Reviews for Tomas and Daisy - Personal Blog Theme

Reviews for Tomas and Daisy - Personal Blog Theme

Cart 637 sales
Well Documented

35 Reviews

for Flexibility

I could probably go on for ages about how much I like this design, it's beautiful, clean, and easy to use, even for a developer newbie like myself. Support is always on the ball, all of my issues have been dealt with accordingly, everything solved in proper time.

for Design Quality

Gorgeous theme and super fast customer support. Thanks so much :)

for Customer Support

The ONLY way to get customer support from this developer is to submit a ticket, wait and wait, and then come in here to air your grievances when they do not respond!
They do not care about providing customer service. They only care about ratings and reviews.

And God forbid! Don't give them admin login to your site!!!! They responded to my request for customer support buy asking for admin access. I gave it to them. They went in and made the issue worse.... and then they disappeared.
I have dealt with DOZENS of developers on this site. Never once have i felt the need to post/review anything other than positively about them.
This developer is the worst customer service provider on here. If you do not know how to code an entire site and do all repairs and bug fixes on your own... buy from a different developer.

Author response

Hi there,

We apologize for any inconvenience but you could check with your hosting provider logs and see if we were logged in and caused any issue on your site.
When our support team asks for credentials it is to check settings in backend, not to make any changes on your site.

We really find it unfair to rate our theme with two stars and leave such a bad review.

Having pleased users is our highest priority and our support team is dedicate to each customer. Our trained support agents are on your service to setup your site within our theme or with any customization using our theme options.

We really hope you'll change this bad impression you've got and remove this unrealistic review about our theme. Thank you in advance.

Elated

for Customizability

I totally recommend getting this theme! It is a great theme with a billion customization possibilities. There is almost nothing that can't be done with the administration panel, I love it!

Also, the support team is really helpful and reactive.

Great job guys!

for Customer Support

I love the style of this blog and they respond to any issues and questions very quickly.

for Customizability

I would not recommend getting this theme if you are buying this for Visual Composer!

I was disappointed to see that a lot of the features I assumed would be there for Visual Composer are removed from the theme. Rather essential things like Post and Media Grid with their Grid Builder are missing which makes customizing the blog layout extremely difficult if not impossible.

Support is slow as well - I submitted my support ticket and someone replied saying the issue has been forwarded to the developers but it's been over a month and I still haven't heard back from anyone.

Author response

Hello,

We checked status of your ticket and our agent answered again.
Please, check response on ticksy.
Some time is needed so we could make all tests and check functionality that has been reported as bug. We are always willing to fix any listed issue, and we are implementing solution in our future theme updates. Also, in the meanwhile our developers are providing workaround.
We do hope your impression would be improved. Looking forward to hearing from you on ticksy.

Elated

for Other

Very nice theme, but unfortunately very complicated in the handling. In the options are some important things not there (logo size, font size etc.), so you should do this with custom css. Furthermore, if I change something in the options - like the family-font - it's not to see on the website. And yes, I know the Save-Button. For this price is the performance bad.

Author response

Hello,

We are really sorry to read about such of your experience.

Since Tomas & Daisy is blog theme, all necessary options are implemented there in our Elated options. Also, we implemented some specific options to cover what our theme provides.
Anyhow, for all customization and doubt with setting up your site within our theme, our support team is on your service on forum at https://elated.ticksy.com/
Please, submit a ticket there and our trained support agents will take a closer look and try to help you there.
Looking forward to hearing from you.

Elated

for Customer Support

The 5 star rating is only for support. They are great and have helped me sort out a lot of issues. The downside is this theme is not newbie friendly. :(

for Customer Support

Its not that easy to use like it looks on the first moment. Many thinks just work if you can handle HTML to build a page like the theme you see and you bought. If you can not go with HTML, you have to ask the support wich takes days to answer your questions. And that fact that I bought 365 Days support do not chance anything. If you have to wait mor than 24 hours for one question while you want to chance your WP Page is not helpfully. So, if you are good with HTML go for it. If not, just buy it when you have time to make everything step by step and have to wait from question to question. If you don't have time don't buy it.

Author response

Hello,

We have just located your ticket on our support forum, and it has been processed. We always look to reply to all the tickets under 24 hours, it can get longer during weekends only, we apologize for that.

Our support team explained to you how to create gallery shortcode for your footer, it does not require any HTML, it just copying the shortcode for this element from Visual Composer into default Text widget, no coding for it.

We hope you will get back to our support agents on your ticket, for any further questions and help, and that we will be able to improve this impression you've got in the future, so you will eventually change this one star into something higher, which our theme deserves for sure. Thank you and waiting for your reply on ticksy.

Elated

for Customer Support

Excellent theme for my needs. Many thanks for the 24/7 support guys.

for Customizability

The theme is sold as a theme with "visual composer included", in fact lot of core features are disabled.

Customer support told me that i have get along with it, which i think is not acceptable.

Author response

Hello,
Please note that we have included plenty of our own, and very powerful elements into Visual Composer plugin, that's why the frontend interface is not fully supported with all dynamic shortcodes. However, we don't find it really fair to rate a theme with one star only because of that, there are plenty more reasons a theme rating should be about. Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization. Please kindly reconsider your rating, so hopefully you do realize that our theme has great possibilities for the blog theme. Thanks in advance Elated

by KB - Lithuania 6 years ago

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