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Demo download is not working, Header image upload is not working either in the newest version.
Please i have a problem, i cant install the Plugin “WP Rocket” on my Wordpress every time give me an error.
I try search it at “WordPress Repository” but dont find it.
That plugin its necessary?
Hi there, I’ve spoken to the Dev team – this plugin is a premium plugin they were using and not meant to be included in the package. They’ve taken this out for the next update, you can ignore this plugin, it’s not essential to the theme.
i have a problem with importing file when i try to install the therestaurant.dummy.content.xml but it’s giving a black page error in install page
can you give me a private email address to give login details to access to admin panel and fix the importing problem
Hi there, please post a thread on the forum and use the “set as private reply” option so only the moderators can see the login details and will then be able to assist you. The forum is at http://support.redfactory.nl/
This is a pre-purchase question.
Does your theme have any SMS plugin / functionality for sending notifications to users when they order online?
Hi there, no unfortunately. I’ll suggest it as an idea to the Dev team – currently it just sends an email notification. There might be some plugins which you could add to provide this function though, maybe something like https://en-gb.wordpress.org/plugins/wp-sms/
Is there any way to have the image thumbnails on the menu clickable, so that it opens a fancybox or a lightbox so that people could see the full image of the dish when clicked? Also if this can be added on mobile as well.
Thank you in advance!
Hi there, I’ll pass your comments onto the Dev team to consider for a future update. In the meantime there’s lots of plugins that add that feature to images in widgets and in galleries, either by including tags or shortcodes – check out the WordPress repository for some examples – https://en-gb.wordpress.org/plugins/
To be honest I already tried like 6 of them, is there any way you could recommend a plugin which can do this?
none of them worked, and I need this specifically for the menu thumbnails. I tried modifying the code in the menucard php template, but couldn’t get it fixed. Also one more issue which I came across, when I activated the thumbnail on mobile as well, the dotted line which is below the price goes all the way and over the thumbnail.
Hi there, open up a thread on the support forum at http://support.redfactory.nl/ and include a screenshot of the mobile issue so one of the moderators can look into it. Regarding the thumbnail it would depend on how the menucard is reading it, if you add that to the thread on the forum they’ll take a look to see if it’s something simple they can assist with.
I am getting below error, any idea about this?
Warning: explode() expects parameter 2 to be string, array given in /home3/niranga/public_html/openrice.lk/wp-content/themes/the-restaurant/page.php on line 45
Warning: array_filter() expects parameter 1 to be array, null given in /home3/niranga/public_html/openrice.lk/wp-content/themes/the-restaurant/page.php on line 45
Warning: array_diff(): Argument #1 is not an array in /home3/niranga/public_html/openrice.lk/wp-content/themes/the-restaurant/page.php on line 48
Warning: Invalid argument supplied for foreach() in /home3/niranga/public_html/openrice.lk/wp-content/themes/the-restaurant/page.php on line 54
Hi there, no not off the top my head – I’ve not seen that before. Have you installed and activated all the required plugins? Please pop a thread on the support forum at http://support.redfactory.nl/ with link and login details (use the set as private reply option when you post, that way only we can see the login details) and I’ll have a look and talk to the dev team about it.
I login to dashboard admin, unable able to amend because all layout design is out
Hello, I have already post the comment regarding unable to amend at dashboard admin, and design layout not in order .more than 13 days no reply . from author, Please reply
author email please
Is there any online chat with your support team
Hi there are no unanswered threads in the support forum, which is at support.redfactory.nl is this where you’ve posted? Can you post the link to the thread.
Hi support team, How come I post simple question more 23 days no body reply, so disappointed
Hi there, it didn’t appear in our list to be answered, it was only flagged up when it appeared on the managers list of questions to be answered. I’m not sure what happened there, but as you can see all the other issues have been responded too, so something strange has gone awry there. Please accept our apologies, any issues you are experiencing and need help with, can be addressed on our support forum. Unfortunately, we’re unable to deal with support topics via the comments tab here, but any issues you do have can be addressed here – http://support.redfactory.nl/ where a moderator will be able to assist you directly.
Hello. I’m trying to register my purchase code on your support page for the first time, but it says that the key is already registered in the database. I purchased the theme a week ago so there’s no chance I could use it before now.
I wanted to ask how can I do a footer with the information you have on your demo page of the theme (map, contact info, etc.). Thanks!
Hi there, please drop an email to email@example.com with your support key and we’ll look up which account it’s been registered against so you can access the support forum.
In fact I think I’ve found you as the username is the same as it is here, I’ve just sent you a password reset via email so you can access the forum. Please check your inbox and spam folder.
