1921 comments found.
dear author which travel engine booking system is supported by trendy travel theme please help me we want to convert our website to tour & travel website with agent booking system. suggest me the supported plugins
Hi.,
You can use our booking manager plugin
https://wordpress.org/plugins/dt-booking-manager/Please refer : https://youtu.be/uNwRAoA3Kos
So how come when you tried to fix the issue you disabled all my security plugins such as wordfence, autotimpizer and all, should we say that the theme is not compatible? How are we supposed to secure the sites if security is not compatible
Hi.,
All the plugins working fine., Please refer : http://recordit.co/JuwjUVEj2X
Hi guys its barely a few months when my support ended and allover a sudden am having issues with my website, you updated the theme and broke my clients website, right now the header is not working well and i have a bunch of code running on screen that i dont understand where its coming from. I haven’t updated this website in a long time and only was doing an audit and realized its broken. For the amount paid for the theme really i need to get some sort of help because this is affecting my clientele. The website is https://ceiloadventures.com. Would appreciate help on this
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Sent them, looking forward to a fix
And also the logo can be uploaded but it doesnt show on the website or even in a preview, please take a look into that
Hi.,
We have fixed the issue. Kindly, have a look.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Not everything is fixed and there is still some code that still show son the main page, also what was the problem that allovers a sudden the theme broke
Hi.,
Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshots / Video references to our support team and we will gladly assist you.
Note : It seems that your support has expired., Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Please refer: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you, we look forward to helping you!
hi.. kindly help me out in register and login form. its seem that these pages are not exist in the theme or if exist so its not working. I want in my website that client do registration first and then buy my services..
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
The theme is very good Will the theme continue to be updated?
Hi.,
Yes, We can give updates to the theme if needed.
Thanks!!
Hi, we updated the theme and footer disappeared. In new version of Theme options there’s a bug: General Options / Site Footer does not display Widget Areas, so there’s no way to set footer widgets. Any idea of what’s wrong? Thanks
Hi Berniman.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!! Regards., DesignThemes Support.
Hello, I need the demo…? the demo request link is not working
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
hello. i got the latest version of the theme. deleted old, uploaded new, so i now have a clean install. the “Submit” button doesn’t work at step 3 ( booking-iii ), after i fill all the fields and select pay at arrival. i also tried paypal, but still the button is not working. i am stuck at this page and cannot proceed with the booking.
Hi zaraka.,
Sorry for the inconvenience. Kindly mail your domain URL, WordPress, and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hello guys, i need help on my website, the about page header is too big and different from the main header i selected for use on the entire site, help me fix that as i have failed to figure out what is wrong.
Hi Theictweb.,
Your query has been fixed and updated. Kindly, have a look on it https://prnt.sc/nW9dnDJPqpGb and https://prnt.sc/bIgW21w3323V
Let us know if you need any help or issues. We are happy to help you!
Your valuable rating is important to us. It will make us happier and more energetic to help and support valuable clients like you.
Kindly, rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thanks!!
Thanks for helping fix that, one other issue i have is the website being super slow. Wondering why its now very slow despite installing wp rocket to speed it up. Help with that or incase there is a plugin you recommend, please share that.
Hi.,
Most of it depends on page content which compromises images. If images are properly optimized and you’re using a cache plugin and a good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation:https://assetcleanup.com/docs/
Please refer to the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Thank you, we look forward to helping you!!..
Thanks for that support. Why is it that when i go to the contacts page, the header is too big and not the same size as header used through out the site. Its the same issue i had with the header on the about page. What did you do to fix that. I also need that fixed on the CONTACT page,Uniform header throughout the site
I have the same issue on all the destination pages that need to be fixed
Hi Theictweb.,
Your query has been updated. You have designed some other header and pointed with some other header name that’s why in the front end it shows some different header for each page.
Solution for the query: https://prnt.sc/i-MKAaEc4fPi
Now every page has the same header. Kindly have a look.
Let us know if you have any further queries or issues. We are happy to help you!
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thanks!! Regards., DesignThemes Support.
am struggling with your theme for real, now am about to go live with a client website and things are just freaking working, the whole website is a mess
the website only shows only shows mobile version and its kinda an inconvenience
Hi Theictweb.,
We checked your issue. There is a problem on the database side, is it okay for you to install fresh demo content.
