481 comments found.
Hello, when I send a link to the website through WhatsApp, the favicon of the template is displayed, even though everywhere I change it to my logo, it still shows the logo of the template. Can you please cancel it or tell me how to cancel it?
Hi
I am facing a technical error due to this plugin. Received mail with the following error:
WordPress caught an error with one of your plugins, Slider Revolution.
Error Details
An error of type E_ERROR was caused in line 387 of the file /home4/deityk4p/public_html/wp-content/plugins/revslider/includes/functions.class.php. Error message: Uncaught ValueError: strrpos(): Argument #3 ($offset) must be contained in argument #1 ($haystack) in /home4/deityk4p/public_html/wp-content/plugins/revslider/includes/functions.class.php:387 Stack trace: #0 /home4/deityk4p/public_html/wp-content/plugins/revslider/includes/functions.class.php(387): strrpos(’’, ’.’, -1) #1 /home4/deityk4p/public_html/wp-content/plugins/revslider/includes/slide.class.php(2345): RevSliderFunctions->check_valid_image(false) #2 /home4/deityk4p/public_html/wp-content/plugins/revslider/includes/slider.class.php(2278): RevSliderSlide->get_overview_image_attributes(‘gallery’) #3 /home4/deityk4p/public_html/wp-content/plugins/revslider/admin/includes/functions-admin.class.php(212): RevSliderSlider->get_overview_data(Object(RevSliderSlider), Array) #4 /home4/deityk4p/public_html/wp-content/plugins/revslider/admin/includes/functions-admin.class.php(128): RevSliderFunctionsAdmin->get_slider_overview() #5 /home4/deityk4p/public_html/wp-content/plugins/revslider/admin/includes/shortcode_generator/shortcode_generator.class.php(216): RevSliderFunctionsAdmin->get_short_library() #6 /home4/deityk4p/public_html/wp-content/plugins/revslider/admin/includes/shortcode_generator/shortcode_generator.class.php(22): RevSliderShortcodeWizard::add_scripts() #7 /home4/deityk4p/public_html/wp-includes/class-wp-hook.php(310): RevSliderShortcodeWizard::enqueue_scripts(‘post-new.php’) #8 /home4/deityk4p/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array) #9 /home4/deityk4p/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #10 /home4/deityk4p/public_html/wp-admin/admin-header.php(118): do_action(‘admin_enqueue_s…’, ‘post-new.php’) #11 /home4/deityk4p/public_html/wp-admin/edit-form-advanced.php(425): require_once(’/home4/deityk4p…’) #12 /home4/deityk4p/public_html/wp-admin/post-new.php(75): require(’/home4/deityk4p…’) #13 {main} thrown
I’ve followed all the steps mentioned in https://www.wpexplorer.com/envato-market-plugin-guide/
But still I am unable to access the page to edit… when I open any page to edit, I see an error “There has been a critical error on this website,”
Hi,
Please contact us to get the plugin file and update the Slider Revolution plugin’s latest version for your website: https://themeforest.net/user/oceanthemes#contact
Thank you!
Hi there,
A web developer purchased your theme and used it to develop our site, however we stopped using him and wondered how we can receive future theme updates?
Thanks,
Hi,
1, Please install the Envato Market plugin: https://envato.com/market-plugin/
2, Configuration auto update the theme: https://www.wpexplorer.com/envato-market-plugin-guide/
Thank you
Thanks for response, do we need any details from the web developer in order to do this or will it just auto update when installed? Thank you.
Hi,
Please contact with your web developer. You need a purchase account to activate the automatic update function.
Thank you!
when I upload a featured image to a portfolio, it is automatically going to a 720×720 size photo on the portfolio archive page – even if I use exact pixel measurements as another image. I can’t figure out how to stop that from occurring?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
Hi there, The plugin “revslider” is not functioning properly since I updated to the newest theme version as a result of which site jemcofood[.]com functionality has been affected. Therefore, I am requesting you to install the patched version of the plugin.
