80 comments found.
Hi,
When we have more then 30 variations on the woo-commerce product its give me error. “This product is currently out of stock and unavailable.”
Even i increase the variation limit to 250 and even added the stock value but still the same problem. its working fine for 30 variations only only but if we have more then 30 its showing problem.
How to fix this issue. waiting for quick response. thanks
Hello, for support pls open a ticket in support website and provide following info:
1. Themeforest purchase code ( *required for support ) 2. Website link 3. wp access to inspect from inside/
Support website link – ninzio.com/support
Regards
p.s. Here is some info how to increase woocommerce default variations limit:
https://www.youtube.com/watch?v=QQ_pvjbx2GsBut if you will need some other support, pls provide info noted above.
Hi, where does one change settings for the mobile version of the menu?
Also, where do I find the actual code? In the Theme File Editor? Or is it in a file?
Thanks in advance.
For support please open a ticket in support website then provide your themeforest purchase code and website link – ninzio.com/support
Good Afternoon, I just updated the theme for my client, but WPBakery didn’t update with the theme. “WPBakery Page Builder You have version 6.4.0 installed. Update to 6.7. View version 6.7 details.” Did you include the latest version of WPBakery with the theme update? Thank you kindly. Charissa for iatropoulos
Instrucrions for you how to update theme and all required plugins – https://ninzio.com/update-wordpress-theme-plugins/
Hello. The theme is great. But I found I unusual mistake with WPML plugin. The products by German don’t display, but I can see all product with any others theme. Does somebody have problem with WPML?
Wpml works fine, problem is not with theme.
Can you give recommend how can I find problem? The errata is about product variations not being visisble. In my case, the taxonomy archive page is not picking up any products. The problem is only with your theme active.
So, my support has done about months ago. I’m not ready to buy new, if this problem not with the theme….
Please extend your support and open a ticket in support website, by providing website link and wp access ninzio.com/support
Good Afternoon, we just updated the theme and it did not come with the latest version of WPBakery. Version 6.4 is installed, but 6.6 is the latest. Will you be releasing an update for this? Thank you so much. – Charissa W. for Nikos I.
Theme latest update include WPBakery 6.6.0 for sure. Re-download full theme zip pack and in “plugins” folder you will find “js_composer.zip” file, upload it as a new plugin and replace with existing plugin version of WPBakery on your WP installation.
Regards
I’m waiting for ticket support. My ticket is #6299
we answer during 1 business day
Where Can I download full zip pack of slider??
Ok, I got it already!
But I need to make my website to multiple language where can I set up it?
Use multilingual Polylang plugin pls
You said the theme is responsive 100 % but I tried to customize the slider is not!!
I need to put subscribe form on footbar area but it show shortcode not show form.
Hero section is not show
Please open a ticket in support website, provide link where this is happening, and provide wp access – ninzio.com/support
Hi, I just updated my WordPress. My theme, all plugins and PHP language to the latest versions. Now I am getting an error message regarding the function.php file. I haven’t touched it. So it is related to the latest theme version. I guess there is something wrong with the coding. It is giving a E_COMPILE_ERROR and it says:/themes/thecraft/framework/visual-composer-custom-row.php’ (include_path=’.:/opt/RZphp71/includes’)
Hello, theme is 100% ok, pls make sure that you update all plugins: WPRT addons for craft, WPBakery, Rev Slider.
Please extend your support and open a ticket in support website with your website link and wp access, we will inspect from inside and solve:
website link: ninzio.com/support
Regards
Good Evening, We just updated the theme, but it didn’t seem to include the latest version for WPBakery. Can you please advise how to update WPBakery to the latest version through the theme? Thank you kindly.
Theme contain latest version of wp bakery for sure.
IMPORTANT NOTE: Theme have a new update now. So this is very important update to make theme compatible with WP 5.6. Follow this info:
1. Redownload latest version of theme from themeforest. Then update theme files, and plugins: Revolution Slider, Theme Addons Plugin for WPBakery Plugin, WPBakery plugin.
2. You can update plugins by simply deleting and uploading new theme and plugins folder via ftp
3. Or you can update plugins the following way: goto wp admin panel > plugins > deactivate and delete noted above plugins, first delete Theme Addons Plugin for WPBakery Plugin, then other plugins. Then goto wp admin panel > appearance > themes. Delete Theme. Then upload new theme version and install and activate all recommended plugins ( new versions will be installed )
4. In page builder row element full width maybe will need to be re-assigned, because this option code was re-created in new version
5. Backup your website before updates.
Regards
Slow Home Page loading caused by your style CSS According to the page PageSpeed Insight your CSS is causing a slow loading page. My website was running normally until yesterday (January 22) and the home page is now blank ! Could you please release considering this point. Thank You in advance
It looks like you updated WP to 5.6 version, that’s why all your issues came. Theme have a new update now. So this is very important update. Follow this info:
- Redownload latest version of theme from themeforest. Then update theme files, and plugins: Revolution Slider, Theme Addons Plugin for WPBakery Plugin, WPBakery plugin.
