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Hi on this page, http://culchethhigh.tv/parental/ I would like to set the boxes equal heights so have you used the custom css equal-height-colum as mentioned in your YouTube clip, but it doesnt seem to be working.

Just wondered if you had advise?


There are some javascript errors on this page caused by a plugin, causing all javascript to break – http://cl.ly/image/1b2o3R2z3j0h – so the equal heights won’t work.

Hi, sorry for asking again, but I didn’t get answered and I can’t fix it. When I am going to theme option , I see this: Settings have changed, you should save them! error(s) were found! warning(s) were found!

What can be the problem?

And I can use anything or change anything. I really appreciate your help! Thanks! Im using bluehost, I delete all the plugins I had activated before and didn’t work either…

Please can you help me! Thanks.

Hi there,

No worries, sorry for the delay! I have seen many issues with Bluehost not setting permissions correctly for your theme files/folders.

Does your Theme Panel have the correct styling? – https://2.s3.envato.com/files/90458950/screenshots/03_general.png

If not, that’s most likely the cause. Make sure all your theme files/folders are accessible by WordPress and they have the correct file permissions.

Here is an example of the errors in the console I see people having on Bluehost – http://cl.ly/image/1y1N1l1h3w0Y

If this isn’t the issue, send me a private message with temp admin access and the URL and I’ll have a look.

Hi Thanks! I wasn’t sure where to find what the permissions should be – so I changed everything in the Total theme folder, as well as the redux folder, to 755, and the config panel is working again. Is it ok that everything in those folders is 755, or should certain files be different?

Yes 755 is the correct permissions for folders ;)

Dear WPExplorer!

I can not remember my password for the admin. I can not access my admin interface. What is the solution? It is very important to answer. Thank you in advance for your help. Thomas

Go to yoursite.com/wp-login.php?action=lostpassword to reset your password.

Dear WPExplorer!

I can not remember my password for the admin. I can not access my admin interface. What is the solution? It is very important to answer. Thank you in advance for your help. Thomas

Go to yoursite.com/wp-login.php?action=lostpassword to reset your password.

For a multisite installation, will each instance be fully customizable and will each one have a custom CSS section? Can I use self-hosted videos for slider backgrounds?

Hi there,

Yes, every subsite on a multisite is treated as it’s own Wordpress installation so theme options are all unique to each subsite.

This theme includes Revolution Slider which does support that – http://themepunch.com/revolution/fullscreen-video

Hi there,

I’d like to know how to change the order of the social sharing on the left side of the content. I managed to add an ‘share via email’ button but want Pinterest to be on top.

Another thing; how can I change the name of the next/prev buttons on portfolio items. Id like to disable the names and always have the same: - previous project - next project

Thanks in advance! Still liking the theme.

Mike http://botr2.justfortesting.nl/

Hi Mike,

  • Currently there isn’t any way to re-order them, but I will add in a filter for version 1.52 so you can move them around via a child theme, good idea! If you want that now send me a private message for the file to update.
  • This isn’t available yet, but was added in version 1.52 – same as above:


I am having a problem with Firefox displaying images in their full size instead of restricting them to their DIV.

In more detail, I am using a 1/3 + 2/3 layout and in the 1/3 column I have an image grid showing one image only. In Chrome and Safari everything works fine and the image is the width of the encompassing DIV. However, in Firefox it overflows and the images show in their full size.

I have updated the theme to version 1.51 but it doesn’t seem to fix the problem.

The URL is http://www.queens-ranch.ch/wp/proleading-ausbildung/

Thanks in advance!

Sorry for your troubles,

I see you are using the “Image Grid” for these items. I would really recommend you use the “Single Image” module instead. The grid should be used for creating grids. Switching to the single image should fix it up.

This is a bug in Firefox that has to do with the floats. If you want a quick CSS fix add this to your site:

.span_1_of_1.col { float: none; }

I used the css fix as it was much quicker then replacing the image grid in every section – it worked perfectly, thanks so much!!

I have a very new weird problem. :) I just redid my homepage:


There are two blue buttons on the home page that say “Schedule My Free Consultation”, one at the top and one at the bottom.

For reasons I don’t understand, the one near the top of the page isn’t clickable. But it works fine if I drag it to the bottom of the page.

