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hey guys my demo content installs but i don’t see anything no new pages post or anything shows on wordpress
Hi there, if the import went through correctly you should have all of the demo pages, properties and posts imported. If you’ve just got the images etc, then something hasn’t gone through correctly. Please try the full import again, and make sure that you’ve checked the relevant checkboxes on the various import options screens. Make sure you’re using the latest version of the theme, and the latest version of WordPress. If you continue to have problems, please post a thread on support.redfactory.nl where a moderator will be able to assist you further.
omg guys i have tried uploading the xml file 5 times i don’t see no new pages or posts am getting pissed off right now i need it to work damm it
Please post a thread on support.redfactory.nl, provide a login and url for your site and a moderator will be able to login and take a look to advise what’s happening and assist you further.
Please help! I have forgot my username that I registered with on your support forum and can’t use the key with my new account. I am in desperate need of help because the menus no longer work
I just reinstalled it on a separate site
and tried to use the demo content and it’s all messed up.
Hi there, please drop an email to email@example.com with the username you registered, your activation key from themeforest and we’ll try and track down your login for the forum and reset. You’ll need to make sure you set your menus via the appearance>menus tab, there’s one for mobile, main menu etc. Once you’re able to access the forum a member of the team will be able to go through with you in more depth.
I’m talking about the menu cards. None of the products are showing.
Jamie I did this a long time ago with absolutely no response.
is there a way to get the menu to not pagination. is up and down.
Hi there, unfortunately not, the scrolling option on the menu is hardcoded, so you would have to manually rewrite the php in order to change the pagination to scrolling vertical instead of horizontal.
hey jamie, tried to create a custom cp_tagline for footer to change created by- so it is editable in the theme option, recreate cp_tagline in all instance and on footer added
<?php echo stripslashes(__($theme_options['cp_footer_tag'])); ?>
Hi there, unfortunately those type of changes are outside of our support spectrum. However, you can change the name manually via rewording it in the php file.
uhm i just asked a question. i was adding adding an additional theme option for the footer- cp-tagline was copied and renamed to cp_ft_tagline works and save but it’s not showing up on the frontend. it’s blank i will do the editing. i just need where to add the new line if any in the functions… for tagline.
why doesn’t the slider fit in mobile it’s huge. and also the menu on mobile version doesn’t work in all browsers. should have one unified form in all browsers.
Hi there, I’ve checked with the Dev team and they’ve advised that there’s currently no work-around to make the slider responsive on mobile devices. The jQuery plugin that they used for the slider doesn’t support it, therefore the option was added to hide the slider on mobile devices.
does it work with woocommerce?
Hi there, unfortunately not, only Cart66 is supported at the current time.
I have now posted on here, emailed the support email you asked for and tried to register with another email. You can clearly see that I have purchased this item. I need someone to contact me ASAP!!!! one month is ridiculous. My client is beyond aggravated because I cannot get ahold of anyone to help. firstname.lastname@example.org
Hi there, I’ve searched the inbox but we’re not showing any email received from that email address: http://screencast.com/t/rGU1Qkzpv Please forward your email to email@example.com please resend and I’ll check the inbox again this afternoon
Hi there, I’ve dropped you an email to the address you’ve listed above, please respond with your username and purchase code and we’ll get you setup on the support forum.
Jamie I responded to you within minutes of you sending the email. Have now sent you multiple emails with no response to this issue. It appears to me I’m being strung along until my support runs out. I have sent you multiple emails from firstname.lastname@example.org and have not received a response. I included the purchase certificate also. This is a horrible way to treat a paying customer and horrible customer service. I just want the theme working and have been trying to get help with this issue for months.
Hi Robert, I’ve checked the inbox daily from Monday – Friday and the only message on that email address is the one I’ve sent to you http://screencast.com/t/r7dg5fhe we’re not received any responses or standalone emails according to that system. I’ve emailed the management team to address this, I am a freelance support agent so I only have access to that particular system to be able to check incoming correspondence etc. If the messages aren’t there then I’m unable to respond etc. A member of the management team are looking into this and will come back to you shortly.
Hi Robert, I’ve spoken with the Management team who’ve checked the inbox and have confirmed that we’ve received none of your emails. Therefore, I have just sent you an email from my own personal email address, please let me know you have received and reply through there
Hi Robert, I’ve checked my inbox and nothing has come through, so please respond in the comments here if you’ve already sent as of 7pm GMT
How do I display the TagLine content on mobile… By default the display is “none” but I tried to change the CSS to the following:
Which it works but because I’m displaying a “Pay Bill Online” button the button online shows half… it’s 1/2 covered by main menu and slider… How do I make-it display all the tagline content on mobile?