Thanks!!
Regards., DesignThemes Support.
Hi guys i dont know what is going on with your theme but for some reason your main core plugin “DesignThemes Core Features Plugin” has broken my site, i didn’t update it or do anything but for some reason when i activate it, the whole website breaks. Please help me fix this as its needed and am yet to present this website to my client.
Also what database problem is that, i didn’t make any changes. If i install fresh demo content am going to loose all the work i have designed.
Hi theictweb.,
Sorry for the inconvinence. Your query has been fixed and updated. Added screenshot for your reference, https://prnt.sc/XaBfUVTgYWLF Kindly have a look.
Thanks!!
Have a great day
Regards., DesignThemes Support.
Presale question:
1. The client wants the prices not to be listed for the hotel, for the room. Is that possible?
2.In the booking widget wants to field to enter: a) the number of years of children
b) To have a choice of car, plane, bus for travel
Is this possible? 3. The client does not want to buy or book a hotel, a room, but only for the visitor to send an inquiry with all the details in order to find and offer the best agency option for the visitor. So no buying and booking. Is that possible? 4,Is the theme compatible with Tripadvisor plugins? 5.Is it easy to edit and customize a search filter, add or exclude individual search options? 6.Can widget booking add booking options or not?
Hi Artloper.,
Thanks for contacting us and your interest in our theme. We answered your queries as listed below points,
1) We cannot able to achieve points 1, 2, and 6. For query (4), we didn’t test the 3rd party plugin with our theme. So, we are not sure about the functionality compatible with our theme.
2) For query (3) we can change the form details in the admin panel.
3) For query (5) we can customize the search form in the admin panel. We do have the options for customizing the search, added screenshots for your reference, https://prnt.sc/yEIF-qyu9S1d , https://prnt.sc/yFCLuPeaAT0d , https://prnt.sc/oZAOkTsA98Re
Let us know if you need any assistance, we are happy to help you!
Thanks!!
Regards., DesignThemes Support.
Hi, Is your pages support multi languages?
Hi Kabuzur.,
Thanks for contacting us and your interest in our theme.
Our theme itself we have string translation using that you can able to translate the content whatever you need. Added document link for your reference, http://docs.wedesignthemes.com/dt_articles/translation/.
If your go with multi-language you can go with WPML, our theme is fully compatible with WPML as well.
Thanks!!
Regards., DesignThemes Support.
Sorry but the trendy Travel has too many problems and does not meet my needs. The theme has been uninstalled. I would like to withdraw from the purchase and have the sums paid refunded. Grateful for the attention. I’m sorry because you have been very helpful but I can’t risk publishing a site that has a lot of problems.
Hi Adam.,
We are sorry for the inconvenience. We will support you whenever you have issues and queries. We are very worried about your decision, we don’t want to lose a valuable client like you. Please let us know your exact issue with some screenshots along with FTP and admin login details and we will check it asap.
We are happy to help and support you.! So, kindly send your issue details we will resolve the issue and make you and your client will be happier.
Thanks!!
Sorry, we have already tried your control surgery but the result has not changed. Since I have been reinstalling wp and trandy travel for several days already, I believe that I am not satisfied with your product and therefore I have uninstalled the theme and ask for a refund. I add that the plugin like this is old and not updated for several years, causing errors and system crashes. Best regards
Hi Adam.,
Just provide us the login details to support@wedesignthemes.com, we will check if the issue can be resolved or not. If we cannot resolve it, we will provide you a full refund.
Enough with your tests! I have entrusted the task to some Italian programmers who have unearthed the various holes and solved the problems. Best regards
Hi Adam.,
Sorry for the inconvenience. Kindly, contact the Envato support team for your refund request.
Thanks!!
I’m more sorry that I had to pay people to solve the problems. I don’t need a refund, buy the candy and eat it all.
Please let us know if you need any help.
Thanks.
Hello Guys, i have used your theme to do a customer’s website, however am about to go live but when i visit the pages that are associated with the places, the tour pages are all distorted and also the footer doesnt show up. i have to present this to my customer , please help me out as am running out of time.