I’m using a button plugin but I also tried the Total Button. And I have the same problem. If the button is in the bottom 2/3 of the page, it works fine. But in the top 1/3 of the page, it’s not clickable.

Any ideas on what would cause that? Thanks!

Hi there Ed,

It’s a small bug with the parallax background. I logged in and fixed it for you. It was happening when a row is set to the advanced parallax but there wasn’t any background defined.

Wow thanks AJ! I would have never figured that out!!!

I purchased your theme this weekend and redeveloped a client site in order to get to know the theme. A lot of thought had been put into this theme -thank you! I was able to search this forum to answer a few questions.

It has been pretty easy for me to tweak your css as compared to other themes. I’ll likely be buying this theme again.:)

That is really great to hear, thank you so much for taking the time to stop by and leave such a kind note, I really appreciate it!

No problem. I’m sure I’ll have a few questions down the road.

Hi, I’m trying to upload the 1.5.1 theme. I downloaded the theme from this site and when I tried uploading it, it says are you sure you want to do this? and then the only option I have is to try again. Is there anyway around this besides manually uploading it over FTP?

I can see it upload and it goes all the way to 99% and then leads me to a new screen where it says are you sure you want to do this?

Nvm. Just used FTP and it works perfect. Thank you for the help, I never knew about the memory limit.

Glad you got it working. The main reason the memory limit error happens is due to the included plugins, so you can also unzip, delete the plugins folder, re-zip and upload. I’ll add that in the FAQ as well!

I generally recommend at least 128M for the memory limit, if you can increase it to this it might prevent issues in the future with other themes/plugins.


How do I import sample pages? I did the full theme demo import but its without pages?

If you want you can send me a private message and I’ll have a look and try and import the sample data. But if it’s the server timing out there is literally nothing I can do about that.

Also I could make a quick video on how to copy/paste the pages from github if you think that would be helpful, it should work fine.

You can message me privately via the form on this page – http://themeforest.net/user/WPExplorer – and I will respond via email. Make sure to send me all pertinent data and context so we can get this sorted in a timely manner.

Is it possible to have the icons boxed in same height? When the text is longer in of the icon boxes, it has a different height. Is it possible to adjust this? like the box with less text where I can add some margin?

I have updated to the latest total version but once i’ve done that, some elements just are not right, as for instance the slideshows.Please go to www.bluebowtieweddings.com

from the desktop under the images you can see those kind of numbers: 1.1 2.2 etc.

The spacing element shouldn’t show a line, it’s supposed to be a white space.

From the tablet everything looks fine, however I need the site to working good everywhere, please help me ASAP.

Another question: should I update VP Visual Bakery? it looks I must pay for it, but wasn’t this plugin included in the Total theme?

1. Try clearing your Chrome cache/cookies, it might just be cached. I always use chrome as well ;)

2. Ok, I’ll have a look in the email ;)

Sorry , I can’t find a direct mail where to send the mail with the screenshots attached.

You can message me privately via the form on this page – http://themeforest.net/user/WPExplorer – and I will respond via email. Make sure to send me all pertinent data and context so we can get this sorted in a timely manner.


I can’t find the way to hide the header title?

Could you explain me?

Thank you !

For pages there is an option in the meta settings -> http://cl.ly/image/2l072d1q0p3A

Of course you can also use a function in a child theme to hide it anywhere you want (awesome).

Example: http://themeforest.net/item/total-responsive-multipurpose-wordpress-theme/6339019/faqs/20662

Nice. Thank you :)

Hi, sorry if I miss something obvious, is there any widget for portfolio archives or any thing to do to enable it ? I just have posts achives available in the widgets list. Thanks.

There isn’t an archives widget but there are these 2 you can use to display recent posts from the portfolio -> http://cl.ly/image/2t1X4012310f

If you just want a simple widget with links to latest portfolio items there are plugins for this ;)

Yes, this is a regular complete archive list for portfolio that I was looking for. I will then look for a plugin. Thanks

Hi. Is there any way to choose a specific Grid style for Portfolio Category pages ? I mean, just like I would choose for exemple a 4 columns et No Margin grid style design for a Portfolio Grid block. Thanks.

