42 Reviews
Old and don´t buy not available with modern php, errors and errors
Author response
Hi there,
The theme is compatible with PHP 8 and with the latest version so if you have any issues best practice would be to submit a ticket to our Help Center where one of our support agents can investigate and check this directly on your end. As we do not have any information about the issues you are facing from here.
We do hope that you will turn to our support team and that after this is resolved you will reconsider your rating.
Best,
Mikado
by J2O 1 year ago
Great looking theme. I wish it used Elementor instead of WPBakery though. Customisations are fairly easy but I had to remove 2 stars because of performance; it's pretty bad. The theme has 1527.3 KB of JS and CSS, it's simply too much. No inbuilt way to disable features you don't need so all the JS is loaded every time and this negatively affects the site load speed.
Author response
Hi there,
We are sorry to hear about this bad impression you've got. The theme is working correctly on our local installation and all of our themes do get strictly tested before they can even be released.
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that's common among robust and complex themes such as ours.
Recommended PHP Versions And Resources And How To Set Them.
We do have a few articles that explain what you can do to achieve better performance. Please take a look at the following article.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help.
We do hope that this will be resolved and that you will reconsider your rating.
Best,
MIkado
Great Support. Quick and efficient. Thank you
I really loved this theme, great design.
Also, amazing customer support.
Thank you!
Theme has lot of bugs. No updated version. Theme doesn't work well with woo-commerce.
On checkout and after checkout it takes a hell lot of load time. Theme is not compatible with latest woo-commerce version. Theme is not secure as well.
Author response
Hi there,
Sorry to hear this, however you should know that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme's changelog once the update is out.
At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out.
We appreciate your patience and understanding.
If you do have an issue with the speed of your website you can also check our article about it here
If you at any point still encounter issues we would appreciate it if you could submit a request at our help center and our support team will be happy to help. At the moment we could not locate any request created by your Envato username and would really like to help with any theme related issue.
We also do hope that you will reconsider your rating after you were provided with help.
Best,
Mikado
The theme can have a 5 stars, but unfortunately the support do not answer, the woocommerce plugin is not compatible with the current version, so the picture get crazy.
Avoid it if you need woocommerce
Author response
Hello there,
Glad to hear you like our theme.
But we are truly sorry to hear this and we do as well apologies for our somehow belated reply. Please expect longer than usual wait times due to safety measures related to COVID-19.
Our support team is really giving their best to handle all our customers request.
We appreciate your patience and understanding as well as we can see that your requests have been answered and would appreciate it if you would reconsider your rating into five stars.
Thanks in advance.
Best,
Mikado
very nice theme rich f funcionalitis very well written and a grat support
Somme problems solved but not all. can you reopen ticketing platform. i have a small problem with the theme.
Author response
Hi there,
Thank you for reaching us!
We have switched to a different platform, you can submit a ticket here and one of our agents will be happy to assist you with any issue you might be having with our theme.
We are hoping that when your problems get resolved, you will be fully satisfied with our theme and service.
Regards,
Mikado
Wicked theme, had it setup in not much time and working perfectly. Got a slight problem with the forms, but their support is great so I'm sure we'll have it sorted in no time.
When I first went to install this, I ran into so many issues. However, through dealing with the support (who take forever to respond) I was able to work though the issues and build a beautiful website. The website is definitely well put together, though I am still unable to have it work with WP5.0. That said, I give it 4 stars because the documentation is not at the level of detail it needs to be for such a detailed oriented theme. Please update it!
Not working with multiple digital downloads functionality within woocommerce. Now I have to pay another $50 to get support to fix the issues that has been confirmed that it is a theme based issue. It works when one is purchased, but if two are purchased it breaks and the customer does not get the download links.
Author response
Hello there,
You are always available to contact us via email support@mikado-themes.com, and we will help you if there is any issue with our theme.
Paid support is something that Envato market implemented and we as theme authors need to work according to these rules.
It is not our decision, but our main goal is to have satisfied users, so we are always there for any doubt if you reach us via email.
We really hope this would be improved and we will help you with any doubt you have.
Looking forward to hearing from you.
We hope, once this would be sorted out, you'll change this bad impression and you'll consider this bad rating, too.
Mikado
Very efficient
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