10288 comments found.
Hello. theme reduces the quality of activity (uploaded) images, it makes my product unattractive and the site is ugly. please help it`s urgent!
Hello
We will update theme to fix this issue in new theme version 2.9.4 soon.
Regards
Hello,
I search your plugin for affiliate link of booking . com who create a calendar https://wpbooking.org/ the link not work Where can I find it ? ThanksHello,
Our calendar is coded inside, not build via plugin
If you mention to booking.com affiliate, we just support API to show search results from booking.com
https://affiliate.travelerwp.com/Please feel free to contact us if you need any further information
Thank You and Best Regards!
Hi,
I have already purchased shared hosting. Now the problem is they wont let you edit the php configuration in the shared hosting plans. Is there a way or a work around to install this demo manually or something we can do about it. Any help is appreciated.
Regards.
Hello,
In this case, just ask Hosting Supporter to change these PHP Configurations
You cannot change it by yourself but Hosting Supporter will help you do that
Please make sure that your server has matched all our requirements here before you import demo data:
https://docs.travelerwp.com/theme-installation/requirementsPlease feel free to contact us if you need any further information
Thank You and Best Regards!
Hi,
As i said they denied the request saying that with shared hosting plans we have to make do with what was given. So in such situation im looking for a way around. If thats possible kindly provide the instructions Also if its possible to do an XML import
Regards.
Hello,
Such a shame hosting. Although you can manage demo import, your site still cannot run properly
For example, Memory_limit require 256M but your server is just 128MB
-> the function cannot run properly
It just looks like you run Windows 10 on CPU with 128MB of RAM
Hope you understand.
Please feel free to contact us if you need any further information
Thank You and Best Regards!
Hi, How do i manage the demo import. Can you guide.
Thanks.
Hello,
If your server meet all requirement, you can just click in demo import
If you still meet that issues, kindly provide us the detailed description (photo, URL, admin account,..) that related to your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/That will help us to quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Still facing issues setup the woo commerce payment, the order confirmation is after the purchase button looks so weird and not working properly?!
Hello,
Please provide us the detailed description (photo, URL, admin account,..) that related to your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/That will help us to quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Why do i need to register somewhere else to submit, I don’t need this i want refund
Hello,
Because Support System is an official channel to support user
Via Envato Comment, it’s not a secure channel to share your WPAdmin account and your FTP Account
Therefore, submit a ticket is a proper way In support ticket, you can upload image, share login credentials. With these information, they can check properly
Hope you understand
hello,
when coming next Update ?
Hello,
Next update will be released next month
We are working on it and try our best
Hope you understand.
Please feel free to contact us if you need any further information
Great work, good luck with sales
selfstorage-delmenhorst.de
Hi, is any planning to fix airport transfer feature with information page and add google api search for the location in upcoming updates. it shows mess in search bar
Hello
Regarding “airport transfer feature with information page”, could you provide more information (screenshot, test case…) to check thoroughly. We have not received any report related that issue
Regarding “google API for location search”, we do not have near plan to include it into.
Hope you understand
Please feel free to contact us if you need any further information
Hi can we change the icons names and the icons itself on the tours page
https://mixmap.travelerwp.com/st_tour/10-days-of-vacation-in-florence-resorts/Thanks
Hello,
You can change but it require custom code.
These icon is not just drag and drop icon. These icon has been coded in layout
Hope you understand
Please feel free to contact us if you need any further information
Thank You and Best Regards!
Hello i bought the theme today but when i installed it i saw that the mega menu is missing and the language changer is missing. I would like to get the files for the full version of the following theme from the demo – Grid Images Traveler with all connections and the language switcher as its shown in the demo. If u cannot send me those files i would like to have a refund Thank you!
Hello,
1. To enable mega menu, just navigate to WPAdmin > Theme Settings > Styling Options > Menu then Enable Mega Menu https://prnt.sc/18nessg2. The Language Changer is selected in WPAdmin > Theme Settings > Styling Options > Header: https://prnt.sc/18nido1
It shows only when your website is multi-langauges. It make no sense when your website is only 1 language.
Hope you understand
Please feel free to contact us if you need any further information
I have chosen your theme, because I saw that it is ready in two languages, usually when I buy a theme from this platform when I install it it comes with everything that is in the preview – the same as it is shown and it is easy to change everything with your texts and pictires and to navigate. This is the reason I buy themes from this platform. I am expecting to receive the same product I am seeing in the advertising of the theme. When I try to make the website multilanguage with the plugin polilang the theme is crashing. Please provide me the same product as shown in the prewiew with languages installed, because your theme needs to be made multilanguages with some other plugin or I do not know how. Thank you!
Hello,
To build multi-languages website, you can use WPML (recommended)
https://docs.travelerwp.com/theme-installation/plugin/how-to-install-and-setup-wpmlPlease feel free to contact us if you need any further information
Thank You and Best Regards!
