Hi!.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Sent them, looking forward to a fix

And also the logo can be uploaded but it doesnt show on the website or even in a preview, please take a look into that

Hi Theictweb.,

Your query has been fixed and updated. Kindly, have a look on it https://prnt.sc/nW9dnDJPqpGb and https://prnt.sc/bIgW21w3323V

Let us know if you need any help or issues. We are happy to help you!

Your valuable rating is important to us. It will make us happier and more energetic to help and support valuable clients like you.

Kindly, rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Thanks!!

Thanks for helping fix that, one other issue i have is the website being super slow. Wondering why its now very slow despite installing wp rocket to speed it up. Help with that or incase there is a plugin you recommend, please share that.

Hi.,

Most of it depends on page content which compromises images. If images are properly optimized and you’re using a cache plugin and a good fast host, the speed issue shouldn’t happen on any theme.

You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/

Documentation:https://assetcleanup.com/docs/

Please refer to the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M

Thank you, we look forward to helping you!!..

Thanks for that support. Why is it that when i go to the contacts page, the header is too big and not the same size as header used through out the site. Its the same issue i had with the header on the about page. What did you do to fix that. I also need that fixed on the CONTACT page,Uniform header throughout the site

I have the same issue on all the destination pages that need to be fixed

Hi Theictweb.,

Your query has been updated. You have designed some other header and pointed with some other header name that’s why in the front end it shows some different header for each page.

Solution for the query: https://prnt.sc/i-MKAaEc4fPi

Now every page has the same header. Kindly have a look.

Let us know if you have any further queries or issues. We are happy to help you!

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Thanks!! Regards., DesignThemes Support.

am struggling with your theme for real, now am about to go live with a client website and things are just freaking working, the whole website is a mess

the website only shows only shows mobile version and its kinda an inconvenience

Hi Theictweb.,

We checked your issue. There is a problem on the database side, is it okay for you to install fresh demo content.

Thanks!!

Regards., DesignThemes Support.

Hi Adam.,

We are sorry for the inconvenience. We will support you whenever you have issues and queries. We are very worried about your decision, we don’t want to lose a valuable client like you. Please let us know your exact issue with some screenshots along with FTP and admin login details and we will check it asap.

We are happy to help and support you.! So, kindly send your issue details we will resolve the issue and make you and your client will be happier.

Thanks!!

Sorry, we have already tried your control surgery but the result has not changed. Since I have been reinstalling wp and trandy travel for several days already, I believe that I am not satisfied with your product and therefore I have uninstalled the theme and ask for a refund. I add that the plugin like this is old and not updated for several years, causing errors and system crashes. Best regards

Hi Adam.,

Just provide us the login details to support@wedesignthemes.com, we will check if the issue can be resolved or not. If we cannot resolve it, we will provide you a full refund.

Enough with your tests! I have entrusted the task to some Italian programmers who have unearthed the various holes and solved the problems. Best regards

Hi Theictweb.,

Sorry for the inconvenience. Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue as soon as possible.

Regards., DesignThemes Support.

I have sent the details to the form , please help out as soon as possible. When you look at one of the places pages, the packages are a mess and the footer also is misplaced, please intervene

Hi THEICT WEB.,

Your issue has been fixed and updated. Please, check the below added screenshot for your reference.

Reference: https://prnt.sc/26pzmwb.

Let us know if you have any further queries, we are happy to help you.!

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Thanks!!

Regards., DesignThemes Support.

Nothing appears to have been solved, look at one of the places. For instance if you click on Bahamas as a destination, the footer is misplaced and the entire page is a mess, please fix that and for all the other places. The page content towards the bottom is messed up

Also the second slider is missing from slider revolution, plus the small icons on the ABOUT page are missing and its just a bunch of code instead of the icons,, Need these fixed as my customer thinks am not doing my job

`

Hi Theictweb.,

Sorry for the inconvenience. We checked your issues,

1) The places page footer issues have been resolved by the last ticket itself. We recorded the video for your reference. Kindly, have a look on it, we couldn’t see any messed up footer in any pages and places.

Video Reference: https://recordit.co/k1kH8jVE75

Screenshot: https://prnt.sc/26qfa9b

2) We checked in the home slider that you have used layer slider and it shows all the images in the slider added a video for your reference (https://recordit.co/XasKlqMKvF). If you using the revolution slider anywhere kindly, attach a screenshot with us it will be easy to solve your issue.

3) About us page code issue has been fixed now it shows the icon that you have created. Attached screenshot for reference (https://prnt.sc/26qfjfd)

Still, you’re facing any issues or you have a query kindly, share a screenshot along with issue page link it will be easy for us to solve your issue as soon as possible.

We are happy to help you!!

Thanks!!

Regards., DesignThemes Support.

Thank you for fixing that and am grateful, one quick one, how do i deleted the search for packages, hotels, packages feature on my main page, please show me the steps. thanks

I have tray to reintall wordpress 5.9 and theme 7 time.

Hi.,

Thank you for contacting us.

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

Please send your request to us directly at this email support@wedesignthemes.com

I’m sorry but the theme have varous problem. on the first domain where you have imported demo data there are big problem crash. I think this is my problem but I have buy other domain in hother hosting service: there are same problem.

Hi.,

We have released New Trendy Travel (5.3) version (demo contents using Visual composer), please do not upload the new version of Trendy Travel theme or plugin files to your existing Trendy Travel old version ( old page builder demo contents), since the site will crash. If you need to continue with your old version,

we have provided the old version trendy-travel-old.zip (3.8) separately please use those files. If you need to go with the new visual composer version, you need to install it in a fresh site.

Please refer : http://docs.wedesignthemes.com/dt_articles/unknowingly-updated-the-4-x-version-to-the-old-version-3-x/

Hi is the old version trendy-travel-old.zip (3.8) compatible with wordpress 5.8.2?

Hi.,

We only test the latest version of the theme with wordpress updates and recommend only to use the latest version of the theme to our customers. So the old version might or might not have issues. So we cannot guarantee the old files.

Regards., DesignThemes Support.

How do i update to the latest theme without crashing?

Hi Simon.,

You cannot use the latest version theme files with the old files. You can just start a fresh site with the latest version theme files.

Means i cant transfer the old blog posts over?

You need to add it manually.

Omg, means u are not keeping your old customer in mind when updating the theme…. what a shame.

Hi.,

The old framework theme was built with our own page builder and new framework with built the most popular Wpbakery page builder plugin and it is the one all the customers who are asking for and based of the customers needs we updated the theme. So if you want you can move to the new one. You can install the demo contents for the new framework and then start editing your details.

But creating 2000+ blog posts manually is not a wise move…

For the blog section alone you can try exporting the post from old site and import it in the new one.

Hi how do i download the 3.8 version old zip?