redfactory

redfactory supports this item

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1650 comments found.

Hi guys, for some reason the theme isn’t working in the back end.

The theme settings won’t show at all.

Any ideas?

jamieb23

jamieb23 Author Team

Hi there, you need to update to the latest version. Download a fresh copy of the theme from your themeforest account, and then upload via FTP to replace the original. Any problems, drop a message on our support forum and a member of the team will be able to advise further.

will be updated ? last Version is v5.5 (10-20-2014):??

jamieb23

jamieb23 Author Team

The dev team are working on a major update for this theme, unfortunately at this time I don’t have a release date. But can confirm it is happening and will include new features.

ExobiT

ExobiT Purchased

Hi, i’m currently using this template for a website, but i need to use a custom page as frontpage, with sidebar, but the possebility to use the 3 frontpage boxes/widgets you can see www.farsgris.dk, i want to add text and right sidebar after the top menu but before the 3 boxes. How can i do that ? Thanks :)

jamieb23

jamieb23 Author Team

Hi there, you can use a static front page if you wish or you can manually edit the php template you’re currently using for the posts page to add in the additional content. We can’t provide custom/php support directly, but if you need help with settings and the relevant templates/files you can post on our support forum at http://support.redfactory.nl/ and a moderator will be able to assist.

My header image keeps showing as broken image no matter what I do. Is this a known issue?

jamieb23

jamieb23 Author Team

Hi there, no we’ve not had this reported by anyone so far. Drop a thread on our forum at http://support.redfactory.nl/ with a link to the site and a moderator will take a look at the page source to see what’s happening to the image.

vanni3e

vanni3e Purchased

is there a document file with instructions?

jamieb23

jamieb23 Author Team

We have a knowledge base with instructions and startup guide – http://support.redfactory.nl/documentation/restaurant-theme/

Hi there, is it possible to not set/display a price on the Sliding Menu? I just want to show what food I have in my restaurant. Also, does the sliding menu works with Polylang? I want to be able to be in multi-language. Please let me know soon!

jamieb23

jamieb23 Author Team

Hi there, yes theres an option when adding a product to just include the price on the menucard. The slides can be translated, the slide is just a custom post type and the title which populates the slider as the slider caption is translatable.

Hi, I cant register to support page, It says will recieve an email with the password and nothing recieved alse when I try to recover password by clicking lost password I get an error message

I have sent the email on Friday and no response yet…

Hi there, the Dev team confirmed they moved the entire support site to a different server over the weekend in an attempt to correct the issues you were experiencing with the forum sign up. I’ve checked the inbox today and there’s no email in relation to this matter, all the ones which are there have been answered. Can you confirm the beginning part of the email and I’ll ask the dev team to search the server for it. I can’t understand why both your email and the password reset wouldn’t be going through, unless there’s some form of block/or spam notification being triggered in error by the email address.

Right, I think I’ve found you in the support database, if it’s an apple email address, i have just manually sent a password reset to you.

Hi this theme compatible with wordpress 4.7 version?

I’m currently running this theme with 4.7, with only a minor error in the wp admin which means you have to paste the logo url into the field rather than select from the media library. However, a new version of this theme is being worked on by the dev team and will hopefully be released in the new year.

Hello

I am very mad and upset with this purchase, first of all I bought this theme because the preview is very nice and if that is the preview it should look like that but once you download it is nothing like the preview, nothing alike, it is awful, to put objects it is very hard and there is not a clear explenation on how to do it, also to edit the template it is with ’’Page Builder beaverbuilder’’ which to update or have better features you need to buy it, that is extra money, this is my second ticket asking for help and I have not received an answer, also the documentation for help that you guys give it is not helpfull at all, it is awfull, I would like for you guys to install for the price that it says $50 to be just like the preview because that is what I payed for, what you guys are doing is fake advertisement, I have three days waiting for my web page to work and I can get it to work, If you guys can not leave me my web page like the preview I want a refund, also I have worked with several other templates from other companies purchased in Envato Market and this is the first time that I have this problem, fake advertisement!!

jamieb23

jamieb23 Author Team

Hi there, I’m not sure if you’re commenting on the correct product. This theme, the Restuarant theme doesn’t ship with the BeaverBuilder plugin and we don’t advertise it’s use with the theme. All of our documentation and support is offered on our forum at – http://support.redfactory.nl/

The startup guide can be found here – http://support.redfactory.nl/documentation/restaurant-theme/

Hi Interested in buying this theme. I have a question regarding the takeaway page. I havebt used cart66 before. is it possible to have ‘variable’ pricing attributes for a item like in woocommerce? secondly each time a item is selected we are taken to the checkout page, is it possible to amend this so that the ‘basket’ is shown in a sidebar on the left, and keeps updating each time a customer selects a item, and takes the customer to the check out page after they click a check out option?

jamieb23

jamieb23 Author Team

The theme is being re-worked with WooCommerce, the dev team are on the final stages of the new version which will replace cart66. Support for cart66 has been dropped since their last update, so hold tight for a bit and the new version will work as you’ve described. As far as I’m aware, the reason it diverted straight to the cart was due to the way cart66 worked, this won’t happen with the new version using Woo. Unfortunately, I can’t give an exact date as to when the update will be released, but I spoke to the dev team earlier in the week and they gave the impression that it would be a week or so.

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