85 comments found.
the support system gives error when trying to enter PURCHASE CODE on CREATE SUPPORT TICKET ..
This is because of the envato API causes the problem that it wont recognize the purchase code so please wait a moment and try to open ticket again. Or you can send us email from this link https://smartdatasoft.com/contact/
Theres a problem with the url – it is not SEO friendly. When you go to a tour destination, category or location, it shows with an underscore e.g. ......../tour_destinations/...... Please correct that in your future updates.
Can’t see the demo live it’s down
You can check now again.
I lost my site (hosting payments issues) Now I’m trying to reinstall it (same domain, new server), but it says the license is already used and I can’t activate. Help
Hi,
You can manage your license yourself now. Please follow this link https://smartdatasoft.com/docs/travio-travelling-agencies-wordpress-theme/new-license-system-in-theme/how-to-manage-your-license/
Thank you, SmartDataSoft Team
I tried that, but it says: No activated sites found with your username, please activate a site with your license. (even if it apeared as used before)
Hi,
I just checked your license and it seems it was registered to a site but inactive which means the license should be activated however I have removed the license from that site, now you should be able to activate the license on your site.
Thank you, SmartDataSoft Team
When I try to manage the license, it says there is no activated sites found with my username, that´s ok. But when I try to activate, it always says it’s used, so I can’t activate it =(
Hi,
We have found the license is activated on this site https://brosandi.com.mx/inicio we have removed it now please check if you can activate the license or not. If you still can’t activate the license now then please message us the site access through the Envato profile or https://smartdatasoft.com/contact/ from this link we will check your site and find the reason for the license not activating.
Thank you, SmartDataSoft Team
Contact form 7 is not working properly. Always it throws some error. While try to submit the form the button is not even working, it is not submitting.
Sorry to know, unfortunately in this case we have nothing to do, contact form 7 is a open source plugin, we just integrated in our theme for user. If you have problem in this plugin you can use other contact from plug in fluent from etc Thank you
That also couldn’t be done. Because the widgets are not getting update when we change anything. It is showing this error “There was an error. The response is not a valid JSON response.”
Hi, Could you please open ticket in our support system. This is very unfamiliar issue so we need to check the site to find out the reason for the issue. Thank you
Hello! I can’t find where to change the footer information, and some demo pages don’t load and give a 404 error
please open ticket in our support system https://support.smartdatasoft.com thank you
I’m installing this template on fresh wordpress, but I got problem while Import Demo Data. Can you help me?
[ERROR] Failed to import “destination-1” (Media) [ERROR] Failed to import “destination-2” (Media) [ERROR] Failed to import “destination-3” (Media) [ERROR] Failed to import “news-9” (Media) [ERROR] Failed to import “news-10” (Media) [ERROR] Failed to import “news-11” (Media) [ERROR] Failed to import “advice-1” (Media) [ERROR] Failed to import “news-6” (Media) [ERROR] Failed to import “news-4” (Media) [ERROR] Failed to import “shape-1” (Media) [ERROR] Failed to import “banner-1” (Media) etc
Hello,
A pre-purchase question. Will you have any wordpress admin to test the website?
Thank you.
Sorry no
Join the form to the specific tours. Dears, i have set the theme but I hve difficult to set the book this tour” form to every specifici tour. When I received the form it isn’t specified ehich tour is. Can I resolve this?
You need to use contact form 7 to add that. If you purchase our theme open ticket in our support system our technical team will help you.
Hi, you change the licence activation mode and now we can’t activate it again. It’s doesn’t leave the loading
Please clear your cache and try again after login with same account fr where you purchase Thank you
Hi Already tried that and also tried making the activation on anonymous browser but the result is the same.
Join the form to the specific tours. Dears, i have set the theme but I hve difficult to set the book this tour” form to every specifici tour. When I received the form it isn’t specified ehich tour is. Can I resolve this?
how do i restore my permalinks to our old theme, so we don’t do a lot of redirecting links.
Example. the link created after we use this nice theme like: usweb.com/tour/california-tour-2days
while our site has been indexed with old themes using the address: Like: usweb.com/california-tour-2days
How can I hide /tour/
Hello, this is not possible. The old url look creates with pages post type which do not have slug by default in wp. Tour is a custom post type it must need a slug. Only solution is to redirect by any direct plugin. Thank you
Hi, I didn’t see slider in anyone of the homepage demos.
How do i add slider in the homepage? is it possible to add slider in the homepage?
Sorry my bad, there is slider actually in the homepage demo 3. I got it. btw nice theme. Thanks!
Hi,
We are pleased to hear that you have found the slider on your own.
Thank you, SmartDataSoft Team
Hello! I’m wondering if theme lets you make one page navigation instead open sectionts separatelly. Regards.
Theme have no option. You need to do that by css and js. Thank you
Hi. I want to remove the “Month” “Price range” from widget sidebar . Please guide me how to do that
I tried but that couldn’t be removed from widgets. It is under “travio tour filter”
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hello – I like the look of your theme and just have a couple of questions.
1. With the tours, is there a way of not having the ‘Book this tour’ form in the sidebar. Is it possible to just put other things in that sidebar or is it locked in?
2. The Tour Plan that is featured in Tours i.e. 01 Day 1: Arrive in South Africa Forest….is that something that can be used elsewhere in the site – via a shortcode perhaps – or is it only on the tours template.
Thanks
Hi,
1. You can change/remove them from the widgets. https://prnt.sc/VR_vkYUBjlH6
2. You can easily make them using the elementor editor or if you want you can use the copy-paste feature of the elementor and copy the section using the elementor editor.
Thank you, SmartDataSoft Team
Thank you – I think this is a great theme but there are a bunch of things I can’t figure out re. widget dashboard, fonts and how to use Destinations vs Pages. I will drop you a ticket through the support channel…but I like the theme so far.
Hi, I want to know if I can import the demo content on an existing website which already have content and another theme.
Hi,
You can do it but there will nothing work. Because there are designs css which come from the theme so without the theme the imported demo content will be broken.
Thank you, SmartDataSoft Team
can i show current tour package name and price in contact form 7(enquiry form) in tour details page
Hi,
Yes you can do that. To do that you have to add the tour name and the price manually in the contact form.
Thank you, SmartDataSoft Team
Hello, is this theme already seo optimized and fully mobile friendly ?
Hello, i noticed the tour page doesnt show the menu and logo, how can i add this?
Hi, I guess the tour page doesn’t have the breadcrumb image which is why the menu and logo is matched with the background and became invisible. So please add the breadcrumb image from the theme options https://prnt.sc/4ii2DDZjlGmo and the issue will be solved. If this doesn’t work please open a ticket on our support system. Thank you.
