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TheRubikThemes

TheRubikThemes supports this item

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120 comments found.

Hi! How i can translate/change text on “View Profile” button in team?

Hello AdNestry,

We opened a support ticket on behalf of you yesterday. However, for some reasons it could not reach you. Thus, we have sent another email by a different address to contact you. Please kindly check your email inbox or spam folder to proceed.

Thank you for your understanding,
RubikThemes team.

Still i dont have any e-mail from you.

Sorry my mistake. I have it.

fra_dab

fra_dab Purchased

Do you plan an update for php 7.2 support? In some script you use the PHP Deprecated Function create_function() and we get error. Thanks

Hello fra_dab,

Themeforest comments section is meant for pre-sale inquiries and generalities only. Please do create a support ticket using the link below and our team is very happy to assist you.

Click http://rubikthemes.com/support/ To Get RubikThemes Support

We look forward to helping you! Thank you.
RubikThemes Team.

rali14

rali14 Purchased

I created an account, entered my purchase code, but no item available, so cannot create a ticket – https://cloudup.com/cr-4vCDYQom

The map shortcode on the contact page is not working and seems there is no setting to update the info on it.

Hello rali14,

Thank you very much for your purchase & patient. Our supporters have created a support ticket on behalf of you so please check your email and kindly proceed via email.

Thank you for your understanding,
RubikThemes team.

How can me remove slz main footer

Hello Mazen_Matisse,

Thank you very much for purchasing our theme. However, Themeforest comments section is meant for pre-sale inquiries and generalities only. Please do create a support ticket using the link below and our team is very happy to assist you.

Click http://rubikthemes.com/support/ To Get RubikThemes Support

In this ticket, please also provide us with your wp-admin URL and credentials to assist you.

We look forward to helping you! Thank you.
RubikThemes Team.

add polylang and the page started to behave abnormally

Hello kwangwei,

Thank you very much for purchasing our theme. Themeforest comments section is meant for pre-sale inquiries and generalities only. Please do create a support ticket using the link below and our team is very happy to assist you.

Click http://rubikthemes.com/support/ To Get RubikThemes Support

In this ticket, please help us explain this issue in more details and also provide us with your wp-admin URL and credentials so that we can assist you better.

We look forward to helping you! Thank you.
RubikThemes Team.

Hi, I have installed WPML but it does not translate the Service section. Is there anything I can do? Thank you

Hi r12studio,

Thank you very much for purchasing our theme. Themeforest comments section is meant for pre-sale inquiries and generalities only. Please do create a support ticket using the link below and our team is very happy to assist you.

Click http://rubikthemes.com/support/ To Get RubikThemes Support

We look forward to helping you! Thank you.
RubikThemes Team.

Alex053

Alex053 Purchased

Hello,

Everything was fine until now. My Visual Composer is broken, I can’t edit things on pages since the last update. I tried to reinstall all theme and plugins but it’s the same.

Now my support has expired and I can’t post ticket on support. I don’t want to pay to renew a licence just because your update breaks my possibilitie to edit my pages.

Thanks to help me fast, I lost my time trying to update, reinstall, etc… for the last 5 days !

Regards

Hello Alex053

We terribly apologize for this inconvenience. We have sent an email to your address: contact@am**.fr. Please kindly check your email inbox or spam folder to proceed.

Thank you and best regards,
RubikThemes team.

Odabi

Odabi Purchased

Hello I am having the same issue and workflow frustrations as Alex053,

“Everything was fine until now. My Visual Composer is broken, I can’t edit things on pages since the last update. I tried to reinstall all theme and plugins but it’s the same.

Now my support has expired and I can’t post ticket on support. I don’t want to pay to renew a licence just because your update breaks my possibilitie to edit my pages.

Thanks to help me fast, I lost my time trying to update, reinstall, etc… for the last 5 days !

Regards”

This is what my site looks like now: http://blackstonetrucking.com/

Please help.

Odabi

Odabi Purchased

I think “Solazu Unyson” is causing it

Hello Odabi,

We have sent an email to your address about this issue: payne@*.com. Please kindly check your mail inbox or spam folder to proceed.

Thank you and best regards,
RubikThemes team.

I bought this theme but my WordPress site upgraded to version 5, when will this theme be available so it works properly with WordPress version 5?

Hello olimits7,

We will release a new theme version today which support Wordpress 5.0. When you receive a notification email from Themeforest.net, please kindly follow the URL in the email to download newer theme version, and apply it to your site. Here are steps for updating the theme:

If you customize code or CSS on hard code, please back it up and update. If you did not, please delete or rename the old theme from “wp-content/theme” then upload new theme version into the same place. After that, accessing to WP admin panel -> Plugins ->delete. Then go to admin panel -> appearance -> install plugins -> install again Solazu Unyson and WpBakery Page Builder plugin.