Hi Theictweb.,
Sorry for the inconvenience. Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue as soon as possible.
Regards., DesignThemes Support.
I have sent the details to the form , please help out as soon as possible. When you look at one of the places pages, the packages are a mess and the footer also is misplaced, please intervene
Hi THEICT WEB.,
Your issue has been fixed and updated. Please, check the below added screenshot for your reference.
Reference: https://prnt.sc/26pzmwb.
Let us know if you have any further queries, we are happy to help you.!
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thanks!!
Regards., DesignThemes Support.
Nothing appears to have been solved, look at one of the places. For instance if you click on Bahamas as a destination, the footer is misplaced and the entire page is a mess, please fix that and for all the other places. The page content towards the bottom is messed up
Also the second slider is missing from slider revolution, plus the small icons on the ABOUT page are missing and its just a bunch of code instead of the icons,, Need these fixed as my customer thinks am not doing my job
`
Hi Theictweb.,
Sorry for the inconvenience. We checked your issues,
1) The places page footer issues have been resolved by the last ticket itself. We recorded the video for your reference. Kindly, have a look on it, we couldn’t see any messed up footer in any pages and places.
Video Reference: https://recordit.co/k1kH8jVE75
Screenshot: https://prnt.sc/26qfa9b
2) We checked in the home slider that you have used layer slider and it shows all the images in the slider added a video for your reference (https://recordit.co/XasKlqMKvF). If you using the revolution slider anywhere kindly, attach a screenshot with us it will be easy to solve your issue.
3) About us page code issue has been fixed now it shows the icon that you have created. Attached screenshot for reference (https://prnt.sc/26qfjfd)
Still, you’re facing any issues or you have a query kindly, share a screenshot along with issue page link it will be easy for us to solve your issue as soon as possible.
We are happy to help you!!
Thanks!!
Regards., DesignThemes Support.
Thank you for fixing that and am grateful, one quick one, how do i deleted the search for packages, hotels, packages feature on my main page, please show me the steps. thanks
Hi Theictweb.,
1) We fixed your request, to remove packages and hotels from the search section navigate to Appearance > TrendyTravel Options > Search > Packages Tab Settings and Enable the package tab. It will hide the package option in the search section home page.
Added screenshots for your reference, https://prnt.sc/26tipzw, and https://prnt.sc/26tiqcs.
2) If you want to hide the Best Holiday Packages Section on the home page. Remove the shortcode in the WP Bakery Page Builder in the home page option.
Added screenshot for your reference, https://prnt.sc/26tirfs.
3) If you want to remove the package option in the menu bar, remove the list in the Menu option. Refer screenshot, https://prnt.sc/26titwz
Let us know if you’re facing any issues or difficulties, we are happy to help you!
Your valuable rating is important to us. It will give us more happiness and energy for us to help valuable clients like you. So, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thanks!!
Regards., DesignThemes Support.
I want to disable the whole search part of the slider, please help me with that. Remove the hotel and places tabs. I want the whole search part gone and have just the slider
Hi Theictweb.,
Just switch off the button shown in this screenshot https://prnt.sc/26tq904 from home page backend and have a look.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Regards., DesignThemes Support.
Good Morning. I have a serius problem to install this theme end import a demo data: my hosting go to the crash and alert message. Please help me.
I have tray to reintall wordpress 5.9 and theme 7 time.
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
I’m sorry but the theme have varous problem. on the first domain where you have imported demo data there are big problem crash. I think this is my problem but I have buy other domain in hother hosting service: there are same problem.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Forgive me. I solved everything. I simply upgraded the hosting services. Everything’s okay now. Thanks for your speed.
Hi.,
Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Is anyone here know what to use, if i want to use XML feeds from travel companys at a page like https://skier.dk/ It should be like when you visit a destinations, all the opptunites should show up – and like when you want to show all travels, there should be categories?
Dont know if, im okay to ask here – or i should ask another place?
Thanks for your time.
Hi hectoriversen.,
Thank you for the interest in our theme. Sorry but we do not have that option in our theme.
Regards., DesignThemes Support.
