This author's response time can be up to 1 business day.
block builder doesnt work with wordpress 5.1.1. It brings out error Uncaught TypeError: t.css(...).transition is not a function and cannot add any element. Please ,fix it asap otherwise we will want a refund.
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
I already posted a question (ticket) in your support site https://goodlayers.ticksy.com/ticket/1971051/ no answer in 23 hours.
So sorry for late, could you send the wp access + ftp access in private reply in our support site so I can check it?
I sent already wp access via message!
Thank you so much for your update, our director will take a look on it soon.
Hello. Does your theme support fixed deposit (like $25) and not a %? Thank you.
Yes, the theme also supports fixed deposit as well
Also, is it possible in pre-selected packages to also pre-select number of people? I mean, imagine that 95% of the time they book for 2 persons, I want to have that already selected too.
Oh sorry, It was my bad. We don’t have the fixed deposit feature. We only have % deposit here.
About the pre selected package, will let the dev answer soon.
There’re an option to pre-select the package, btw, it’s not possible to pre-select the number of person though.
Humm. Any way to do it? Do you help on it?
When we use deposit, is it possible to only provide that option (and not full payment)?
1. Unfortunately we don’t have that option. It requires code customization in this case. You may consider to hire a freelancer to do it.
2. Yep, the theme has option to accept only deposit but not full payment : http://take.ms/gDLGJ
At the Tour rating section, I cannot click on the tab number 2 to read more reviews, it seems like its disabled, not sure why. I can only see the first 5 reviews on tab number 1. Can you please advise? Thank you
Can you provide page url that having issue please?
Thanks for your interest by the way
This comment is currently being reviewed.
Oh so you already purchased the theme?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello! I want to know if this themes is compatible with my WordPress Business account, there is no ftp account. The version of WordPress is 5.1.1
Yep, as I read, business plan supports custom theme : https://en.support.wordpress.com/business-plan/ So this will be fine.
Also our theme supports WP 5.X already.
Is it possible to have some auto generated QR or some barcode on the tickets so we can scan them at location?
Unfortunately, we don’t have that feature in our theme.
Hi, is it possible to make an affiliate program with this theme?
Sorry we don’t have affiliate feature in this theme.
I try to update price for tour system does’t work. For example I’ve update this page, price show on single tour is uptodate, but when I make a booking still use old price calculate.
How to disable popup window when user click button procced booking
I hope can fixed soon,
1. Please make sure that you update the theme to latest version in order to use with WP5.x. Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
2. About disable popup. Will let the dev answer soon.
After update theme and plugins still not work Sir,
How to change currency symbol from USD $ to something else? can not find the settings and its not mentioned in the documentation either
Hi i have a big problem i create a test tour and when i am at credit card details it always says fill al the information… however I input all the details.
hte link is https://excursionesnyc.com/web/tour/test
Please send wp-login via: firstname.lastname@example.org so I can check it. Please include your message so I can know who are you.
Hi, I sent the email 4 days ago. But I have not received any answer. Can you please let me know about any updates? Thanks
On Tour page we have content navigation, we also created content navigation on other pages for different use but how to make that content navigation sticky same as tour page.
It seems content navigation is going behind the menu on other pages.
Kindly guide thanks
Disabled Sticky menu for that page and it is working now. Thanks
Any update on Indian Payment Gateways.
Currently, there’s a third party plugin for Payumoney gateway (by third party developer) You can check out here : https://plugin.goflytour.com/
I don’t know why I could not submit a ticket, so I am posting it here:
I have some issues adding images to itinerary’s content.
Is there any ways to do this?
About support site, 1. Try to logout first then, make sure that you login with your Envato account that purchased this theme. https://drive.google.com/open?id=1SfpCuHOSk6wsDZgB73oFTMOO3Vf-esKE
2. Click on the ‘Submit ticket’ button and make sure that you select the correct theme here: https://drive.google.com/open?id=1mXiWJ1SFZYhcNERvIXV3h8bF92ukGrpp (Hotel Master), if still didn’t work, click on (Verify purchase with Envato) button, the green one below.
If still didn’t work, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page. I’ll try checking on that for you.
About this question, you have to put img tag directly in this case.
Try using this code.
<img src="IMAGE_URL" alt="" />
Hope this help
I just submitted a question there. I also had a question a few days ago. Could you support me?
I will handle ticket in tonight so please patience, thank you so much.
realy nice theme! Give it a german translation file for the theme? I can do it on my own, but its a lot of things to translate… I would also pay a bit for this work!
Really sorry, but unfortunately, we don’t have the pre-translated file for this theme :/
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $26.50
Price is in US dollars. Price displayed excludes sales tax.
Power Elite Author
Deliver better projects faster. Web, design & video assets
Unlimited downloads, from $16.50/month
Create Beautiful Logos, Designs & Mockups in Seconds
Design like a professional without Photoshop
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work