Just had an issue that was driving me up the wall for a month, decided to finally suck it up and send it to support, and they had it fixed and back to me within the night. Saved me so much time and I should have been less stubborn before.
I've been very happy with the customer service and the theme is very nice and easy to use; however, I do have one issue. I wanted to use Home Uno, which turns out not to be responsive. You need to keep that in mind if you want to use this template. I assumed, because it was categorized as responsive, that the all pages would be. If you test Home Uno for mobile, the slider doesn't adapt. It just shrinks down and when you are scrolling down and get to the slider, the slider moves left to right instead of moving down the screen. It makes for a very unsettling and unpleasant user experience. It's possible I will attempt to return this if I can't find a solution.