibility with 5.8 – https://wordpress.org/plugins/classic-widgets/

Currently, we are working on a new theme version. It is in the Testing stage and will be released in a while. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.

Regards.



Support Portfolio Website

Thanks for the prompt reply. Worked like a charm. Sorry to bug ya.

My pleasure! Have a nice one!



Support Portfolio Website

hi, wordpress customize appearance stopped working after 5.8 update. I click but get no response from the customize menu items.

Hello,

Thanks for reaching out to us!

The issue is related to the latest WordPress engine update. Our Tech support team will gladly provide you with a quick fix. Could you please submit a support ticket at https://themerex.net/support/ ?

Currently, we are working on a new theme update with the fix included. It will be released in a while.

Regards.



Support Portfolio Website

thank you for your lightning fast reply, my issue is not urgent if you are going to update the theme in following days.

You are welcome. Please note that the testing process will take some time. For this reason, I am not able to provide the exact date of the release.

Regards.



Support Portfolio Website

I cannot import demo. It just sits there with no feedback its doing anything. Checked all PHP options and still nothing. I tried downloading per your documentation but same thing Im not sure how to actually get it going so that we see all demo data.

I fixed it! My site needed to be secure using an SSL cert for the demo to install properly.

Hello,

We are glad that you have found a solution. Thank you for informing us! In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.

Regards.



Support Portfolio Website

Hello! I have a doubt about this theme. Is it possible to do a booking and pay it. I’he seen that is possible to create a store and selling products, but my doubt if bookings can payed online. Can you give me support??? Thanks in advance!

Hello,

Thank you for your interest in our theme!

The template contains Booked Appointment plugin that allows you to create as many calendars as you need – http://themounty.ancorathemes.com/calendar-private-cottages/ and add payment capabilities to the booking by activating ‘Payments with WooCommerce’ addon that is included in the package. Our Support Team will provide you with instructions on how to do it. Just submit a support ticket at https://themerex.net/support/ right after the purchase.

Regards.



Support Portfolio Website

Ok! Thanks so much!

Hello author, I am having the same problem as the previous comment. When you want to edit a page with WPBakery Page Builder, the entire screen goes blank with no option to anything. I think it is due to the latest versions of the plugin that are not updated in your theme. Now WPBakery Page Builder asks for a product license to be able to update since automatic update is not available. I need either the license key of the plugin or that you update the theme with the latest versions of all the plugins and add-ons, thanks

Hello,

Thank you for contacting us!

Please be advised that only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. But you have WPBakery Page Builder included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. There is no need to buy the plugin separately.

To avoid any issues, WPBakery, Essential Grid and all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://themounty.ancorathemes.com/doc/#installation_theme_update

Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr

In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.

Regards.



Support Portfolio Website

Thank you very much, I have followed the same steps several times but there was no result. I have refreshed the cache and now it works as you have indicated. Thank you so much

My pleasure!

Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/.

Have a nice one!



Support Portfolio Website

WPBakery Page Builder plugin is not working for me. when I try to edit something the screen goes blank and I can’t edit any page.

Hello,

Thank you for contacting us!

Please ensure that WPBakery and all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://themounty.ancorathemes.com/doc/#installation_theme_update

In case the issue persists, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.

Regards.



Support Portfolio Website

Bonjour à tous, J’ai acheté ce thème il y a maintenant une dizaine de jours… c’est un véritable parcours du combattant pour le personnaliser, 2 jours complets à chercher où modifier les widgets réseaux sociaux de la page d’accueil ( en haut à gauche … ) qui pourrait m’aider ? Franchement, ce thème est très difficile à personnaliser. La documentation n’est pas spécifique et ne propose pas “du pas à pas” pour ce thème. A vous, qui avez téléchargé ce thème the mounty et réussi à en faire quelque chose … avez vous un forum ? une conversation ? Merci d’avance pour votre aide.

Hello,

Thank you for contacting us!

You can modify socials with the help of WPBakery page builder under Layouts >All Layouts > Header Default > Edit > Socials. Please review the screenshot – https://prnt.sc/yts0s8

Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.

Thank you!



