Me along with several other people have been trying to get a hold of support through their support website but had no luck. I was hoping to get some help three or four months before the support expired and I can see by looking at their support tickets that they still have not answered even to other people.
The worse tech support I could've imagined. I even purchase the extended support to 1 year but ended up being for nothing as I was not able to get support in the last 4 months. By now it's been much longer than four months and no one has answered any support requests even from other people. Their support went MIA for about a week or so early in the beginning of my purchase and they made the excuse that they were on vacation and every time they would take longer than a day to respond, their excuse was that they were on vacation. It's a good theme that needs improvement which it seemed to have been getting updates for a short while but despite how good their theme was, their (lack of) support makes this developer a terrible choice. I do not recommend to purchase this theme or other products from this seller/developer as the theme doesn't seem to be getting any updates and there's been no support for months.
The only thing that is the downside for this is there isn't customer support. On the other hand there is material that helps walk you though so you can set up and install your WP Theme. I give it a 5 star because they offer something that works and is a powerful tool!
This theme absolutely sucks. They take your money for support, but it takes so long to get back to you, that you might as well have paid for a better theme. IF you are buying this theme for a client, DON'T DO IT! They recommend plugins that won't actually work with their theme and leave you on your own to figure it out.
The sad part is, in the support login, there are at least a dozen of us going on 2 weeks with absolutely ZERO answers.
i love the theme, however right out of the box there is quite a few bugs and i found out after I purchased that I guess there sadly is not support for this theme so I will have to hire a professional programmer to fix all these problems which I should not have to begin with. This stinks!
I would really like to give 0 start. unfortunately it' not available. the support is very very very bad. No reply or help . youwebsite is ust on hold and you are stock. shame. I would be asking for a refund. by the way, I did pay for support from these guys.