63 comments found.
Hello, i bought this theme for my project and i need to translate it to 3 diferent lenguanges whit a bottun to change the lenguange.
Hello,
Thank you for choosing our theme!
The theme supports WPML plugin for multi-language website. Please feel free to use it.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
hey, i have purcahsed from envato elements and i am working on ajax based search but your theme is not allowing
Hello,
Thanks for reaching out to us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. If you experience issues with the theme ajax search, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/ to get more details on how to obtain support.
In case you use some third-party extension, additional customization may be required for full theme compatibility. Our Custom studio will be glad to help with it. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Hi! the quote form can be translate to Spanish?
Hello,
Thank you for your interest in our theme!
Absolutely! The quote form is created with CF7 plugin and can be easily changed in the admin panel – https://prnt.sc/1s64iw8
Regards.
Thanks!! 
How do I add the social icons to include Linkedin?
So I tired https://themerex.ticksy.com/article/11185 and it worked but how do I change the background of the social icon?
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
I face a lot of problems editing demo version of the theme. Cannot even upload my logo. How to remove LOGIN button? How to edit texts in the columns?
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
How to press a button and scroll to Contact form 1 within Home page? How to find element ID?
Hello,
Thank you for choosing our theme!
There is Anchor element that can be added to any section of the website. The ID is entered in the Anchor settings.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi Fronter editor not working. I cannot edit anything. I do not understand where to get support from you. Everything looks very complicated. Can you please help.
Hello,
Thank you for getting in touch with us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://translang.axiomthemes.com/doc/#theme_update_plugin
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for full compatibility with WordPress 5.6.
Your support ticket has been updated. Please review it at https://support.themerex.net/ticket/29546
Regards.
I bought the theme and it came with WPBakery Page Builder. Now WPBakery Page Builder won’t update because I don’t have a license key. How do I update it with the theme?
Hello,
Thank you for contacting us!
You may use Themerex Updater plugin to update all the bundled plugins. Please follow these instructions:
http://translang.axiomthemes.com/doc/#getting_started(please see ‘Update Option 1. Update using the ThemeREX Updater plugin’)
In case you still have questions, please provide your website details in the support ticket at https://themerex.net/support/. Our Tech Support team will certainly assist you.
Thank you!
why there’s no separate page for Quote? any help
Hello,
Thank you for choosing our theme!
There’s a page “Order translation” with a Request a quote form – http://translang.axiomthemes.com/order-translation/
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Before i buy, i want to replace a Get quote button to Buy Now button ( i want clients to buy directly the service )
Hello,
Thank you for your interest in our theme!
Please take my apologies for delayed reply, we do not work at weekends.
Sorry, do you mean “Get a quote” form on the Homepage – http://prntscr.com/sej3qy? If yes, it’s a contact form that sends an inquiry to the specified e-mail address (without buy now option).
Woocommerce plugin is not integrated in the theme by default. You may install the plugin, however you may need to create additional stylesheet for shop/product pages.
Regards.
Yes, how can i change the get quote button to buy now button? If you can do that for me how much it will cost please? Respond ASAP so i can purchase
Please submit a request to “Get a free quote” category at https://themerex.net/support/ – we will check your question. Thank you
Regards.
Hello!.
Incredible template, before proceeding to buy, I have a question. Is it possible that I can upload videos in blog posts? I could see that in the demo there are audio files, on the blog, my question was regarding the videos.
Thank you!
pre-sale question. which plugin is used to ’ get a quote’ ?
thx. is it compatible with WPML?
Hello,
Thank you for choosing our theme!
You can translate it in the language file from wp-content\themes\translang\languages folder.
You may check this link for detailed instructions – http://translang.axiomthemes.com/doc/#translations
Regards.
HI there, looking to purchase the site, but just want to check you offer a vertical menu and not just a horizontal menu. Thanks
Hello, I am working on a client project using this theme, but there is a problem with creating new pages, the contents is not displaying properly.
Hello,
Technical questions are addressed via ticket system at https://axiom.ticksy.com/
Please note that according to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://axiom.ticksy.com/
Regards.
Hello,
As per your confirmation we have purchased your theme, but when we have installed the file all theme not showing correctly header and footer missing and home page layout missing as per demo this is not showing properly.
Please look on to this theme issue urgent basis,
Please check the below ticket number
PRIVATE TICKET #2207484thanks,
Hello,
we have reset all file and import again its working properly now,
Its taking too much time for import the file.
Thanks,
We have checked the demo theme link and its nice but before purchasing theme we need to require some information about theme,
1)Its compatible for the latest version for the WordPress 2)Page builder included or not
3)Demo content sample images included or not.
Please reply me as soon as possible, so we can decide to purchase them.
Thanks,
Hello,
Thank you for your interest in our theme!
1) Sure, it is compatible with the latest WordPress version.
2) The theme is bundled with WPBakery page builder plugin.
3) All images are copyrighted to their respective owners. Images used in live preview are not included in the template.
Regards.
Hello,
As per your confirmation we have purchased your theme, but when we have installed the file all theme not showing correctly header and footer missing and home page layout missing as per demo this is not showing properly.
Please look on to this theme issue urgent basis,
Please check the below ticket number
PRIVATE TICKET #2207484thanks,
Hello,
we have reset all file and import again its working properly now,
Its taking too much time for import the file.
Thanks,
Hello. I am setting the theme and I have a problem. I need to keep the icons working as they are and other icon groups I need to remove the link function. How can I do this? Can you help me?
Hello,
Thank you for contacting us!
Technical support is provided for purchased items only, please submit a ticket with your purchase code at https://axiom.ticksy.com/ to get further assistance.
Regards.
I purchased the Translang theme through Envato Elements, where I have a monthly subscription. Being purchased by Envato Elements I am not entitled to support even though it is apparently simple?
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://axiom.ticksy.com/
Ok. I will do that now. thanks so much.
I can’t find the “Pre-sales questions” category 
Sorry. I found.
Hello, the form on the site still doesn’t work. You said that you will fix it, but I received nothing and cannot comment on support ticket anymore. Please contact me directly, this is important and needs to be fixed.
Hello,
Please take my apologies for delayed reply, we do not work at weekends.
The support operator has contacted you via email. You can also submit a ticket choosing “_Presale questions” category to continue communication if the issue hasn’t been solved.
Regards.
I prefer the header style HEADER SIMPLE but it does not display my LOGO. Excerpt i switch to default header.
Hello,
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://axiom.ticksy.com/
Regards.