Support Portfolio Website

I bought your theme a year ago, everything has worked very well since then but today I updated the plugins as requested and suddenly the “WPBakery Page Builder” page editor has stopped working. If I renew the license of the theme with you, will the problem be solved ? Or should I buy the WPBakery Page Builder license, why will it happen again ? It is necessary and urgent for me, for the page to continue to function correctly, it is important for the business. Thank you.

Hello,

Thank you for contacting us!

There is no need to buy WPBakery Page Builder license. Have you updated all the bundled plugins?

To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://themounty.ancorathemes.com/doc/#installation_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section) We recommend making a full backup of your website before any updates.

In case the issue persists, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will help you without support renewal.

Regards.



Support Portfolio Website

Hello Chistine, Thank you very much for your answer, I have followed the steps outlined and everything has worked correctly! I just want to ask you another question. The BOOKED plugin does not meet the reservation needs of the campsite, since I need to be able to make reservations for several consecutive days, so I am thinking of integrating another online reservation management plugin. I’ve searched envato and found Calendarista Premium ( https://codecanyon.net/item/calendarista/21315966 ) I think this plugin meets the needs I have to manage the camping reservation, but I would like to know your opinion and if you have another more suitable option, I am open to all suggestions as long as the final result is as professional as your theme. Thank you very much. Asun Robles.

Hello Asun,

We have the experience of integrating WP TRavel plugin to our themes, here is the example – http://birdily.axiomthemes.com/itinerary/authors-tour-in-tibet/ However, you are free to choose any plugin which meets your needs. We cannot guarantee theme full compatibility with 3rd party plugins – this may require additional customization for their full compliance with the theme.

If there is a need, our Customization studio can create it for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/

Regards.



Support Portfolio Website

Good evening I can’t get rid of the favicon from the theme. I’ve installed some plugins to be able to set it up, but it doesn’t seem to go away. In fact even the Google search results always appears in the favicon of the original theme. How can I solve?

Hello,

Thank you for choosing our theme!

You can easily change the favicon in the admin panel. Please navigate to Appearance > Customize > Logo & Site Identity > Site Icon. Here is the screenshot – https://prnt.sc/vugi2g

After all is done, please clear the cache and cookies in your browser. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.

Regards.



Support Portfolio Website

Hello the offer says that it works with wpml unfortunately it is not true neither the new nor the old version of wpml works

Error Details

An error of type E_ERROR was caused in line 32 of the file /home/osrodekp/domains/xxxxxxxxxl/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/core-abstract-classes/class-wpml-set-language.php. Error message: Uncaught InvalidArgumentException: element_id and type do not match for element_id:103 the database contains post_attachment while this function was called with post_nav_menu_item in /home/osrodekp/domains/xxxxxxxxxxxxx/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/core-abstract-classes/class-wpml-set-language.php:32 Stack trace: #0 /home/osrodekp/domains/xxxxxxxxxxxxl/public_html/wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php(1510): WPML_Set_Language->set(‘103’, ‘post_nav_menu_i…’, NULL, ‘pl’, NULL, true) #1 /home/osrodekp/domains/xxxxxxxxxpl/public_html/wp-content/plugins/sitepress-multilingual-cms/inc/wp-nav-menus/class-wpml-nav-menu.php(215): SitePress->set_element_language_details(‘103’, ‘post_nav_menu_i…’, NULL, ‘pl’) #2 /home/osrodekp/domains/cxxxxxxxxxxxxxxl/public_html/wp-content/plugins/sitepress-multilingual-cms/inc/wp-nav-menus/class-wpml-nav-menu.php(82): WPML_Nav_Menu->_set_menus_language() #3 /home/osrodekp/domains/xxxxxxxxxxxxxxxx

Hello,

Thanks for contacting us!

This may appear due to WPML update.

Please submit a ticket at https://themerex.net/support/ – our team look into that and fix the issue.

Thank you in advance.



