42 comments found.
Pre-purchase question
It is compatible with Wordpress 6.2.?
Hi! Yes, it is. Thanks!
hello…
THere is Wordpress software 6.2 still you have older version.. is your theme regularly update the theme?
Hi! Yes, it is. Thanks!
ok thanks..
You are welcome!
Hello again!...
I need to add top bar and to be this menu style as default;
https://demo.artureanec.com/themes/transx-new/home-warehouse/How can enable the top bar and to set this menu style as default?
Hi! Thanks for the purchase. Please create a ticket in our support system – https://support.artureanec.com
Hello, Is it possible to add different image for “mobile” slider?
Hi! If you want to have other image in slider on mobile, you have to make a second slider, add necessary pictures to it and show it only on mobile. And hide the main slider. You can do it with the help of “Responsive” tools in Elementor https://prnt.sc/Vkr_SjYLu2xM Thanks!
Hello, I have bought the theme but my support expired. I just want to be able to have a different text for my Header Button Text and Link when switching the site language. I am using polylang plugin. I have tried with loco translate but I could not find this option.Thank you! Regards!
Hi! Thanks for the purchase. Please send us this questions by email for better support. Thanks!
Hi, how can I make the logo mobile responsive? Right now is clipped on the right side.
Hi! Thanks for the purchase. Plese create ticket in our support system https://support.artureanec.com/ for better support. Thanks!
Hello we have a slight problem when going to appearance/widgets and wanting to change the content on the widgets we get this warnings:
The “custom_html” block was affected by errors and may not function properly. Check the developer tools for more details.
The “transx_socials_widget” block was affected by errors and may not function properly. Check the developer tools for more details.
The “tag_cloud” block was affected by errors and may not function properly. Check the developer tools for more details.
The “custom_html” block was affected by errors and may not function properly. Check the developer tools for more details.
The “custom_html” block was affected by errors and may not function properly. Check the developer tools for more details.
Hi! Thanks for the purchase. Please send this questions by our support system – https://support.artureanec.com/
Hi, just purchased this product, but where do we get the template to mimic the demo? I also sent a support ticket. It would be great if there was a FAQ or repo!
Hi! Thanks for the purchase. Please read documentation how to work with theme – http://demo.artureanec.com/documentation/TransX/index.html
Hello,
Is this theme compatible with PHP 8 ?
Yes, it is. Thanks!
I want a website in two languages. Does your theme have a language switch? How does it work for you?
Hi! You need to use some plugins for traslation. For example WPML or Polylang. And some plugins add swith on header. Please read documentation before using. Thanks!
Soon, will you have a promotional price for this template?
Hi! Discount will in 2 weeks.Thanks!
I waited 2 weeks. Will it create a discount on the template?
Hi! Discount will be on Aug 30, 2022. Thanks!
$59 is regular price, is it a rebate?
$59 is regular price.
i would like to buy this theme, could you provided with arabic (rtl)?
Hi! Sorry but theme doesn’t provide RTL. Thanks!
Hi, what is your documents guide link? And I can not find PSD files in my download?
Hi! Thanks for the purchase. Please send us questions by support system – https://support.artureanec.com/ Thanks!
we can’t change the slider, where does it change? can you help me?
Hi! Please send this question by support system for better support – https://support.artureanec.com/
Hi. I want to buy this theme. Are all pages completely built with Elementor? Can I change all elements and layouts freely? Thanks
Hi! Thanks for the purchase. All pages built with Elementor. But some bloks like header and footer you can edit with Customizer, Metaboxes and Widgets. You can send questions by support system for better support https://support.artureanec.com/ Thanks!
hello how can I add here phone icon and, a icon for information? https://prnt.sc/VAYDF1aSD0Fb
Hi! Thanks for the purchase. Plese send this question by email for better support. Thanks!
Sent a message – Brand new clean installation of the theme results in a Critical Error of the wordpress frontend when adding Elementor.
Rather, it’s after the demo import – The Elementor plugin doesn’t work after the demo info has been imported.. I’d love a solution. Please reply to my email.
Hi! Thanks for the purchase. We got email from you. We are working on it. Thanks!
Hi, We tried contacting you, can you please revert to us ASAP
Thanks for the purchase. We are working on it. We will answer as soon as possible. Thanks!
Hi i am interested To Buy Theme. I have few Pre sales Questions 1. Does theme come With 1 Click Demo Install ?? 2. Does Theme Includes all images those are shown in demos
Thanks
Hi! 1. Yes 2. Yes
Can you Pls provide PSD file of above, We will be Highly Thankful for your help
and one more question how could we increase Preloader image Time ???
Hi! THanks for the purchase. Please send us this questions by email for better support. Thanks!
how do you change the “contact us” or “request quote” form
Hi! Thanks for the purchase! Please provide more information by email for better support. Thanks!
what’s your email?
Hi! We got your message. We will answer as soon as possible. Thanks!
Hi, We sent an email for support assistance this past Saturday. Would someone on your team be able to assist us with the theme?
Hi! Thanks for the purchase. We answered by email. Thanks!
Hi please answer my email.
Hi! Thanks for the purchase. We answered by email. Thanks!
Great customer service! Thanks!
Hi! Great!
If you like our theme and support you can rate it – https://prnt.sc/13mj1e4
Good luck with the project!
