Reviews for Travel Booking WordPress Theme

Reviews for Travel Booking WordPress Theme

Cart 13,435 sales
Recently Updated
Well Documented

661 Reviews

for Customer Support

Anyway it is visible on ticket support list that we have 11 tickets opened. Every of them was answered within one hour (if working hours are), and they helped us in very very friendly way with some advices which are also visible in ticket support list. After 20 years in business developing, we can say: this is real example how customer support should be like. Thanks to all Traveler team

Author response

Dear RepubblicaMedia,

Thank you very much for your time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.

We're glad that you're enjoying the theme as well as the support service provided by our support team

Thank You and Best Regards

for Customer Support

I bought this theme 2 years ago and it was very buggy and did not meet my requirements as it stated. Recently, I bought it again and it has advanced very well. Customer service (Bryan) has been very helpful fixing what I have asked. It must be understood that this is a somewhat ambitious theme that wants to cover all travel needs. So, they have a lot to be looking out for. I hope the support keeps being as effective and I can rely on the theme for a good time.

Author response

Dear marcah,

Thank you very much for your time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.

We're glad that you're enjoying the theme as well as the support service provided by our support team

Thank You and Best Regards

for Flexibility

I'm writing this review in accordance to the Rating or Review Policy. This product isn't flexible at all. You either need exactly what the demos show or you will have to hire someone to code additional changes. I'm not talking about core changes but simple color and order changes. Also, this item has plenty of bugs when you connect woocommerce has you are in different regions as the "." and "," get all messed up. I believe the theme author should dedicate more time addressing these issues instead of launching new features.

I sincerely hope this review does not get deleted as I believe it gives plenty of value to this community. It is respectful, helpful and constructive.

Author response

Hello,

It's ThemeForest - not us, who has removed your previous review once it violates with rating policy. This is the marketplace and kindly follow its market's rule

In general, you are abusing the rating system by forcing us to provide the does-not-support function. Moreover, that function has never ever been mentioned in the Traveler.

https://themeforest.net/item/traveler-traveltourbooking-wordpress-theme/10822683

Just like asking fish to climb a tree. That makes no sense.

Our fixed layout with an awesome design helps customers build a website quickly. You cannot mess up everything and then ask us to support you. We do exactly as we show on our demo: https://travelerwp.com/

If you don't want it, you can send a refund request and we will help to check:
https://themeforest.net/refund_requests/new

Hope you understand

Please feel free to contact us if you need any further information

Thank You and Best Regards!

for Design Quality

it's a wonderful theme

Author response

Dear musenyamandaevans,

Thank you very much for your time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.

We're glad that you're enjoying the theme as well as the support service provided by our support team

Thank You and Best Regards

for Customer Support

This is the best Theme in the market. it meets all the needs for travel and hospitality industry with all business segment .... Love it :)
I have 5 licenses so far and growing, The support team, (Bryan mainly) are very helpful, quick reply and direct to the solution, very professional.

Its great decision to move to Elementor page builder, although its still need extra attention, however, this will help a lot for designing and adding some extra touches
Please release the new update ASAP :)

Thank you theme builder and support team

Regards

Author response

Dear h_abudahab,

It is wonderful to hear you are having a great experience with Traveler and our services.

Thank you very much for taking the time to post a review and for your kind words. Your sincere compliments are those of the greatest inspirations for us.

We promise to always keep focus and be hard-working on updating products and providing great service for great customer experiences.

Thank You and Best Regards

how to remove bug

Author response

Hello,

We truly apologize for any inconvenience caused.

Kindly be noted that we have an official support system: https://shinehelp.travelerwp.com/

At this moment, we have not found any account which is related to your Envato username "southsulawesiexperiance". We don't even know your website. How do we help you when you don't even create an account or submit a ticket on it?

Kindly submit a ticket and we will help to check Otherwise, you can send an email to phuonghv@shinecommerce.co with the detailed question (attached photo as well) for a better understanding

Please feel free to contact us if you need any further information

Thank You and Best Regards

for Code Quality

very good

Author response

Dear ashleyair,

Thank you very much for your time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.

We're glad that you're enjoying the theme as well as the support service provided by our support team

Thank You and Best Regards

for Flexibility

GOOD THEME

Author response

Dear sushantonface,

Thank you very much for your time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.

We're glad that you're enjoying the theme as well as the support service provided by our support team

Thank You and Best Regards

Great theme, up to date, fast support, keep it on guys!!!

Author response

Dear EdvardSpektar,

Thank you very much for your time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.

We're glad that you're enjoying the theme as well as the support service provided by our support team

Thank You and Best Regards

for Customer Support

Mai Tran provide solution of every issue I faced. Never saw this type of support. Theme is also good but need more updates.

Author response

Dear himanshumangla2012,

Thank you very much for your time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.

We're glad that you're enjoying the theme as well as the support service provided by our support team

Thank You and Best Regards

for Flexibility

thank you

Author response

Dear yusufkeles,

Thank you very much for your time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.

We're glad that you're enjoying the theme as well as the support service provided by our support team

Thank You and Best Regards

for Customer Support

Great Customer Support they stay with me until the problem is fixed rare to find such a support

Author response

Dear THAWADI,

Thank you very much for your time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.

We're glad that you're enjoying the theme as well as the support service provided by our support team

Thank You and Best Regards

for Customizability

It is a great Theme, with a lot of settings, a few things could be added, like on the Car transfers if you could set a specific time of departure, etc.
Then the documentation could be improved a little, as some of the pictures are older ones, and the videos have no sound. The support is fantastic, but it would be cool for both us as users and for their support team if you could search for solutions among the submitted tickets.
Mads

Author response

Dear madsmoelgaard05131968,

Thank you very much for your time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.

We're glad that you're enjoying the theme as well as the support service provided by our support team

Thank You and Best Regards

for Customer Support

Great and fast Support by Mai Tran and Bryan. Thank you all!

Author response

Dear Steventay,

Thank you very much for your time to leave such glorious feedback, which is really inspiring and we can assure you that such amazing reviews even make us do our best.

We're glad that you're enjoying the theme as well as the support service provided by our support team

Thank You and Best Regards

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