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Hi, quick question. If I want to use it for a tour directory, can each tour provider create an account and add/update their own tours? is there a payment option if I want to charge to the tour provider a fee to register the tour service on my site? if not can that be add it? can each tour provider add their WhatsApp number so they can get contacted directly by whoever want info or book the tour directly with the tour operator? you know like you click the WhatsApp option and it takes you directly to their WhatsApp account? I would like to have the option for each tour provider to be able to add their WhatsApp and be contacted directly! Thanks a lot for your help. p.s. I hope I am being able to make myself understood. if not, let me know and I’ll try to be more clear. Once again thank you.
We don’t have multi-vendor so you can’t have tour provider/charge to the tour provider and if you want add it, it will requirement customization and it’s beyond our support so you need consider to hire a freelancer to do it for you instead.
You can add the WhatsApp number in tour content as you wish.
Thank you for your interest by the way .
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The ROOM BASED PRICE does not work. I actually started a new project with this theme that I bought a couple of years ago and still looks beautiful. However, I noticed that the ROOM BASED PRICE is no longer working and it only shows the room but adult, child, infant and so on. So you can only select the room and nothing else and the system cannot book. What is wrong?
I actually noticed that I cannot only use the ROOM BASED PRICE or it will not work properly. I also have to add the BASE PRICE; Is there a way to use only the ROOM BASED PRICE and having the drop-downs displayed too?
The only way is add 0 in BASE PRICE.
Hi, I’m having trouble installing the theme on my WordPress site. Can you help walk me through it please? I download the “WordPress only download” and when I go to my WordPress site, it says, “problem installing theme.” Please help!
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I already did that SMH
And just got your email SMH. During the time it took you to respond and create this runaround you could’ve actually helped me
I’m not sure what SMH mean, but if you submit your problem in our support system, its should have get my responded from morning.
The public comment isn’t good idea to debug the problem because we will request wp-login to check the problem.
Also, you try to update your server requirement to fit our requirement then install our theme again: https://docs.goodlayers.com/server-recommend/ .
If after update the server, it still not work, you can try use ftp method to upload it: https://docs.goodlayers.com/theme-installation/ .
We’re so sorry for the inconvenience. We hope you’re understanding and submit your problem in our support system so we can check it together.
I am within the support period and I have submitted my issues several times, but unfortunately have not received any reply. So I have to post my question again, hopefully the author can read my issue and help me out :
1. Which pluglin should I install for muliti-currency function ?
2. I have set up stripe key, but the payment can NOT work. Can you respond to me quickly so that I will send you more details.
Thanks for your attn. and time.
I’m not sure where is your ticket. Could you provide ticket id here so I can check it? I’ve made responded to all tickets available from my working time in morning.
1. We don’t provide support for multi-currency so it’s impossible to do.
2. This question will require wp-login to check it, please add your ticket link here in next reply. I will take a look for your case as soon as possible for you.
UPDATE: I see your ticket now and its only created from 20 minutes ago, not sure what you meant I have submitted my issues several times, if you have problem when submit your ticket, please let’s us know and we will take a look on it.
What will you do for Google Core Web Vitals for your theme? They are coming… and it may be from 2021 that any wordpress theme will need this.
I told you that since a year ago, google gives priority to speed, rendering, etc. Core web vitals will be very important. You don’t listen to your customers. We’ve talked about that in the past. You must change the development mentality and think better about version 4.5 or version 5 and not give us a small update like 4.2.3 : (
I understand but it’s quite different. Along the way, we must provide bug fixes if we found it(and it’s better than we do nothing.). However, what you asked it the major change which take much much more time. As mentioned earlier, we have plan for it too but our schedule is now really tough with other themes. This theme is of course in the list as well but unfortunately, not its time yet. Please note that the development can take long time, it’s not a small task like bug fixes.
So in near future, we might release some update with bug fix again so please understand us if you don’t find major updated in near update in the future.
we have plan for it too but our schedule is now really tough with other themes = You said yourself what´s happen with this theme : it´s not a big priority . The major update should have been shedule since months. The major update will be fix and improve what´s we discuss in the past. Respect the 5,829 customers who bought this theme.
I want to buy HTML version which i can implement in my asp.net website. Do you provide HTML version?
Yes, here you are : https://themeforest.net/item/travel-tour-travel-tour-html-template/22967403 However, please note that the demo won’t be complete as in WP version. Only some demo will be available.
Hello, What I need to configure to PayPal payment support?
For paypay, you don’t need to do complex thing, you can just put your Paypal account in the payment setting in Tour Master option directly.
However, I suggest you to use business type account for your PP account.
Hello, When a Post display, first show the default image (theme), then after 1 sec, show the post featured image, this unnecessary process affect the performance, most for mobile device and I got warning message from Google Search Console. There is a way to avoid that?
