This author's response time can be up to 1 business day.
This has been by far the most frustrating theme I have ever intended to use on a webpage. The whole experience with Tides has been excruciating and sad.
I want my money back.
Themeforest refund functionality is available here: http://themeforest.net/refund_requests/new
If you needed help, we have multiple support channels available, at no point do we note any communication from yourself.
Hi! I have trouble setting my portfolio.
It just doesn’t load and I don’t know why. Could you help me please?
This is the url luisinaherzog.com of my webpage.
For all support contact me with the account that purchased the theme.
I bought the theme in October last year and I had problems importing the demo data, and you helped me out great!
Now I want to install the theme on another site of mine, but I’m facing the same problem. I wanted to add a ticket using Ticksy, like I did last time, but it didn’t recognise my Purchase Code. So that’s why I am contacting you through the comment section.
My question if you could help me out again! The last time you helped my out with www.raptorpit.com, and now it’s up and running! But now I want to install it on www.zuckerhouse.nl. I hope you can help me again, just like you did last time!
Please ensure you’ve purchased a new license for your new URL, ticksy will let you through with your new license. Note that themeforest licensing requires 1 purchase per URL used.
Is there a new version for Revolution Slider? Maybe version 5? It looks easier to use. The 4.1 I’m having difficulty with it. Thanks!
I’ll answer your ticket
How can i remove the sticky menu?
This would require theme customisation, the sticky menu is the default functionality of the theme.
I need the menu to have fixed height, not to shrink on scroll. What do i need to remove from css? Thanks.
Hi! I have 5 items in portfolio. And in second row I have only 2 thumbnails. I want to center them for better view but they are on the left. How to do that?
The portfolio cannot be centered, it aligns all items to the top and left first, this is due to the plugin used for the animated “filters”, load more, etc.
How to remove text like: “Project Details”, “Skills” etc. on finished (ready to view) portfolio page?
OK I fixed this. Last problem . How to make portfolio page 100% usefull for content, text etc? Now its like 70% witdh to use.
OK I found this in framework.css
Hi! Where can I remove “category text” from portfolio thumbnail???
You can hide it with CSS.
Is your theme compatible with WP 4.5? I made the last update but the contact form is not working. I have contact form 7 version 4.4.1 installed.
Yes, working fine.
Hi! How can I add extra one button with “x” sign on open portfolio page. There is one on the top of page but I want one more on the bottom of portfolio page.
You would need to customise single-portfolio.php
Hi there, great theme. I have one issue though – for some reason the Social Media icons at the bottom of the pages do not show. I know that they are there as I can see the outline of the square where they should be.
Any ideas on how I can fix this please?
Here’s a link to the site: www.clearaudiomedia.com
For all support, please contact us with the account that purchased the theme.
Hi! I have problem . I use Photomosaic http://codecanyon.net/item/photomosaic-for-wordpress/243422/comments on theme
And I have 2 languages on site. I use Polylang plugin for multilingual. And now problem. I have shortcode [photomosaic] on first language page and works fine but when I switch for second language and I have the same shortocode [photomosaic] than gallery doesnt show on page? WHAT IS WRONG? I tried use different “ids” in gallery shortocode etc. and still doesnt work when I switch for a second langauge .
EDIT: on second language page even “normal” gallery doesnt show…
Contact your plugin developers for support, neither of those plugins are recommended or required by the theme.
ok I fixed this
I moved whole WP site on new domain. All files + sql databse etc. All urls changed in sql. I moved WP sites for 1000 times and I know how to do that. BUT after moving TIdes theme site on new domain almost all pages in EBOR is missing etc?? WHAT IS WRONG?????
YOU’VE DONE IT WRONG!!
But seriously, you’ve done it wrong, you shouldn’t just run a find/replace on a database (whether or not it works) as WordPress serialises data for safety, so you need to work with a system that works with serialised data. This is what we use for this:
It dumps a .sql for you, but most importantly, with serialised data (Ebor etc.) accounted for.
