Support for TinySalt - Personal Food Blog WordPress Theme

Support for TinySalt - Personal Food Blog WordPress Theme

Cart 1,978 sales
Recently Updated
Well Documented

LoftOcean supports this item

Supported

This author's response time can be up to 2 business days.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

What you should do first before submitting a support ticket

To speed along the support request, please follow the guide below:

  1. Make sure your site is running the latest version of WordPress.
  2. Make sure that the TinySalt theme and the required plugin “TinySalt Extension” have been updated to the latest version. Some known issues may have been fixed in an update.
  3. Update to the latest version of other plugins on your website.
  4. Check our Online Documentation first.
  5. Disable any other plugins and then check if it fix the issue.
  6. If you still cannot find a solution, please open a support ticket at Loft.Ocean Help Center.

Submitting a support request

Please include the following information in as much detail as possible:

  • Your website URL
  • Which version of the theme you are using
  • Detailed description of the issue or the question
  • Screenshots of the problem
  • Any notices or error messages
  • Any other information that you find useful
  • And please write in English.

How long does it take for LoftOcean support to reply to your support request?

  • We provide support for our customers Monday to Friday: 10 AM to 6 PM (UTC+10).
  • Support requests will be processed in the order received. Usually we reply to all requests within 24 hours.
  • However, sometimes we may receive a large number of requests, or some questions are complicated and require in-depth research to answer. In the above two cases, it may take more than 24 hours for us to respond.
  • If it is a weekend, our response time may take 48 hours or more: if you submit a support request on Friday night in our time zone, we won’t be able to see it and start working on it until the next Monday’s business hours.

We will carefully handle every user’s support request. When you encounter a problem, please send us the detailed information of the problem. If we do not respond to you immediately, please don’t worry, maybe it is just during our non-working hours (night or weekend), or it is because there are other users’ requests in the request queue ahead of your requests.

The requests in the queue will be processed one by one. Therefore, when you submit a support request, please be sure to provide as much information as possible so that when we start to process your request, we can have enough information and provide accurate answers instead of asking for other necessary information (this will cause it to take longer to solve the problem for you).

Thank you very much. :grin:

How to receive the update notification?

There are 2 methods to get the update notification:

Method 1 – Visit ThemeForest Downloads page ( https://themeforest.net/downloads ) > make sure you have logged in with the account you used when purchasing the theme > find the theme on the “Downloads” page > Tick the “Get notified by email if this item is updated” option.

Method 2 – Install and activate the “Envato Market” plugin on your website > Add your “Envato API Personal Token” > then you will get update notifications directly on your website dashboard. Please check this chapter of the theme documentation for the detailed instructions.

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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