109 comments found.
Hi,
I am unable to contact the support team. Could you please assist me in connecting with Luev support?
peculiarvarun@gmail.comRegards Varun
Hi, Please make a ticket here https://ovatheme.ticksy.com/, so we can support you easily.
Hi, is it possible to add recaptcha or some check filed on book / request form?
We will update this feature in the future.
We added Recaptcha in Latest Theme Version. Please update the theme and plugins to use it.
how to customize tour destination details page
You can choose destination of any tour, so it will display in destination details page
can i edit tour destination page using elementor. i need edit font size and description section.
The theme doesn’t support customize destination page with Elementor. You can customize template in child theme.
For change font-size: you can add CSS to style.css file in child theme.
Hi,
How ca we order the tours in the main tours page?
We would like can set some tours at the firts positions .
Thanks.
We will update this feature in next version.
Hi, We updated code. Now you can edit a tour then go to Advanced tab >> Insert value in “Menu order” field.
Thanks!
Hi,
Presales questions:
1. PhonePe payment gateway will work on this theme?
2. Does this theme have a wallet system?
Thanks.
Hi,
1: yes it is. Because I saw it is supports here https://developer.phonepe.com/v1/docs/woocommerce-plugin-1
2: We developed theme on WooCommerce, so I think you can find and install extra plugin for this.
Thanks!
Hi, The themplate looks very nice! I have some questions?
1.Can you tell me is there a calendar options, where the clients can see all the tours with fixed dates and also click on them directly on the calendar?
2.Can i change the look of the tour card? For example under the location to add the fixed date or on the place of “7 days” to be”23-30 september”, or where is “fetured” to be “10% discount” or “only 2 spots left”
3. Can i change and add new emoticons in tour description? For example: max people icon, min age…
4.Can i edit the booking form and is there options for example when i select a package all under it like camera, gps to change with it?
5. Can i connect other platform for the booking like tripadvisor, get your guide … and manage all the booking through tripgo?
6. Can i have more than one language of the site?
Thank you in advance!
Hi,
1: No it ins’t.
2: You have to customize code for this in child theme.
3: Yes
4: You can setup Custom Checkout Field(camera, gps ) for per Tour
5: No
6: Yes.
Best regards,
Ovatheme
Hi is there any chance to get demo login to admin panel?
Hi, We don’t support check backend in demo. Please read more in documentation https://ova-themes.gitbook.io/tripgo/
can pay with paypal or omise?
Paypal: yes it is.
Omise: I don’t know this payment gateway. If it supports WooCommerce, you can use it.
Hello, I purchased the theme but now the Ajax search once I´m into the category is not working. Do you know why?
Hi, if you bought the theme at themeforest, please make a ticket here https://ovatheme.ticksy.com/
Pre Sale Question: Does the theme allow for the client to just use the enquiry form? and not book, but just send an quiry?
Hi, yes it does. You can use only inquire form.
Hello! Pre-sale questions: 1. Can I add other categories like car rent, transfers, etc.? BRW booking supports all the types.
2. A soon as BRW booking support multivendor system (with additional plugin), can i make this on this theme as well?
3. If tours works like Woo products, can i use third part affiliate system like WP Affiliates etc, to create my own affiliate program for my site?
4. Theme speed. Do you have any live examples with good rates of page speed?
5. Does it support Gutenberg or only Elementor?
6. Can I setup the minimum hours before booking a tour?
Hi,
1: No it ins’t because we disable it in this theme.
2: No
3: I’m not sure because we build new rental type for WooCommerce. I think you have to customize a little for this.
4: You can use Lighthouse in google chrome for checking.
5: Only support Elemnetor.
6: The tour is fixed total hours.
Thanks!
Thank you. But if this will not work for me, can i ask for refund? #6 I mean the number of hours befor the tour can be booked. Lets say the tour is tomorrow morning, so we close bookings at 9pm today.
Hi, #6 the theme supports this.
How long it’s normally takes to get support answer?
Please check your ticket
Good morning. I can’t find where to customise 2 points of the tours details. The first one would be the video that is in the header of each tour (“view video”) and the other one where to modify the location that also appears in the header of the tour (next to the stars of the revi
Hi, Please make a ticket here https://ovatheme.ticksy.com/, so we can check support you easily.
presale: It is possible to hide or disable end date? for example for single day tour? thanks
Hi, Yes you can hide check-out in cart/checkout form. However currently it is hide for all tour. In the future we will improve this, so you can show/hide in per tour.
ok, another last question, does the theme have an agent dashboard for upload tours? or is just at the common backend?
Currently you only create tour in backend.
perfect, so the checkout works with woocommerce right? because we want to use a local payment method…. hope to buy it soon
Yes. The checkout is working with Woocommerce
Hello, I have a few pre-sales questions:
1 – on the tour grid cards, is it possible to have a metadata line where I can insert the departing date for the tour? My company only organises fixed date tours, so de departure date / month can be a determining sales point.