Hi there, could you please open a ticket on our support forum. Our support staff will be able to help you out with this
I’ve got a couple of questions.
1. If I change my mind after purchase, would it be possible to get a refund?
2. Is it possible to have the footer and slider full width?
Thanks in advance (:
Hi Jeroen. All purchases are made directly with Envato, not the theme author, you can review the terms and conditions of their refund policy here – https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
The option to made those two features full width isn’t included in the theme settings. However, if you’re confident with Css, then you’d be able to make that happen by adding the relevant styling code to the style.css file.
Hi, I have updated the Wordpress to 4.4.2, but some of the content like Slides and Menus can not be showed at all. What’s the issue? Do I need to upgrade the theme as well?
Looking forward to your reply! Thanks!!
Hi there, yes you will need to update the theme. Download a fresh copy from your themeforest account and upload via FTP.
Pre-Sale question. Can I out a n image in the content background or that background behind the content?
Can I center the logo up top and make the header bigger?
Can this site be full screen?
Can the slider go all the way across?
Hi there, you can add another image to the background behind the content and on top of the page background if you used custom code/css. It’s not something that’s included as part of the admin options etc. The template was designed to have the logo on the left of the navigation, but again with some custom css you could upload a larger image and re-size. Our support forum can help with minor css adjustments if you’re unsure. Unfortunately the slider is set inside a main container and therefore doesn’t fill the entire screen. If you’re looking for a full screen site, check out our ‘the company’ theme – which also has a restaurant demo which you might find suits your site better.
Hi, in “The Restaurant” with cart66 cloud, how can I add prices to my products?
Hi there, please see http://support.redfactory.nl/documentation/restaurant-theme/integrating-cart66/ if you require further assistance, please drop a thread on our forum at http://support.redfactory.nl/
Hi, is it possible to download a demo version of the theme The Restaurant? Thanks.
Hi there, demo files are included in the Theme purchase, this will allow you to setup the site exactly as in our main demo.
hi. i have a full width logo which is responsive however on mobile there is too much black space as there is a height set of 100px. this is ok for normal site but for mobiles it keeps the 100px even though the logo is only maybe 40px. is there anyway of making sure the div containing the logo is responsive in height so that there is no extra space when responsive? many thanks
Hi there, you can use @media css to adjust the height on only the mobile layout, leaving the desktop as it is. If you need help with finding the correct code please drop a thread on the support forum at support.redfactory.nl and a member of the team will be able to guide you.
I am downloading from ThemeForest but am not receiving the latest version, v5.5 only v5.2 is downloading as noted in the doc included in the zip. How do I get the most current version?
Hi there, that’s strange, did you purchase recently? Drop an email to the helpdesk via the contact form here – http://www.redfactory.nl/contact-us/ and they’ll be able to look into it for you.
i purchased this theme today but it was the wrong theme. Is a refund an option? Themeforest credit would be great if possible. Thank you.
Hi there, unfortunately we have no control over the sale/refund process, everything is handled via Envato. You would need to contact them directly.
My client bought this theme version 5.2 I have wordpress version 3.6 can I update to version 4.5.2 or is not compatible?
Hi there, you can upgrade to version 5.5 on your current WordPress, but it’s not compatible with WordPress 4.5.2. An update to this theme is being worked on at the moment by the Dev team to work with version 4.5.2 and they hope to have this released in the next few weeks.
I installed the theme and wordpress bu local host but it seems doesn’t work correctly. Any chance to help me?
Hi there, I’m sorry to hear you’re having problems. Sure, open a thread on our forum at http://support.redfactory.nl/forums/ and tell us in the post how far you’ve gotten and what problems you’re experiencing and a member of the support team will be able to advise further.
Hi, I cannot access to your forum and make the thread. The purchase code is already into the Database.
Hi there, don’t put the purchase code in your response as these replies are public and anyone can access it etc. If you’re able to edit your comment please blank out the number If you drop an email to email@example.com with your purchase code, username and email address you registered with they’ll be able to tie the two accounts together for you.
Hi there, I’ve checked the inbox but we’ve not received any further email, if you have sent, please let me know here and re-send. Our Theme Author has removed the PC for you.
Yes I did.Anyway here my request.
As the subject above I’m been trying to fix some issues with the theme “The Restaurant”.
Here the list:
1. Change the background colour of the header where you put the logo
2. Can I insert the slide on a static page home?
Hmm strange as nothing has come through. I’ve just sent you and email with details from our main account to the gmail address you had registered with the details. Your forum username is siculellaeassociati
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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