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Hey! Shinetheme, I filed ticket 2 days ago and last month but not hearing any feedback from you guys. Immediate support needed.
Hey! you guys don’t reply in support and don’t reply here on comments. What’s going on? I paid the theme so I can use it but until now it has lot of bugs.
For settings in Theme Settings > Page Options, you can check this image reference: https://nimb.ws/PYNMGs
Kindly be noted that we do not support AQwire Payment Method.
You need to custom code (not belong to support policy) to add this in Theme.
For examples, your redirect to https://portals-sandbox.aqwire.io/724care need to fill all cart information (item/price,date time)
Please feel free to contact us if you need any further information
Thank You and Best Regards!
Hello, I see there is a place for others to list their hotels/room/houses. Does this require another plugin or is it native to this?
Partner function is included in Theme Package.
After buying membership, Partner can list their hotel/room
When converting the writing to Arabic, there is no change to the website.
I bought it to create an Arab tourism website, I am looking for a solution
Our theme does support the Arabic language.
You can check this customer’s website in the Arabic language: https://goejazah.com/
Therefore, please provide us with the detailed description (photo, URL, admin account,..) that related to your question above by “submit a ticket” into our support system here:
That will help us to quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
I want to ask, if this theme as Flights and hotels API plugins integration, such that the site can list it contents and complete transaction through the response from the API
Our theme supports connecting to some API system to find available service.
But the bookings will be made on those API pages, not in the theme.
I use mapbox, but none of the list map functions are working. the only thing it does is showing a map in the single tour page. this theme just sucks
In Modern theme, there is no Map listing element to display list service in the map yet.
We will make a new element to do that soon.
For your information.
St location list tour is not working. I don’t want to be a guinea pig testing all the faulties. if your guys can’t have the theme worked properly very soon, I‘d like to ask for a refund. thanks
Which theme style that you are using for the site? Modern or Classic?
That element is only allow to work in Classic theme style.
Please check it again.
I am using Modern theme. It is very disappointing to know that once we have purchased the theme.
Is 2checkout really supported? I’ve just seen this “Travel Services, including Airfare, Cruises, and Car Rentals” on their Prohibited Product List.
Also before I buy, can I create a hotel/rental on my end and assign it to a partner?
Regarding 1st question, we just intergrate API to connect your website with 2checkout payment gateway.
In case your product is violate with 2checkout rule, your account still got banned from 2checkout
Regarding 2nd question, you can but this partner lost some function with this hotel. In this case, we highly recommend that partner create hotel by themself.
Please feel free to contact us if you need any further information
Thank You and Best Regards!
Pre-purchase question. I would like to use one of the modern themes but have a question. Can I change search form filters on the main page? For ex. Remove “From-To” and replace it with custom “Categories” option?
The Modern theme does not support to build custom search form anymore.
I am afraid that you have to custom code to change the theme layout.
Hi, st-location can’t edit, no place to add tour contents.
No backend editor in location pages
You can enable visual for Location type here to build: https://prnt.sc/ty4wl9
Today’s finds – not working: 1) St tour gallery map 2) St detailed tour map 3) St list map 4) Location list tour 5) List tour, can’t add map on location pages
I’d like to show all tours in mapbox. can you let me know how to do it? I cant find any instruction. thanks
Those elements does not support to work in Modern theme style yet.
It is only available to use in Classic theme style.
Also In Modern theme, there is no Map listing element to display list service in the map yet.
Again it is very disappointing.
You said those elements are only available to use in Classic theme style. However, in the demo screenshots, they are all in Modern theme style. So, clearly you are misleading customers. If these couldn’t be fixed very soon, I will have to ask for a refund.
Can you share a screenshot of the Modern demo that using those elements?
Do you mean these layouts https://prnt.sc/12kkgv6 ?
They are Modern fixed layouts for search result page. Not any elements.
Our document bellow will show you more details:
I use the theme for tours. and these, 1) St tour gallery map 2) St detailed tour map 3) St list map 4) Location list tour 5) List tour, don’t work.
I checked the above document you suggested. it is for hotel. Did you say in your description that this is no map in tour search display?
Hi, we have some issues and submitted a ticket yesterday, Ticket ID: 24285. Waiting your support! thanks
We aim to answer all questions within 24 hours (Monday – Friday from 8:00 am to 17:50 pm).
In some cases the waiting time can be extended to 48 hours .
Support requests sent during weekends or public holidays will be processed on next Monday or the next business day.
Also we have replied to your ticket.
You can access the support system then check it again.
can you please look at my ticket? Ticket ID: 23795. im stuck!
We have fixed the issue for you already.
Please check your site again now.
Hello Shine Theme; I want traveler theme but I have a questions pre-sales. We want to open online rental site. We want to make village rental, car rental, boat rental with traveler theme. Can we do it with traveler? Can you rent all types on one site?
Our theme is provided Rental service (village rental), Car service (car rental) but don’t have Boat service yet.
Hi, can you let me know how to remove this css/js and stop loading them? the web speed isn’t good, I need to stop loading those which are not used. /traveler/v2/css/affilate.css, /traveler/v2/css/affilate-h.css, /traveler/v2/css/partner_page.css, /traveler/v2/js/car-tranfer.js’ id=’car-tranfer-js-js
This request need custom code that not belong to our support policy.
You should find a developer to help you customize the function and control it.
If you want to improve the site performance, you can follow this document:
Hope it helps.
I am getting fed up with the support. those css and js extra requests for my tour website. This theme loads those unnecessary requests anyway. You should try to test your theme’s speed through GTmetrix. You are suggesting to add more plugins to speed up. that’s just ridiculous.
Greetings. I have the administration of a site with this template but they blocked my purchase. Will you have a manual to know where to move it or can you help me here?
I don’t see purchased badge of your account.
If you have purchased code, you can submit a ticket in our support system https://shinehelp.travelerwp.com/ then we will help you check it closer.
When the new update is coming for wp 5.7.x
I have tried it. WooCommerce files are outdated for new woocommerce version. WooCommerce setup wizard is not working after installation.
PS: I have purchased a long time ago but start using now.
Traveler 2.9.3 works normally with WP 5.7. You can update your Wordpress
For notice woocommerce files oudated, you can skip it and use Traveler normally
In case you’re seeing a notification in your administration dashboard saying the theme includes some outdated WooCommerce templates, it means you’ve recently updated WooCommerce but haven’t updated the theme yet.
Don’t worry about that. You can work normal without the fixing outdated templates. That file don’t affect to any function of theme and your site.
We will check and update theme soon.
Hello, so I installed WPML to translate our French site into English with your theme. A lot of things are working but I have some home page blocks that don’t display English home page content, including two Hotel List and Place List blocks. I can see the title of the blocks in English but not the dynamic content with places or hotels, which are displayed well in French version. thank you in advance.
1. WPML plugin help you make the site in multiple languages.
2. About the translation, you can use Poedit to translate text of theme:
Don’t forget update the language file in the step 4 to get all available text.
3. You can refer this document for the way of set up WPML plugin and translate your post/page/service to make it display in multi languages.
How can I test partner panel? I tried registering demo but it shows same panel as a client.
kubapartner on https://mixmap.travelerwp.com/ can you active it for me?
HI, I have two pre sale questions for car rent: is it possible to enter a different price on the weekend 2) is it possible to enter a price at each pickup location?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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