Also, I have noticed that the website jemcofood[.]com logo image is now missing. Therefore, I am requesting you to completely restore the logo images to the website.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our theme!
I’m trying to create a ticket but the theme I purchased from you (Theratio – Architecture & Interior Design Elementor WordPress Theme) is not available to select in the drop down…
Hi,
Our developer will check and support your problems as soon as possible: https://oceanthemes.ticksy.com/ticket/3458453/
Thank you!
Hey, I am noticing my Slider Rev on the Home Page intermittently goes down/blank/white, as well my Contact Page is doing the same thing (the permalink keeps changing and is having to be manually fixed).
Do you know why this keeps happening???
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you for using our Theratio theme!
Hello, awesome work on the theme, good job!
I have a question about this page: https://studio-one.bg/projects/
Can you check it from Mozilla Firefox, I tried from 2-3 laptops and the layout is in 2 columns, but I choose the 3 columns one. Can you tell me if you also see it like this, if not why I keep seeing it like this when I even clean cache with Breeze plugin and also I clean browser cache…
I will be very happy if you can help me with this issue.
Best Regards!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I can’t find anywhere to change the image for page headers.
After hours of combing through every file and the code I see there’s a metabox in the page editors that handles this, but there’s no option to actually add or change a photo. If I look at the source page for that admin page I can see there is an input value there with the image’s url, but no option to edited it.
Hi, i have a small displaying issue on my site. Did make a screencast for you so it becomes more clear:
https://www.dropbox.com/scl/fi/2h2kq663zvsdhle4z7qtj/NavBarError_Mobile.mp4?rlkey=ucafyfj4k0vj9s0mtdac3mi7s&dl=0 https://www.dropbox.com/scl/fi/2h2kq663zvsdhle4z7qtj/NavBarError_Mobile.mp4?rlkey=ucafyfj4k0vj9s0mtdac3mi7s&dl=0Its maybe not to easy to see but when the page reloads (on desktop and mobile) the menu bar turns white for a moment and the logo gains on size just for a second. You find it in both videos right in the first few seconds. I did try deactive all kind of caching plugins etc but the error remains. Do you have a idea what else i can try to fix this?
Thank you very much, looking forward to your reply
Have a great day, Andi
Hi,
Sorry, our developer will check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
HI,
How can i change each portfolio thumbnail image height?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I found a solution and can’t delete the comment…
No problems, Thank you!
Hello,
Please tell me how to make all ‘service-box’ divs the same height, and based on that, how to position the ‘Read more’ button at the bottom, aligned with others that are in the same row? Please take a look at the screenshot. https://prnt.sc/SDfiGbcZYMKjThank you
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Thank you, I will submit a ticket on the support system.
Great, Thank you!
Hello,
I have purchased your WordPress theme and activated the Interior Design theme. However, I can’t find the Header/Footer settings for individual portfolios. I can modify them for all other pages using ‘Pages,’ but for portfolios, I can’t find the right page. Please see here – https://baudeinhaus.co.at/wp/portfolio/stylish-family-appartment/ and you will see that footer is not visible and header layout is totally different that on all other pages (where I have already choose appropriate layout), for example Kontakt, Unternehmen, Leistungen…
Please tell me where to change layout for Header/Footer for single portfolio item. Thank you
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Thank you.
hello,
my Theratio Client Carousel only shows one image. can you please help solve the issue
thank you
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Sir, Even though my license is expired but help will be grateful for me. How to change the color of a specific Menu? Like I want to change the color of the last Contact Us to Blue. I tried CSS, but didn’t work.
/* Contact Us Color / / .contact-menu .main-navigation ul > li > a { color: blue !important; } */
Reply Soon.
