Web Themes & Templates

Reviews for Thrive - Intranet & Community WordPress Theme

157 Reviews

for Bugs

Crashes wordpress altogether after installing as per documentation. And for that reason is of no use at all.

for Customer Support

The search-friends feature was not working and I contacted the customer support via the official support link - about ten months ago but no one responded to the ticket. It is very discouraging!

for Code Quality

this theme is useless and you can't create a proper social site. it's very slow and gives you feel like you have been fooled. when I asked for a refund they said I should prove that this theme didn't work for me. I say it's working but it doesn't deserve to be launched as a social site because its coding is too poor, so finally, I didn't get refund.

for Documentation Quality

Documentation on this theme is basically non existent. For days I've been trying different things to understand it's functions.

for Customer Support

The team has solved many problems and bugs within 24 or 48hours. The team also helped out for IT issues that would not belong to the Theme's purchased support and they have offered prompt advices for free.

for Bugs

I have never been so much upset with the product and complete joke of a support / customer service - whichever they call it.
After given multiple errors about "missing installation files" while attempting to install this new theme Thrive i decided to reach out to support. That too didnt work because the so called "Dunkhakdis" whoever sells it made it virtually impossible to create an account for anyone who might try. Their form simply give an error to any email address one tries to enter. Additionally there are no other means of contacting the seller anywhere else. I havent even started to design anything and already hit the wall of a complete scam.
i need to start working on my project as of yesterday, i need my client's money ($98 for the theme and extra year of support) back so that i can get a proper product from normal professionals and meet the deadlines.
Please help

The code is flawed and support is nonexisting. For instance, the breadcrumb in the knowledge base breaks if a link to the page is put in the header menu. Tried to open a ticket at the support site and guess what? An obscure error message is displayed. Tried to contact the authors by email, received no response.

I bought two of these, one for a company portal and one for personal use. The support is non responsive and the ticket submission page cannot validate emails so no support account can be created. This theme is riddled with bugs and not worth it if you are trying to create a usable platform. I found the Olympus Theme works without problems and would rather spend my money on addon's that actually work. Until this theme gets the attention it needs from the developers I would suggest using something else.
Problems, problems, problems.

for Feature Availability

Super awesome theme! Please improve customer support. Thank you

for Customer Support


I can not get support for install the theme and faild all

for Customer Support

Save your money. The author of this theme is not around, this is an abandoned theme and you will receive zero support for the many issues that come with it (more as Wordpress upgrades). Envato will not refund your money because a buggy theme abandoned by the author does not qualify for its "Refund Policy". Buyer Beware!

for Bugs

Bonjour, malheureusement je deconseille ce thème, le support se manifeste une fois par semaine dans la nuit du dimanche au lundi, en répondant de la manière la plus brève possible et sans prendre la peine de comprendre le problème. Il y a de nombreux bugs sur le thème qui bloque son utilisation, vraiment très très décue, je déconseille fortement d'acheter ce thème

for Design Quality

All the themes "great features" are nothing more than leveraging other plugins. The bare theme itself is useless. I asked for assistance. It took around 3-4 months for a reply.

Literally you are better off choosing a top rated free theme and just loading the free plugins yourself. Save yourself the bother and safe the cash.

If you want something more advanced, just buy one of the custom themes that comes bundled with WP Bakery and Rev slider. You wont regret it. For me this was a $70 mistake and i've been assured i wont get my money back.


Author response

Hi, MrRoland

Apologies for your experience with us regarding support. We regret that we have disabled the support for this item last few months ago, but now everything is back to normal. Yesterday, we just released a new update :)

The theme only handles the appearance and style customizations, its not useless. The advance features comes from different plugins like buddypress, bbpress, etc. The theme handles their styling so you don't have to hire for developer to do the CSS for you - all for $67, you saved a lot.

There are also other plugins that were created for this theme like Subway, TaskBreaker, NiftyMenu Options, Reference Knowledgebase. Thrive support all of their functionality out of the box.

Yes, you can install free or other themes here but most likely you will spend a lot trying to support each plugin that Thrive support.

If you have any issue regarding the product, please do not hesitate to contact us at http://support.dunhakdis.com and we will help you solve any issue you have while using the theme.


for Feature Availability

There are so many features in this theme it is simply amazing. Plus you get WPBakery Page Builder free with licensed updates when new releases come out. But, you need to keep this in mind, this is like a Ferrari. It has maximum performance when tuned properly. If you like it out of the box, no problem. If you have an extensive amount of customization needed, best to get yourself some professional support.

for Customer Support

Me along with several other people have been trying to get a hold of support through their support website but had no luck. I was hoping to get some help three or four months before the support expired and I can see by looking at their support tickets that they still have not answered even to other people.
The worse tech support I could've imagined. I even purchase the extended support to 1 year but ended up being for nothing as I was not able to get support in the last 4 months. By now it's been much longer than four months and no one has answered any support requests even from other people. Their support went MIA for about a week or so early in the beginning of my purchase and they made the excuse that they were on vacation and every time they would take longer than a day to respond, their excuse was that they were on vacation. It's a good theme that needs improvement which it seemed to have been getting updates for a short while but despite how good their theme was, their (lack of) support makes this developer a terrible choice. I do not recommend to purchase this theme or other products from this seller/developer as the theme doesn't seem to be getting any updates and there's been no support for months.


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