Looks like you said not right yet.
After checked your account on our support system we found you have 4 tickets here:
The first 2 tickets our support team ready answered to you in 2-3 weeks to help you.
And the last 2 tickets you are just post yesterday and the problem is from the input API key from Google. Our supporter ready answer to you very clearly and we also have guide to find Google API key here: http://guide.travelerwp.com/docs/other-feature/advance-featured/google-api/#post-1051
You are not read our guide, try to not understand, and try to make a review not right about our product.
We always recommend everyone working direct with us on our support system for solved any problem, that is the best way to helps to save time for both.
Hope this make clear for you.