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Cam I disable the submit ticket feature and just use the theme as a knowledge base theme?
We can definitely help you do that. Contact firstname.lastname@example.org after you set it up and we’ll be happy to help.
Hello, Is there an admin screen? Can I get tickets in my email and send answers by responding that email?
The email ticket / response thing is not a feature. There are admin features within the WP pannel, yes.
Is theme localized and Translation Ready?
Yes it is!
Thanks for asking!
What happen to your demo? I doesn’t seem to be working.
Please let me know.
Sorry for the problems. Our server had a minor problem. It should be fixed now.
Thanks so much.
We have a lot of products.
- We hope user can have front-end panel to input their product series on it. Can it do it?
- Every client can have their own font-end ticket panel?
- Is it include member register custom field?
1.Yes you can add a field where the user can input something like product series.
2. Yes they have a front-end ticket pannel. It is the “profile” page that you get when logged in.
3. I’m not sure what this means. Please explain.
I hope we can custom profile field.
or is it accept any other custom profile field plugin?
You’ll need to use an extra plugin for that.
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the demo is non functional ?
Sorry for the issues. It should now be back up & running.
Hi, I would be interested in your theme. I would ask: is it possible that a user can submit a ticket as well as a specific category also entering a code?
other questions : can insert custom fields in ticket? how to give a vote to the service? tickets can be private? you can leave a ticket without the need for registration? thanks
Thanks for your interest!
1. It’s possible to add extra fields to the form. I’m not sure what the code should do though.
2. through third party plugins you can.
3. The voting is not possible.
Thanks! I would be interested to a ticket system, in which a user can submit a ticket by entering a code (instead of selecting a category) and without registration.
The first one can be done, the second unfortunately cannot.
If I was to use your plugin would I be able to charge per ticket? Basically what I’m wanting to do is use the ticket system as an ask a professional help desk which will cost them a certain amount per ticket.
Is this possible?
You probably can do so through some sort of WooCommerce plugin. You’ll have to research a bit and see how this goes, but I’ve read about some extensions to WooCommerce which allow you such functionality.
Demo appears to be down again.
Thanks for the notice! Should be back now
The links in the menu still 404.
Should be good now. Thanks
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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