Hi,
Please use this custom CSS code for an active menu item:
.main-navigation > ul > li:hover > a,
.main-navigation > ul > li.menu-item-has-children > a:hover,
.main-navigation > ul > li.current-menu-item > a,
.main-navigation > ul > li.menu-item-has-children.current-menu-item > a:after,
.main-navigation > ul > li.current-menu-ancestor > a,
.main-navigation > ul > li.menu-item-has-children.current-menu-ancestor > a:after,
.main-navigation > ul > li.menu-item-has-children > a:hover:after,
.main-navigation > ul > li.is-mega-menu > a:hover:after,
.main-navigation > ul > li > a.mPS2id-highlight{
color: your-color;
}
.main-navigation > ul > li:hover > a:before,
.main-navigation > ul > li.current-menu-item > a:before,
.main-navigation > ul > li.current-menu-ancestor > a:before,
.main-navigation > ul > li > a.mPS2id-highlight:before{
background: your-color;
}
Thank you!
Thank You for the Reply but it didn’t solve my issue as I don’t need the Action on an Active Menu. See the Link: https://www.dropbox.com/scl/fi/2cedn4m2ud3qugzittzn9/mk-menu-circle.png?rlkey=2dxqqwllk8r0bwd8djcaujmxt&dl=0
The Last Menu is Contact Us, its css Name is .contact-us. I only want to change the Background Color & Color of This Menu Item (Contact Us). My CSS was this, which didn’t work.
.contact-us.main-navigation ul > li > a { color: blue !important; background-color: red !important; }
I added the CSS from WordPress Menu. See the Screenshot. https://www.dropbox.com/scl/fi/b9lqojse3c5j2k3xfdl7h/mk-menu-contact-css.JPG?rlkey=2l0599p9cgcfcvevvtlbt7cry&dl=0Reply Soon.
Hi,
Please use this custom CSS code for an specific Menu item:
.main-navigation ul > li.contact-us > a {
color: blue;
background: red;
}
Thank you!
Huge Thanks to You & your Team.
You are welcome, Thank you!
New Update of Theratio Fed my Website: Check the Link & tell me the solution. https://www.state1agency.com/rafi-block-house/
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Sorry, my mistake. I enabled Main Theratio Theme instead of Child Theme, which resulted in bad CSS, missing images & colors issue. But still Thanks for your Help.
Also, in your new Theratio Version 1.2.5.2, I found this CSS. Should I keep it or delete it. As I don’t know which Page is it used for or page-id-3355 is what? Reply Soon.
/* Via Theme Starts Here / .blog-post .entry-media img { width: 100% !important; }
.widget_media_image img { width: 100% !important; } .style-2 .octf-cta-header .h-search-form-field { right: 0 !important; }
.page-id-3355 .side-panel { right: auto !important; left: 0 !important; transform: translateX(-100%) !important; }
.page-id-3355 .side-panel.side-panel-open { transform: translateX(0) !important; } / Via Theme Ends Here */
Hi,
Please delete this CSS code in Admin Dashboard -> Appearance -> Customize -> Additional CSS
Thank you!
Hello, my logo is not aligning properly in the mobile header like your logo. Can you assist me with this issue?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
The carousel still does not work. carousell is not displayed.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Theratio – Architecture & Interior Design Elementor WordPress Theme
URL: https://homeworkttcom-n7a3ztmcsl.live-website.com/
I’m unable to get the thumbnails to be the same size.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hey guys, I updated the theme to version 1.2.5.1. But there is still a problem with theme display, the carousel is not working now.
Hi,
Setup responsive for Carousel widget on Tablets/Mobile Phones!
You can easily set up “Theratio Post Carousel” widget for responsive on Tablets/Mobile Phones:
1, https://prnt.sc/h22UOAY4xWpo
2, Tablets device: https://prnt.sc/eLXTkjvl-2qE
3, Mobile Phones: https://prnt.sc/Xsb62imK3MmY
Thank you!
hi, thanks for the quick reply. Unfortunately this doesn’t solve my problem. that client carousel and team carousel are not displayed since the last update.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi just wanting to give you a heads up about a bug. I tried it twice by running my website with a brand new Wordpress install but when doing the demo import from Studio Home (Home 3) it keeps infinite loading at importing sliders. It isn’t frozen but keeps downloading the slides and after a hour you have 1300 times the same slides in the revolution slider.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you