56 comments found.
I have a problem with the contact form. I changed the e-mail address, tried to send a test email from the site, but it did not come. No message that the email was sent appeared on the site. And why?
Does your hosting support PHP? It would be helpful if you’ll send us a link on your page.
Good afternoon! I need to change some pages in the template. Can I use the builder for this? I couldn’t figure out how to load a ready-made template into the builder? I realized that I need to download a zip file, but I didn’t understand where to get this zip)
Hello! Thanks for purchase!
Please note that Visual Builder is not actual HTML editor. It also cannot modify existing HTML pages. Its main purpose is creating new pages with predefined building blocks.
Best regards!
Purchase the wrong template I need to return this item 818ddc5a-d2b1-4aa4-8038-111e054649c8 – 31 Dec 2020 REGULAR LICENSE
Hello, Dear Customer! In this case please submit your refund request here: https://themeforest.net/refund_requests/new Best Regards!
Hello.
I recently purchased this Towy theme but i am unable to install it in wordpress due to an error saying could not find style.css file.
Can you help me out?
Hello, Dear Customer. You may purchase the WordPress version here: https://themeforest.net/item/towy-emergency-auto-towing-and-roadside-assistance-service-wordpress-theme/19985673 then submit a refund for the HTML version via this link: https://themeforest.net/refund_requests/new Best Regards!
Hey there! I just bought the template. I realized a problem with the Nav and Logo. Here is an image of the problem https://drive.google.com/file/d/1DMgb-3wUIcK-QRPPwLrPXKqMdQz3LYCC/view?usp=sharing
Hello, Dear Customer!
Please email us at support@wprollers.com with your cPanel link/login/password and WP Dashboard link/login/password.
Best Regards!
how do I do admin area and set it up so that people can create an account correctly don’t see that anywhere in the documentation
Hello! Thanks for purchase!
As you can see in the item name, it is a set of regular static HTML files, not some CMS theme such as a WordPress theme. So you need any HTML editor to modify your pages.
We have a WordPress version of this HTML template. You can find it here:
https://themeforest.net/item/towy-emergency-auto-towing-and-roadside-assistance-service-wordpress-theme/19985673
Best regards!
so then why is there admin pages included with html template if you can not utilize the capabilities?
You can use any HTML files as a front end markup and ready to use styles when you have a custom backend system – any CMS or a hand written code. This is a typically use case for a static HTML templates.
I just want the WordPress version please just refund my purchase please
Hello! Please submit a refund request.
Best regards!
i have requested a refund if there is a link to do where is it i just keepp opening tickets
Hello!
You can find it here:
https://themeforest.net/refund_requests/new
Best regards!
I am not getting any response from you for support. I need help with contact-form.php not working, vectormap issues.
Can you please clarify what issue do you have with contact-form.php?
Also, It would be helpful if you’ll send us a link on your page.
You can post it in comments or send it via contact form in our profile.
Best regards!
I need help with the vectormap plugin, I need it to be for us only more specific California. I can’t seen to be able to change it from world_meric to us_meric
Change please this part of code at the end of your index.html:
<script src="js/vendor/jquery-jvectormap-world-merc.js"></script>To this:
<script src="js/vendor/jquery-jvectormap-us-lcc.js"></script>Put https://webdesign-finder.com/files-for-users/jquery-jvectormap-us-lcc.js.zip in towy/js/vendor
And change this part of code in main.js approximately at line 683:
map: 'world_merc',To this:
map: 'us_lcc',Best regards!
Hi, Is it possible to make one page scroll menu in this template?
Hello! Thanks for question!
You can find one page scroll menu here: http://webdesign-finder.com/html/towy/index_singlepage.html , but need to update compressed.js,
You can download it here: http://webdesign-finder.com/files-for-users/towy-compressed.zip
Best Regards!
Bonjour,
Je rencontre un problème avec votre template. Il semblerait que le CSS ne soit pas inclus dans le dossier et ne peut donc l’héberger. Je vous remercie de bien vouloir faire le nécessaire afin que je puisse utiliser votre template.