I already reset my password, but the problem stills the same, it says the key is already in the database. I’m sending you an email right now. Thanks!
Hi there, I’ve jsut checked the inbox and there’s no email from you showing. I’ve just emailed you from there to the gmail account listed in your user profile. Please respond to that email and I’ll reset everything from the details you’ve provided.
Did you get my email? There’s still nothing showing from you in the inbox. Let me know.
Hello. I replied your email the same day you sent it. I checked and I wrote the address right the first time. So it seems that your server may be blocking my address (is a normal Gmail address). Can you check it out?
Hi James, I have sent you in forums, i am waiting for your reply. The demo xml content is not uploading and its redirects to page not found page, when importing xml from admin > Tools > Import > Wordpress Importer
This thread has been addressed on the support forum.
Hi guys, for some reason the theme isn’t working in the back end. The theme settings won’t show at all and I am noticing a few other bugs related to the theme that weren’t there a few months ago. Any ideas?
Also, I have two separate licenses for The Restaurant theme. Neither of them are allowing me to register to your support forums. How do I get support?
Hi there, I’ve found the account for you under the same username as here, it’s showing the licenses and that your setup on the support forum. So I’ve sent you a link to reset your password. If the backend has stopped working this usually means you’re using a version of WordPress with a version of the theme which is incompatible. Have you updated both to the most recent of each?
Also sometimes browser extensions and plugins can conflict with the themes core scripts, so make sure to disable plugins to test and try in another browser if you have browser extensions active, to rule that out.
Jamie, thanks for the response. I am able to access the support forum now and have started a new thread.
Excellent, I’ve just responded to your forum thread.
Hi: Just discovered that users ID are not hidden!: you can see them with the link of the user name in articles… And the theme does not take care of pseudo… Any chance you correct this dangerous issue quickly?
Sorry meant username
Hi there, if you mean the username displays in the meta data on posts and articles, then yes – that’s how it’s intended, most WordPress themes will post the username along with posts/articles. So people can see who posted the article. You can hide this with css if you’d prefer it not to appear, I’m not sure what you’re referring to with the pseudo comment – if you have any further issues you’d like looked at please drop a thread on the forum at http://support.redfactory.nl/
Hi, i want to purchase this theme but i want to install it on 3 different website. What kind of licenses i can use and how much it’s gonna cost me? Thanks
Hi there, you’ll need a licence for each site, so you’ll have to purchase a copy for each installation.
Hi, shortcodes [icon type=”fa fa-phone” color=”#ffffff”] and etc. for footer do not work
Hi please post a thread in the support forum at support.redfactory.nl and a member of the moderator team will be able to assist.
Hi, I resolved this problem – threre are wrong quotes in the text on your support site. But now I have a new problem with a tab “Design” in the Theme settings – after updating of wordpess it’s an empty area now
The Dev team are aware of this and are working on an update. In the meantime we’ve advise anyone working on a current project to roll back to the previous WordPress release to fix instantly until the update is pushed. The support site is at http://support.redfactory.nl/
If you have any further issues, drop a thread there and a moderator will be able to assist. Have a good weekend.
Hi does this include a child theme
Hi there, no it doesn’t. But it has a custom panel for including css customisations and such. If you want to make a child theme though the process is very easy. Our support team on the forum can help you.
Hi, Demo download is not working. after submitting the demo content, waiting few minutes and shows this page: http://prntscr.com/i1pnfo please help
Hey there, please open a thread on the support forum and I’ll be able to guide you through – http://support.redfactory.nl/
This is usually down to php memory, you’ll need to increase this and the timeout via the php.ini file.
Hi, your theme was really perfect for the restaurant. Just recommend for other people. I just want to ask if do i have to change something if i move from http to https by using ssl certificate?
Hi there, thanks for your comments. No you won’t have to change anything theme wise, as long as you’ve got your certificate in place you’ll be good to go. Any problems, please drop a thread on the forum and a moderator will be able to assist.
This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’. – when importing XML file. How can i solve this ?
Hi there, you need to contact your hosting service and ask them to up the PHP memory and timeout for you. If you continue to have problems after they’ve increased those settings, please post a new thread on the forum and I’ll be able to assist you from there with the install.
[icon type=”fa fa-envelope-o” color=”#ffffff”] firstname.lastname@example.org : Footer widget : Icon is not working .
Hi there, a pre-sale question… If you order a dish, is it possible to indicate a time for pick-up? Thank you for letting me know…
Hi there, not by default within the theme. You’d need to look at a third party plugin which would extend WooCommerce to do that
i’m web developer (both wordpress and frontend) having experience of 7 years – i have done lots of projects for themeforest – if you need an web developer please mail me at this email@example.com
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