Been 7 days since I contacted support and no one has answered. Can't proceed with the theme as some pages couldn't be edited. As I said, tried to contact customer support with no response for more than a week now.
Although the designs are nice, however, the support is very bad and I do not recommend anyone buying from this author. You'll end up stuck like me. Check other templates, there are a lot of great looking ones with excellent support!
Author response
Hello, that is not kind of issue, you can’t edit Shop, Product Details, and Blog pages because they are inner pages, not Elementor.
In case you wish to request a refund, we always approve it because we value our reputation. To get the refund, please copy the link and paste it into the address field, then, on the page, choose the theme for the refund.
Link: https://themeforest.net/refund_requests/new
It would be great if you could modify the review once the situation becomes clearer.
Thanks
I had opened a support case within my license timeframe, however I was never helped.
My product columns don't display correctly on mobile devices.
This is a big problem for my business.
Author response
Hello!
Thank you for your feedback, it helps us improve our product and service!
It looks like the problem comes from WooCommerce plugin, not from the theme, we will check it out.
Sometimes, we encounter an unexpected number and complexity of current tickets and tasks, so the response time can be significantly increased. If the request is under license, we always respond to it. Please provide us with the ticket number in the theme discussion so we can manage it more quickly.
In case you wish to request a refund, we always approve it because we value our reputation. To get the refund, please copy the link and paste it into the address field, then, on the page, choose the theme for the refund.
Link: https://themeforest.net/refund_requests/new
It would be great if you could modify the review once the situation becomes clearer.
I hope this all helps!
Alex
Beautiful, but be aware of the bug - the page template switches all the time by itself to the Default, be ready to change it all the time and 100 times. And the author is trying to prove that it's normal. when it's not.
Author response
Hello Dear Customer, it looks like a unique problem with the site, that comes not from the theme, but from hosting or database environment. We have more than 3000 clients now and we didn’t meet the problem before. If you don’t satisfied with the theme you can always get a full refund. We always approve it! Have a good day!
Great and clean
Author response
Thank you for the feedback and review! Have a good day!
Very nice theme with a lot of custom images you may also need.
Thanks also Alex for support.
Author response
Thank you! Really appreciate it!
The theme is very fast and smooth. The build quality is nicely done. There are a few little bugs but overall it is a nice theme to work with.
Author response
Thank you! :)
The theme is well done and looks nice. It is very easy to navigate once you are used it and with Elementor it is robust. It does have a few glitches that need fixed, but this is normal especially with newer themes.
Author response
Have a good day!
