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I just updated my woocommerce plugin & theme stopped working.

Fatal error: Call to undefined method WC_Shipping::get_available_shipping_methods() in /home/growhouse/public_html/demo/securewp/wp-content/themes/theretailer/woocommerce/checkout/review-order.php on line 14

Also, tried updating woocommerce folder within theme with latest folder. but didnt help.

Quick help much appreciated!


P.S. Awesome template!


how can I solve this?

Hi there,

You need to update the theme to its latest version as well (V 1.8.6)? It was released to ensure compatibility with the latest of WooCommerce.

Here’s how to update the theme:

If you need any help further with it, please submit a support request here:

Cheers, Adrian.


i submit a ticket, but I did not get asked. I’m asking here.

I want to make a page like;

i use the [products_slider] shortcode. in this page;

But not working :(

In addition, a specific category I want to show the 20 products on this page.

How do I do it? Help please.


Thanks for submitting a ticket, We’ll check it and get back to you there.

Cheers, Adrian.


Is it possible to swap out the Revolution Slider for the Slider Pro ?

Hi there,

We haven’t tested with that plugin so far, but I guess it comes with its styling so there should be no reason not work.

Cheers, Adrian.

I note on the product page you have a ‘Additional Information’ tab between Description and review…

How is that achieved?

Also the black that the theme as throughout, can that be changed: dividers, buttons and social icons. Do I have to change all the individual css elements or is there a theme option that does it?

Quick reply… thanks!

Ok great, and the CSS I can handle cheers!

Hmmm I cant see where to add the following


Size & Fit

Other Info



I have sizes, but they dont show… and the other titles I cant see where to edit?

Hello again,

When adding an Attribute, you have the option to make it visible on the product page. This is what you should be looking for on your screen:

Hope this helps. If you need any help further, please submit a support ticket:

Cheers, Adrian.

Love this theme! I customized it for a client who are super happy with it. See live site here:

Hi there,

Thank you for coming back to share it with us! Great site you’ve got there!

It must say it’s really cool see this thing worked out. It is our mission to make your clients fall it love with your work!

Cheers, Adrian.

Don’t forget to check out our new theme, may be suitable for another project:

i would like to make the main logo smaller. How can I do this?

Have you tried to upload a smaller logo?

Cheers, Adrian.

Hi Adrian, I’m finding that the images in my portfolio are blurry. They are the same images that I am using in my homepage slider, but the photos are not blurry there. What can I do to fix the issue? Thanks!

Hi there,

Can you please submit a support request here: and include a link to your portfolio. We need to take a look at it before getting back to you.

Cheers, Adrian.

Done! Thanks, Adrian. Hope the issue can be resolved soon. :)

Hi - I have spent hours upon hours looking for the best Woocommerce 2.6.1 compatible theme and it would seem I have found it. I am so happy at the prospect of using this theme successfully. I have tried quite a few themes but all seem to come up with the same (or a similar issue) issue namely, in the system status area of Woocommerce (2.6.1), Template Overrides all display errors with templates that are said to be

“out of date. The core version is 2.0…”
This has occurred in all the themes I have tried. Can you guarantee that this theme will not have that problem? If so, I will definitely purchase the theme. I really like this them but just need to clarify that point. Thank you so much.

Hi there,

I can confirm that that The Retailer is compatible with the latest version of WooCommerce 2.1.6.

I am familiar with errors you’re mentioning, but we’re released an update a day after WooCommerce 2.1 was launched, so you can safely go with it.

Let me know if there’s anything else you’d like to know about The Retailer.

Cheers, Adrian.

Hello again!

We just got your 4 stats rating. Thank you taking the time to do it, we truly appreciate it. Can you please share some more feedback? I’m wondering what would make it a 5 start theme? Maybe that’s something we can implement for a future update.

Cheers! Adrian

Hi Adrian, Thank you for the quick reply!

I am happy to know that the Retailer theme is fully compatible with the latest version of Woocommerce (v2.1.6)

I was worried because an acquaintance of mine is experiencing the above mentioned compatibility issues with Retailer 1.8 Am I correct in assuming that the latest theme version (ver 1.8.6) will be free from these problems?

Forgive me if it seems I have a little bit of doubt – a lot is riding on it all so I do need to make 100% sure.

Again, thank you so much for taking the time to help clarify this issue.


Hello again,

You acquaintance should update to the latest version. It was released specifically to ensure compatibility with the latest of WooCommerce.

To make it extra safe your you, check out this screenshot here, it’s the system report from our demo: You can see there are no outdated templates.

Hope this helps.

Cheers, Adrian.

Excellent! That is very reassuring news. Thank you very much for talking me through my worrying. I’m sold!

No worries. If you have any other questions while you’re setting it up, feel free to submit a support request here:

Cheers, Adrian.