Hi, I can’t find the demo of the theme, why is the demo not in the file I purchased?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
Before buying this theme, can the price be removed? Because our website is only for tourist location information, there is no listed price.
Hi.,
Yes it can be done.
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Since I bought it, I have never been able to use this theme because I can’t install the demo content in the old version and then I left it aside when I saw that it had been updated, etc. I decided to use it for testing and the error still persists when I try to import the demo content, I installed the backup & content in unyson after that I go to tools—> demo content install there always gives the same error as below: Failed to create tmp table _fwbk_wpks_media_file_manager_log. You have an error in your SQL syntax; check the manual that matches your MySQL server version for the right syntax to use near ‘ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE utf8_general_ci ROW_FORMAT=DYNAMIC’ at line 3
Hi.,
Thank you for contacting us.
Go to wp-content/plugins/unyson/framework/extensions/backups/includes/module/tasks/type here you need to delete “class-fw-ext-backups-task-type-db-restore.php” file and replace the attached php file and try to import the demo content once again via unyson plugin through Dashboard > Tools > Import Demo Content.
https://www.dropbox.com/s/muedhatr5jd9y28/class-fw-ext-backups-task-type-db-restore.php?dl=0Please refer : http://prntscr.com/koy6x2
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
HI, i am currently using 3.6 and wish to update to the latest version. Can i update it directly without crashing? Anything i should be taking care of?
Hi.,
We have released New Trendy Travel (5.3) version (demo contents using Visual composer), please do not upload the new version of Trendy Travel theme or plugin files to your existing Trendy Travel old version ( old page builder demo contents), since the site will crash. If you need to continue with your old version,
we have provided the old version trendy-travel-old.zip (3.8) separately please use those files. If you need to go with the new visual composer version, you need to install it in a fresh site.
Please refer : http://docs.wedesignthemes.com/dt_articles/unknowingly-updated-the-4-x-version-to-the-old-version-3-x/
Hi is the old version trendy-travel-old.zip (3.8) compatible with wordpress 5.8.2?
Hi.,
We only test the latest version of the theme with wordpress updates and recommend only to use the latest version of the theme to our customers. So the old version might or might not have issues. So we cannot guarantee the old files.
Regards., DesignThemes Support.
How do i update to the latest theme without crashing?
Hi Simon.,
You cannot use the latest version theme files with the old files. You can just start a fresh site with the latest version theme files.
Means i cant transfer the old blog posts over?
You need to add it manually.
Omg, means u are not keeping your old customer in mind when updating the theme…. what a shame.
Hi.,
The old framework theme was built with our own page builder and new framework with built the most popular Wpbakery page builder plugin and it is the one all the customers who are asking for and based of the customers needs we updated the theme. So if you want you can move to the new one. You can install the demo contents for the new framework and then start editing your details.
But creating 2000+ blog posts manually is not a wise move…
For the blog section alone you can try exporting the post from old site and import it in the new one.
Hi how do i download the 3.8 version old zip?
Hi Simon.,
If you download the files from themeforest download section, you can find the old framework files as shown in this screenshot https://prnt.sc/21zl2pb
Regards., DesignThemes Support.
Hi for migrating from old version to new version, do u have someone who can help up to do the migration? Especially on the export/import step for the blog section.
Hi.,
Kindly create a subdomain or subdirectory to install the latest version of the theme and share the WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes. So that we will install the latest version and you can customize the theme as per your requirement and move it to the live server.
Note: Your support period has expired. Kindly renew the support period again if you need further support from us, more about support extension can be read here.
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportPlease follow the instructions in the below knowledge base link for extending the theme support.
Please refer: https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/
Thanks!!
I get this error message installing the demon Content. Please help
“Failed to create tmp table _fwbk_ZPQ_media_file_manager_log. You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE utf8_general_ci ROW_FORMAT=DYNAMIC’ at line 3”
Hi.,
Thank you for contacting us.
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
Hi team Support,
I submitted my site credentials (WP & FTP access logins) so that you import demo data for me.
Looking forward to hearing from you as soonest possible so that I can meet the deadline for the completion of my client’s website.
Thanks Kakatarr