Hello, any thoughts on updating the theme to not use OptionTree? Also perhaps not WP baker and instead use Elementor or similar?
Hello,
At this moment, we don’t have any plan to change OptionTree and WPBakery Page Builder.
Regarding Elementor, we will check on it (not guarantee). But it will not change or apply for the existed layout Hope you understand
Please feel free to contact us if you need any further information
Thank You and Best Regards!
DO NOT BUY THE THEME….Its very, very limited to Styling options on their “modern” theme and their support system does not support it to make any style changes to the theme…..this is what I have to do so far to change the color of anything. MUST KNOW CSS…..header .logo img { max-height: 60px; }
/hide tour location/ .ml5.f14.address.st-location—style4 { display: none; }
/share icons single tour bg color/ #st-content-wrapper.st-single-tour .st-tour-content.style7 .st-hotel-header.st-header—info .shares .share-item {
background: #11891f !important;}
/tour time bg color and prev and next buttons and alert message/ .content__time { background-color: #1dd034 !important; } .owl-prev.disabled { background-color: #1dd034 !important; } .owl-next { background: #1dd034 !important; } .alert.alert-danger { color: #1dd034 !important; }
/gallery icon and video color/
.group__gallery—popup.has-icon.st-gallery-popup { background-color: #1dd034 !important;
} .group__video—popup.has-icon.st-video-popup { background-color: #1dd034 !important;
}
.has-icon.st-gallery-popup.group__link—gallery { color: #11891f !important; } .has-icon.st-video-popup.group__link—video { color: #11891f !important; } /related items shadow fix/ #st-content-wrapper.st-single-tour .st-list-service—bg .related__item { margin-bottom: 40px;}
/fix fixed menu floating half a page/ #st-content-wrapper.st-single-tour .st-tour-booking { top: 0 !important; }
/hide each tours group size, type and info/ .st-tour-content.style7 > .container:nth-child(7) { display: none; }
/button color/ .st-btn—book a { background-color: #00d102 !important }
.st-solo-banner-bg button.vc_general, .st-solo-banner-bg button.vc_btn3, .st-solo-banner-bg button.vc_btn3-size-md, .st-solo-banner-bg a.vc_general, .st-solo-banner-bg a.vc_btn3, .st-solo-banner-bg a.vc_btn3-size-md { }
color: #ffffff !important;
background: #00d102 !important-webkit-box-shadow: 0 5px 0 #df5334;
box-shadow: 0 5px 0 #00990B;/remove breadcrumbs/
.st-breadcrumb {display: none !important;} /bg image in search resulst/ .st_1623866374 { background-image: url(https://enriquea18.sg-host.com/wp-content/uploads/2021/06/galeria1.png) !important; }
/Sub tours headers main menu style/
.st-header-6.single #header.header-style-4{ }
background: #11891f;header.header-style-4 .header .header-right #st-main-menu .main-menu li.current-menu-item > a, #header.header-style-4 .header .header-right #st-main-menu .main-menu li.current-menu-ancestor > a {
color: #1a2b48; }
header.header-style-4 .header .header-right #st-main-menu .main-menu > li > a {
color: #1a2b48;
}
.st-header-4.single #header.header-style-4, .st-header-4.error404 #header.header-style-4, .st-header-4.page-template-template-checkout #header.header-style-4, .st-header-4.page-template-template-payment-success #header.header-style-4, .st-header-4.woocommerce-page #header.header-style-4, .st-header-4.author #header.header-style-4 { }
background: white;}.st-header-4.single #header.header-style-4 #topbar .st-list li a, .st-header-4.error404 #header.header-style-4 #topbar .st-list li a, .st-header-4.page-template-template-checkout #header.header-style-4 #topbar .st-list li a, .st-header-4.page-template-template-payment-success #header.header-style-4 #topbar .st-list li a, .st-header-4.woocommerce-page #header.header-style-4 #topbar .st-list li a, .st-header-4.author #header.header-style-4 #topbar .st-list li a {color: #384660;st-content-wrapper.st-single-tour .st-tour-booking .st-tour-booking__info .st-tour-booking__submit .btn-large {
background-color: #ff3938 !important;
}
I want a refund on this, or at least a Discount. I’ve never dealt with a theme soo limited with Styling options before. Or heard the developers not support any styling option changes, and they want us to hire some else to do them for us
I would like to know HOW you get pricing and availability for the hotels? Is this with ical? or other interface? can have MULTIPLE rooms each hotel or only 1 price per hotel? thnak you
Hello,
/* Price’s hotel is shown from the lowest price of Room inside. */
Price just show for sample, exactly price of each room will be shown when you select each room
It does not work with ical or other interface, just our coded service
You can set mutli room in each hotel
For example: https://mixmap.travelerwp.com/st_hotel/dylan-hotel/
Please feel free to contact us if you need any further information
Thank You and Best Regards!
