Amazing theme and simply great costumer support! Very quick and equally helpful! I totally recommend this theme specially for those who want good quality pictures, with an incredible charging speed, in their portfolio! 10/10. Thank you Pixelgrade team!!
Author response
WOW!
Thank you so much for your kind words, Ananda.
Stay kind!
Alin
Hi Guys,
I really like the design of the website, however some bugs still remain even after updating the latest version of the website.
One instance is that the blog or the main page image are not loading on the first load (I must reload all the pages).
And for sure I am not ready to pay 60 euros to know how to deal with it...
I was able to work on it only 7 months after I paid the theme, and I don't understand why such a bug is not covered in the documention.
I you read me, feel free to contact me :)
Anyway good design, but Uex must be improved by a bit. (for my clients I use other themes, which are really easier to use + to repair).
Author response
Hey,
Alin at Pixelgrade here.
Thanks for taking the time to write this review. It's appreciated that you pointed out both good and less good things. Only this way we can evolve and we can surpass ourselves.
However, regarding the problem you're facing — since it's not happening on our demo site and I can't replicate it on my local environment, it means there's something on your site only. This is why we need to make some further investigations directly on your site, and this is why you need to have valid support, in order to get the benefit from our assistance.
We can talk more about that via email, if you contact us to hello@pixelgrade.com
Thank you,
Alin
It works very well on mac, tablet an iPhone. Very great job.
Author response
Hey,
It's nice when others are happy with our products. :)
Thank you,
Alin
I love this theme, amazing, clean and makes my picture stand out. Very unique, the customer support is also excellent.
Author response
Hi,
This is what we aim for! :)
Thanks for trusting our work, we're happy to have you on board.
Cheers,
Alin
by Eelde 4 years ago
Doesn't work in Edge and they do nothing to repair it
Author response
Hi,
We're sorry about that and we know there are some issues on Edge. This is why this particular browser is not listed as a compatible one. We plan to make some deeper investigations in the near future about that and hope to find solutions as soon as possible.
Kind regards,
Alin
I really love the way this theme shows off my photography, I've been using WordPress for a long time now and with many different themes. Timber keeps things simple and looking great.
The customer support has been very helpful too in final CSS tweaking, to help the theme work specifically with my content - what more could you want! Thanks Guys :)
Author response
Hi, Jonathan.
Thank you so much for the kind words!
We live by making our customers happy, so I'm excited whenever I see one. :)
Keep being awesome,
Alin
Very good performance, awesome features with a high design quality!
Stay awesome ;)
Author response
Hi Florian,
Thank you so much for being our customer.
Keep being awesome,
Alin
a great theme, easy to install and use.
Very happy with the support I've been getting when I want to make minor changes.
Author response
Hi Boris,
Many thanks for your kind words. People like you are a huge source of motivation. :)
Keep being awesome,
—Oana
Very smooth design! Costumer support is great, if you have a question you can always ask them and they will fix it. Answers in 24h, really great. And in overall it's really friendly to use and make your own website with it. My website www.SjorsMassar.com
Author response
Hello,
Yaaay! We're thrilled to have you on board. Stay awesome! :)
Best wishes,
—Oana
by rebor 5 years ago
The theme has many errors.Waiting since August of 2016 that the theme works on Microsoft Edge. Disastrous technical support.
Author response
Hi,
You're right and I'm sorry for the huge delayed in sorting this out. It's good to know that we have an internal workflow and calendar that allow us to keep all our themes performant and relevant. Even though we have an expanding portfolio of WordPress themes, we still succeed to maintain all of them to the highest standards. However, thanks for the heads-up, I've raised a red flag about this issue and we'll fix it as soon as possible.
Best Regards,
Alin
by yigit 5 years ago
This a good concept however i am NOT happy with this layout i have waiting for someone to help me and when they reply its very poor quick reply that are very short and dont explain much i am still waiting to get my website fixed and nothing as of yet the fact that u make a template is to have each person customize it on how they feel most happy with the design and u guy have restricted alot of the website for yourself and by covering yourselfs u made css codes to take problems away but they arent going away the mobile version of the website is very horrible and your replys when u answer dont help me i spend alot of time trying to define the problem and i feel i am not getting any help
Author response
Hey,
Wow! Sorry to find out that you're not happy with Timber. However, it's good to know that we design themes that solve digital problems, we don't play around with eye-candy pixels that don't bring concrete results.
All the best,
—Oana
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