URGENT !!!!
After updating Traveler version: 3.1.1
The problem is not setting availability by default to AVAILABLE.
The problem is that as soon as you edit the availability page it sets the whole year as available. It makes no sense to select the whole year as not available and then select some available tour dates.
I have been using this theme for more than 2 years before there were no such issues. This is really annoying and it is a waste of time.
It generates garbage for each tour in st_tour_availability table.
After the update, it messed up all my availability dates.
Please find URGENT solution...
Author response
Hi EntwickTech
We would like to send our sincere apologies for all the inconveniences you have been encountering. However, it seems that there might be a misunderstanding regarding how Traveler works
There are no bugs or any issues here.
It is totally disastrous user experience when the admin creates a tour but still has to update the availability. Therefore, with Traveler tour is always available by default
If you need to set an unavailable status for a specific date, update Availability and set those dates
Traveler also have Bulk Edit function for up to 3 years
Hope you understand
Please feel free to contact us if you need any further information
Thank You and Best Regards!
Thank you for the great theme and good support.
Author response
Dear Lrgmadeira1,
Thank you very much for the time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.
We're glad that you're enjoying the theme as well as the support service provided by our team
Thank You and Best Regards!
Buggy theme, unhelpful support.
Author response
Hi seanm83,
We sincerely apologize for any inconvenience caused.
As far as I know, your purchase was just made yesterday (2023-11-21), and you haven't created any support tickets on our ShineHelp system.
We are not aware of how your issue looks or what problems your website might be facing. In fact, we don't even know what your website is to provide support.
Please create a ticket with your website information and details of the issue. We are more than willing to help.
Hope you understand.
Please feel free to contact us if you need any further information.
Thank You and Best Regards."
Support is amazing! They reply and fix everthing you might need in a short time. So happy with Traveler Theme!
Author response
Dear TiaViva,
It is wonderful to hear you are having a great experience with Traveler and our services.
Thank you very much for taking the time to post a review and for your kind words. Your sincere compliments are one of the greatest inspirations for us.
We promise to always keep focus and be hard-working on updating products and providing great service for great customer experiences.
Thank You and Best Regards
The Traveler WordPress Theme by shinetheme is an exceptional choice for creating travel booking websites. Its ease of customization, with over 30 professional demos and a one-click import feature, makes setting up a site quick and efficient. Designed for a wide range of travel services like hotels, tours, rentals, and car agencies, it offers a comprehensive booking system without needing extra plugins. This system includes search availability, detailed service pages, and various payment options, enhancing both user and client experience.
What stands out is the theme’s adaptability to different travel niches, mobile-friendly design, SEO optimization, and integration with major calendars like Google and Airbnb. It also supports multiple payment gateways and affiliate programs, adding to its functionality.
The Traveler theme is a versatile, user-friendly, and feature-rich choice for anyone in the travel industry, combining aesthetics with practicality for a professional online presence.
Author response
Dear sriconnection,
Thank you very much for the time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.
We're glad that you're enjoying the theme as well as the support service provided by our team
Thank You and Best Regards!
Very clear support.
Thank you very much to the support service - they solve all problems very quickly and efficiently.
I am pleased with the cooperation.
Author response
Dear alexrossvip,
It is wonderful to hear you are having a great experience with Traveler and our services.
Thank you very much for taking the time to post a review and for your kind words. Your sincere compliments are one of the greatest inspirations for us.
We promise to always keep focus and be hard-working on updating products and providing great service for great customer experiences.
Thank You and Best Regards
It's the most flexible tour booking theme in the market at the moment. It can be improved of course, and I'm sure the authors will. They also provide a feature customization service for an extra cost. I requested a feature and they delivered it before the deadline, working very well. I was also provided with a 2-week warranty period in case I need help. Highly recommended!
Author response
Hi josh2702,
Thank you for taking the time to provide us with such positive feedback and for awarding us a 5-star rating.
We are delighted to hear that you had a great experience with our team.
Thank You and Best Regards!
Theme providing only two indian payment gateway support rajor pay and pay but both payment gateway are not functional due to rbi issues from one year. But no other payment gateway update also tried to do the same using woocommerce checkout but that is also not working, totally depend on cash payment with this theme, not happy.
Author response
Hi Prashant_univiz,
We're incredibly sorry. We're doing all we can to help.
Regarding Razor Pay, it works normally. Kindly make sure that you are using the latest version. Otherwise, you can create a ticket and our support team will check on your environment
Regarding WooCommerce, what Traveler provides is the checkout interface which allows the WooCommerce payment gateway connect into. Therefore, any issue from WooCommerce payment gateway, itself, comes from the plugin. Kindly contact the plugin author for help
Hope you understand
Please feel free to contact us if you need any further information.
