ThemeFuse

ThemeFuse supports this item

Supported

96 comments found.

Dear ThemeFuse,

Bought the template, love it, and am using it for a client’s website at http://www.schinaglelaw.com .

Question: I am attempting to create a Thank You page once a user has completed the contact form on the website. This functionality will allow me to install Google conversion tracking.

Is there any way for me to do this with the theme? If not, I highly suggest making this possible in future releases, because users of this theme are trying to run the most efficient websites possible for their businesses.

Please let me know!

Thanks, Erik

Hi Erik,

your question was answered on our help desk.

Cheers,
Max.

I can’t access your support page on any browser – I don’t know if it is down or not. But the theme seems to be buggy with posts. Every time I update a post, it will save the settings for the “display yes/no” options. But once I load it from another page, it loses the settings and goes back to default. It’s been impossible to fix. Can you please help?

Hi,

what is the version of the theme you’re using? Please let us know and we will have a look into this.

Cheers,
Max.

Dear “the practice”

Which language switch works with this theme?

can you answer this question also at my mail? info@rutgergruis.nl

Hi,

if you’re about a multilangual plugin then you can use WPML.

Cheers,
Max.

Problem importing content.

Hi,

please submit a ticket on this matter from our website and we will help. Here on themeforest we provide limited support because is quite hard to do it in comments. Just submit a ticket and we will be able to help with your requirements.

All the best,
Marcelina.

Dear Support, I notice on the description page that the support version is wordpress 3.9. The practice theme isn’t compatible with recent WP version? As I am interested in buying it, I would like to be sure. Thank you

Hello,

Yes, the latest version of the theme are compatible with WordPress 4.3. You’ll have just first to update the theme to the latest version, then update Wordpress to the latest version, and everything will work fine.

All the best,
Marcelina.

Hi,

I’m trying to install the theme into WordPress but it says: “The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.”

I looked at past comments and you had a tutorial up on how to install it but those links and pages don’t exist anymore. Can you get back to me on this?

Regards.

Never mind, fixed it.

Hi,

Thanks for your request. Is there anything else I can help you with? If you will have any questions or if you will get any problems, just feel free to submit a ticket from our website and we will be happy to help.

All the best,
Marcelina.

Hi, I like this theme, Can I get support after purchasing? questions: where can I add “search” , Can I add top menu above the main menu? thanks Sarah

hello.. anyone can reply to my questions?... as I need this theme asap..

Marcelinaa

Marcelinaa Author Team

Hi Sarah,

Yes, you’ll get support after you’ll purchase the theme. Just submit a ticket from our website and we’ll be happy to help.

Yes, you can add the search in the top, you’ll have to make some changes in header.php file.

All the best,
Marcelina.

thanks

Could you please tell me, if the theme works with the actual wordpress version (4.4.1)?

Marcelinaa

Marcelinaa Author Team

Hi,

Yes, the theme works fine with latest version of WordPress.

All the best,
Marcelina.

Thanks a lot!

Hi there, I purchased this theme but it won’t let me upload it to my Wordpress control panel. I have tried a few tiems and each time I’m given the error message “The package could not be installed. The theme is missing the style.css style sheet.” How do I resolve this issue?

Marcelinaa

Marcelinaa Author Team

Hi,

Unzip the file that you downloaded from ThemeFuse and there you would find a small zip file called THEME_NAME.zip, this is the file that you need to upload from Appearance -> Themes -> Install themes and it would work fine.

In case you bought the theme from ThemeFuse website then unzip the file that you downloaded from ThemeFuse and there you will find a small zip file called THEME_NAME.zip, this is the file you need to install from Appearance -> Themes -> Install themes and it will work fine. ?If the theme was bought from ThemeForest then unzip the unzip-THEME_NAME-wp-theme.zip file and there you’ll find two folders for parent and child theme. Connect to your ftp account and upload both of them to awp-content/themes directory of your wordpress install and then go to Appearance -> Themes in your dashboard and activate child theme.

P.S. THEME_NAME is the name of the theme you bought.

All the best,?
Marcelina.

Hi, great theme! One small issue. When i create a slider and size my images at exactly 870px × 440px, the slider is shrunk down very small. Any idea why?

Marcelinaa

Marcelinaa Author Team

Hi,

please submit a ticket on this matter from our website and add in your message your wordpress installation link, username and password from your wordpress dashboard and we will help. Here on themeforest we provide limited support because is quite hard to do it in comments.

All the best,
Marcelina.

Does this theme support multi lingual? such as English, Spanish and Korean?

Marcelinaa

Marcelinaa Author Team

Hi,

You can use the Codestyling Localization plugin to translate the theme words, or WPML plugin to translate the posts in multilingual.

All the best,
Marcelina.

?

raliyev

raliyev Purchased

Hello Theme Fuse support! My problem attached with contact form. When sending message with contact form, this alert appear. “Oops! Due to an unknown error, your form was not submitted, please resubmit it or try later. “

Marcelinaa

Marcelinaa Author Team

Hi,

You also created an ticket on our website, yes?

I asked some details there, please check.

All the best,
Marcelina.

raliyev

raliyev Purchased

Hi,

Yes, i was reply on your website.

Hi, I’d like to know where the files .po and .mo must be saved (for the practice child theme of course). Thank you!

Marcelinaa

Marcelinaa Author Team

Hi,

If you want to translate the theme then you can use the Codestyling Localization plugin to translate the theme words or WPML plugin to translate the posts in multilingual.

All the best,
Marcelina.

?

Any idea how to remove the widgets for Footer 4 & 5? I checked the footer.php and it’s calling a theme footer setting, but I can’t find where you remove it. I have tried looking in widgets, theme settings (footer), page settings, etc. and don’t see anything. Are they editable?

Marcelinaa

Marcelinaa Author Team

Hi,

Go to Appearance -> Widgets and there you can find FOOTER sidebars.

All the best,
Marcelina.

Does your site template work with visual composer plugin?

Hi,

I’m sorry, but I can;t say for sure if this theme will work 100% with this plugin.

If you want, you can check our new ‘The Core’ theme. This theme includes 16 different WordPress websites and comes with our own Visual composer from Unyson Framework that we built. You can read here more details about this. So you have the possibility to build your content using the visual builder from the theme which is very easy to use.You can play with the theme on our testlabs to see how it works and what is the functionality the theme have.

All the best,
Marcelina.

cbremert

cbremert Purchased

Cant add new contact forms.

Marcelinaa

Marcelinaa Author Team

Hi,

Please send an email to support@themefuse.com and add there your Wordpress Installation link, username and password from wordpress dashboard and we will take a look into this.

All the best,
Marcelina.

by
by
by
by
by
by