34 comments found.
Hi I have queries before purchase,
1. Can one user purchase multiple plan at a time like User XYZ is purchased Silver plan today and tomarrrow he want to purchase Gold plan… 2. Can one user subscribe multiple times
Presale question – I am building a subscription meal plan site where customers chose their different meals from the options every month, is this possible with this theme and included plugins?
Hi there,
You can do anything you just mentioned (Creating a nice page design with our in-house built free/bundled plugin – Product Configurator for pages – see the Meal Kit subscription demo here: https://wc-pvc.themeslr.com/ ) – Configuring a subscription based meal kit contents as well.
Since you configure a subscription product, it will then go as long as you subscribed for with the configuration selected at first.
WooCommerce Subscriptions plugin (premium) may let customers modify their subscriptions. I have to check that and post an update here soon. (Admins can modify subscriptions for sure, but I’m not sure if the customers would be allowed to, aswell).
- TSLR
ok thank you if you could let me know, it’s very important that customers chose their meals weekly or monthly
Does it support RTL?
Hi,
It is not fully RTL supported. We do have plans to release the RTL support very soon.
Hi, I am considering to purchace the theme. The main reason is the Crate Configuration option. However, when looking at the demo on mobile it looks like this feature is not responsive. Half of the options are off screen. Is this a fixable bug?
Kind regards,
Sebastian
Hi Sebastian,
The configurator also comes with options to enable tabs + carousel on mobiles/tablets.
Check the live demo here: https://wc-pvc.themeslr.com/tabs-carousel-on-mobiles/
Anyways, if you purchase the theme, just open a help ticket here https://themeslr.ticksy.com/ and send us a few screenshots with the visual problem. We are surely going to fix and release updates.
Thank you! 
Ah perfect! Your theme just got even better! Thanks for the fast reply
Hi, I’ve been waiting for almost 2 days for a response to the private ticket I sent you. When importing the pet demo, it did not come with the suscribe box form page.
Hello, I need an urgent response
Hi there and sorry for the delay,
We are investigating this. Be right back with a solution for you.
Please track the ticket. A solution will be posted very soon https://themeslr.ticksy.com/ticket/3195689
Hello, I’m having troubles with Template Library and Redux Framework that causes a critical error in Word Press. Have you seen any recent issues with it ? The plugin is clearly responsible because when I deactivate it, everything works well. And also, could you update the WP Bakery version inside the package? Thank you very much !
Hi there,
We are really curious to see what problems or errors are you getting because so far nobody reported such a problem.
You can open a private help ticket here https://themeslr.ticksy.com/ and we will check and help you.
An update is under review to be approved (this will contain the latest version of the plugins).
Thank you!
Hi, just to say thanks to the support for the help. Solved my problem !
After importing content I am not seeing box configurator – where can I find it?
Hi there,
The plugin is located on the /plugins/ folder of the downloaded archive *(from ThemeForest). You can simply install it manually. It is named wc-pcv.zip
Note: We decided keep it away from the automatic installer because not all the customers are using it and it would slow down the install/demo import process.
Thank you!
hello, i want to buy your theme. Can products / boxes also be purchased without subscription?
Hi,
Yes! You can have variable products instead of subscriptions and these will be Purchasable in the configurator.
Best regards!
hi i like the project but i want ask can WC Product Variations auto steps scroll afetr answer ?
hi i want custom customization and i am interesting to buy TheCrate – WooCommerce Subscription Box Theme email me please
Hi,
No, there is no auto scroll to the next step in the WC Product variations plugin (we might add this in a new update)
Update: We will review the email and get back to you asap.
Thanks
Hello. Does your payment gateway system accept JCB cards?
Hi,
JCB cards should work for payments. Just in case you have troubles while using the theme, please drop us a help ticket here: https://themeslr.ticksy.com/
Thank you. I will attempt using the JCB card.
The profile image fits very well with desktop view but the profile image does not fit perfectly with the mobile view. Is there a way to adjust the mobile/smartphone view separately?. I am aware that Elementor can adjust the desktop, mobile/smartphone views separately. Is it possible to use Elementor to do it?. Any suggestions? Thank you
We do not support Elementor. The theme is optimized for WPBakery at this moment.
But I don’t understand what is the problem. You can give us an email with some screenshots here https://themeslr.ticksy.com/submit/#100010162
Thank you
I figured it out from WPBakery. Thanks.
I was studying https://www.kindsnacks.com/build-your-own-box-MBYOB.html. Is there a way to allow customers to choose when products will be delivered. For example, customers can subscribe and choose (delivery every 45days, 15days, 30days, 60days, 90days, 180 days etc)?
There are plugins to schedule delivery such as: https://wordpress.org/plugins/order-delivery-date-for-woocommerce/ or other free and premium plugins.
Hi, I currently have an Astra theme with Elementor on the homepage. If I’m going to install your theme only for the shop, does this override the homepage and other subpages? I just want to use the subscription functionalities. thanks
Hi there,
If you already have a website based on another theme and want to keep that design as it is now, then my recommendation is a multi-site or a separate directly for the shop.
For example, a new WP installation on your host let’s say yoursite.com/shop and on the shop directly install our theme and set the shop.