Ok, so there is NO way to see if a room is actually AVAILABLE? can I at least turn it off and on easily?
Hello,
To set room available/unavailable, from the back-end you can edit Room and set it up
From the front-end, when select hotel then select room, customer will see this room if it available and will not see if room unavailable
Hope you understand
Please feel free to contact us if you need any further information
All the time I face throubles with this very expensive theme! For more than 1 year I try ti fix bugs but all the time the theme is updated and now another mess on it! TheSQL sintax isnt working and I dont know even what it means!!! Please help me, that not fair!!! https://imgur.com/ElG6Uzu
Hello,
Kindly navigate to WPAdmin > Theme Settings > Advance Options then change your date format in Input date format
We recommend {dd}/{mm}/{yyyy}
In your screenshot, you have set it wrong so system cannot read checkin checkout date https://prnt.sc/18wu4xlPlease feel free to contact us if you need any further information Thank You and Best Regards!
But in Brazilian Portuguese the date should be like: dd/mm/aaaa not dd/mm/yyyy. How could it be done?
Also the map location on posts just appear in English, even if my wp is in portuguese :/
Hello,
yyyy is the shortcode for system understand. Not just for human reading. Therefore, kindly change to yyyy for standard code
Map Location is crawl from MapAPI (Google or MapBox based on your API). Therefore, it depends on your MapAPI settings. Traveler just help to show it
Please feel free to contact us if you need any further information
Thank You and Best Regards
Hi, I need some support, took over a website of a client of mine that has been using the theme for some years. Now I’ve updated the plugins and everything and the reservation step gives the error “Sorry, this product cannot be purchased.” and there is no way I can get this resolved. Neither do I have the right license key, because it was purchased some years ago by anyone else. I do have a fully patched environment, what to do to get help?
Hello,
Could you send detailed question + WPAdmin Login Credentials to vietphuong@shinetheme.com
We will check your legal license key first then check your issues
Please feel free to contact us if you need any further information
Thank You and Best Regards
Email sent, thanks! I’ve asked the original purchased for the code, haven’t got a reply yet.
I need a presales discussion if it’s possible. I already sent at chatbot.
Hello,
Could you send email via vietphuong@shinetheme.com
Ịn chatbot, when you are offline, the conversation will be turn off and cannot continue
Hope you understand Please feel free to contact us if you need any further information Thank You and Best Regards
Hi. I need your customer support.
I am using traveler theme on my website. I setup all things but when i click on login and signup button in header, a popup appears for just a half second and then disappear.
What could be the issues. Can you please fix it ASAP?
Hello,
Please provide us the detailed description (photo, URL, admin account,..) that related to your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/That will help us to quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hello, I’m getting a lot of spam users. Is there a way to use captcha or something similar to prevent bots from signing up? thank you!
Hello,
For anti spam, you can try some guideline or 3rd party plugin
https://www.anarieldesign.com/how-to-stop-spam-user-registration-in-wordpress/ https://wpforms.com/simple-tricks-to-eliminate-spam-user-registration/Please feel free to contact us if you need any further information
Thank You and Best Regards!
Thank you!
Hello! I am running the latest version of all the software but I have an issue: when I go to the dashboard, it doesn’t link to /?sc= but instead directly to the page. Is there a way to fix this? Thank you
Hello,
You can check these options WPAdmin > Theme Settings > Partner Options > Allowed custom sort link for partner page and set it off
WPAdmin > Settings > Permalink > click Save Changes
Please feel free to contact us if you need any further information
Thank You and Best Regards!
Before making a buying decision, I checked your demo in mobile, but surprised to see that booking date selector is not working properly. I was unable to select end date on touch screen. It is unbelievable that Such a huge selling theme can have this type of problems.
On rental demo is there any option to select two booking calendars instead of one at the place of check in and out. Is more option on booking form configurable? eg I want to remove vip service etc option in booking form. Please update how this problem can be solved so that I can make the decision to buy
Hello,
Could you share which URL have you meet that issues and in which browser(mobile device)
I have checked but cannot reproduct your reported issues
Kindly be noted that customer only need to click on Check In. With dropdown Calendar, user can choose both Check In and Check Out date at the same time. No need to reclick on Checkout Date section
Please feel free to contact us if you need any further information
Thank You and Best Regards!
Hello, I have a problem to when I or vendors try to add a new tour from Admin Dahsboard- I Could not able to do that(OOPS… Something went wrong here :(404 ERROR)
I cant login to your ticket system as it give wrong user or password, when try to reset it give use email not valid, when try to register it again it give me email registered !!!!
Hello,
Sorry for those issues you got.
We saw that your account is expired already so please provide us the detailed information (photo, URL, admin & FTP account,..) that related to your problem via this email address:
vietphuong@shinetheme.comWe will surely check on this.
Thanks and Best Regards!
Email sent – with thanks in advance
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