84 comments found.
Hi, I just purchased the theme. I’m trying to change the Primary, Secondary, and Third Color. After clicking “save changes”, the color is still the same. Nothing changes. Can you help?
- Also, how do you remove the purple “GET APPOINTMENT” button on the top right header?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, I have checked the demo. Have a query, Can we make the 2nd layout menu as fullwidth in the header
Hello,
Is possible, i can add option in theme option after you buy theme.
Thanks
Do you have this in elementor?
The theme only build with WPBakery. Thanks
The functions of the theme do not support the seo, useless theme!!!!!
I checked your problem and gave you the solution. Also we may deny your request because you are using 3rd party plugin. You always give bad reviews and ask for support. This is not a good way to get proper support.
Please note that the “Contact Info” element for this theme does not work. The icons do not display at all and the font color is too light and can’t be modified.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Comment from author or rep in ticketing system and unclear as to what this means:
“Can you leave a positive review with 5 stars? I’m happy for that, and I’ll be motivated to assist you with future issues as soon as your support package expires.”
Can someone explain what is meant by “motivated to assist you with future issues as soon as your support package expires” means? I have purchased one year of support.
Thank you.
Please note that there is an issue with the sticky header. I haven’t done any custom CSS. I straight installed the theme, activated the plugins and imported the demo content. The sticky header looks like this: https://confidentdedev.wpengine.com/wp-content/uploads/2021/09/sticky-header-issue.png ... and there isn’t any details on modifying in the theme documentation/instructions. I am an experienced WPBakery user.
I will check your problem in the ticket. Thanks
I have responded to the ticket.
This theme documentation does not provide full instructions and when I login to the ticketing system, there’s nothing there for this theme when I search a topic.
I do love the sliders in this theme. They are great!
Thank you!
Just purchased the theme, went to install and received an error regarding missing css file.
Hello,
Please make sure you have uploaded your theme file ( timan.zip ) It is possible that you have uploaded the full package. Unzip and you will see the theme file.
Thanks
Yes, I did this. These instructions were not in the documentation provided. But I found it on the ticketing system.
Thank you!
Hi, my website speed is very low due to theme. Can you please help me fixing that??
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, Please can you kindly get back to my ticket 2724026 thanks in advance.
Hello, A refund request was put through via Envato 5 days ago please can you respond to the ticket please before a dispute is raised. Thanks in advance.
Hi there, it seems your theme disables the Contact Form 7 spinning wheel when submitting the forms. Can you please tell me how I can re-enable this? Thanks
Hello,
You can custom css:
body .wpcf7-form .ajax-loader {
display: block !important;
}
Thanks
Hi there, on the blog page it shows a snippet with latin writing and I cant see where you would remove it at all.
Hello,
Can you send me the screenshot or the link of the problem?
Thanks
Hi, is it possible to add a custom icons set and use it like Flaticon and others set already included in Visual Bakery options?
Thanks!
Hello,
You can add custom font icons set, but this is a lot of time.
Thanks
Hi, where I can put Google Maps API key? Thanks
Hello,
You can find option for the problem here. Please see screenshot: https://prnt.sc/wddmvu
Thanks!
Oh great, sorry, it was in front of me and I didn’t see 
thanks!
my client bought your template “timan” from ThemeForest it’s mentioned in the features page on ThemeForest that the theme support RTL but the design becomes broken when I switch the language to Arabic RTL
site URL https://libertytandvard.se/ar/%d8%a7%d9%84%d8%b1%d8%a6%d9%8a%d8%b3%d9%8a%d8%a9/specially the header and the footer
and unable to update wpbakery
Hello,
Please clear the cache and check again. If the problem is still not fixed. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!a
Regards.
HI,
When I using bullet points. Somehow text is not getting aligned. (Link: https://n.finddentalpractice.com/general-dentistry/dental-bonding/)
Also, I can’t update two plugins Redux and WPBakery.
Hitesh Thakkar 704-966-9422
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!a
Regards.
Hello,
You can find option for the problem here. Please see screenshot: https://prnt.sc/vwogkk
Thanks!
Hi, are there any theme updates to go with the newest WP releases? I have not seen an update since June and was wondering if there is one coming soon.
Hello,
I will have an update in the next 3 days.
Thanks
Thank you, that is great news 
Hello,
How do I add a different flat icon pack?
Hello,
There are many steps to do this job. I can custom for you but it is custom work.
Thanks