Getting hacked all the time because of security flaws in this theme!
That’s simply not true, most likely you have a critically out of date version of Revolution Slider installed, contact me through my profile with your URL I can view if you need help, flippant statements like this don’t allow me to help you, and that’s what I’d like to do.
I did install all fresh and deleted the revolution slider still was hacked maybe not trough you theme we are now monitoring it.
Hello, I am having trouble with my background image. When I upload it is very thin and being covered by a post page. Help!?
Responding to your ticket
I had the template for a while now and I think it’s great. It worked perfect! But suddenly, without me doing anything, the videos in the portfolio pages won’t show. And this is very important for me! What happened?
The template is up-to-date, please help!
For all support, use a ticket and provide the URL, the theme cannot change by itself remember.
Hi tommusrhodus, sorry for using the comment section, but I have an issue on my http://www.adrenalineprod.fr/portfolio/a-corde-tendu/ website, which Vimeo vidéos can’t be shown anymore on portfolio pages…Is there something to do ? It worked perfectly until last week…Please help, Arnaud
Your portfolio post is using the image format, not the video format.
Hello. We know that but when we add the vimeo URL on a video post format, the video doesn’t appear. It’s strange because it works when we add the vimeo embed code (using image or default post format). Any clue ? tks
Well, what has changed since last week? If your server is not finding vimeo videos it’s because oEmbed is not working correctly, there’s a chance your webhost has changed it’s server settings, I’d recommend contacting them.
Hey, thanks a lot for answering. Unfortunately, nothing changed since months, and we still have the name host (OVH) since the beginning…Portfolio are defined as video post, the https vomeo URL is found on back office…but the video still doesn’t appear : http://www.adrenalineprod.fr/portfolio/un-homme-a-la-maison/
Sorry to insist, but if you could help me…thanks a lot
If nothings changed, there’s nothing I can do to help, if you understand my reasoning. It’s not like you’ve updated the theme and this has happened.
As I said, the most likely thing is your webhost has changed their server settings and now will not connect to Vimeo oEmbed correctly, you should contact them.
Nop no change in the host config. Still total mystery here…
I’m sorry to be unhelpful, but there’s no other possibility, the theme obviously hasn’t changed, our demo is still working perfectly etc.
The issue likely relates to this: https://premium.wpmudev.org/forums/topic/vimeo-oembeds-arent-working-but-youtube-is-fine
Though for it to come out of nowhere is indeed a mystery, and why I mention the answer is likely to lie somewhere at a server level.
Hello, I look forward to buying this theme but I have a few questions :
First, on mobile devices : the video on the home page isn’t responsive : only a little portion of it is visible. Has it been fixed ? That’s the same for vimeo/youtube hosted videos in the portfolio : they are not properly automatically re-sized and that’s a problem for visitors. Any fix possible ?
On desktops : is it possible to resize the video on home so it’s not fullpage ? Does this video must be self hosted ?
Thanks a lot for your replies, and have a nice day,
The header video does not work on mobiles, there’s an image fallback instead.
We’re not seeing any issues on mobile. Ensure you’re viewing the demo directly: http://www.madeinebor.com/tideswp/
The video has to be fullscreen, any change will require customisation.
Yes, self hosted only for the header.
I was to place the video in the header but , when viewed in a mobile terminal , it does not switch to fallback .
The video has created a plug-in that is built .
Looking at the mobile terminal , playback – Stop , also playing – stop . It seems to repeat this .
Is this would be behavior that it’s trying to fall back ?
Or In order to properly fall back , I should check where the setting ?
Is it possible to replace the image of fallback ?
Which can be changed in the file ?
In the “video header” block in the page builder, where you should be adding your video, there’s an upload image option. That option is used as a background image on mobile devices.
For any other help, please use a ticket: https://tommusrhodus.ticksy.com
Set in succeeded !
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $17.60
Power Elite Author