- You can update plugins by simply deleting and uploading new theme and plugins folder via ftp
- Or you can update plugins the following way: goto wp admin panel > plugins > deactivate and delete noted above plugins, first delete Theme Addons Plugin for WPBakery Plugin, then other plugins. Then goto wp admin panel > appearance > themes. Delete Theme. Then upload new theme version and install and activate all recommended plugins ( new versions will be installed )
- Full width option in row element maybe will need to be re-assigned, because this element code was re-created.
- Backup your website before updates.
Regards
Hi support, any updates for us including the latest WPBackery and compatible with Woocommerce 4.8x ?!
Working on latest version, will be ready during this week.
Thanks, also compatible wit WP 5.6 and Woocommerce 4.8x
Yes, until new version release do not update to WP 5.6
Yes I found out in my staging. Will wait for you. tnx.
Hi, any idea when the update is coming??
It is big update, almost ready, this week will release. Working
Hi, with this update al background images are gone! Also my homepage most of the images are gone. Any solution?!
The reason is not theme or theme update, please send us your website link and wp access via support website, we will inspect from inside:ninzio.com/support
P.s. For support you need to extend support period
Hi. I acquired TheCraft with my envato elements account. I installed the theme, all the recommended plugins (including WPBakery) and then did the “one click import” process. The pages are displayed correctly, but when I try to edit a page with WPBakery’s front end editor, it all appears blank and I cannot edit anything. What could be done in order to fix this?
It is WPBakery issue, you need to wait theme near update with latest WPBakery version inside to update that plugin and all will work fine again. Use backend editor until theme update pls.
Regards
Thank you for the prompt response. Ok, I will wait for the new update.
Can you make more offten updates? The WPBakery Page Builder in your version is Vulnerable !!!
Sure, will update it today.
Thanks! Ps. would be easy if the updating works via the normal WP update way for the plug-ins.
It is not possible, becauss you use wp bakery and rev slider with our developers license.
Other themes can, so why don’t you?
All plugins can be updated auromatically, rev slider and wp bakery need to be updated with theme update. We update theme and plugins frequently.
Mwaa.. frequently it isn’t
Three plugins did not upload properly with the theme and cannot be installed: Visual Composer, Revolution Slider and WPRT addons. I cannot start working on the site until I can get these plugins installed properly. I submitted support ticket #5108 and am waiting or a reply. I hope you can help. Thank you. We just switched to this theme from another theme and need to get the site up quickly, but I cannot begin until we have visual composer/WPBakery working. And revolution slider.
Hello, this is 100% external issues, like PHP version should be 7.3, or hosting memory limits and others. we need to inspect from inside.
For support please open a ticket in support website and provide your themeforest purchase code ( *required ), website link, and wp access.
http://ninzio.com/supportRegards
Thank you very much. I got your response to the ticket and I replied there with all the info you need and updated with screenshots as well. When WPEngine wiped the site yesterday, it went back to the previous version of WP, so I just updated to the current one and that took away one of the grayed out plugins.
solved.
Thank you! I will do my best to rate your product here, though it was purchased under my boss’s envato account, so I don’t know if it will let me rate something I haven’t purchased from this account. Either way, I appreciate the prompt help. Ah, so I just logged in and getting an error with the WPBakery plugin now—it won’t update. I just updated the ticket with a new screenshot. Hopefully we can fix this. Thank you again.
pls contact us via support tickets.
Hi, i installed woocommerce, however the theme hide the sidebar on mobile, is there a way to show the sidebar on mobile?
it is done to make theme easier for mobile users, to show it you need to add custom css code to wp amdin panel > appearance > customize > additional css:
/** Show sidebar on mobile **/
@media only screen and (max-width: 991px){
#sidebar {
display: block;
}
}
P.S. And we want to ask you to give 5 stars if you like our work. It will help us a lot to continue developing this theme
To rate go to http://themeforest.net/downloads
Hi! I have few questions before purchase: 1º.- Is it possible a random option on the team member section? I mean, we are more than 30 members and I need to show members in differet positions when you refresh the webpage. 2º.- How many rows and columns could I show in the same mamber page? 3º.- Is it possible to have categories in order to make groups of team members? 4º.- Do you have any “trial period” or any kind of period where I can test the team in order to see If is what I need? Thanks!!!
Hello,
1. No, team members show in date ordering, last posted team member show last. Only with custom PHP files change this can be possible.
2. You have unlimited numbers of rows, to show in member page. Columns from 1 to 6 per row.
3. Yes, you can set category to team member and then show exact team members by category.
4. Unfortunately we do not provide trial for our themes. We will do our bests to help you in support after purchase and you can also ask a lot of pre-purchase questions.
Regards
Hello, the post image appears to be smaller in the post (795×405) but the image is larger originally (860×470). is this a bug or on purpose? because the image doesn’t occupy the 865px width for post content
https://ninzio.com/craft/officers-fired-after-removal-of-united-airlines-passenger-5/This is normal, no worry. Created to match different devices.
