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Hey Adrian,

You well? So i’ve updated the theme to the latest version. After placing something in the basket, a lot of the icons have disappeared. Eg. The slider left & right arrows, the ‘X’ remove from cart icon has gone. The 404 icon has been removed from the page.

I’ve reinstalled the theme & still get the same error.

Kind Regards Ricky

Hello Ricky,

The sprites were overwritten by something you’ve uploaded in the ThemeOptions panel as a image sprite. I’ve removed it and everything got back to normal. Would appreciate if you could submit a support request next time:

Cheers, Adrian.

Perfect! Nice one!

Much appreciated.


I thought I’d share the below information, since it seems really relevant and helpful regarding the update with woocommerce 2.1.2.

Solving common issues after updating to WooCommerce 2.1

Variable products won’t add to cart

Because some themes still bundle old files for the add to cart template being used for variable products, adding a variable product to cart fails. This should be solved by the theme developers by updating the template file.

A quick solution is to delete this file from your theme directory:


This will make WooCommerce use the new bundled template file and your variable products will add to cart again. Once your theme developer updates your theme, please check if it actually works as that will overwrite this change again.

Hello and thank your for the info.

We’ve updated all incompatibility issues in the latest version of the theme. It was released right after WooCommerce 2.1 so if anyone experiences any incompatibility issues, they should just update the theme. Here’s how to do it :)

Cheers, Adrian.


Thanks for the update.

Is it typical/normal for woocommerce to display a message such as the following?

“Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.”

I have the latest version of the template as well as woocommerce installed. Not sure if I should just choose to “Hide Message”...

Hey again,

Maybe it got there when still using V1.8.5 and it’s still there. If you’re using the latest version, you can simply click “Hide Message”. Everything should work fine.

If you’re still experiencing any issues, feel free to submit a support request.

Cheers, Adrian.

Hi i have problem with one of the setup of the Home Page V6, the list of the products is only 3 in row, and need to be 4

link screen shot:


Probably the recent products shortcode is wrapped around a <full_column>. Just delete that around it and it should be working fine.

In case you need any help further with it, you can submit a support request here:

Cheers, Adrian.

Hello, at first : The Retailer is the best Theme I ever used for Woocommerce! Really, I already tryed a lot of them.

But I have some issue:

After I uploaded and installed WP with your Theme I receive a message from Woocommerce to update the Plugin to 2.1.2 and after I did it, your theme give me out, that I need Woocommerce to use the Theme with all functions. Do on this way I dont get the products on the homepage, they are in the system but dont get up on the homepage.

I already tryed to install your theme again with fresh WP installation and get the products on the firstpage but have to use Woocommerce 2.1

Any idea how to fix this?



Glad to see you’re happy with The Retailer. Thanks for sharing that!

The theme was recently updated to ensure compatibility with the latest version of WooCommerce. Are you sure you were using the latest version? It should be 1.8.6.

Please check, and if you still have any issues, submit a support request here: make sure you include a link to your site and the admin username and password so we can check your setup there.

Cheers, Adrian.

We have a new client that might be interested in buying this theme as well. Just want to make sure if it’s compatible with both 2.0 and 2.1 of Woocommerce?

This client might need to stay with 2.0 since many of the extensions they need are not compatible with 2.1 yet. It seems many third-party Woocommerce extension developers aren’t in too much of a hurry to release updates either…

Hey again,

The latest version requires WooCommerce 2.1 as a minimum requirement. If you need the previous version you can ask for it in a support request after the theme is purchased and simply update when the clients decides to.

Cheers, Adrian.


Your theme now has 3 menu locations instead of 4 what’s going with that? Any fix? Don’t say submit ticket, I checked your demo and it’s same issue… There used to be 4 menu locations but it’s now 3 since after the update.



The fourth was the navigation under the My Account section and it was discontinued in the latest version due to template changes in the latest version of WooCommerce. This latest update was released specifically to ensure compatibility with the latest of WooCommerce (2.1.2)

Cheers, Adrian.

I was trying to access your support forum looking for a way to change all elements of shopping bag to cart but It seems the support forum is down? I noticed a lot of people have asked the same question. Would it not be easier to just reply with the answer here instead of having people add new topics in the support forum? Your help would be appreciated.


Yes, the forum is no longer active. I am assuming you got there using a link in the theme, the link was updated too, but most probably the theme wasn’t updated. We have a new support system that allows us to provide one-on-one support. Here’s where you can submit a support request: when you need help.

Cheers, Adrian.

Love this theme. I was wondering if it’s possible to have the full_column[/full_column] code set up for categories? For example one for “News” and another for “Events”?

Would be great to have that style twice on the home page. Is that possible?

Thank you!


I’m afraid I don’t understand where are you trying to get with it. Could you please submit a support ticket, include a link to your site and providide more details?

Cheers, Adrian.

Oh, sorry, the comment isn’t reading correctly, but looks OK in the notification email I received.

Here’s how the shortcode should look like to display category based posts:
[from_the_blog title="From the blog" posts="6" category="news"]

If you have any other questions, feel free to submit a support request at any time.

Cheers, Adrian.

