This author's response time can be up to 1 business day.
Cam I disable the submit ticket feature and just use the theme as a knowledge base theme?
We can definitely help you do that. Contact email@example.com after you set it up and we’ll be happy to help.
Hello, Is there an admin screen? Can I get tickets in my email and send answers by responding that email?
The email ticket / response thing is not a feature. There are admin features within the WP pannel, yes.
Is theme localized and Translation Ready?
Yes it is!
Thanks for asking!
What happen to your demo? I doesn’t seem to be working.
Please let me know.
Sorry for the problems. Our server had a minor problem. It should be fixed now.
Thanks so much.
We have a lot of products.
- We hope user can have front-end panel to input their product series on it. Can it do it?
- Every client can have their own font-end ticket panel?
- Is it include member register custom field?
1.Yes you can add a field where the user can input something like product series.
2. Yes they have a front-end ticket pannel. It is the “profile” page that you get when logged in.
3. I’m not sure what this means. Please explain.
I hope we can custom profile field.
or is it accept any other custom profile field plugin?
You’ll need to use an extra plugin for that.
Making sure you’re satisfied with our products is of utmost importance for us, so if you’re having any questions regarding our products here are your options:
1. Already purchased the theme? Please email us here and our team will take care of your issue.
2. Pre-purchase question? Feel free to leave a comment here!
If you have any questions we recommend checking our Documentation available here.
The BigBangThemes Team
the demo is non functional ?
Sorry for the issues. It should now be back up & running.
Hi, I would be interested in your theme. I would ask: is it possible that a user can submit a ticket as well as a specific category also entering a code?
other questions : can insert custom fields in ticket? how to give a vote to the service? tickets can be private? you can leave a ticket without the need for registration? thanks
Thanks for your interest!
1. It’s possible to add extra fields to the form. I’m not sure what the code should do though.
2. through third party plugins you can.
3. The voting is not possible.
Thanks! I would be interested to a ticket system, in which a user can submit a ticket by entering a code (instead of selecting a category) and without registration.
The first one can be done, the second unfortunately cannot.
If I was to use your plugin would I be able to charge per ticket? Basically what I’m wanting to do is use the ticket system as an ask a professional help desk which will cost them a certain amount per ticket.
Is this possible?
You probably can do so through some sort of WooCommerce plugin. You’ll have to research a bit and see how this goes, but I’ve read about some extensions to WooCommerce which allow you such functionality.
Demo appears to be down again.
Thanks for the notice! Should be back now
The links in the menu still 404.
Should be good now. Thanks
can’t use shortcode manager although on menu no shortcode shows up, why?
Thanks for contacting us. Unfortunately your support seems to have expired, so you’ll have to renew your support and then contact us using your new purchase code here: http://www.bigbangthemes.net/contact-us/
you must be joking
Unfortunately I’m not. It’s mandatory for you to renew support in order for us to be able to continuously help. Otherwise, somebody paying a one time $44 fee might be able to ask for help for 30 years, rendering his purchase absolutely useless for us.
Please see the Envato rules here: https://themeforest.net/page/item_support_policy
The best info I can offer right now is to make sure you’re running the latest version of the theme.
Have a lovely day.
thanks for your comment
i am running running the latest version 2.3
We’ll be rolling out an update to TicketRama in the next couple of months or so…which will make it 100% visual composer friendly.
At the moment your options are either to renew support and get help on the spot, or to wait for the new visual composer version.
Its not the visual composer i am requesting but the shortcode which dose not appear. when it should but thanks for your comments which is always grateful.
Unfortunately we’re not able to help unless you extend support. Thanks for reaching out.
Let us know if you do manage to extend your support.
How do people check on their ticket status?
The user gets notified if there is a new comment on the thread they opened.
Andrei – BigBangThemes Support Expert
Is this theme compatible with visual composer??
No, unfortunately it is not. We’re working on a new theme with a similar concept which will be though.
Have a great day
Hello! Please help, not show Topics in category.
Have you created a ticket for this with our support team?
If not, please do so here: http://www.bigbangthemes.net/contact-us/
Please register a support ticket here: http://www.bigbangthemes.net/contact-us/
Is your plugin compatible with WP 4.6 ? Is this plugin still supported (I can see it is not updated for a long time).
We’ve just replied to your ticket, but yes it is compatible with WP 4.6.
Thanks for your time!
Hi There, can a user submit a ticket without being registered? I want to use this template for internal corporate staff, but i do not want them to be logged in. is this possible?
Thanks for your interest. Unfortunately no, it’s not possible for a user to register a ticket without being logged in.
Have a lovely Day,
Andrei – BigBangThemes Support
Hi, Just need some help with the demo content install. Keeps giving me a 404error after importing the demo file
also the sc-editor.php error when trying use your shortcode plugin
Have you logged a support ticket with this?
Are you going to add in the possibility to search the knowledgebase?
Unfortunately we don’t have that in our plans going forward, at least not for the time being.
Thanks for your interest.
PS: maybe have a look at VSDocs ?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $18.50