I urgently need help
HI OrkmesB, can you please open support ticket at https://cray.ticksy.com/ with access(user and pass) to your WP admin
I am having a hard time creating pages to appear as the demo. Here is proof that i purchased your theme [removed]
HI mrkinc, can you please open support ticket at https://cray.ticksy.com/
I need you update …I only download v2.0
Is this theme still being supported?
Also, are you adding features or making improvements to this theme or has development stopped and only bugs/fixes being addressed?
The page says that the item is no longer supported, however, there is a graphic that says Updates & Fixes are included in the purchase. Can you please tell me which is accurate?
Thank you for yout interest peterwhitewebdesign, this means that as long as the theme is listed for sales there will be computability fixes updates. If you want you can check my latest time line theme Share it http://themeforest.net/item/share-it-timeline-wordpress-theme/10833644 which is more up to date
So this past week I have been looking a timeline theme. There are a fair bit of themes on theme forest but it seems that each one I like is close to what I need but missing a fundamental feature.
First, let me tell you what I want and then what I need. After more than 15 hours of accumulated browsing ThemeForest two themes come closest to what I need. This theme here I am commenting on http://themes.cray.bg/themeswitch/?theme=Timeline “Timeline eCommerce Wordpress Theme” and another from a different author. That one can be found at this link: http://premium.themolitor.com/?theme=thecurator Please take a look at that theme and tell me if you have a theme like this one. Do you have a theme that has that timeline type slider with the year that ALSO has an ajax loader as you scroll right. If that theme has an ajax loader I ould have bought it already its the perfect theme. But alas I am here. So it does not.
Now this is what I need. I need a timeline theme that has infinite scroll. The theme I am commenting on now, in fact, has this type of scroll. “The Ajax infinite scroll”, I need to be sure before I buy this theme. I will have between 200 – 500 posts on the time lime and on page load I can NOT have them ALL LOAD AT ONCE. If 500-1000 posts load at once on the timeline the browser will crash and the site will not be viewable. So I need to know that your theme is in fact set up for ajax loading of new posts as you scroll. So when the page loads, When a visitor first enters the site, only a set amount of posts will load. And as the user scrolls more posts will appear?
Thanks and I look forward to your reply as soon as you can. I need the theme asap. I just need to verify a few things before purchase.
HI azztekk, as you can see at the demo the site loads content vie ajax. When you reach the bottom the ajax kicks in and loads the new sets of posts. I can recommend you to check my latest timeline theme “Share it” https://themeforest.net/item/share-it-timeline-wordpress-theme/10833644 it has a lot more features and settings. You can check also Time Travel https://themeforest.net/item/time-travel-timeline-wordpress-theme/6639517 a more creative timeline
Thanks for the reply. And yes, over the past 3 days I have gotten to know all of those themes you’ve named, your themes, intimately. I can not seem to figure out which one I want.The time Travel is nice but it is very glitchy still.
I’ve tried it on 4 browsers and I receive the same issues. the yare not bad. But it’s like a graphical issue of some sort. Even tried it o two other computers. The others work fine.
I took another look at Time travel. It’s working for me now I know what the issues was and it was on my side. also to be clear. Time Travel loads via Ajax? It does not load all posts at once?
Yes, Time Travel and Share it both comes with ajax/pagination way of loading pages
I love your work. It’s very creative and I will say it is “next generation” stuff. A leap in web design to be sure. Esp Time Travel. Looking through them all again before I make my choice on which one.
It’s been over 4 months without any comments or comment replies from you the author. I would like to purchase but I would like to confirm that you are in fact still alive and kicking before I press the button. I do have a few questions I have asked some already above. Thanks and I look forward to hearing from you.
I am the one that has been commenting with you the past few days i that was not already very obvious by my name but I went ahead and purchased the theme. Let’s hope it does the job! thanks for answering my questions.
I have also been reading is this theme up to date? Are you providing updates for this them or did I just screw myself? You also don’t respond much. To ease my anxiety would you please respond?
Can I please have a refund to my Envato Account? You rarely update and I would much rather buy one of your other themes that you update more frequently
Can I please have a refund to my Envato Account? You rarely update and I would much rather buy one of your other themes that you update more frequently and you don’t provide support to anyone.
Hi CellVersion, unfortunatly your request for refund is against envato policy and in general common refund policy. You have purchased WordPress theme not support/updates ( there is clear statement about this). For example i can’t ask MS to refund me for Windows XP in order to by newer Windows version just because they rarely or didn’t release new updates anymore. I hope this make sense.
Andrey @ CrayThemes
Look I have made a lot of posts and you are not responding. I need support. I made the purchase in faith but you’re not responding to any of us. I have questions and you are not here. I’ve got one response out of you in over a week. this is getting past the point of frustrating. I do not see ANY of what is in the theme you are showing off inside the theme I actually paid for.
Please see your last comment
If you are unable to respond to me and answer any questions I would appreciate a refund so that I can purchase one of your themes like the guy above has said. One of your other themes that you DO support and update. Clearly, you do not support this item as stated but not responding to inquiry after inquiry is ridiculous.
Hi azztekk, can you please let me know what is your question? I’ll gladly answer you. As is clearly stated the theme is not supported which doesn’t mean that is not updated.