Cordialement, ITCR
Bonjour! Merci d’avoir acheté!
Il semble que vous essayez d’installer la version HTML sur WordPress?
Meilleures salutations!
Hello, I send you this email to request a refund because I made a mistake by buying the wrong version, I bought the wordpress version again. would it be possible to make the refund please?
thank you so much Arif Tuysuz
Hello, Dear Arif Tuysuz! Please purchase WordPress version here: https://themeforest.net/item/towy-emergency-auto-towing-and-roadside-assistance-service-wordpress-theme/19985673 then request a refund here: https://themeforest.net/refund_requests/new Best Regards!
Do you have Installation documentation?
Hello! Thanks for purchase!
Pay attention that this template is a set of static HTML files, after customizing your template you need simply upload your files at any hosting by using FTP or file manager in your hosting control panel
Best regards!
It will not let me add users or change admin information.
For this purpose you need a WordPress version of this template.
Hello, Dear Customer. You may purcahse WordPress version here: https://themeforest.net/item/towy-emergency-auto-towing-and-roadside-assistance-service-wordpress-theme/19985673 If you have additional questions – please ask us. Best Regards!
Hi there, I purchased the wrong version of this theme – wanted to get the WordPress version. Can you issue a refund or get in touch with me so that I can buy the WordPress version instead.
You can find a WordPress version here:
https://themeforest.net/item/towy-emergency-auto-towing-and-roadside-assistance-service-wordpress-theme/19985673
For HTML version please submit a refund request.
Best regards!
good morning
The question is, if there is any conflict with that I use some images of those presented in the template, to include them in my page
Hello! Thanks for purchase!
Pay attention, that you need to have a license on used images.
Best regards!
Hello,
I just purchased your template but I am having trouble with linking to different parts of the same page (#about, #services, etc.) In the demo you provide the links does not work either. The only same page link that works is the up-arrow link that takes you to the top of the page. Any suggestions on how to fix this? It’s a simple one but I have no idea why it’s not working.
Thank you!
Best, Shadi
nvm found the new compressed.js file in the comments section and it works now! thanks
Hey there, I’ve purchased and downloaded the “Towy” template, I am wondering why the downloaded included images are blurry and not whole and complete as the demo version is?
Hello! Thanks for purchase!
The images used in the template are not included in the main download file, they are only for the preview purpose. According to Envato Terms we replaced all images with placeholders.
We provide a list of links to used images in template documentation
Best regards!
Index page works with errors – https://yadi.sk/i/9NqYb95gQSZ6SQ
Builder – with the same error https://yadi.sk/i/9J3R6K7Ls7AZgQ
Hello! Thanks for purchase!
As you can see we haven’t any error with fonts: https://prnt.sc/olxao6, what browser do you use?
Another error includes issue with Google Map, please send us your main.js on our mail support@wprollers.com
Best regards!
I did I did copy and paste the only solution you send me (the class here) But after check that didn’t work I upload again the original INDEX.HTML
Now to this: <form class=”contact-form topmargin_60” method=”post” action=”./”> ..... </form> But for you I just re-upload the index.html with the class I copy a nd paste and also send you SCREENSHOTS you can visit url or just check the screen shots http://www.regiotowing.com/AR/index.html , () () () http://prntscr.com/od7drq () () () http://prntscr.com/od7llqPlease Help man.do@aol.com or you can put the final solution here sorry for the inconvenience but I’m also desperate without knowing what to do and one more time PLEASE! POR FAVOR! POR FAVOR! help me
Hello! As you can see on the screen your form element is empty:
https://prnt.sc/od85jw
It has empty column and dots inside it.
But form element should wrap a whole form input fields like in our original file:
https://prnt.sc/od86o4
Please wrap your form fields in form tag with class ‘contact-form’.
If you cannot do it please send us your zipped ‘index.html’ file, we’ll fix it and send it back to your after that.
Best regards!
