480 comments found.
hi guys. which SEO plugin is compatible with this theme? Thanks
Hi,
You can use the Yoast SEO plugin.
Hello guys, I have a question about the Sync with Booking, Airbnb… How it works? Have you worked with that feature? I found a question 5 month ago but now we are on the same line. we use you theme. it is ok but when we work with calendar on website and from booking and airn be it is mess – people can book the same room the same period and that is headache. so hope you have this feature. thanks
Sorry, but we have not had that feature yet. Thank you for your question.
hello dear i just buy this theme but i face this problem i can’t import demo at my website please check : https://thimpress.com/forums/topic/i-cant-install-demo-3/
Hi, We have responded to you on the forum, please follow the response. Sincerely
i replay and i submit Access Info please check
A lot of bugs in your theme and in your demo too:
1. homepage – subtitles are under title (“Our hotel” “Welcome to” – it’s nonsense
2. reservation page – not styled filter under rooms
3. subtitles are using black color, but it should use primary color – yellow
Can you fix it? it is not for support, it is bug in your theme
Hi,
Your support license has expired. You should renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
Dear ThimPress, can you read? It is not bug on my website, it is your bug in your demo and theme for every customer.
Hi,
I sincerely apologize for my carelessness. Our tester team will retest all demos and we fix them if they have any errors. Thank you for your notice.
Good afternoon! When importing the demo content of the “luxstay” theme, the “NOT FOUND” error occurs. How can it be solved? Tell me please
When installing the plugin separately, “Hotel WP Demo Data” writes install falied
there is no time to write a ticket, wait for a response for weeks! Just write the answer in the comments why the plugin Hotel WP Demo Data Version: 2.0 is not installed ????????????
Hi,
We need to check to know the specific cause. Please create a topic on the forum, we will support you specifically.
I think the reason is, like many users, a bad theme. Thank you, as I wrote above, I won’t even waste time buying another theme! Have a nice day!
Please, i bought this theme like 2 years now, how can i update this Theme please and i find it difficult to make edits to my Rooms. The prices are no longer changing, i can’t add new rooms, when i make some edits everything in the website seems to break. Please help.
Please go to Dashboard / Hotel WP to update the theme.
Hello. Can you process payments directly though WooCommerce? We’re using MercadoPago and bank transfer as payment options and this is critical for us. Thanks for your response.
Hi,
Yes, you can use WP Hotel Booking WooCommerce plugin to link WP Hotel Booking with Woocommerce.
Hello, i have a pre sale question. About the Sync with Booking, Airbnb… How it works? Have in mind that i’m new in the market, actually i’m a investidor in B&B and Hostels Market.
Hi,
Sorry, but we have not had that feature yet. Thank you for your question.
Hi, I have a few questions before buying
1-I would like to ask if your theme allows Stripe integration as a payment method
2- When choosing the rooms, in addition to paying directly through the site with a choice between “refundable” and “non-refundable”, can the customer choose to pay in the structure, leaving a credit card as guarantee? by pre-authorisation?that is, it is possible to leave the space for inserting the card by selecting “payment on arrival”. Thank you
Hi,
1. Yes, our theme allows Stripe payment method
2. Sorry, but we have not had that feature yet. Thank you for your question.
Hello I purchased this theme i use a second language and the speed of the site is extremely slow
Hi,
Website loading speed is affected by many reasons. You can try some ways to optimize website performance in the following article https://thimpress.com/improve-website-speed-wordpress-website-slow-fix/
i have contacted you many times but you are not replying . i want to enable stripe instead of paypal . also the RTL version dashboard layout is very bad .
Hi,
So sorry for our delay, please follow your ticket, our team will reply on that.
Thanks & Regards,
ThimPress – Customer Service
your team didnt reply yet . it s been a week now . please i need your help . the theme has a lot of bugs , I have been trying to install room booking plugin but installation always fails, Customer can not book rooms now, when he clicks check availability nothing happens and just redirected to home page. check https://r6tegernsee.com/index.php/rooms/apartment-1/
Hi,
Please check your ticket, our colleague answered you.
Thanks & Regards,
ThimPress – Customer Service
Hello, I want to buy a theme for hotel reservations and flights that allows hotel owners to display their products with us. Abdelrahman Belal Mob : 00966530504265
Hi,
So sorry but I think our theme doesn’t have the feature you need.
Thanks & Regards,
ThimPress – Customer Service
can I make the menu fixed, so that when scrolling the page it remains visible?
Hi,
Please create a topic on this forum: https://thimpress.com/forums/forum/hotelwp/ Our team will check and respond for you.
Thanks & Regards,
ThimPress – Customer Service
Hello, in Hotel WP it seems that when i try to book a room for a customer in the Bookings Order in the back end, when i select the date and add it, after the dialog window goes away, the dates for the the day prior. If i select April 15 check in and April 15 check out, and add it. It then shows that I selected April 14 and April 15 check out. It seems that this is only happening for dates after our daylight savings time on March 12th. Is there a fix to this? It’s causing us problems. It seems maybe it’s this action in the code hotel_booking_admin_add_order_item
Hi,
Please create a topic on this forum: https://thimpress.com/forums/forum/wp-hotel-booking/ Our team will check and respond for you.
Thanks & Regards,
ThimPress – Customer Service
Hi, its possible to accept a pre autorization payment with credit card? After a user registration i need to have the credi card data.
Hi,
You mean to create an order for the new user register, right?
Thanks & Regards,
ThimPress – Customer Service
Hi, the credit card pre-authorization should be transmitted when booking a room. It works as a guarantee of the reservation, but if the card is not valid it will have to be refused
Hi,
We are so sorry, we only have the feature deposit payment, it allows the client part payment of the cost of the room. When check-in they will pay the rest.
Thanks & Regards,
ThimPress – Customer Service
ok, thank you 
Hello 2 presale questions. 1) Is there an ical sync with external OTA’s 2) Can a new reservations be added from the dashboard to the calendar?
Thanks in advance
Hi,
1. So sorry, it is impossible.
2. Yes, you can add a new reservation in the dashboard and it will show in the calendar of the theme, don’t show on the calendar google.
Thanks & Regards,
ThimPress – Customer Service
Hello, Thank you for building the hotel reservation system I had a question: Shortcode or variable for WooCommerce SMS system: What will be the variable that we can use in the SMS system for WooCommerce that shows the number of the room title, room and reservation date? I need these: Room Type Capacity Children Quantity Check – in Check – out Night
or
Arrival Date Departure Date
Some examples of variables that are used and show the variable correctly: {order_id} {date} {price} {b_first_name} {b_last_name} {mobile} {description} {transaction_id}
Thank you
Hi,
Please follow your topic, our support team will respond to that.
Thanks & Regards,
ThimPress – Customer Service
Hello for room section is posible to show room photos in other way than slider? thanks
Hi,
So sorry, we only have a style for a single room. Which type of photo do you need? Maybe we can change it soon.
Thanks & Regards,
ThimPress – Customer Service
hi could be enough with a static big image and under 3-4 smaller. Something without slider.
If have a image it will help us more than exactly what do you need.
Hi… I need some information before buying…. This is about all plugins that used on the theme..
Are that plugins must i pay again for the subscribtion annually ?
Hi,
No, this is a one-time payment.
Thanks & Regards,
ThimPress – Customer Service
Awesome. About backend/admin page. How to access it? or you have any screenshoot about Booking Admin Dashboard?
Thank You..
How can I translate the ”bedrooms/bathrooms” text?
Hi,
Can you take a screenshot of where you want to translate?
Thanks & Regards,
ThimPress – Customer Service