Reviews for TheGem - Creative Multi-Purpose High-Performance WordPress Theme

Reviews for TheGem - Creative Multi-Purpose High-Performance WordPress Theme

4.85 (1,780 ratings) 4.85 stars
Cart 56,890 sales

1,780 Reviews

for Design Quality

If you are worried about download issues then do not use this theme. I had my engineer look at the theme to fix download issues and his advice was to just use another theme. The issue is not just the slider the real issue is the theme and files it chooses to load. Our score was Zero on download speeds with google developer speed test.

for Customer Support

After complaint on the customer support, developer contacted me personally. He was very kind, understanding and helpful. He resolved my problem in less than a day. Thank you!

for Customer Support

0 stars: customer support: the customer support is very unsatisfying. Replies tickets quite fast but wouldn’t offer solutions. Rather pointing out the problem Which doesn’t help.
It was annoying and time-consuming to have to write back and forth so often until finally a solution and real help was offered. I have been using other themes with much better and more competent customer support.
4 stars: feature availability: the demo content and the blocks are nice for quickly putting together a website. Although some settings are not easy to customize.

for Design Quality

Just works as described, without issues. That's a luxury these days.

Author response

Thank you for your feedback!

for Customer Support

I can say, one of the best customer Service I see. They shorted my issue very fast.

Thank you :)

Author response

Thank you very much for your feedback!

for Customer Support

I had several questions regarding the customization options in this theme. The support group had a quick respond time and was pretty fast in solving my issue and helping me out so I could continue with the site's development for our client.

Author response

Thank you so much for your feedback!

for Customer Support

It is a Great theme. Very flexible and light. I like the design, the documentation, that I can customize almost every field without making it too complicated and fuzzy.
I had a bad experience with a very popular theme that I still can customize the way I prefer. So, it was a very good surprise working on The Gem.
The most important for me is that the customer support team is awesome especially Gregor. Gregor, Thank you very much. I really appreciate all your help, your good manners, and your patience in my "beginners" questions. I hope that you continue to work like that.

Author response

Thank you very much! Always happy to help!

for Customer Support

Great theme. Very flexible and comprehensive. ...and Gregor in support was awesome.

for Other

It is really the best theme I've ever met in my life. soon they will be No.1 theme... super perfect, didn't face any issue, and I have to say it is very rich with features.

Thank you so much for this awesome theme, you are really the best.

Author response

Thank you very much for your feedback, we are really excited about it!

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