Awesome! Thank you so much Adrian, perfect!

hi , i really like this theme , i only have 1 question , how can i update to the new gallery , cuz the one i have right now it doesn’t display de image on good resolution and i don’t like that it had like the name of the image and pixels size , instead i like the one u just add on the demo theme it says new gallery on page . thanks …. ps

Hi there,

I just got back to your other comment. In case you need any help further with it, just submit a support request here:

Cheers, Adrian.

@juxtapozemedia: Let me help you with that, just download or install Loco Translate from Wordpress plugins. That should help you, that was how I translated all of that.



Purchased this theme yesterday. Downloaded files twice and when I extract them I get archive corrupt message. Sent support ticket through themeforest and got no response. Sent support ticket earlier today through getbowtied support page and got no confirmation and no response. Would really like to use this theme but need to start building my website now.


Patience is always appreciated :). We just got back to your ticket, but sometime can take more than a few hours to get back to our customers, we may not just be on the same time time zone.

Cheers, Adrian.

i had wait for an answer since yesterday .i have only a simple question . HOW CAN I UPDATE THE “NEW GALLERY IN PAGE ” ?? i just saw u answered to somebody else and u skip my question

We’ll get back to everyone as fast as we can. Not all the requests are assigned to the same staff :) Posting it multiple times will only delay it even more.

To make sure the built-in WordPress gallery works like the one you see in the demo, you need to be using The Retailer Version 1.8.5 or above. If you’re theme is outdated, here’s how to update:

If you need any help further with it, please submit a support request here:

Cheers, Adrian.

ok but thats not my question . cuz i have the theme updated . my question is how i make it look like the one u have in the demo … cuz there is boat a template and when i add gallery to the page it still look the same as before.

OK, we need to check that. If you submitted a support request and you provided a link to you site, I am positive that we’ll figure it out.

Cheers, Adrian.


Since I’ve updated to woocommerce 2.1.2 I’m having some troubles with my shop:

- The header of my page is shrinked in the shop - my add to shopping bag button doesn’t work anymore

You can see the shop here:

Do you have any idea how I can solve this?



I’m using the latest version (1.8.1) but in the woocommerce dashboard I get the following warning: Your theme has bundled outdated copies of WooCommerce template files

and if I look at the system status I find alot of templates who are outdated..

I’ve also removed all of my customized template files from my child theme but still doesn’t solve the problem

Hey again,

OK. We need to investigate this further, the latest version of the theme should any compatibility issues. Please submit a support request and we’ll take a closer look at it.

Cheers, Adrian.


I’ve just been updating the theme locally and I’ve come across to small problems.

1. The MY ACCOUNT page has disappeared from the top navigation bar. I’m unsure if this is a setting problem or a menu problem etc.

2. I am trying to style the h1. headers but there is a ”.archive” styling that I can’t seem to overwrite in the custom code area, I am trying to reduce the font size to my previous layout.

Any help is much appreciated,


Hey there,

1. The My Account navigation was discontinued due to template changes in the latest version of WooCommerce. The purpose of the latest update was to ensure compatibility with the latest of WooCommerce.

2. You’ll have to submit a support ticket for this one:

Cheers, Adrian.

Ok no problem I though it might be something like that, I’m just after noticing that one of our plugins isn’t yet compatible with the new WooCommerce so will have to wait to upgrade theme :o( Thanks again for all the help. Outstanding support!

HI support, since updating to the latest version I have lost my theme settings, and also the theme options page is no longer working. please help!

If I restore my previous version can I export the theme settings and re-import to keep all changes intact etc.

Submitted a ticket for this. appreciate the quick reply, of course fixing this quickly would help me out a hell of a lot. Thanks

Hi I went away and fully re installed wordpress, woocommerce and the theme update, to find it seems to be an issue with chrome… im surprised this is the case on this theme. Now it seems that disabling reviews is broken. When viewing a product the review option appears garbled below the footer…

Have you submitted a support request? We need to check your site, make sure you include a link.

Cheers, Adrian.

Hi, I purchased your theme but why can I not install it ?

Hey again,

Got back to your other comments. I understood that you have a problem downloading it, not installing it.

Cheers, Adrian.

Hi, just bought theme, problem with downloading theme, is envato haing problem ? please answer


We are not aware about any problem with the downloads on ThemeForest. In case it persists, please submit a support request here and we’ll provide you with the theme package.

Cheers, Adrian.

Thank you for your answer, my problem is solved, this was my fault !

No worries :)

Is here a support service ? Please help !!!

Yes, It is. I just got back to your other comment.

Cheers, Adrian.

Hi. I installed dummy data, but there is no any image. Only “featured product image” texts. What’s the problem?


When importing the dummy data, you have the option to import the files, make sure that one was checked on import. In case you won’t be able to figure it out, please submit a support request.

Cheers, Adrian.


I wonder how I can easily translate this theme. I have installed it and it seems like many parts that I would expect to be translated by woocommerce are not translated (like it is still saying “Shop – showing results of 12 products”). I have changed language to Swedish in wordpress and everything else is the right language. Thank you for an otherwise excellent theme!