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Hi I bought your theme a while back and recently just bought the updated support. I posted a ticket yesterday and wanted to know if you guys could help please.
Thank you for purchasing.
Could you please provide ticket ID so I can check it quickly please.
Are my messages showing up?
The ticket number is #1203043
Our support staff replied your tickets there. Could you please check his response.
Just did, please let me know the next step
Sent over the FTP info
Sent you the login info
Please continue on the ticket. Our support staff will reply your ticket soon. Thank you for your patience.
Page Content Background Color – change to light doesn’t work. It keeps it dark no matter what.
I already tried to switch the names of – fff_70.png and 000_70.png
I thought I could trick out your system, haha but it didn’t work.
Can you help?
Could you please provide URL of page you mentioned please. I will check it for you.
I left you a ticket on the support form. Please let me know what we can do?
Our support staff will reply your ticket soon. Thank you for your patience.
I’m trying to figure out how to change the product image gallery settings on my shop, which is via WooCommerce. I contacted them for this first, they said to contact the theme developer.
When uploading multiple images for a single product, the default display is 3 images in each row, when there’s a lot of blank space left on 75% of the screen (see attached). It also creates a much lengthier page which I’m trying to minimize. How can I change the settings so that I’m able to have more than 3 images per row (at least 5-6, possibly more)?
The portfolio’s galleries are also 3 pics per row, but this I’d like to keep.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Thank you for your reply. I tried to submit a ticket prior to writing here, but unfortunately was unable to. The verifying purchase with Envato process seems to be stuck in a loop after authorizing connection.
We are sorry to hear about your problem, but your license is end of support, please kindly extend our support license or if you have any issue/question about support. Please contact Themeforest support here https://help.market.envato.com/hc/en-us for more informations
I’m trying to update my theme to the 2.6 version via Envato Market plugin and it won’t allow me to update. When I click “View version 2.6 details” it says “The requested URL /titan_wp was not found on this server.” Any ideas on what i can do to update? Thanks!
Could you please try to download the latest version of theme via Themeforest account > Downloads then use this plugin https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/
To update the theme please.
Can someone provide some help on how to move the custom logo all the way to the left side of the page?
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Hi, I tried in any possible way to upload the Logo on Titan theme, but something is definitely not working. Any suggestion???
When you finish upload your logo image. Please make sure you click “File URL” and “Insert to Post” buttons.
Good morning I have problems to update to php 7 … in a month my web will stop being published. how can you help me? Thank you
Could you please provide make sure you update to the latest version of theme?
I have a Titan Version: 1.9
I dont know where I can update the new version … Could you help me?
If I do not update to PHP 7 in a month, my website wouldn’t be visible.
Thanks for your help. Regards
Please update to the latest version v2.6
You can download it from Your Account > Downloads.
Hi, I managed to load the logo although it shows very small. How can I fix it to look more appropriately sized??? Thank you.
Could you please provide URL of your site please.
On your logo image file here https://valebona-photography.com/wp-content/uploads/2017/11/Logo-2-ajustado-1.png
There is hug space at the top and bottom of your main logo text. Please try to remove that space.
Worked fine, thank you very much.
Also the galleries in the portfolio tab, how could I get the wall_thumbnails from 228×147 pixel to show at 340×280 pixel and to be displayed from edge to edge of the screen rather than in the center leaving space on both sides. I would like to have the photos spanning from the left edge to the right edge of the screen, and depending on the size of the screen, having more or fewer photos to fit in it.
Sorry it doesn’t that because normally main web content wrapper will have fixed width and it’s not expanded to screen width.
I’m currently trying to upload a logo image to take the place of the Titan logo on the template. I have tried 8 different times.
Go to the upload tab
choose my logo image
Brings up page with alignment and all this other stuff
Hit save all changes
Then it just keeps adding to my media library. It never says successfully uploaded.
Am I doing something wrong?
Hey, Inkedfritos686 I had the same problem, this was the solution they provided:
When you finish uploading your logo image, please make sure you click
“File URL” and “Insert to Post” buttons.
Does the site support animated giffs, I upload many. Also can I have a client area password protected with galleries just for them. Thank you!
1. Yes you can also add animated gif.
2. Yes you can create a password protected per gallery.
I would like to add a photo to my existing gallery. I have 7 photos in an existing gallery and want to add a new photo … as the 8th photo. But the when I upload a new photos, all the old photos are removed from the gallery.
Here are my steps:
1. Open Gallery
2. Scroll down to Gallery Images
3. Click on “Upload or Attach Images”
4. Click on “Add to Gallery”
5. Select photos from Media Library
6. Click “Add to Gallery”
7. Click “Update Gallery”
8. All of the old 7 photos are removed and I can only see the 1 new photos in the gallery.
I am running PPTitan 2.6 and Wordpress 4.9.2
Hello and thanks for this excellent theme. Is there a way to remove supersized gallery slideshow and replace it with another fullscreen slider? With supersized I’ve customized it as much as I could but I’m getting a gap at the bottom when in portrait mode on some devices. I adjusted padding so that the top of the image is flush with the top of the viewport but there is still a gap at the bottom. Also supersized gallery project is ended so I’d like a slider that’s more future proof.
Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support. If you’re interested in hiring a developer for building out this custom feature for you, we highly recommend to check out: WP Kraken
Thanks for your reply. Is there a way I can fix the supersized gallery so that slides are truly fullscreen and stay glued to the top and bottom of the viewport. Most fullscreen siders I’ve previewed do not have the issue of becoming detached from the bottom of the screen when in portrait view. Is this a bug or expected behavior? I was testing my site at the Apple store on an Ipad in portrait view and this is when I noticed the issue. The header bar and footer bar are translucent and I could clearly see a black gap at the bottom where the image was pulled up. As it is I have the very top edge of each slide anchored to the top of the viewport. It’s the bottom edge that does not seem to stick and ends up leaving a gap when it should stay attached to the bottom correct?
As you can see from the image the Slideshow is fullscreen when in Landscape mode but the bottom pulls up when in portrait mode to a greater or lesser degree depending on the device. The bottom of the image should never break free from the bottom of the viewport if the responsive code is written correctly. http://www.gabrieldiggs.com/landscape.jpg http://www.gabrieldiggs.com/portrait.jpg
Could you please provide URL of gallery you mentioned please.
i added a YouTube Video in full screen on Home page. But i need that only this Video is displayed. Not after its end to show next Videos on the line. Is there any way to do that? Just 1 Video to loop
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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