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This author's response time can be up to 1 business day.
I have create a support ticket and you guys are yet to respond.
i am sorry. we were away for eid vacations. now backed.
please tell me your ticket id we will fix your issue.
I understand. ID is 2418221
you would get reply with solution within 5-6 hours.
Good day, please you guys have not respond to my ticket for almost a day now. Please what is going on?
support response time is 24 hours.
you will get response soon.
Hi, please check my ticket: PRIVATE TICKET #1928143
Yes i am checking your ticket personaly.
I’ve placed a support ticket but I did not receive any response. Please check my message.
please tell me your ticket id number
i will check it personaly
PRIVATE TICKET #1927632
i had replied you at our forum with the solution.
please check it there.
For the same thread I’ve post a reply but the support does not read and response my message. Please advice.
hi there , is your theme compatible with wordpress 5.0?
thank you a lot!!!
yes it is compatible
Hi, I am in terested in buying this theme and I have one question. Will the theme look like your demo after installation on my server?
yes after importing the one click demo data.
it would be the same as looking in the demo.
Hi, just purchased the theme but I couldn’t find the demo data. Could please assist with the installation?
yes please read the documentation which is inside the download package.
if you still need any assistance please generate a ticket at our support system https://yogsthemes.ticksy.com/
here our technical guy will assist you promptly.
I question. When i add pictures to gallery. and preview at the bottom there is automatically page 1 and 2 numbers in circles. if i click on that it displays 404. how do i change that or remove the numbers below? Please
i never asked for support but now i must pay for this. this is really terrible
okay send your credentials we will guide you to remove the code.
please sent me an email were i can reply to please. Thank you so much
please let me know what you need from me. thank you so much
we need your ftp credentials.
please provide these at my email address which i provided you.
i will fix your issue.
also i had replied you via email please check your inbox.
hi, I have a problem whit the cache, I don’t see my changes and I can not see the slide animations either
i am sorry for late answer.
there were eid holidays that s why i not respond you.
please generate a ticket at our support system.
our technical agent will respond you quickly.
Really brother? I’m not even able to reset my password in ticksy. I’m not able to remove header image from the pages and breadcrumbs. When I do that my theme css breaks and text look odd. Help me out at the earliest.
I need urgent help. If it is not happening in few hours it won’t be of any use.
please send your credentials details via themeforest profile message.
we will solve your issue.
Hello. I have been struggling finding my way around replacing the images on ‘our speakers’ section. How can i go about that? Also ‘event schedule’ – there seem to be no way to make Day 1 etc have its own activities alighted.
please could you share the screenshots at our support system.
please goto item support and generate the ticket there.
our technical agent will provide you the solution.
Hello, so far I am happy with your product. A question here: in my website http://tiltnight.com , how can i customize comment posting area? I only want to ask for people’s name, not email or website. also, if I activate “must log in to comment”, the log in page is a wordpress log in page, not your theme style. That does not look coherent at all. please advise how to fix it. I know a little bit of css and html, not much php. so if i need change the code, please give clear instruction. if you need to access the website code in my wordpress, also let me know. thanks.
yes we will properly guide you and send you the code if needed.
please generate the ticket at our support system.
we will respond you quickly there and will solve your issue.
I’m sorry for what I’m going to say but this theme is tinkered, very few features, we must touch the code, frankly I threw it in the trash.
it happened to me on the 2nd consecutive theme.
I do not recommend at all.
I’m wondering how you put on sale building sites! that you sell with money
in your first comment you asked about the color scheme which we added in our update. still you are unhappy.
if you are facing some issue please generate a ticket at our support system we will properly guide you about the issue.
do i need activate kc pro? i do see the license in my package.
you dont need to activate the kc pro.
you could add,edit,remove shortcodes without activating the kc pro.
I find your template not bad but after the purchase I do not even find or change the colors or how registered my key to purchase!
I do not know if I could go far in the customization of the visuals or not?
there is nothing for that in the documentation
can you confirm?
we are working on the color scheme of the theme.
hopefully within 2-3 days we will give update with color scheme.
also i am creating its category at our support system so that in case of any help you could generate a ticket we will solve your issues at urgent basis.
we have made the theme in the king composer so you could easily customize its sections.
merci pour la réponse, mais j’ai un projet urgent que je dois remettre demain soir au plus tard,
peut me donner les fichiers css à modifier pour que je puisse livrer un temps
I would like to know how I can be reimbursed because I bought another theme because I have an urgent need
the color scheme update is ready.
please generate a ticket at support and also tell us your email address there.
we will send you the updated copy with color schme.
also we have submitted the color scheme update at themeforest hopefully with in 2 days it will be available at themeforest.
Great sales and promotion of your product! Good luck and have a good day!
Congratulations! Nice Work, Good Luck With Sale
Congratulations! Nice Work, GLWS
Congratulations! Good luck with sale
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