These are the options available for the portfolio categories/tags -> http://cl.ly/image/3X0j350l2D0R

Were you looking to use the no-margins layout or masonry layout instead? I can definitely look into adding these options for the next update.

Yes that’s just what I was looking for : No margin grid style. It would indeed be great to have the same settings for Portfolio Archives than for a Portfolio Grid element, including Grid Style, Image Crop settings… Thanks for your answer.

Ok, I will add in the Grid Styles in a future update. I do agree!

The image crop settings are there though already, it’s all under the Image Cropping tab ;)

I want to change the color of border top and border bottom sourrounding the date, category and comments on page after clicking on read more. Any suggestions on how to do that?

Thank you for your swift reply! And for giving such great support.

I have tried to turn off meta author, date, comments and really the whole commentary option for posts the traditional wp way, and through theme options to, to no avail. The theme is up to date. Known bug or is it the keyboard jockey?

Hum, I’m not sure what you mean. Are you talking about these settings -> http://cl.ly/image/3X2O0s0W0y2D

After you alter these and refresh the page, it does nothing? I’ve tested locally and It’s working for me…Hum, I might have to log in to have a look.

Hi, I’m having the same issue than Dossom but you did answer him in PM to solve the problem.

I have updated your theme to the latest version but since then, my image links don’t work anymore. How can I solve this?

Thank you !

Sorry about this. I am submitting the fix for sure this week in version 1.52. If you want send me a PM with your site URL and logins and I’ll just go in and fix it up for you via the dashboard so you won’t have to even worry about it!

Sorry for the troubles, AJ

Hi, I have 4 websites that use your theme, so I guess I will wait the update. There is just one website which is quite urgent, I’ll send you the link in PM if you have time to help me on that one.

Thank you !

That’s awesome, thank you for the continued purchases!

I am replying right now to your email.


I am having an extra scroll bar appear on the right hand side of my homepage http://vertolanguages.com/

I also have a large white space at the bottom of the page on the same page http://vertolanguages.com/

Many thanks


Hi Steven,

1. I don’t see any extra scrollbar is it on a specific browser?

2. I’m having a really hard time figuring out where that extra space is coming from on the homepage! I only see it in webkit browsers and only on the homepage. Could you maybe try creating a duplicate of the homepage and remove rows 1 by 1 to see if any is creating the issue? It might even be the slider, since that is something unique about the homepage. Then if you can figure out what module is causing the problem we can fix it right up. It’s very impossible to figure it out from looking at the front-end, sorry ;(


Thanks for your reply.

the scrollbar appears once you’ve scrolled down about half way.

I am using google chrome, however the problem doesnt occur on internet explorer.

Hi! Thanks for a great theme. I’ve got an issue with parallax backgrounds on the website I’m currently working on, www.credosverige.se. As far as I know, the problem is only with the chrome browser. If you scroll down the page to the section with the image grid, and you move your mouse-pointer over the grid the parallax background on the seperator section bellow blinks. I can’t seem to understand why and how to fix it. It doesn’t happen if I for instance change the background setting to fixed. Thanks again!

Hum, to be honest I can’t quite figure out what might be wrong, it’s very strange. I’m thinking maybe something to do with the items before it (css3 bug), if you move that container above does it still do the same thing?

If you want you can send me a private message with temp admin logins and I’ll mess around with it and see if it can be fixed. The live demo doesn’t have these issues either – http://totaltheme.wpengine.com/base/visual-composer/parallax-backgrounds/

No I haven’t seen this problem before either. As you might see, there’s a section, just like it, right over the image grid that works perfectly. There’s a similar problem on http://credosverige.se/student/. Though the background doesn’t blink there, it doesn’t show up at all. I sent you a message with temp login. Thank you!

Alright, I’ll get to your email as soon as possible. Thank you for your patience!

Hi, is there a way using Visual Composer of hiding a section? I need this during development. Happened to ask the creator on Code Canyon few months back and he said this feature will be released. Secondly, do you have demo of Woocommerce variable product that has variations? Thanks

I’m not sure what you mean. Why would you add a section and then hide it?

Here is an example live – http://totaltheme.wpengine.com/base/shop/accessories/colorful-wedges/