I would like to ask if is possible that in the shortcode “Products by Category”, the products appear like random, not always the same product, now is for time to create it.


I’ve submited it as a feature request.

Cheers, Adrian.

Hi. I have purchased the theme with a regular license. However,I failed to activate the revolution slider. (I want the web to be a copy of the demo web). How do I go about doing that? Cheers

Hi there,

No need to activate it, you can simply dismiss that notice. If you want to activate your copy, you’ll need to buy a license. Your copy of the plugin comes as a bonus with the theme that’s why activating with the theme’s purchase code won’t work. Anyhow, you won’t be limited in terms of functionality or anything like that.

Cheers, Adrian.

hi, is it OK to pgrade to the latest version of woocommerce? thanks :)


Yes it is.

Cheers, Adrian.

Hey dude,

You well?

Just a quick one, I want to activate ‘free shipping’ across my site for the weekend sale. How do I enable free shipping just for this time & then expire Sunday evening 23:59 GMT for all the delivery prices to go back up?

Look forward to hear from you.

Regards Ricky

Not if you want avoid changing your current shipping settings until the promotion is done.

Cheers, Adrian.


The blog page/ posts how do I hide the author name?

Regards Ricky

Hey Ricky,

Please open a ticket to get help with that:

Cheers, Adrian.


Love the theme! Great work!

However, I’m having trouble getting several plugins to display/work. Each time I contact the developer about the problem, they mention that the theme must have removed the hooks needed to let the plugin work.

I don’t know what that means, but the finger keeps getting pointed back at the theme, so, I now need your help in helping me figure this out.

The plugins are:

Looking forward to your reply.

Thanks, Ahsan

Hello Ahsan,

I am not familiar with these plugins, but the developers will always make sure to build support for the most popular ones. I’ll add your list as feature requests.

On the subject on having a “new” badge, we plan to include that as a feature in the theme.

If there’s anything else we can help you with, feel free to submit a support request here:

Cheers, Adrian.

Dear Adrian,

I can see there is a new update of WooCommerce 2.1.7 and WordPress 3.8.2, WIll our theme work fine in those updates ?

Please confirm and let us know.

Warm Regards Deep Dhar

Yes I confirm that WooCommerce 2.1.7 and WordPress 3.8.2 are compatible with the current version of The Retailer.

Cheers, Adrian.

Thats great also Adrian can u help me change the color of the review meter :

regards !

Hi, Question: Here ( on the images more details, you can add videos from youtube or vimeo and also in the field of product description? Thank you.

Hi there,

The link you’ve provided links to homepage, you have to remove the ThemeForest frame to get me the right link. I am assuming you were talking about the product page, if that’s the case, videos can be embeded in the product description, under the product images, that would be the description field. See an example here:

Let me know if you have any other questions about The Retailer.

Cheers, Adrian.


today I moved my site from my host to the same host, but with ssd hosting. I got the white screen of death, while everything was moved ok. Do you have any other issues with this?

I tried a debugger, but since Im not a codefreak, I only found this fault in functions.php on line 110: /* should be / please help.

tnx, I will, i luckely was able to link it back to the old hostplace, so for now its working (but terribly slow)

ok, submitted a ticket!

Hi, I’m having a problem with the shop sidebar not appearing even though it is selected under theme options (Shop / Shop w. Sidebar). I’m running the latest version of this theme, woocommerce, and wordpress.

Thanks for any insight!

Hi there,

It it only shows as a blank space, you should start assigning some WooCommerce widgets to it. Here’s a video walkthrough on how to enable the shop sidebar:

Hope this helps. If you need any help further with it, please submit a support request here:

Cheers, Adrian.


I would like to change the primary Navigation menu font to an font I’ve uploaded. I also need to change the size of it. I do not want to use the google font provided. I’ve uploaded one myself using Font Uploader.

Can you help with this?

Hi there,

I see what you’re trying to do, but since that’s not a built-in feature, you’ll have to use customize the css files and regretfully we won’t be able to help you with that. Requests that require custom coding fall outside the support policy.

If you’re looking for someone to help you with that try the Envato Studio.

Cheers, Adrian.

Can you help me by telling me what part of the stylesheet controls the current navigation font?

Hello again,

Please ask for it in a support request:

Cheers, Adrian.

Hi there,

Very interested in purchasing this. But, is it possible, and if so, how easy would it be to fit 5 products on a single line as opposed to the current 4?

Many thanks

Hi there,

Regretfully, not, the shop page will show 4 products at all time and 3 if you decide to enable the shop sidebar. We plan to implement more options in the future.

Our other theme Mr. Tailor however, has this option that allow you to show from 2 to 6 products per row.

Let me know if you have any other questions. I’ll be around.

Cheers, Adrian.