Thank You and Best Regards
I chose it while looking for a theme to organize the travel agency's homepage. As a WordPress user, it took a considerable amount of time to understand the theme at the beginner level, but the support team's quick response to the inquiry ultimately enabled us to complete the homepage. I think it will be the best theme if the user convenience is upgraded to reflect the inquiries.
Thank you.
Author response
Dear jmtwins,
It is wonderful to hear you are having a great experience with Traveler and our services.
Thank you very much for taking the time to post a review and for your kind words. Your sincere compliments are one of the greatest inspirations for us.
We promise to always keep focus and be hard-working on updating products and providing great service for great customer experiences.
Thank You and Best Regards
Complete solution, depend on what you want to do with it, require basic knowledge but support is great and is documentation allow to do things alone without a need for a developper. Elementor also is a powerfull tool that can help you design your website like I did myself.
Author response
Dear mbenkirane,
It is wonderful to hear you are having a great experience with Traveler and our services.
Thank you very much for taking the time to post a review and for your kind words. Your sincere compliments are one of the greatest inspirations for us.
We promise to always keep focus and be hard-working on updating products and providing great service for great customer experiences.
Thank You and Best Regards
I purchased this WordPress theme with high expectations, but I was extremely disappointed. Despite the high price, I found the theme to be poorly documented, making it incredibly difficult to even begin to understand how it works. The documentation is fragmented, confusing, and often nonexistent for crucial functionalities.
The unnecessary complexity of this theme is overwhelming. It makes no sense for such a basic theme to have such a steep learning curve. I'm an experienced WordPress user and have worked with many different themes, but this is by far the most needlessly complicated. Settings are scattered in different places and often hidden in incomprehensible submenus.
Furthermore, the actual theme's functionality is very limited when it comes to customizations. I expected to be able to modify my website easily and effectively, but instead, I spent hours trying to achieve even the most basic changes.
I cannot recommend this theme to anyone. It's a complete letdown. I wasted my money and now have to look for an alternative theme that does the job more simply and efficiently. Avoid this theme at all costs! One star is too generous.
Author response
Hello avanzi_giovanni
We truly apologize for any inconvenience caused.
Regarding 1st point, we already have both the official document and video guidelines for your reference: https://travelerwp.com/documents/ and https://www.youtube.com/user/shinethemetoday
Kindly be noted that Travleer is a multi-function theme. Traveler not only provides layout templates but also booking functionality. Besides, customers always want to customize everything according to their personal wishes. That's the reason why there are so many settings in Theme Settings
When you want to customize in a different way than usual, of course, you need to customize the code yourself
Hope you understand
Please feel free to contact us if you need any further information.
Thanks and Best Regards!
terrible slow with lots of codes
Author response
Hi anvietnamtours,
We're incredibly sorry. We're doing all we can to help.
With multi-functions, it is obvious that Traveler contains a lot of codes. But it does not mean that Traveler slows. We have optimized it to match Google Page Search already. Mostly, the issue comes from your poor hosting or 3rd party plugins.
You can refer to our article below for more information on the slow-loading issue: https://travelerwp.com/my-website-is-slow-what-can-i-do/
We recommend using the WP Rocket plugin to optimize the site: https://travelerwp.com/speed-up-and-improve-your-websites-performance/
Last but not least, we provide support via the ShineHelp Support System:
https://shinehelp.travelerwp.com/
Hope you understand
Please feel free to contact us if you need any further information.
Thanks and Best Regards!
Super great Theme and awesome Support. Thank you guys a lot for the work.
Author response
Dear jehuevents,
It is wonderful to hear you are having a great experience with Traveler and our services.
Thank you very much for taking the time to post a review and for your kind words. Your sincere compliments are one of the greatest inspirations for us.
We promise to always keep focus and be hard-working on updating products and providing great service for great customer experiences.
Thank You and Best Regards
The theme is very good. We some tricks we can do a lot but the support is even better. They answer within 24h which is super useful.
Author response
Hi muskoio,
Thank you for taking the time to provide us with such positive feedback and for awarding us a 5-star rating.
We are delighted to hear that you had a great experience with our team.
Thank You and Best Regards!
Nice theme, great support.
Author response
Dear Ewoutd,
It is wonderful to hear you are having a great experience with Traveler and our services.
Thank you very much for taking the time to post a review and for your kind words. Your sincere compliments are one of the greatest inspirations for us.
We promise to always keep focus and be hard-working on updating products and providing great service for great customer experiences.
Thank You and Best Regards
Good Support!
Author response
Hi sanvla21,
Thank you for taking the time to provide us with such positive feedback and for awarding us a 5-star rating.
We are delighted to hear that you had a great experience with our team.
Thank You and Best Regards!