Not sure what message you got from Google?
Can you provide site url so we can see?
I got a report 84 pages (post) have this issue in my Search Console report https://search.google.com/search-console/core-web-vitals/drilldown?resource_id=https%3A%2F%2Fwww.pacificadvent.com%2F&item_key=CAMQARgD&hl=es
Thanks for your info.
1. Can you provide screenshot of Google Search console? I’m not the admin of your site so I can’t see from your url.
2. About Google page speed, unfortunately, we can’t do anything much about that. It’s mainly depend on how you use the minifying, optimizaiton(ie image optimization plugin) or caching technique. The theme itself can’t cover all of that. You will need plugins to help improve that. I suggest you to follow instruction from Google directly. ex: https://take.ms/FpgON
About the default image display first, did you modify any theme files ? If not, please try deactivating all plugins out and see if this helps.
If not, please provide your wp-admin back via goodlayers profile page so we can check this out.
Do I have the ability to choose only specific date for my tour?
Option A: 12 June 2020 – 24 June 2020
Option B 15 December 2020 – 30 December 2020
The client will have the options to choose only that I mentioned above , either they choose A or B. And can I limit the number of people on a tour?
Example: Only 10 adults can book Option B, after that the booking is closed.
Thank you, Dheeraaj
Yes, it’s possible to setup it with our tour master system.
Thank you for your interest .
Hello, can you tell me why is opacity so high on mobile version in tours – featured image – header image. It is actually black! Please suggest what to do.
You can adjust it in: Tourmaster > General > Single Tour > Single Tour Header Gradient.
Thanks for your comment but it just has effect on desktop version, not mobile header tour image. It is almost black
It will surely effect to both version desktop and mobile too, could you check it again?
Pre sale question can I select the days available for every activity? 1 activity mondays, second one tuesdays…? thanks
Yes, you can set up it as you wish. Thank you for your interest .
Hello, please if you can let me know can I remove in tour contact form – I agree with terms and conditions row in sidebar. Thanks.
Please try go to include/tour-util.php file to remove these out around line 1848.
$our_term = tourmaster_get_option('general', 'register-term-of-service-page', '#');
$our_term = is_numeric($our_term)? get_permalink($our_term): $our_term; $privacy = tourmaster_get_option('general', 'register-privacy-statement-page', '#');
$privacy = is_numeric($privacy)? get_permalink($privacy): $privacy; $ret .= '<div class="tourmaster-enquiry-term">';
$ret .= '<input type="checkbox" name="tourmaster-require-acceptance">';
$ret .= sprintf(wp_kses( __('* Creating an account means you\'re okay with our <a href="%s" target="_blank">Terms of Service</a> and <a href="%s" target="_blank">Privacy Statement</a>.', 'tourmaster'), array('a' => array( 'href'=>array(), 'target'=>array() ))
), $our_term, $privacy);
$ret .= '<div class="tourmaster-enquiry-term-message tourmaster-enquiry-form-message tourmaster-failed">' . esc_html__('Please agree to all the terms and conditions before proceeding to the next step', 'tourmaster') . '</div>';
$ret .= '</div>';
Then check your site again.
please i need to change the mobile responsiveness arrangement for the payment checkout In the step 2 which is the contact details block, I need to move it to be the first block in the page. and move the payment block to be the second block.
can you please send me the purchase code
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
List by Continent / Country
List by Country / Area
Full Control of your Destinations
Destination pages / sub pages
Best Seasons of Tour
Destination’s Map or Landmark
Link to Main Region / Continent or Country
When can we expect this update for the Organised Destination? It has been long time since we have been asking for this. Please update this feature asap.
Thank you for your suggested but at the moment, we have tight schedule so we can’ sure it will available or not in future update.
is it possible to use thrid-partly booking engine like sabre gds with the theme?
First of all, Thanks for your interest
The only way to do this is to link the tour booking to specific url directly. Like this : https://demo.goodlayers.com/traveltour/tour/america-2-days-in-lake-tahoe/ (click on proceed booking button.)
However, note that with this way, you will not use the booking system from the theme.
There appears to be a conflict between the current version of Woocommerce and the latest edition of Travel Tour theme that has rendered my Checkout page into one column rather than two columns, and the Woocommerce Category Pages no longer have titles.
Can you please provide assistance?
Could you send an email to: email@example.com include purchase code so we can check it together?
Hi there, I have responded to your email. Could you please provide an update as I need this issue solved fairly quickly.
Hi there, I’d really appreciate a response via the email you’ve provided me. I responded 5 hours ago to that email and still haven’t heard a thing. As a paying customer, can you please provide assistance with a product that is essentially faulty in a fairly important aspect of it – the Checkout page.
I will take a look at it soon, please patience for us.
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