Reviews for The Retailer - eCommerce WordPress Theme for WooCommerce

Reviews for The Retailer - eCommerce WordPress Theme for WooCommerce

4.63 (1,349 ratings) 4.63 stars
Cart 15,670 sales

1,349 Reviews

for Customer Support

Great theme which has served me well, customer support is really helpful too!

Author response

Really happy to hear you enjoy working with The Retailer! Thanks for using it!

for Customizability

Great theme, easy to use and tweak

Author response

Thank you for using The Retailer. Best of luck with your online store.

for Customer Support

Still excellent support, 2d themes of this team, congrats

Author response

Thank you so much! We are doing our best to help all our customers, and a feedback like yours is exactly what motivates us.

for Bugs

The theme is full of bugs!
V3 of the homepage (Shop by Outfit) is displayed correctly in the frontend, but cannot be edited in the backend.

When opening it in the editor everything is completely shot.

I have rebuilt the whole Wordpress 3 times to avoid a mistake on my part. Every time it was like this. This also with different PHP versions.

And the support is virtually non-existent.
To my support request came short one-line almost impudent answers. Rude, pissed off and no interest to even look at the problem.

After a short exchange of three such unbelievable e-mails, there was simply no answer at all.

I have never experienced anything so bad!

Author response

Hi @matzeelis,
Thank you for the feedback, I'm sorry to hear you had such a bad experience with our support team.
I just sent you an email providing you more info about that weird issue cause by that block. Please check your inbox and let's continue the conversation there.

Cheers,
Adrian B

for Design Quality

Thank you

Author response

Thank you for using The Retailer. Best of luck with your online store.

for Customer Support

Very efficient support

Author response

Thank you for the feedback! We really appreciate it.

Have a good one!

for Customer Support

Customer support wasn't initially able to help until I gave them a 1 star rating. They eventually provided a fix.

for Feature Availability

The customer support is great. I know that there are a lot of requests for support, but they have been great till date. They have solved problems a lot of times really soon and I have huge respect for the team for this.
Also, they have made sure that compatibility with the plugins that are requested by buyers is worked on and an update is released for it soon.

Author response

Thank you so much, we really appreciate your feedback!

Cheers!

for Customer Support

quick answering

Author response

Thank you for the feedback!

Have a good one.

for Customer Support

We have been using this theme for over a year now and have received many complements on the design. People are surprised when I tell them that we did this ourselves, and did not have to hire a full time website designer. In terms of support, the staff (particularly Hina) has gone out of their way to step in and assist when we've had issues with the site -- some of which were caused by third party vendors. I highly recommend this theme and thanks again to Hina for the great support!

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