10 comments found.
Is it support elementor pro?
Hi.,
Thank you for contacting us.
The theme supports both Elementor and Elementor Pro. It is fully built using Elementor.
it has a lot of bugs and limited customizations i need for some support via email or formum but your forum has no proper support or documentation
Hi.,
1) Please send your request to us directly at this email support@wedesignthemes.com
2) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
We are ready to help you to resolve the issues. Let us know what is the issue with our theme, so that we can resolve the problem.
Ratings play a major role in our profile, a bad rating affects the entire theme and our whole profile.
Please revise the rating that you have done now. We are always ready to help you.
Hello, on the “casual outfits” demo page there is a pop-up that I would like to disable. Where does it deactivate? I tried to register on your support, but the confirmation emails are not received. Thank you
Hi.,
Kindly refer to the below related videos to change as per your needs.
Popupbox remove: https://recordit.co/RVyoCpLTt6
Popup tempate edit : https://recordit.co/roeI52P6z8
Thank you!
Thanks for the support, I edited successfully. 2 more questions: - I would like to insert a sidebar on the left in the categories, the same one that is on the shop page: is it possible? - in the tab of each product is it possible to insert a sidebar on the right with the relative products, the upsells and the last products visited? Thank you
Hi Italmarket.,
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them.
As the ThemeForest comments section is meant only for pre-sale questions and generalities, We are not able to provide detailed support here. Please create a support ticket using the link below or mail your queries to our support email and our support team will gladly assist and guide you.
Support Forum Link: https://themessupport.com/forums/forum/health-beauty/trendz-fashion-store-theme/
Email: support@wedesignthemes.com
Thanks!!
I asked for help here because registering on the forum doesn’t work (the confirmation email doesn’t arrive). I am writing to you by email. Thank you.
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Please Refer: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Hello,after your last intervention, there have been malfunctions on the site and on the header. We have fixed the icons not being displayed, but the problem of not displaying the number of products in the header remains. Since the number of products in the header is managed by your Elementor widget, I invite you to update the widgets to adapt it to the latest Elementor version, because with each Elementor upgrade there is a warning of non-compatibility of the plugin. It can also be a false positive, but since we have a problem right there, I wouldn’t underestimate the problem. We also ask you to modify the code, so we don’t put the site down (which is in production). Thank you
Hi Italmarket
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them.
As the ThemeForest comments section is meant only for pre-sale questions and generalities, We are not able to provide detailed support here. Please create a support ticket using the link below or mail your queries to support@wedesignthemes.com and our support team will gladly assist and guide you.
Support Forum Link: https://themessupport.com/forums/forum/health-beauty/trendz-fashion-store-theme/
Thanks!!
Good morning, I wrote to you yesterday, I await your reply. Thank you
Hi.,
We have resolved your query and replied to your mail kindly check and let us know.
Thank you!
We are unable to do payment in checkout page as payment option are visible but unable to select that available payment option. These option are disabled. Kindly help me in this to sort out this issue already mailed you regarding same But haven’t received any reply from your end. Please resolve this issue as early as possible.
Hi rdeokar1.,
We got your query. To enable the payment option in the checkout page, before you need to enable the payment options in the WooCommerce -> Settings -> Payments option in main menu. Then you can get the payment options in the checkout page that you’ve integrated into the menu.
Added screenshot for your reference, https://prnt.sc/6SJ7IORBncCS
If you want more payment integration on your site kindly follow this article link, https://woocommerce.com/document/woocommerce-payments/startup-guide/
Thanks!
Regards.,DesignThemes
Hello…need your help to update woo-commerce functionality
HI.,
Sorry for the inconvenience. we can not able to get a better understanding kindly mentioned your exact issue in detail so that we can get a clear understanding from them and help you.
The Woocommerce plugin has been updated version: https://prnt.sc/9MYbRb7iwjjH
Thank you!
Hello Mailed you few issues please look in to that issues, waiting for your reply.
Hi.,
We have checked and replied to your mail kindly check.
Thank you!
Hello! I just installed the dummy content and it is freezing A LOT. Regardless of my device. I’ve even asked someone else to try to load it, and it stutters and freezes quite a bit. This did NOT happen on the demo site for the template. Do you know why this might be happening? Any help is appreciated.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Great, I just emailed you using that form
Hi Joarisgr.,
We get the “Invalid user name/password” error. So please send us the valid WordPress login details.
Thanks!!
Hi…theme documentation is not proper…product page is showing error
Hi facing problem while designing product page
Hi.,
Sorry for the inconvenience,
Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
Hi I need help in product page, on few product pages rating is visible but on few pages its not, also i want “MRP” instead of “starts at “
Do you have chat support? it will be easy to resolve issue
Hi Rdeokar1.,
We wanted to inform you that we have replied to your registered email ID. Please check your inbox and spam folder, in case our email was filtered there.
If you have any further questions or concerns, please do not hesitate to contact us through our support forum or by email.
Thanks!!
hi, i bought the theme but i can’t import it to wordpress.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi I am facing problem while in Trendz theme. The image resolution is not perfect.
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Its ok but my problem is that the demo theme’s images are showing blur. But on themeforest website its showing perfect.
Hi.,
When importing demo, you will have the site look like that except the image. All demo data does not include any image/photo
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Great Work,Congratulations GLWS 
Hi TmdStudio.,
Thank you for your wishes and appreciation.
Regards., DesignThemes Support.