Regards
I opened a support ticket, but never heard back and now I can’t log in or register again (I get an “Invalid Nonce” message, whatever that means). Anyway, is it possible to shorten the header? I figured out how to shorten the menu, but the header doesn’t shrink with it.
Please email us your exact request, what exactly you want to have in result, website link and wp access, we will do our bests: support@ninzio.com
Hello. we have your theme in envato elements and we loved it. the problem tho is that we had the theme “the builders” and you removed it. the theme “TheCraft” is almost close to the theme “the builders”. now the problem is that the actionbox on the button don’t have any icon except the action box on the footer. can you help me figuring out how to fix it? i know there’s no support when you get it on elements so i understand if you can’t help me. have a great one!
But without valid themeforest license code, support is not available, unfortunately.
Regards
Hello Ninzio, does (the latest) Craft version display Woocommerce product categories Description texts to be shown at the shop categories? Hope too here from you.Tnx in advance.
Hello, no. In theme “Product categories” element. have image + category name + number of products in category. Category description text is not showing in that element.
Kind Regards
Okay too bad… A Child theme possible perhaps?
You can make changes on shortcode for sure on child theme, but this is out of support, and tasks like that are up to client.
I understand. The child didn’t come with the theme package. Can you supply one, because standard one does not work properly. Would be nice 
The best and easiest way to create child theme is to use this plugin: https://wordpress.org/plugins/child-theme-configurator/
Thanks. Any shortcode also for displaying that product categories description text and where to put theme? Because I tested some, but your theme is working different (own framework) then others, also with Child theme not working well and the Woocommerce features…
I believe that if you support Woocommerce shop system with your theme you should also support its standard features, for instance “product categories description”. Hope you can help us further, would be good for your theme also. (Same as the search function in he main menu, doesn’t support searching for products)
Hello again, theme is generally based on multipurpose options, so shop is not the main feature in theme. But you can achieve your needs anyway:
1. To have the result that you want for woo categories. You need to do the following: - Install child theme - add this code to functions.php:
add_action( 'woocommerce_after_subcategory_title', 'custom_add_product_description', 12);
function custom_add_product_description ($category) {
$cat_id = $category->term_id;
$prod_term = get_term($cat_id,'product_cat');
$description= $prod_term->description;
echo '<div>'.$description.'</div>';
}
- add this code to style.css file:
/** product category styling **/
.woocommerce ul {
list-style: none;
}
.woocommerce .product-category h2 {
margin: 25px 0px;
text-align: center;
}
.woocommerce .product-category div {
color: #777;
text-align: center;
}
@media (min-width: 720px) {
.woocommerce .product-category {
width: 33%;
}
}
2. As theme is multipurpose, so product search is separate search , that you can add in shop sidebar as widget. Goto wp admin panel > appearance > widgets > add “Product search” to your shop widget, and this search is working only for shop products.
Kind regards
Sorry, that didn’t work. Child theme also is a mess, you need design all-over again….. ;-/ But found my own solution via https://www.wpbeginner.com/wp-tutorials/how-to-display-category-descriptions-in-wordpress/
I think these standard things should be available in a premium theme. They are not now. Hopefully you will add/solve boths issues.
Both solutions are working, we tested. Theme is multipurpose and not woo shop is general only, but you can always achieve advanced woo fuctions with some external plugins or custom simple solutions that we will help you. We will review all these and try to add all in next theme update for sure, no worry. If you will have something else, please open a ticket in support website: https://ninzio.com/support/
Hope you can add both in next update. Also a guide how to update or better an update feature in the back-end. Thanks in advance
Yes, sure. Before that you can freely use our or your solution, both solutions are working fine, we tested them.
Regards
Thanks again. And what is the current Theme update procedure? Could not find it in the documentation.
How to update theme via ftp:
1. Download latest version of theme ( full pack ). Unzip it and inside you will see theme zip file “plugins” folder and others.
2. Unzip theme zip file as well, then goto wp-content > themes in your ftp and replace theme old folder with new one, by replacing all files as well
3. Now you need to update all included plugins. Goto “plugins” folder in your theme pack, then unzip all zip files inside that folder, in result you will have plugins folders. Goto wp-content > plugins > and replace each folder of plugin with new folder, by replacing all files inside folder
All ready possible to update via the Envato Market WP-plugin? Don’t see anything happening there.
You need to re-download theme full zip packet > there you will find “plugins” folder, there you will find latest versions of plugins. Update plugins via ftp, here are instructions: http://ninzio.com/craft/help/
Regards
Hmmm, thats old school…and not so handy any more, cost a lot of time. Other themes offer easer way to update via WP admin. Can you also in the future please?
there are a lot of ways to update plugins via zip, you can choose any of them. We will examine this case for future updates for sure, and if there will be better way, we will improve.
Regards
Thank! I hope so… because the time it took to update Craft I did 6 others sites with an other theme 
