Hi,

Is this spam?

Hello,

Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).

We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.

Regards!

It says my support expired. Isn’t the demo import feature supposed to be part of the actual sale of theme ? How do I fix it now that my support has expired ?

Hi,

Then send us a message with your WP log in information and the FTP credentials at our email address: support@modeltheme.com.

Hello and thank you for contacting us,

Please submit a request to our help center (https://modeltheme.com/go/help-desk/) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details you can (including screenshots).

Regards! - ModelTheme

Hello,

I’ve replied to your ticket, please check.

Regards!

I have, pls check and work on it for me

If you already opened a ticket, please let us know the ticket ID. (if the problem was not solved).

Hello,

If you need to import the demo content of this homepage then I recommend creating a new ticket at modeltheme.ticksy.com in order for the support team to help you.

Regards

Yes. You can also add style for RTL on that file

No. there is no key gate or installation restriction.

Hello,

The theme comes with WPML support and all strings from the theme are translatable( meaning it has .po .pot files). Regarding RTL, we are working on to make the theme RTL ready.

Hello

1. You can enable a sidebar (left or right side) on the shop page. On the sidebar you can add the WooCommerce categories widget.

2. This point is a bit unclear. Basically, you want to use the logo from our demo and only add your own company logo in it?

3. All dropdown menus are changeable / removable.

Regards!

Hello,

This is not an issue with the theme. Because the adjustments of your hosting does not meet the necessary requirements to allow importing the content, there is simply not enough space.

Make sure the PHP requirements are enough for our theme: post_max_size = 125MB; upload_max_size = 125MB; memory_limit = 256MB;

Regards

Hello,

Please send us a ticket at modeltheme.ticksy.com to help you with this request.

Regards

Also, are those three colors the only colors included in this theme?

Hello joshparadoa,

Yes, the theme includes one click import demo.

The majority of the edits are made inside the shortcodes of the Visual Composer plugin so the colors can be changed through customisations and applied css rules.

Have a great day,

- Andrada from Modeltheme

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