Con Could use a teeny bit more in the How To document such as info on Contact Forms, capcha etc.
Thanks for feedback, we really appreciate it. We will take your remarks regarding docs into consideration, thanks a lot! Should you need any help with the theme, please contact our support at http://cmsmasters.net/support, we'll be happy to help you with any questions concerning theme functionality and troubleshooting, guide through the installation and demo content uploading process. Thank you!
Thanks for your review! Yet we would be thankful if you could provide a bit more clarification about the three-star rating you have chosen. Just please specify the issues you need help with at http://cmsmasters.net/support, and our support team will make sure to help. Thank you!
I am french and I can say that everything was perfect: from the quality of the documentation to the design and the customizability.. wonderful! the friend for whom I created the website was more than pleased! thank you for him!
Thanks for your feedback, we do our best to make our customers happy!
Effective support ! I'm working on the theme with my customer and he is appreciating a lot the design, but also the many features that make the theme a real tool for controlling your business. Is a theme that is worth all its money. Premise I'm not a developer but from my point of view: some links in documentation that refer to actual examples of html, JS, css to implement the theme will be great! Ty staff, good job :D
Thanks, we really try to do our best and help customers get a great user experience with our themes! We will consider your remarks for future development too, thank you!
Customer assistance is TERRIBLE ! No phone number.. just a long series of time wasting correspondence getting nowhere.. Sorting out how to make your site appear like what you think your buying is nearly impossible.. buyer beware.
Thanks for contacting. Please note, that response time might be up to 2 business days, though we surely do our best to reply to the requests as fast as possible. Support is provided only via tickets on Zendesk - the ticketing system we're using is really a secure one.
Our support agents installed the theme and the plugins for you, imported demo content and theme settings. Please check your site and let us know if you need any further assistance, you can always reach our support at http://cmsmasters.net/support
Yet, if you decide that you would rather apply for a refund, you can do so at http://themeforest.net/refund_requests/new