471 comments found.
Hello, theme is compatible with wordpress 6.4.1?
Hello,
Thank you for reaching out to us. Currently, our theme has been tested and confirmed to be compatible with WordPress up to version 6.4.
While we strive to ensure our theme is up-to-date with the latest WordPress releases, it’s always a good practice to check for updates or compatibility information on our theme documentation.
If you have any further questions or concerns, feel free to let us know, and we’ll be happy to assist you.
Best regards
ok thank you!
Does it have mega menu?
Hello,
Thank you for reaching out!
The theme does not include Mega menu feature by default. It can be created using third-party plugins:
https://wordpress.org/plugins/megamenu/
Kind regards
HI, I opened a ticket on your support site since 09/21/23 (#Z56661) and so far I have not received a response. I kindly ask you to give me feedback as I need to get my client’s site online. Thank you
Hello,
Thank you for reaching out!
Our agent is working on the ticket, and you will receive an update shortly.
Kind regards
Hello! I want to buy this theme but i don;t know if i get everything exept images, like header that works with slider revolution r or the maps that are already implemente or all pages that are already createt like the demo version. So i get everything an i just need to change/add images?
Hello,
Thank you for your interest in the theme!
All content, except images, comes with demo import. You can simply replace the content according to your business needs.
Kind regards
How do I get the video on the home page to autoplay like the theme demo please? I still have to press play on mine.
Hello,
While getting the embed link from Vimeo, you should enable autoplay following the manual below:
https://help.vimeo.com/hc/en-us/articles/12426486963857-Autoplay-and-loop-embedded-videos
Kind regards
Hi, I would like to know what is the latest released version of the Transcargo theme – I have 2.8 installed. is there a newer version? Thank you
Hello,
The latest version of the Transcargo theme is 2.9 which was released on July 6, 2023.
https://docs.stylemixthemes.com/transcargo-theme-documentation/extra-materials/changelogBest regards
Thanks
Hello everyone, I wanted to get the theme, but I want to make sure if the theme have in-built tracking and cargo status update, and is there a way that I can access to a backend demo of this theme ?
Hello,
Unfortunately, there is no such kind of option and function in the theme by default
Let me know if you will have additional pre-sales
Best regards
Hi, I send the ticket id #Z54064 since 2 days ago, please can i have i reply?
Hello,
Sorry for the delay in reply, please kindly note that your ticket was already replied to
Regards
Tanks
I bough the template a day ago and i’m trying to install it, i got that i dont get the images presented in the preview but i’m missing a whole footer that i can’t make it to appear. I reinstalled wordpress as a whole, cleared everything, i even change the hosting, and also i’m missing the icon pack. I tried to reinstall it also and it says that it’s already installed. Opened a ticket on your website too, left the comment here before leaving feedback on it. Looking forward to find a fix toughether. thanks
Hello,
Please note, most of the images will be replaced due to the license. If you want to use the demo images on your site you need to purchase them separately from fotolia.com. Moreover, you can easily change them with your custom images via editing the page
In order to use the footer area properly, please install the classic widgets plugin and manage the footer area under the appearance > widgets section > https://wordpress.org/plugins/classic-widgets/.
Regards
Hi there. Not sure if purchasing additional support is required for this, but, WP Bakery is asking for an update to version 6.11.0. How do I get this update?
Hello,
There is no need to make extra support purchases by default. Generally, plugins like WP Bakery page builder are not available for free. However, we have purchased these paid plugins and have included them in our theme packages as external plugins. As a result, you can use these plugins without any restrictions from the theme side. We will also provide all updates for these plugins with our regular theme updates. This means that you will receive plugin updates as soon as we release a new theme update.
Best regards
hello, i purchased this WordPress theme a while ago and tried uploading it to my 6.1 WordPress websites but it didn’t work. how do i go about this? how do i get it working just the way it is on the demo? it’s for a clients work and I’m already behind schedule
Hello,
At the moment the recommended WordPress version is 5.9. Unfortunately, I am not able to provide any information about the newer version’s compatibility. You can track updates from here > https://docs.stylemixthemes.com/transcargo-theme-documentation/extra-materials/changelog
Regards
The WpBakery gallery widget sometimes get stuck and doesn’t show properly. https://venturefoodtrucks.com/food-truck-gallery-2/
Hello,
I detected some error notifications in the site console log on the link that you attached. Try to check by deactivating your site’s extra third-party plugins and by clearing the site cache as well
Regards
Hi!
Any news regarding the compatibility with WP 6.x yet ?
Thanks!
Hello,
Unfortunately, I am not able to share any updates at the moment. If there will be any updates, you will be notified, and you can track the theme change log from the theme documentation > changelogs section directly
Cheers
Do you include the media file?
Hello,
Images and media files are not included by default
Cheers
I just bought this item/theme but didn’t get it in my downloads. Urgent support please.
Hello,
The system displays that you didn’t purchase the item here. For extra details, you can contact Envato support >>> https://help.market.envato.com/hc/en-us
Cheers
Please share link to pay with paypal, provided link seems broken
Purchased, will revert back for support if I needed, thanks.
You are welcome!
Let us know if there will be additional questions according to the theme’s default settings and options by creating a new ticket. https://support.stylemixthemes.com/tickets/new
Cheers
After 6 months I get that I have to pay WPBakery and if not it won’t let me post anything.
(I can’t communicate with you)
Hello,
Plugins like WP Bakery page builder are not free in general. We have bought those paid plugins from our end and included them in our theme packages as external plugins and they are active from the theme side, so you can use those plugins without any restriction. All the updates we will include with the theme regular updates. So, the update of the plugins you will be able to get as soon as there will be the theme update
Cheers
Hello,
we see that WPBakery Page Build needs upgrade to 6.10.0. You think release an upgrade of theme, also with this upgrade?
Thank you
Hello,
Plugins like WP Bakery page builder are not free in general. We have bought those paid plugins from our end and included them in our theme packages as external plugins and they are active from the theme side, so you can use those plugins without any restrictions. All the updates we will include with the theme regular updates. So, the update of the plugins you will be able to get as soon as there will be the theme update
Cheers
I understand, and when you update theme?
Hi team! Guide me to change the font in primary_menu.
Hello,
Unfortunately, there is no option to include custom Fonts in the theme options by default.
However, you can try to include custom fonts from your own end into the site.
Please kindly have a look at this manual: https://codex.wordpress.org/Playing_With_Fonts
Also, you can use this plugin to add custom fonts: https://wordpress.org/plugins/use-any-font/
Cheers
Can I translate the theme into Arabic Language (RTL) using WPML?
Hello,
The theme doesn’t support the RTL by default
Cheers
All the changes I made on this theme are no longer showing. It has reverted back to how it was after I uploaded the theme. Please how do I revert back to my last update?
Hello,
Kindly note, that the comments section is here for the pre-sale questions by default. If you have questions about the theme default settings and options, kindly create a ticket on our support platform and our managers will kindly assist you
Cheers
Alright, thank you. How do I raise a ticket please, can you help with the link? Will appreciate your response.
Nevermind, found it. Hope to get a prompt response on the ticket raised.
Our support managers will check your submitted tickets as soon as possible according to your submitted ticket ID queue
Regards
