88 comments found.
No one replied to my ticket. You have a problem with your customer support. It’s been a week now!
Hello, this is not kind of issue, you can’t edit Shop, Product Details, and Blog pages because they are inner pages, not Elementor.
Hi I have submitted a ticket though your support system over a week ago. I haven’t heard anything back yet. I can’t get the demo content to install On my WP Engine Staging account. I keep getting this message: Demo Content Install works only in Staging.
Hello, please check the ticket, it has fixed plugin.
Hello, I recently left a review saying my issue. Here is the TICKET #3443258 that you requested.
Hello, I did not catch the issue but it looks like some resources on your website does not load sometimes, also the issue can come from popup that website uses, that is not part of theme support but for the solution try to hide overflow for the website, so the popup will not fly somewhere on mobile screens. Add this trick to Appearance->Customize->CSS:
body { overflow-x: hidden; }
also try disable CDN, optimization or cache plugins to reveal the issue with broken loading.
Do you have plans to add a tokenomics and roadmap? its a crypto theme and these are real inportant for our website. This is only thing i miss on this theme.
Hello, can you please send more information, maybe some examples, so we’ll add them? Thanks
do you have email where i can send a great example to? (other theme)
Sure, use contact@duckthemes.com
How to change bg colour of the page .iam unable to change it also when I set a bg image in elementor it’s not showing too
Hello, please use Elementor for both and check Elementor Knowledge Base https://elementor.com/help/
hey, I am unable to import the demo content. it says unzipping and then throw unexpected 403 error. Why? Can you assist ASAP
please reply… its urgent
Hello, please check technical requirements – especially increase PHP Memory to 512MB and try to change PHP version to 7.4, then try to install again.
hi, is there a one pager option?
Hello, you can setup the top menu as the one page by using anchor links.
Hi, how can I disable the blog comments box? I see no option in Wordpress dashboard settings like you stated before. I want to completely delete this area from the blog post page.
Hello, please check WordPress settings.
I’ve never received an answer to my ticket opened in abril ! I find my own answer. However, I have a problem with the display of the logo on computer device. It doesn’t appear whereas it appears on mobile device.. Could you help me?
Hello, can you please send your ticket number? Thanks
Hi. Here the number: #3350675
Answered.
Edit with Elementor, Server error when save
using latest wordpress and php version
proxy_fcgi:error [client 192.228.232.174:48714] AH01071: Got error ‘PHP message: PHP Notice: Unknown: file created i n the system’s temporary directory in Unknown on line 0’, referer:
Hello, this issue comes from Elementor plugin, we support only the theme issues. Please check Elementor support. Thanks
Hi, can you please assist for my ticket #3385646 that I submitted about 2 days ago? Thank you.
Let me check
Hi, I replied to you 2 days ago.
Hello, we may add that feature in next updates.
works with WPML or other languages plugin?
Hello, yes it works with WPML, LocoTranslate, Translatepress, etc. If needed .pot file then check “languages” folder in the theme.
Hello I contacted support about my theme almost 1 week ago. About how long until I receive a response?
Hello, please check available options in Appearance -> Customize
I replied to the support ticket
Support sucks. I will never ever buy any theme from you and don’t recommend anybody. The theme has a bunch of problems, you will wait for the answer forever. I don’t need refund after I spent a month using your theme, I need you to answer the tickets during 24 hrs or fix it in such way, where nobody will ask you a question.
Hello, sometimes we need more time to fix rare problems, but we always fix them.
Why the header doesn’t stick on mobile when you scroll, and why the menu doesn’t close again on mobile after I click the link? This all must be fixed before you start the sale, not making me wait for your answer for several days. I already fixed it, because I just can’t wait days for your support.
Hello, we suggest you get the refund, we approve it. Please follow the link: https://themeforest.net/refund_requests/new
hello, custom colors is not seen in child-theme, this code is missing
function my_theme_enqueue_styles() { ’/style.css’ ); wp_enqueue_style( ‘child-style’, get_stylesheet_directory_uri() . ’/style.css’, array( $parent_style ), wp_get_theme()->get(‘Version’) ); } add_action( ‘wp_enqueue_scripts’, ‘my_theme_enqueue_styles’ );
$parent_style = 'parent-style';
wp_enqueue_style( $parent_style, get_template_directory_uri() .not all styles loading when child-theme is active
Hello, we’ll check this issue soon.
I can’t open a new ticket – .WHOOPS, SOMETHING WENT WRONG …
There is already an open ticket with the provided purchase code!
Hello, yes, it can only has an one opened ticket at the same time. I closed the previous now, so you are able to open a new one.
Hello, I have problems with the theme, how long it takes for you to answer the tickets? I submitted it 1 day ago and I need to work on this project. May you please answer.
Hello, please follow this tip: https://peerduck.ticksy.com/article/18591/
thank you, there are 2 more issues. It would be nice that your theme would be ready to use right after upload, now I just spent a day just waiting for your reply.
Please make sure you have followed the installation guide for the theme and checked articles in the Help Center before submitting a ticket. Thank you!
The answer usually takes a few business days.
Thank you, the issue was solved!
I think it would be better if you would make a Theme Customiser under a separate section, where users can easily switch the background color for footer and menu. If I use light page, why by default theme has dark footer? or there is a switcher for this?
Hello, there are some limitations of WordPress and the current developing standards, so we can’t make some things even if it looks simpler (I agree with you anyway). This is because of some older themes have a separate plugin for manage the theme, but the modern logic is that you should be insure that if you change the theme the website will not broke.
You have fantastic themes, very beautiful and modern, but the theme should be technically and logically done so well and clearly that I wouldn’t have any questions, or answer the ticket no longer than 24hrs.
For example, this theme has dark and light pages, so the header and the footer for different pages are different, sure, I can fix a dark header and footer for a light page in CSS, but I expect that if you offer this dual design, you have a switcher or header&footer templates for dark/light. (like American authors do). A few business days..nobody can’t wait it for so long today. I am sure you can even double your profit by just adjusting this moment.
I found where to change it – in the templates of the page.
Thank you for the feedback!
Hello, I could not add the theme to my worpdress site. I got the following error:
” The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed. “
All good, followed your FAQ 
Hello, I love customers who follow my guides. You are the best!
I am using ICO Landing – I want to do multi languages. Are you able to guilde on how to do it?
Hello, yes, please check plugins for this like Loco Translate or WPML.
Hi, I have opened a ticket on this (ticket #3328408). I am unable to upload the demo content. I am getting the message “Demo Content Install works only in Staging.”
I have tried the demo content install in production and in my staging environments and still receive the same message.
Hello, answered, please check.
