Sadly, I had to manage on my own since there is no response from UFO THems on ANYTHING I have asked them. I do not reccommend this Template, it was my first and I feel like quitting Wordpress.
If you need help please file a ticket here: http://support.ufothemes.com. If you already filed a ticket please check it’s status.
this link does not work anymore!
Hi, we do not provide support here. You can access our support at: http://ufothemes.com/my-account/ Please register here first: http://ufothemes.com/register-for-support-fd/
Seriously guys why do you have created a support panel if it’s to be inactive during several days when buyers of your theme submit tickets…?! You are trying to pretend that you are serious people but this is quite the opposite behind, it’s a shame!. I’ll never buy from you again!
If you tried accessing our support forum it was deactivated. We are using ticket based support system. Please file a ticket and we’ll take care of it.
You can register for support here: http://ufothemes.com/register-for-support-fd/ Access support here: http://support.ufothemes.com
Is there solid support for this theme or no? Thanks
Yes, there is. You can register for support here: http://ufothemes.com/register-for-support-fd/ Access support here: http://support.ufothemes.com
They upgraded the Theme and did answer my ticket, both things a few days ago after a long wait. Still not confident about upgrading, in case it makes the online store crash.
I’ll make a try and let you guys know.
If you have any problems just let us know.
My slider on homepage doesn’t work with Firefox and IE.
Please respond to the ticket #155 imageflip not working on your support ticketing system.
Is there any sample data you can provide?
my ticket is now in process for over 20 days. what is going on? please work on the tickets in your support system!!!!!
Is there any way to change the font colour for a particular menu link on the main menu? not the header menu at the very top.
Novoy on ufoThemes. Still waiting for my ticket to get any response since June 6
I can not record your page.
This error : Could not retrieve data.
Please send me a demo content xml
There is no solid support for this theme.
Ask 3 times different ways, still no unswer.
Maybe someone knows how to use megamenu in this theme?
Register, written questions, no one did not answer. Support does not work.
After update it became another theme O_O
Hi, what do you mean ? Which theme did it become ?
Exactly the same name but from wordpress repository TopShop – By Kaira.
What about: how to use megamenu in this theme?
You guys either know what the problem is or you decided to ignore our requests completely. So to make it perfectly clear for you let explain the problem for you in simple words:
1. I bought this template recently and installed it a few weeks ago. It CLEARLY say TopShop by UFO Themes.
2. There is an upgrade button in the dashboard and when you push the button, another template NAMED TopShop downloads and replaces the previous one. This time it say TopShop by Kaira.
3. Now when you try to use features like LayerSlider (or a few other things which comes with the TopShop by default) you get a permission error. In simple words now you have to buy a license for other features separately.
Well in my opinion this is a very nasty, NASTY!!! marketing strategy. If you are not the owner of this template anymore, you need to be honest with your clients and let them know about it.
As you might know, selling a product under one name and upgrade it under another name is against online Fair Trade Act policy and might cause you serious problems.
Awaiting your response.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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