Thanks!!!! for helping me!! I love your work…!!! is just this issue, Iam a beginer in all this, but im trying to learn on my own, where I can send you the zip file with the Index.html? here: staff@wprollers.com I CAN DO IT NOW
As you ask me here I attach the index.html file send it to (Dmitry staff@wprollers.com) from man.do@aol.com
Also: In advance, I want to apologize for any inconvenience and thank you for all help. I love you work and I will keep buying your nice work.
Best Regards Mando
Or if you preffer to send you the index.html file to another email please let me know Thanks
Please check your email
First of all, Thanks for your help
I DID receive your new index.html file and uploaded and tested an the result is that still not working
Here is my sitewith the new index.html you send me: http://www.regiotowing.com/AR/index.html
And here you can see that the contact form works fine is just (Get a Quote Form) http://prntscr.com/oddvbz http://prntscr.com/oddvkjHello. Please try once again with a new file from email.
Best regards!
you did it!!!!!!!! yes!!! it works!!!!!
Thank you so muchhhhhhhh
Now my Beautiful Template works perfectly fine.
I Love your Work.
Best Regards Mando
Glad to help you!
Hello, we provide a solution to you here: https://prnt.sc/ocya5s,
but you didn’t do it: https://prnt.sc/ocy9g7
Please, put the class “contact-form” to your index.html in section GET A QUOTE.
Best Regards!
I did I did copy and paste the only solution you send me (the class here) But after check that didn’t work I upload again the original INDEX.HTML
Now to this: <form class=”contact-form topmargin_60” method=”post” action=”./”> ..... </form> But for you I just re-upload the index.html with the class I copy a nd paste and also send you SCREENSHOTS you can visit url or just check the screen shots http://www.regiotowing.com/AR/index.html http://prntscr.com/od7drq http://prntscr.com/od7llqPlease Help man.do@aol.com or you can put the final solution here sorry for the inconvenience but I’m also desperate without knowing what to do and one more time PLEASE! POR FAVOR! POR FAVOR! help me
.
I did I did copy and paste the only solution you send me (the class here) But after check that didn’t work I upload again the original INDEX.HTML
Now to this: <form class=”contact-form topmargin_60” method=”post” action=”./”> ..... </form> But for you I just re-upload the index.html with the class I copy a nd paste and also send you SCREENSHOTS you can visit url or just check the screen shots http://www.regiotowing.com/AR/index.html , () () () http://prntscr.com/od7drq () () () http://prntscr.com/od7llqPlease Help man.do@aol.com or you can put the final solution here sorry for the inconvenience but I’m also desperate without knowing what to do and one more time PLEASE! POR FAVOR! POR FAVOR! help me
Please help me, the code you send me didnt fix the issue, (Get a Quote Form) my customer is waiting for this template to be finish https://themeforest.net/item/towy-emergency-auto-towing-and-roadside-assistance-service-html-template-with-builder/19596606
Please help me….
We send email to you, please check your mail
yES!! YOU ASK ME TO REPLASE
TO THIS:
<form class=”contact-form topmargin_60” method=”post” action=”./”>
.....</form>
BUT IS NOT WORKING!!!
We send email to you, please check your mail
Hi Dmitry
Please accept my apologies for all this inconvenient
Sorry for badgering you again…. But can you please give me an estimated time or if you need a day to provide me with the solution, so I can give that information to my customer, he’s waiting now for 3 days, he’s expecting to have his template complete and totally functional.
Again…. Please accept my apologies for all this inconvenient
Is 7: PM I send you a few emails to (Dmitry staff@wprollers.com) and no response yet, tomorrow is the 4 day waiting for your help! I lost count how many times I said PLEASE. Can you fix the problem? I have a customer waiting and tomorrow would be the 4 days on this issue. You have a great talent I love your Templates but I’m your customer and you CANT do this… You still selling the template with the (Get a Quote Form) that does not work, and then we customers are here day after day waiting for help…. Please! How can you do this???? You are not the bad guy… but we are not either WE ARE YOUR CUSTOMERS. So PLEASE PLEASE CAN YOU HELP ME FINALLY?