Please also read this article on our knowledge base for more information:

http://rubikthemes.com/how-to-update-theme/


Thank you and best regards,
RubikThemes team.

why do I have to pay for a Revolution slider license if the plugin is included in the theme?

Hello jburkecr,

We have opened a support ticket on behalf of you about your request. Please kindly check your email inbox or spam folder to proceed.

Thank you and best regards,
RubikThemes team.

NUBEADO

NUBEADO Purchased

Hi, I got 5 months of item support and I can not sent you any ticket. Why? https://prnt.sc/mdnx6r WP Bakery page builder is not working on SERVICES pages. https://prnt.sc/mdnybn

Can you plese have a look?

Hello NUBEADO,

Thank you very much for purchasing our theme. We are so sorry for this inconvenience. Our support team has replied to your ticket. Please kindly check your email inbox or spam folder to proceed.

Thank you and best regards,
RubikThemes team.

2bbl

2bbl Purchased

Hi How to activate Revolution Slider and Visual Composer? Need Purchase code…

Hi 2bbl,

Thank you very much for purchasing our theme. Themeforest comments section is meant for pre-sale inquiries and generalities only. Please do create a support ticket using the link below and our team is very happy to assist you.

Click http://rubikthemes.com/support/ To Get RubikThemes Support

We look forward to helping you! Thank you.
RubikThemes Team.

Hi, I need your help but your support page is not working! How should I reach you?? https://screenshots.firefox.com/i4G7TvAFPUxZSlru/rubikthemes.com

Hi liquidfactory,

Thank you very for purchasing our theme and for your patience. We have opened a support ticket on behalf of you. Please kindly check your email inbox or spam folder to proceed.

Thank you and best regards,
RubikThemes team.

Hello, How can i upload zip of demo content? since its asking me xml file while import

TIA

Hello varsharthi,

Thank you very much for purchasing our theme. We have replied to your support ticket on this issue. Please kindly check your email inbox or spam folder to proceed.

Thank you and best regards,
RubikThemes team.

Thanks for the reply, my ticket id is #3881 can you check it and let me know. TIA

Hello varsharthi,

We have replied to your ticket #3881. Please check your email inbox or spam folder to proceed.

Thank you and best regards,
RubikThemes team.

WebPen

WebPen Purchased

Hello, I am trying to add a marker on google map. What should I do?

Hello WebPen, Thank you very much for your purchase. Sorry for any inconvenience you might have for this but all support requests (mentioned in https://themeforest.net/page/item_support_policy) will be conducted via our dedicated support system at http://rubikthemes.com/support/. Please kindly register an account there (you will need to input your purchase code to get through the procedure) and submit a request with your URL, we will help you check. Our friendly support team will help you out in a timely manner. Thank you for your support & understanding. RUBIKTHEMES TEAM.

WebPen

WebPen Purchased

I have registered and tried to submit a ticket without success. Error message: We’re sorry you are unable to create support ticket. Item support has been expired for this purchase code. You may purchase new license or extend support.

HI WebPen,
Google has changed their policy about the maps display so I suggest you to use a HTML code iframe with a working API instead of the old Googlemap shortcode.
https://www.maps.ie/create-google-map/
or
https://developers.google.com/maps/documentation/embed/start

Thank you for your understanding!

I’m thinking of buying this theme. Can you give me a video with better explained functionality provided by this theme? thank you

Hi Alex_overman ,
Sorry but we don’t have such video. you can play around with the theme to know more about its functionality.
Sorry for this inconvenience.
Have a nice day!

Hi guys! I got your theme, where can I find the complete theme editing tutorial? Thank you

Hi willcriand,
Please checked the documentation html we included in the main package.
Thank you!

I’m thinking of buying this theme. Can it support multilanguage? I imagine having 2 or 3 flags (english, spanish and portuguese). Thanks

Hi thiagot,
Thank you for your interest in our theme.
We prepared a language file so you can use to translate to your desire language.
You can refer to our knowledge base on how to translate the theme here http://wp.solazu.net/rubikthemes/how-to-translate-the-entire-theme-several-text-strings-to-another-language/.
Thank you and have a nice day!

ViceAdv

ViceAdv Purchased

I don’t know why, but the child theme bundled does not work. It keep saying that I require the parent theme, even if I correctly installed it. Please fix.

Hi ViceAdv,
The childtheme is actually a blank theme. This chiidtheme doesnot include any specific theme but a blank child theme for some advanced users to start with their own customization.
Thank you for your understanding!

Hi, how are you? Why do I have to pay for a Revolution slider license if the plugin is included in the theme?

Hi willcriand,
We included it in the theme, you do not need to buy seperate one. However is is a bundled plugin so you can not update directly plugin automatically.
First, we update the package, then you can download and update at your site. This is the only way to update the bundled plugin.
Thank you for your understanding!

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