Otherwise, since you can’t have two themes installed at once, your current site may suffer changes
Hello, Can you please tell me how we can update the Slider Revolution and WPBakery Page Builder plugins? Wordpress is asking for a license to update, but I thought the license was included for both with the theme? Thank you!
Hi,
Because these plugins are bundled with the theme, all the updates are coming through the theme. An update is on the way (of the theme) – all the new updates are always including the latest updates of the plugins.
Now, if you want the update faster, please open a help ticket here: https://themeslr.ticksy.com/
Hello,
Okay, thank you for your help and explanation here! I just logged in and the updates were available for both plugins and they updated successfully, so I’m all set. I appreciate your help!
Thank you, - wagoo
Hi, would this work with shopify?
Hi Thomas,
This is a theme for WordPress. It doesn’t work with Shopify.
Hi, Can we have the option to buy a product once and the same product as a subscription? Thanks
Hi there,
Subscription products can be added along with normal products.
Subscription product is a product that can be automatically paid weekly, daily, monthly or how often you want.
A normal product is a product without a renewal.
After importing the demo content and installing the product configurator plugin, the configurator plugin does not work and have demo content in there like on your demo site. I want to play with it on the backend before I develop ours for our company and spend time working on it. Can you please assist.
Hi,
Surely we can assist. To take a look, please open a help ticket here: https://themeslr.ticksy.com/
Make sure that the plugin is installed and activated (you should manually install the configurator plugin from the main package folder).
Regards!
Ticket opened. Didn’t get a reply.
Do you have a manual on how to configure the configuration plugin?
Hi there,
The ticket has received a response from us 7 days ago: https://themeslr.ticksy.com/ticket/3130679/ Have you checked it?
Pre-sales enquiry: I am interested in the TheCrate (PuppyCrate theme) because it has some cool features like the (make your box option for customers) . Can I customize it to make a healthy food and beverage subscription box website? or is it specifically designed for puppy? Thank you.
Hi there,
The theme is made for multi-purpose subscription box business types. For example, take a look at our landing page from the live demo:
https://thecrate.themeslr.com/landing (You will see a lot of demos/premade sites).And by the way, we already have two food-related demos:
Meal Kits Crates
Fresh Food Crates
I have studied the demos. It is really cool. There is a part I don’t understand. (1) How can I setup the Instagram feed so that all my posts can display on my homepage website? (2) Do you have a slide feature?. Slide feature so that I can add multiple images in the homepage. Thank you.
Hi Tom,
For Instagram, we are using a plugin called ‘Instagram feed’ -> https://wordpress.org/plugins/instagram-feed/
All the details on how to set it up are included in the link. By the way, the set up of the instagram feed plugin is very easy, all you have to do is to link your instagram account (by using a button from the settings of the plugin).
If you need assistance we will be here to help you with this too! (Here or on our help desk: https://themeslr.ticksy.com/ )
- Cheers
I have written to the help desk but I have not received a reply yet. Anyway, I am trying to (1) change/replace some background image on the front page but I could not find the background image location. I attached the images in the message I sent to the help desk. (2) I could not find a login page and register page for old customers and new customers. How can I create it such that new customers can register and old ones can have their own account. (3) How can I make it easy for customers to cancel subscriptions anytime and switch to another subscription conveniently? Thank you.
Hi,
We’ve replied to your ticket. Please see it here https://themeslr.ticksy.com/ticket/3178135
Hello, I enabled the separate card button (credit or debit card) for PayPal (so that non-PayPal account holders can also make payments on my website). Unfortunately, it did not show/display as a payment option at the checkout. At this time, only PayPal account holders can make payments. I can only see the standard payment button (PayPal). Please assist.
Hi there,
Check the ticket, please. Our agents already posted some new updates on it.
Take care
Hi, is it possible to use this theme for daily meal delivery subscription based. Like if someone have make payment for 7 days (7×10usd) 70USD then will I get a new order of 10Usd every day for 7 days?
Hi there,
This is the exact purpose of this theme. For example, take a look at this meal product subscription: https://thecrate.themeslr.com/product/meal-kit-zen/
Screenshot with the setting made on the product edit view: https://i.imgur.com/YEI1UGo.png
Hello, I am interested in buying this theme. Any chance that it will be discounted? Thanks.
Hi there,
Unfortunately we cannot discount the theme as it has already been discounted 1 time in the last 30 days. (New rule from Envato).
Best regards!
Good Morning! I’m thinking about buying this theme and we have a question. Is there a possibility to install the Live Demo with one click or even contract for the installation to be done on our domain?
Finally, we saw all the Live Demos, we didn’t find any that have the WC PVC installed to cheeck it out, do you have a link to a Live Demo with it working in the theme?
Thank you very much!
Hi there,
Yes, you can import any of our demos from the live site by using the one-click demo importer feature (included in the Theme panel -> See the docs: https://themeslr.com/docs/thecrate/#installation5 )
You can find all the demos integrated with the Configurator (WC PVC) in the nav menu of the live preview:
*The plugin is included in the package of the theme.
For post-sale questions, we have a dedicated help desk here: https://themeslr.ticksy.com/
Hello,
Will there be a discount for the theme? thank you
Hi,
Envato will prepare a campaign by the end of this month. TheCrate theme will be included in the campaign. For this reason, we cannot discount the price at this moment.
