BigBangThemes

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112 comments found.

Cam I disable the submit ticket feature and just use the theme as a knowledge base theme?

Hi,

We can definitely help you do that. Contact support@bigbangthemes.net after you set it up and we’ll be happy to help.

Cheers

Hello, Is there an admin screen? Can I get tickets in my email and send answers by responding that email? Thanks

Hi,

The email ticket / response thing is not a feature. There are admin features within the WP pannel, yes.

Thanks

mco003

mco003 Purchased

Is theme localized and Translation Ready?

Hi,

Yes it is!

Thanks for asking! :)

Hi,

What happen to your demo? I doesn’t seem to be working.

Please let me know.

Thanks

Hi there!

Sorry for the problems. Our server had a minor problem. It should be fixed now.

Thanks so much.

Hi,

We have a lot of products.

- We hope user can have front-end panel to input their product series on it. Can it do it?

- Every client can have their own font-end ticket panel?

- Is it include member register custom field?

Thanks!

Hi there,

1.Yes you can add a field where the user can input something like product series.

2. Yes they have a front-end ticket pannel. It is the “profile” page that you get when logged in.

3. I’m not sure what this means. Please explain.

Thanks

Hi

for 3. I hope we can custom profile field.

or is it accept any other custom profile field plugin?

Thanks!!

Hi,

You’ll need to use an extra plugin for that.

Thanks

HI EVERYONE

Making sure you’re satisfied with our products is of utmost importance for us, so if you’re having any questions regarding our products here are your options:

1. Already purchased the theme? Please email us here and our team will take care of your issue.

2. Pre-purchase question? Feel free to leave a comment here!

Documentation

If you have any questions we recommend checking our Documentation available here. The BigBangThemes Team

Cheers! :)

the demo is non functional ?

Hi,

Sorry for the issues. It should now be back up & running.

Thanks

Hi, I would be interested in your theme. I would ask: is it possible that a user can submit a ticket as well as a specific category also entering a code?

Hi,

Thanks for your interest!

1. It’s possible to add extra fields to the form. I’m not sure what the code should do though. 2. through third party plugins you can. 3. The voting is not possible. 4. Yes. 5. No

Cheers

Thanks! I would be interested to a ticket system, in which a user can submit a ticket by entering a code (instead of selecting a category) and without registration.

The first one can be done, the second unfortunately cannot.

Thanks

Hi there,

If I was to use your plugin would I be able to charge per ticket? Basically what I’m wanting to do is use the ticket system as an ask a professional help desk which will cost them a certain amount per ticket.

Is this possible?

Thanks, Matt

Hi Matt,

You probably can do so through some sort of WooCommerce plugin. You’ll have to research a bit and see how this goes, but I’ve read about some extensions to WooCommerce which allow you such functionality.

Cheers

Demo appears to be down again.

Thanks for the notice! Should be back now :)

The links in the menu still 404.

Should be good now. Thanks :)

can’t use shortcode manager although on menu no shortcode shows up, why?

We’ll be rolling out an update to TicketRama in the next couple of months or so…which will make it 100% visual composer friendly.

At the moment your options are either to renew support and get help on the spot, or to wait for the new visual composer version.

Thanks

Its not the visual composer i am requesting but the shortcode which dose not appear. when it should but thanks for your comments which is always grateful.

Hi,

Unfortunately we’re not able to help unless you extend support. Thanks for reaching out.

Let us know if you do manage to extend your support.

Thanks

How do people check on their ticket status?

Hi,

The user gets notified if there is a new comment on the thread they opened.

Thanks, Andrei – BigBangThemes Support Expert

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