Sorry for the length but please bare with me. This will be my last request for info if all goes well here.
You see, I have made an error in purchase judgement and assumption. I ASSUMED that ALL themes on ThemeForest come with support for a limited time and then runs out. I was wrong. As you will read below I do not really need continued support I just need to know how to set the site up the way it appears in the live preview that is it. From there I can do everything else myself. I plan to buy many of your timeline themes in time. Esp TimeTravel. I digress:
I spent two weeks looking for the perfect theme for the job I got to complete. This is me begging, I do not need any future support that you do not offer. help me please by answering some questions so that I can set up the theme.
I am grateful for the last comment, you made “Hi azztekk, can you please let me know what is your question? I’ll gladly answer you.” For this I am veeeery grateful. I have some questions and if I can get the answers to those questions I’ll know how to use the theme and I will not require future support or support at all. ALL I NEED is to know how you set up my site the same as the live preview. From there I can do & develop everything as I need. My questions are below.
ALL OF MY QUESTIONS ARE REGARDING ONLY THING THAT ARE SHOWN IN THE LIVE PREVIEW
1.) First, I see NO “Theme Options” under Setting or Appearance. This theme comes with a lot of options there must be a theme Options?
2.) Your theme has a ShortCodes menu/page that displays all the shortcodes available. I have installed the theme and see no shortcodes options anywhere. Do I require extra plugins to get those shortcodes? If so which plugin? How do I find these shortcodes and how do I use them?
3.) After Shortcodes there is another menu/page called Content listing all of the available thins that can be embedded. I see Spotify Embeds, Grooveshark, Soundcloud, MixCloud, Amazon, Itunes, and a whole lot more but I see no options to embed those in any post or page.
4.) Scroll Effects – After the Shortcodes and Content Page there is a Scroll Effects Page showing off the 4 different types of scrolling effects possible. I do not see this option in the theme either.
5.) Then the last page on the live preview is the home page previews. The It shows the 3 different versions of the site you can use Dark, White, Dark with video. I do not see an option for this anywhere.
6.) Are there any plugins that this theme requires to function the way it appears in the live preview? Typically when a theme requires plugins to function the way the theme looks in the live preview when you install the theme and activate it WordPress will tell you, “Hey, you need these plugins in order for your theme to work properly”.
7.) LAST QUESTION – When I write a post ALL of the content from that post shows up on the home page. The homepage being the page that scrolls. Here is an example of a post on the home page. I took a screenshot image. http://imgur.com/a/7cbO6 I see that on your posts the psot only shows an exceprt from the post. Once you click on it you can read the entire post.
Honestly, If we can get this figured out and these questions answered I will have all the information I need regarding this theme and I can move on to getting my job done.
Please check your e-mail
Not sure how the post got posted twice. Sorry abiut that.
My questions have been posted above. I posted 7 questions. Thanks. I will be begin work once I am able to fix the theme using the information from the questions I have aksed
Is possible to use your template without Wordpress ? Can I buy and use in my ADMIN interface ?
hi brunodanielborges84, I’m not sure if you ask me for permission to do it or if this is possible. I have html version of the timeline with a lot less features and styles but you can check it here: https://themeforest.net/item/timeline-template/3210233
Greetings again it has been 3 weeks roughly from the time I made my purchase of your theme till now. I have found numerous small but annoying bugs throughout the theme but I’ve managed to squash them all and compiled my own bug report while doing it. If you want said bug report to fix them I’ll send it otherwise no worries. I know you do not support this theme.
One of the worst things is if you create, let’s say 100 posts just the way you want, and then you go to theme options and configure just one thing and hit save ALL those posts you made go back to the default configuration in the theme options. The theme options override the post and content settings thus making all your posts worthless and wasting all of your time writing said 100 posts. All other bugs are small. This isn’t a bug though this is just something that was not seen in heinsight and should be fixed as it could be catastrophic.
I like the theme I am happy with it I have modified it quite a bit but I have hit some speed bumps and I understand you do not offer support but were willing to answers questions. That is fine as I have fixed the issues myself in the past the issues in front of me however extend past my knowledge, capability, or I am simply missing something. Firstly, your demo is now not working with WooCommercce.
I bought this for the shop and the shop stops working less than a week later due to what I am going to assume is the recent update. As this is not support but an essential and critical update to the theme when can we expect it to come?
Thanks for your time and again I am pleased with the theme I just hope we can work this out. Have a nice night!
Still now reply to my last message. When will you be updating the theme for the version of WordPress that came out RIGHT after I purchased it. The cart and commerce system no longer works. I don’t know how you see the questions asked bu when you respond PLEASE B SURE to read the question I asked BEFORE this one 3 days ago. That one is more important. It describes everything. Thanks. I anxiously await your reply.
Another day another comment please respond.
Hi azztekk, i’ll check whats causing the problem with the latest woocommerce version but meanwhile downgrade your woo to the previews version. It’s good practice to have test environment(copy of your site) on witch to test plugins updates before update them on your live site
Thanks for the reply. I am assuming it was due to my direct email. regardless thank you. Apart from that, I am working on a test server and test domain as we speak. I’ve not even put the theme on my production server or my primary project domain name either.So rolling back a previous version should be no problems. Thanks for the idea. I look forward to nd await your reply.
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