Support Portfolio Website

Hello how would it be possible to delete this section of the menu from mobile devices? I attach a screenshot

http://prnt.sc/thgmrv

Hello,

Try adding this code in Appearance> Customize> Additional CSS:

.menu_mobile .search_mobile { display: none !important; }

Best regards



Support Portfolio Website

Hi I just bought your theme but I can’t change the slides of the Revolution slider plugin. In fact, the slides of the different home themes do not appear to me and consequently I am unable to modify them. I have the vague impression that the plugin is malfunctioning, could I ask why?

Hello,

Thanks for choosing our theme!

Most likely slider were not imported fully.

Please submit a ticket at https://themerex.net/support/ – our team look into that and assist you.

Thank you in advance.



Support Portfolio Website

There is an issue in your child theme’s functions.php code. The child theme’s style.css is not loading, because you refer to the parent’s style.css:

get_template_directory_uri() will always return the URI of the current parent theme. To get the child theme URI instead, you need to use get_stylesheet_directory_uri().

Hello Eva,

Thank you for contacting us!

Please submit a ticket at https://themerex.net/support/ – our team look into that.

Thank you in advance.



Support Portfolio Website

Submitting ticket in your support doesn’t work!! (grey button then nothing)

Import of WHOLE DEMO site ends like this attached image + like this: http://atabor.cz/index.php/home-3/

+ this in error log file:

Mon Mar 30 14:26:49.238427 2020 pid 20346 PHP Catchable fatal error: Object of class __PHP_Incomplete_Class could not be converted to string in /var/www/atabor/wp-content/plugins/trx_addons/includes/plugin.utils.php on line 324, referer: http://atabor.cz/wp-admin/themes.php?page=trx_importer

Hello,

Please clear browser’s memory cache and try once more:

https://themerex.net/support/

or try other browser.

We need your website details in order to fix error and assist you.

Thank you in advance.



Support Portfolio Website

NO! Nothing works! Other browsers either other computers!!!! I want refund if you don’t reply ASAP by email!!! https://www.dropbox.com/s/udq1c8i4tkxsxj4/Screenshot%202020-04-01%20at%2008.29.35.png?dl=0

Hello,

Please check olda@pinoxy.com, we have sent you an email.

Thank you.



Support Portfolio Website

Hi, love this theme!! Quick question, i created a top menu above the main menu and logo. When scrolling down the page, it disappears but the main menu stays because of the sticky menu. Wondering how I can make my own top menu stay visible and sticky like the main? Thank you!

Hello,

You may enable Fix this row when scroll option for row where top menu is located: https://prnt.sc/r72bpu

Best regards



Support Portfolio Website

thank you for the reply. Unfortunately, i created this menu outside of WP Bakery using HTML in the custom header file. I just wish it would stay visible when scrolling down.

Hello,

Please provide your website URL in support ticket at https://themerex.net/support/ – our Support team check if it is possible to fix menu using simple CSS or additional customization is required.

Thank you.



Support Portfolio Website

Hello, Your theme looks great, I’m thinking of buying it. I did some test on mobile devices – android & iphones. I noticed that some background colours/images are not shown on iphone devices with safari 11 and higher. For example the light grey background colour in a menu drop-down doesn’t show, the same issue happens for the lower footer bar or testimonials section. The background colour is always white. It works fine on Safari 9. Could you have a look and let me know if the issue can be fixed?

Thank you. Przemek

Hello Przemek,

Thank you for your interest in our theme!

Have checked demo on Safari 13.3 and backgrounds are displaying properly:

https://prnt.sc/qvn5st https://prnt.sc/qvn61x https://prnt.sc/qvn6j8 Could you please use this link to check on your Safari 11 browser: https://themounty.ancorathemes.com

Sometimes iframe from Envato may affect demo preview.

Thank you in advance.



Support Portfolio Website

Hello Julia,

Thank you for your response. I have tested the theme again and the background issue is no longer the problem. I have another question is your theme support social media feed elements/shortcodes, for example: Instagram feed showing last 5 or 6 photos in a row?

Best Regards, Przemek

Hello Przemek,

For instagram feed we recommend this plugin: https://wordpress.org/plugins/instagram-widget-by-wpzoom/

For other third-party feeds, you may use HTML widget to add embed code for this feed/element.

Best regards



Support Portfolio Website

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