347 comments found.
Hi,
is it possible to add theme functionality to custom post types and taxonomies?
Thank You, Agata
Hi Agata,
Thank you for your interest in our product – TinySalt.
Sorry, but the theme features can’t be added to custom post types and taxonomies created by other third-party plugins.
Thank you very much.
Best regards,
The Loft.Ocean Team
On mobile and tablet device, before clicking the top right corner (search/expand icons) still can scroll and swipe down the page, but after clicking the scroll bar disappear and can’t go down the page.
Before: https://prnt.sc/-nyhT2NfZrN6 After: https://prnt.sc/MAPEfrwqHO88
it says the overflow is hidden https://prnt.sc/YIYNppxMOWm2
this is my site, darkcheese.com having the issue. I tried with css, plugins, ads disabled, but nothing work so far.
Woh, I just solved it! It was caused by the grammerly extension installed.
Thank you for your feedback.
Best regards,
The Loft.Ocean Team
Is there a good and easy way to implement the “last updated” date on every blog post? put the last updated date in addition, or can just replace the published date, both worked for me.
I am trying to use it with a regular plugin to create a shortcode for that. any idea?
Hi,
Thank you for contacting us.
Since this comment section is for pre-sale questions only, it can no longer reach our support or development team, please submit a feature request via this page on our website. Then one of our technicians will assist you as soon as possible.
Thank you very much.
Best regards,
The Loft.Ocean Team
I see my updated content when I added my bio info. It shows on the post page but it does NOT post on the right sidebar on the home page.
NVM, I found it. It was buried inside the widget section.
Hi,
Thank you for purchasing our product – TinySalt.
Glad to hear that. If you have any further questions, please open a support ticket at Loft.Ocean Help Center and the support team will assist you. 
Thank you very much.
Best regards,
The Loft.Ocean Team
Hello, is it possible to have by default posts that are text based only and not contain any featured images for all new posts?
Hi,
Thank you for purchasing our product – TinySalt.
Since this comments section is only for pre-sales questions and can no longer reach our support team, please open a support ticket at Loft.Ocean Help Center and the support team will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi, The instagram feed keeps disappearing all the time. The Theme and plugins are up to date, I have reconnected the insta account, I have deleted the cache from the smashballoon plugin, the customiser and the browser yet it is failing to show.
Have followed the instructions in the documentantion… no luck.
Can you guys please repair this functionality? it is becoming frustrating that such a basic thing stops working every few months… I should not have to buy more support just for this (?)
Hi,
Sorry for the inconvenience caused.
Since this comment section is for pre-sale questions only, please submit a bug report via our website. When submitting the report, please also provide your website URL and temporary administrator login credentials, so that our technical specialists can further check it and provide an accurate solution for you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi
I would like to change the appearence of my blog. I once have installed a demo. Since then my blog has grown. But now I would like to change it using another demo. Can I import a new demo? I am asking this question because in the documentation I have found: “Please note: Don’t import multiple demos to the same site, it will create duplicate data.” What can go wrong?
Hi,
Thank you for contacting us.
We don’t recommend importing multiple demo data to the same site. As you mentioned “it will create duplicate data”, you have to manually remove these data.
Since the comment section is for pre-sale question only. If you have any further questions, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
By the way, please note that since your support license has expired (if you did not extend the support when you purchased the theme, the support service is valid for six months), before submitting the support ticket, please consider renewing your support license.
For more information about Item Support renewals, please see Extending and Renewing Item Support.
Thank you very much.
Best regards,
The Loft.Ocean Team
OK thanks for the reply. What if I renew the support? Will You help me removing selected data so I could import another demo?
Hi,
Thank you for your reply.
Sorry, this is not included in the support service.
Best regards,
The Loft.Ocean Team
Hi
Well that is disappointing. In this case You should inform that once a demo had beed installed, it can not be changed or overwritten since it may cause theme malfunction rather than saying that You do not recommend importing multiple demo data to the same site. Is there any other way You can help?
Hi,
Thank you for your reply.
We don’t recommend doing this because it will import duplicate data, which I have explained to you earlier. But users can choose to do so and manually delete unwanted data. There are some users who do this.
If your website is a brand new site and if you have imported demo data multiple times, we can help clean up redundant data, because there is only demo data on the site at this time, which is a situation we are familiar with. But like your situation, your website has been in operation for a long time. If you are re-importing demo data at this point, since we are not familiar with your site’s current data, the best way is to clear up the unnecessary data yourself, since you are the person most familiar with your site’s original content.
There is another way. You can choose to use Elementor to create a new home page. First please update the theme and required plugin to the latest version (v3.3), then install the Elementor plugin. Then you can create a new page, and use the TinySalt Template Library to import a home page content, or import multiple preset blocks to form your new home page. Please refer to the following chapters of the documentation for the detailed instructions:
2. How to create a home page with Elementor without importing any Elementor version demo.
3. How to use TinySalt Template Library.
If you run into any issues or have any questions while trying this method, you can renew your support and let our support team assist you.
Best regards,
The Loft.Ocean Team
Pre Sales
I would like to see an example of your powerful recipe management system in admin as I need to see if it suits me. Is this possible?
Happy New Year
Hi there! Beautiful theme which I definitely consider for the relaunch of my food blog… Question: Do you offer support (hourly rates?) for customizations? I have a recipe page (20+ years old, usa-kulinarisch.de) with 1000+ recipes, tons of “old” features and a recipe plugin from my current theme. I don’t think that setup of Tiny Salt will work flawlessly 
Greetings from Germany, Gabi
Hi,
Thank you for your interest in our product – TinySalt.
All the support tickets will be processed via our Loft.Ocean Help Center. Every request will be replied within 24 hours during working days, and it may take 48 hours or more on weekends ( and during the New Year Holiday ).
