167 comments found.
Elementor is not working on any of the demos
Sent a request through support, can you please look into it asap?
Hi there,
I checked your website. If you have any problems with the theme, please let me know.
I see a lot of you are having the same issues I’m having with this theme. I’ve had to rebuild my whole website in the last month because of this King Composer issue not to mention updates are never on time. Another issue that has recently popped up is not being able to save any changes made with Wordpress composer because of the theme’s background image. In hindsight I never should have bought this theme, it’s just not that good but I’m stuck with it because of my business but I’m looking for a new theme so I can migrate later on in the year.
King Composer stopped supporting and I immediately updated with Elementor page builder. You should not use the Gutenberg Wordpress composer. I am so sorry for the problems you are experiencing.
When we click a burger icon on the top menu on mobile version, the drop-down menu opens but closes immediately. We tried to fix the error by Max Mega Menu plugin but could not fix it. We do not see any error log in browser console either. We’d be grateful for any advice. Thank you.
Hi there,
please install this plugin. https://wordpress.org/plugins/enable-jquery-migrate-helper/ Hambuger menu will be fixed after that. If the problem persists, please let me know.
Thank you for your swift reply. I’m afraid that the problem still persists. I’d be grateful for your further help. Thank you.
Please kindly let me know if I can supply any additional information for you to look into this issue further. Thank you.
Could you send your related url and admin credentials to the themecube@gmail.com ? You can also create a temporary admin account for that.
Thank you for your kind response. Please be informed that the URL was emailed and the temporary account was created. Many thanks!
You’re welcome. The issue is related to child theme. Menu will work properly when you deactivate the child theme. Please check the codes that you added to the child.
Thank you very much for your kind support. Would you be so kind to let me know if you can see which code is causing the error, either CSS or Javascript? Many thanks.
Hello. Im having an issue where my logo in the header has reverted back to the theme default “beauty box” logo. In customizer, it shows my logo is set. Also my cart and search icon have gone missing. Can you assist me?
Hello Mike,
Thank you for your purchase. Could you send your related URL and admin credentials to the themecube@gmail.com ? I want to check it. You can also create a temporary admin account for that.
Hello, I’ve created a temp admin account for you. You should have received the log in credentials in your email.
Thank you
Hello Mike,
Can you send a password directly? I didn’t get any email about that.
Thanks.
Just sent the email
Thank You Mike Strong
Hi guys, just wondering if you had an tools or tricks to convert King Composer generated pages to Elementor or Gutenburg? We still have a large number of pages with King Composer that we need to migrate and it’s time consuming doing it manually.
We also find that it is impossible to click the “edit with Wordpress” button when on a King Composer generated page. When you click update, the changes will always revert back to King Composer.
Hi there,
Unfortunately there are no tricks. You must redo all pages. I had to do this for security reasons as KingComposer has dropped support. You can copy your website to the test environment and test the elementor before use it on live website.
Hi where’s the latest update for this theme? It’s out of date with both Wordpress and Woocommerce and starting to cause problems. I’ve messaged you about this but still nothing. I don’t understand why there aren’t any updates???
Hi there,
Sorry for delay. I live in Türkiye and I couldn’t work regularly for a while because of earthquake. I’ll update the theme soon. You’ll get an email when the update approved. Thank you for your patience.
I’m sorry. Of course, please take your time. Thank you
Is there an ETA on this? My website is barely functioning
Update is finished. You can download today after update email.
It’s been 24hra, update email’s still not come??
I’m waiting for review. Could you send your related url and admin credentials to the themecube@gmail.com. You can also create a temporary admin account for that. I want to check your website. Because I didn’t get any error before update.
I’ve sent the email and requested info
Hi, Is there any country restriction? returns 404 error when I try to access to admin area.
Yes there is. Can you email me your ip address? i’ll get it whitelisted
Check your email and please delete my email address from this place
Hi Wordpress has had several updates so when can we expect an update of this theme? Woocomerce especially keeps saying files are out of date.
Hi there,
I updated the theme. It will be approved in 2 days. You can download the latest version from your dashboard.
Hi it’s been 14 days the update never showed up on my Wordpress dashboard what’s happened because we still need an update???
Hi,
Sorry for delay. I sent an email to you about that. Please check your inbox.
Hi I have queries before purchase,
1. Can one user purchase multiple plan at a time like User XYZ is purchased Silver plan today and tomarrrow he want to purchase Gold plan… 2. Can one user subscribe multiple times
Hi there,
It can be possible with packaged subscription plugin (free version). You can also check this link. https://yithemes.com/themes/plugins/yith-woocommerce-subscription/
Presale question – I am building a subscription meal plan site where customers chose their different meals from the options every month, is this possible with this theme and included plugins?