2 – if the customer pays a deposit instead of the full amount, can they later pay the remaining amount or instalments through the platform, until the departing date? Will they see the payments schedules on their personal account?
Thank you
Also,
3 – is it possible to replace the text on the tour card ribbon, where it reads “featured”, to have a text such as “sold out”, “last places”, or another text?
Hi,
1: No it isn’t. You can customize template in child theme for this. We can custom work help you with a little fee.
2: Yes. You can setup send invoice and order link to customer: https://prnt.sc/acmas0Vi70zy
3: Yes. You can replace the text.
Best regards,
Ovatheme
WPML isn’t integrated with the package, can I use a free plugin like polylang ?
Hi,
Currently the theme only supports WPML. We don’t test with Polylang yet. We will check it soon.
is their any option in theme like in tour left side page – when we select any option from filters, tours auto start showing without clicking on ” search ” button
this page : https://demo.ovatheme.com/tripgo/tour-list-left-sidebar/
i dont want ” search button ” tour auto show when we click any filter option. is their any posibility
Hi,
Currently your have to click “Search Button” to display result. If you want to display result when customer click any option, you have to customize for this.
Best regards,
ovatheme
Hello, finally , I was able to purchase your theme, I was wondering if I can safely install the theme on my localhost, for testing/development purposes and then safely go live in a hosting and with a proper domain, without having any problems with the license, should I be able to deactivate the license key any time and put it in another site? What would be the best practice in this case? Thanks in advance!
Yes you can install in your localhost and upload to your server.
Hello, Congrats for the nice theme, I’m about to purchased your theme, but I have a question:
1.- It is highly customizable ?, I would like to add some tours as a suggestion for clients over here https://demo.ovatheme.com/tripgo/tour/venice-rome-and-milan-9-days-8-nights/ , on the “Tour Plan”, inside the day 01 or day 02 or so on, it is possible to modify the structure using some html,css, js and probably php? Currently as you know, it’s just a text description displaying. Thanks in advance for your answer.
Hi,
Suggestion for clients : You can see “You may like” area in tour detail page.
Tour Plan: We use Editor in WordPress, So you can add Image, Some html tag like ul, li …. in description https://prnt.sc/KECFAeCIWq1v
Thanks!
Thanks for your answer, I was wondering if I can add a “tour card” like the ones that appear on “You may like” area, but inside the Tour Plan, inside the day 01, day 02, since you’re saying I can add Image, Some html tag like ul, li, etc. Also Can I add links ( tag) of a particular tour creeted on my tour posts? I guess it’s possible, it isn’t? . Thanks!
Can I add, posts(tours created) directly there in the editor?
Hi,
- You can add link in content of Tour Plan however the theme doesn’t support add “Tour card”.
- If you want to add tour card: We can custom work for you, so you can add a shortcode to display a Tour in Content of Tour Plan area.
Hey , thanks, for the answer , so to sum up. I can add image, some html tags, links, but no css styles, right?.
- A shortcut could be a solution, but I think for now should be enough an image/description with a link to the wanted tour.
Yes it is
can we change the sidebar booking for to external link only? no booking function just want to added like affliate link on sidebar.. it is possible?
Hi, Yes it is however you have to customize a little. We can help you this.
Does anybody has same issue with Sidebar Widget not working/showing in WooCommerce Checkout page? And I am also seeing this error in the WooCommerce status page – tripgo/woocommerce/content-product.php version – is out of date. The core version is 3.6.0, /tripidgo.com/hri/wp-content/plugins/reviewx/partials/storefront/myaccount/order-table.php version 7.0.1 is out of date. The core version is 7.8.0
Please make a ticket here https://ovatheme.ticksy.com/, so we can check help you.
I did try to log a support but it is asking me to renew support which is almost equivalent to a new license. I can’t afford that anymore. My site is not even in production/live and not getting any income yet. I just want to know why the sidebar is not showing in checkout page. Looks like a bug to me. Been checking the settings and nothing I can see is a problem. I hope I can get an answer. Thanks.
Hi, You can edit checkout page and check Template setting. You should choose “Default Template” and display sidebar in General Settings.
Hi there, that has been my settings and I can see the sidebar space but t is blank. Some other page has sidebar but not the checkout page. Any idea? Thanks.
Hi, Please check some config like here https://prnt.sc/R6ikv0ahknjy and insert widgets to Main sidebar https://prnt.sc/loge_38Wu93L
Hi, that is exactly my config is. As mentioned the sidebar is there but it is blank. The sidebar widget has content on it and I can confirm that as other pages has sidebar showing but the checkout page it’s just blank.
Hi, you can contact me here https://themeforest.net/user/ovatheme#contact.