Please note that Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page.
Thank you very much.
Best regards,
The.Loft.Ocean Team
Hi, I think there´s a bug in the version 2.1.0, where answers to the comments does not get sent via email to the user. Could you please check? Regards, Pau
Hi,
Thank you for contacting us.
The comment related feature is handled by WordPress Core. As far as I know, WordPress core doesn’t have a feature to notify the comment author when a new reply is submitted. You need to install a third-party plugin for this feature.
By the way, the latest version of TinySalt is 3.0.0 ( released on September 17, 2022 ). Please follow the instructions in this chapter of TinySalt online documentation to update both TinySalt and the theme’s required plugin “TinySalt Extension”.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi, is the theme compatible with Translatepress plugin? Thanks
Hi,
Thank you for your interest in our product – TinySalt.
We haven’t tested TinySalt with the plugin you mentioned. However, TinySalt follows the WordPress Code Standard, and normally there will be no problem to use Translatepress with TinySalt.
If you have any problem after purchasing, please open a support ticket at at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi,
Thank you for your interest in our product – TinySalt.
TinySalt is fully compatible with page builder Elementor, so you can add any element you like anywhere on the page content.
Thank you very much.
Best regards,
The Loft.Ocean Team
It’s been over a year since I have bought TinySalt theme and I have been very satisfied so far. The coding has been done very professionally that IF we do all the optimizations properly, the website flies like a rocket!
Documentation is absolutely clear and I was able to setup the site without any single error. Also has greater room for customization and I would have been even happy if they had a revolution slider for the home page other than a generic post slider.
Dummy content helps you to kickoff the website and the most i loved is the typography pairing with the beautiful Playfair and Nunito Sans which is superb!
My website now loads in 1.3 seconds with all the recipe images and all works smooth like butter. Finally the support team also is incredibly experienced and gives the solution right away. (Even though I required their support just one time).
Cheers, Sherin Mathew
www.calmcuisine.com
Hi Sherin,
Thank you very much for your kind words.
Best regards,
The Loft.Ocean Team
I’m having issues with the widget (sidebar).
Error: Warning: Trying to access array offset on value of type bool in /home4/bodyani7/public_html/wp-content/plugins/tinysalt-extension/includes/widgets/class-widget-profile.php on line 53
Hi,
Thank you for contacting us.
According to the feedback from our support team, one of the team members has replied to the ticket you opened at Loft.Ocean Help Center. You may like to check the reply here. After getting your website’s login credentials, they will further check it and provide a solution for you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Does the “Justified Gallery” word with WordPress 6.0? We tried to use the Justified Gallery, but it does not look like in the documentation.
BTW: It seems, that the Smash Balloon plugin (IG-feed) still doesn’t work.
Hi,
Thank you for contacting us.
According to our test results on the demo site, all the theme built-in blocks (including “Justified Grid Gallery”) work well on WordPress 6.0.
We have made some changes to TinySalt version 2.0.3 ( released on February 12, 2022 ) to make it compatible with the latest version of Smash Balloon Social Photo Feed (Formerly “Smash Balloon Instagram Feed”). Please make sure that you have updated both TinySalt and the theme’s required plugin “TinySalt Extension” to the latest version.
Since this comment section is for pre-sale questions only and can no longer reach the support team. If the problem persists on your website, please contact our support team at Loft.Ocean Help Center for further assistance. Please kindly note that your support has expired and you need a valid support license to reach our support team. Therefore, if you need our further assistance, please consider renewing your support license.
For more information about Item Support renewals, please see Extending and Renewing Item Support.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hello, I buy your theme but I face a problem. So I can’t import demo to my website. Please can you help me to solve the problem?
Hi,
Thank you for your purchasing.
Please follow the instructions shown in this chapter of TinySalt online documentation to import the demo data provided by the theme.
Since this section is for pre-sale questions only, if you need our further help, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Thanks I already did that I sent you an email, but no response very nice theme
Hi,
Thank you for your reply.
Since other channels other than Loft.Ocean Help Center can no longer reach the support team, if you need our further help, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi there,
I think there might be an issue with Instagram plugin again. Would you have a look? Pictures are not displayed properly. https://umamibook.online/
Hi,
Thank you for contacting us.
Based on the feedback from our developers and support team:
Recently, Instagram’s cache expiration time is unstable and may expire within a short period of time, causing the Instagram feed images on the website to not be displayed. To fix this problem, please follow the detailed instructions written in this chapter of TinySalt online documentation.
If the problem persists, please contact our support team at Loft.Ocean Help Center for further assistance. Please kindly note that your support has expired and you need a valid support license to reach our support team. Therefore, if you need our further assistance, please consider renewing your support license.
For more information about Item Support renewals, please see Extending and Renewing Item Support.
Thank you very much.
Best regards,
The Loft.Ocean Team
Many thanks for your reply! I am glad that the fix was already updated on the doc. I followed it, and it`s fixed now!
Glad to hear that and thank you for your feedback.
Best regards,
The Loft.Ocean Team
hello , first the theme is very nice. i want to purchase . bevor I want to know if its possible to activate the theme license on subdomain and if I finish I change the website url from subdomain to main domain .
best regard
Hi,
Thank you for your interest in our product.
According to the policy of Envato, one standard license allows the item to be used in a single end product (a specific website/domain).
However, if you install and use the item on your local host or sub-domain for debugging/learning purpose, then there is no such limitation.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi,
How can I add a “last update” date to every blogpost?
Thanks a lot! Marie
Hi,
Thank you for contacting us.
Since the channels other than the help center can no longer reach the support team. Please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will check it and find a solution for you.
Thank you very much for your understanding.
Best regards,
The Loft.Ocean Team