Hi there,
Thank you for your interest. Unfortunately, you need a WooCommerce product configuration plugin for that.
do you happen to know which one would have the capabilities?
hi i like the project but i want ask can WC Product Variations auto steps scroll after answer ? also i want custom customization
Hi there,
Thank you for your interest. Unfortunately this feature doesn’t come with the theme but you can do this via plugin. Also theme is fully customizable.
Hi, is there any chance to get those woocommerce template files updated in the theme?
Thanks, Damir
I guess not…?
Hi there,
Sorry for delay. I’ll update the files in this week. Thank you for your patience.
Ok, thanks
How do I remove the cart icon from the header and edit the login in the header nav to work with subbly.com?
You can remove the cart icon from Theme Options > WooCommerce tab. You can change the login url but I couldn’t find any integration docs about Subbly and WordPress. If you want to change url please follow these steps.
1- Open header.php via text editor or theme editor. 2- Find the lines below and replace the url you want.
<?php echo get_permalink( get_option('woocommerce_myaccount_page_id') ); ?>The documentation link is not working.
http://wpthemecube.com/thebox/manual/Hi there,
You can use this link. https://support.themecube.net/ I’ll update these informations in next update. Sorry for that.
Hi, I just purchased your theme, and I really do not understand what is going on. 1. There is no Demo folder in the download. 2. when I upload I do not get any notification about plugins that are needed. 3. The plugin does not work. Kindly refund my money if the theme does not work.
1. The box zip 2. the box child zip
There is no documentation and demo folder and I also do not have a ‘the box’ menu in my admin panel.
Please fix up or refund my money.
This is really frustrating, I purchased this theme because I want to set up a subscription box website!!!!
I am not getting what I want.
Hi there,
Thank you for your purchase.
I answered your ticket. Please check it.
https://support.themecube.netYour answer has not rectified the issues I am having with your theme. I don’t understand why I have to go through this immediately after paying for your theme.
Hi, I want to use the theme for German only; I´ve used a few tranlator plugins but not all words switch to German correctly, especially in the checkout most words remain in English. Is it possible to use the theme for German only? thanks a lot
Hi David,
You should translate the Themecube Core and WooCommerce plugins for full translate. I can check it If you send your related URL and admin credentials to the themecube@gmail.com. You can also create a temporary admin account for that.
Thanks, I have sent the related URL and admin credentials
Hi, I want to implement a Site for Women clothes, but after select and pay for the box suscripction, They must to choose 4 clothes, is this posible to do with this template, let the customer choice 4 products after the box suscription? I plan to adquire the Suscritpion Plugin and a Bundle Package plugin
Hi there,
Thank you for your interest. You can do this via plugin.
Hello, 1. can I include multiple restaurants(like a 100) and then lets customers subscribe to one of the restaurants and chose their meals for a whole mount? 2. can I make each restaurant to modify their settings. For example, restaurant A does not allow customers to leave a comment on the unwanted ingredients. 3. When a customer subscribe to a restaurant can it shows the restaurant selected on a separate page and let subscribers to change and select their meals?
Hi there,
Thank you for your interest. Unfortunately, it’s not possible with this theme.
I get this error after installation. How do I fix? Parse error: syntax error, unexpected ‘[’ in D:\home\mywebsite.com\wwwroot\wp-content\themes\thebox\functions.php on line 456
Hi there,
Thank you for your purchase. Could you send your related url and admin credentials to the themecube@gmail.com ?
Where can I find more icons like thebox-medal-1
Why you are igonoring you customers?
Hi Weronika,
Your comment has been incorrectly marked as read. Sorry for that. I attached a screenshot about that. https://ibb.co/mqwqvh6
https://elementor.com/help/icon-library/I need it for kingcomposer not elementor
You can see the all icons from Icon picker. https://ibb.co/PQ7GTDq
Is there way to update the theme from version kc pro to the newest with in it elementor without losing all customization or I’ll need to create my website from the beginning?
Hi Weronika,
You can export the Theme Options, widgets and products but you need to create the pages from beginning.
Will it be possible to achievie the same style as with king composer? Im wondering. Also I would like to know if tha’ts safe to use the old king composer version and not updating it to elementor
Yes it’s possible via Elementor. King Composer has stopped providing support. Therefore, if not today, there will definitely be a security vulnerability someday.
One more question. Can I safely remove the kc pro plugin and leave only king composer? I dont use kc pro as that cause issues on my webside. Does king composer need kc pro to work?
Yes, you can delete the KC pro.
Hi, great theme!
Is it possible to remove the ``envato`` printed on the Shave Club video?
thanks
Hi there,
Thank you for your purchase. You can purchase it from https://videohive.net/item/adult-man-shaving-in-bathroom/21741423
