2095 comments found.
Hi,
How can you have the border at the bottom of the navigation instead of at the top.
See the code below. I cannot get it to show correctly. .nav_type_5 nav ul li a:hover,.nav_type_5 > ul > .current-menu-item > a,.transparent_header.nav_type_5 nav > ul > .current-menu-item > a,.transparent_header.nav_type_5 nav > ul > li > a:hover {
color: #3f3f3f;
border-top: 5px solid #3f3f3f!important;
}
?
Hello David,
I am sorry but could you please contact us on our support forum.
Also it seems that your support has expired, you can renew it or buy a new license of the theme if you are planning to use our theme on an other domain / site.
Thanks in advance.
Hello,
Can you please tell me if the preloader for the pages a plugin is which you implemented in your theme? And which plugin it is then?
Greets Jeen
Hello Herrbirk,
We are not using a plugin, our team programmed the preloader.
Do not hesitate to contact us if you have other questions.
Regards
How can I adjust the number of staff displayed in a group? I have two groups on one page, with 3 ppl in Group A, and 10 in Group B, But Group B is only displaying 7 of the 10 Thanks for any help
Hello again,
You should be able to choose the number of post you want to show when using the module.
I am sorry but if you need more help could you please contact us on our support forum.
Regards
Thank you
Hi, I can’t update the wp-bakery plugin, In the Visual Composer Settings, I have an Envato API key and license key, but every time I try to update I get error “Invalid data. Check your information or open support ticket at support.wpbakery.com. Thanks for any help
Hello Smokey99, thanks for purchasing Thefox!
You can’t update the visual composer using the theme license key. Please make sure you are using the latest version of the theme and then go to Plugins and deactivate and delete the visual composer. Then go to Appearance > instal plugins to install the new version of the visual composer.
For more information please contact us on our support forum
Regards
Done thank you
Hello,
Great theme. Can you help me with that ?
- Im looking to add a 2nd sidebar in to the widget area, because I need two different sidebar and actually, I can only choose between between Footer 1-2-3-4 and 1 sidebar widget.
What I want to achieve is adding a new widget so I can add a different menu in it.
thanks.
Vince
Hello TactikMedia, thanks for purchasing Thefox!
I am sorry but can you please contact us on our support forum
Thanks in advance!
Is it possible to disable the page loader on certain pages?
Hello Jcaruso001,
It is maybe possible, it depends the page type.
Please contact us on our support forum.
Regards
Hello, How can I change the contact form color from blue to green? Thanks. Ben
Hello Zazenwebdesign, thanks for purchasing Thefox!
Please go edit your page and edit the contact form module, from the module you should be able to change all the colors options.
If you need more help please contact us on our support forum.
Regards
Hi there, staff category filters will not update for me in the staff individual pages or staff carousels, any ideas why this might be happening? Thanks
Hi i figured it out, my mistake, thanks
hi Tranmautritam,
i have a problem, i think, the “icons” (font awesome) doesnt show to all users, only users who are signin on the page, to all others shows a default square, this is normal? please help me.
sorry for my english. jeje
Thanks in advance. 
Hello cxrlozz,
Thanks for using TheFox WordPress, firsly your English is very good No worries. Could you please create a Support Ticket on TheFox Support Forum, our Support team will catch you soon to help.
Have a good day,
All the best,
tranmautritam team
There seems to be a problem with the ajax_handler.php. After an Update Masonry PostView is no longer working.
Hello Lonospangle,
Can you make sure you are using the Visual composer version 4.10, if you are using it and still have a problem please contact us on our support forum
Thanks in advance!
Hi,
Just to let you know, the theme’s icon doesn’t display properly on the dashboard when the Ultimate Member plugin is installed. Apparently, it messes with the icon’s path.
Nothing major of course, but I thought I would let you know just in case 
Regards
Hello Xaynder,
Thanks for letting us know, I think the plugin you are using integrate the redux framework which overwrite our theme settings.
Do not hesitate to contact us if you have other questions or feedback.
Regards
.....
Upset doesn’t come close — ?I have spent over an hour now trying to get your theme installed. I have been building and working with WordPress sites for over 7 years and know how to install a theme. However your theme keeps telling me that the style sheet is missing and will not install the theme due to that error. I have tried FTP, the traditionally theme uploader, and also using cPanel. Nothing is working which means your install file is jacked up. I need help immediately but unfortunately your support site say my purchase code is invalid – which it is not – so I can’t even submit a trouble ticket on this issue. I have held off using this theme for months now because when I first purchased it there were a ton of issues. Now I’m giving a second go and still nothing but issues…..... #WorthlessSoFar : (
Hello Design126, thanks for purchasing Thefox!
Are you sure you are installing the folder containing the style.css file?
Also our support server had some problems because they made some updates, if you are still not able to create a ticket under Thefox category please create a new ticket under pre-sales questions and tell us your user name in the ticket so our team can help you.
Regards
Hello support! Sorry for the frustrated post. My family had just gotten done with a funeral and I was frustrated with the issues I was having. I finally got everything to load and theme is working pretty well. Did notice an issue with background images not repeating, but other than that everything seems good. Please feel free to remove my post as well. You guys have built a solid theme. Thanks! : )
Many thanks for purchasing TheFox WordPress. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Love the theme still, I’m trying to use PMP (Paid Membership Pro) with your theme. However, one of their plugins isn’t functioning with your theme: Paid Memberships Pro – Nav Menus Add On. This plugin adds in more menu items so you can choose which nav to show, it works on the base wordpress themes but not on yours. Can you help?
Hello Jcaruso001,
I am sorry but could you please but can you contact us on our support forum and give us a link to your site, maybe there is a conflict with our megamenu.
Regards
My support may have “expired” but I request you honor the original terms of the purchase without a length on the support.
Hello, I work with user: kurtise05 on our companies website, the blog section of our site currently shows erros how can we resolve.
Catchable fatal error: Object of class WP_Error could not be converted to string in /home/southe91/public_html/wp-content/themes/TheFox/functions/rd_theme_functions/rd-custom-breadcrumbs.php on line 90
Hello,
I am sorry but can you contact us on our support forum under Thefox category so we can verify the purchase and also give us a link or access to your dashboard and more information about the page.
Thanks in advance.
hi,
i have a purchase code and need to raise a support ticket, but your system is not recognising my purchase code… please can you assist?
thanks
Hello Kunulb, thanks for purchasing Thefox!
That’s strange, could you please retry to create a ticket, if it’s still doesn’t work please create a ticket under pre sales category specifying your username in the ticket content.
Regards
Hello. Pre-sale question. Is this compatible with multisite (fully tested)? Is the use of visual composer mandatory for this theme?
Thank you
Hello SeaPro, thanks for contacting us!
Yes the theme is compatible for multisite, fully tested by and used by our customers. ( For each site you will need to purchase a new theme license ).
Yes, the visual composer is needed and included in the the theme.
Do not hesitate to contact us if you have other questions.
Regards
does the file comes with the html files? I don’t do WordPress!!! Please let me know if the html file is available so I can buy quickly
Hello Nextlayers,
Only the wordpress files and psd are included.
Using wordpress should be a lot more easy than using html.
Do not hesitate to contact us if you have other questions.
Regards
Thanks for your response, please let me know when you eventually decides to sell the html files…regards
Hi tranmautritam,
My friend buy this theme before, right now is on 1.3.4 version, and I have one problem after posting new Portofolio, after select image for gallery, every image inside that portfolio is landscape, can this be set to auto fit? I think that height is fixed
TIA
Hello Tia,
I am sorry but we only do support for verified purchase, please contact us on our support forum under thefox category and our team will help you.
Regards
