cosmothemes

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2794 comments found.

Hi Guys, having the same problem as the guy above.

Quote: My Instagram widget suddenly stops working.. it says ‘the user currently does not have any images…’. When I try to get a new Avves token within the widget area I get an error message: {“code”: 403, “error_type”: “OAuthForbiddenException”, “error_message”: “You are not a sandbox user of this client”}

My Instagram is working fine, so I have no idea what’s causing it not to show.

Please help me, thanks!

Hi,

You need to refresh your access token, please get a new Access Token here – http://instagram.pixelunion.net and replace it at your instagram widgets area and it will work again.

Thank it worked!

For everyone who’s instagram widget stopped working by June 1st and where the link at the widgets area to get a new Access token is not working, go to: http://instagram.pixelunion.net/

Get a new Access Token here, replace it at your instagram widgets area and it works again :grin:

Thank you :)

I have problem with fontello. They’re not visualized… This is the site: http://www.lineashow.it/

Hi,

Could you please open a ticket at https://cosmothemes.zendesk.com/home with the credentials to a temporary admin account? We will help you with this issue.

Thank you.

Just noticed the “related posts” near the footer doesnt work on galleries? but the label is in the bottom of the page.

http://www.skyelarkphoto.com/gallery/madz-pol-wedding/

Hi,

Could you please open a ticket at https://cosmothemes.zendesk.com/home with the credentials to a temporary admin account? We will help you with this issue.

Thank you.

Hello, i try to add the Instagram on my font page. I added the new token with the new link from : http://instagram.pixelunion.net/ , i accepted the link access after before the token page generated. however, it shows the ” The user currently does not have any images… ” my website is: http://www.sunnytam.com , i checked my instagram ID which is : sunnytamphoto is working perfectly fine and i use this ID as instagram ID on my Widgets. Please advise.

Hi,

You need to refresh your access token, please get a new Access Token here – http://instagram.pixelunion.net and replace it at your instagram widgets area and it will work again.

Thanks for the quick reply, however, it still doesnt work. i did it again with new browser and enter my ID and PWD under instagram, however, it generated the same token and it show “name lookup timed out The user currently does not have any images… ” on the home page , does the ID need to be a number instead of the name?

Hi,

Could you please open a ticket at https://cosmothemes.zendesk.com/home with the credentials to a temporary admin account? We will help you with this issue.

Thank you.

Hi there,

I was wondering if the tripod theme is already registered for the new Envato API system? (https://build.envato.com/)

I have been trying to update my website using the envato plugin for several months, and I keep getting the same error. And today, I tried again, and got the same error… however, this time I went to create a new API just to see if that solves the problem (which didn’t) but I found out that Envato is no longer using the old API’s!

On that website page says that the app owner needs to create a new API to be used by all users. But it is not clear to me, if is ME who have to create an app (?) or are YOU guys who need to register the theme Tripod for all the users being able to upgrade the theme using the plugin?

If it is me, is there a place where I can read about the steps to create a new API? (Before I created going to settings – API keys – generate. Copy, Paste and done. It was working!) But now it doesn’t seem to work.

Thanks :)

Hi,

Could you please open a ticket at https://cosmothemes.zendesk.com/home with the credentials to a temporary admin account? We will help you with this issue.

Thank you.

I will. Thank you Bargan! :)

With pleasure :)

Does this theme support php 7?

Hi,

No, it’s not compatible with php 7 version. But in next update we will fix this.

Thank you :)

Hi, Overall, the theme does work with v. 7 although you might get some notices like Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; It only concerns widgets, so should be easy to fix.

Images are uploading but are not inserting into posts. What could be causing this?

Hi,

Could you please open a ticket at https://cosmothemes.zendesk.com/home with the credentials to a temporary admin account? We will help you with this issue.

Thank you.

Hi, quick question “vertical image scroll type gallery” : why does the width of the pictures here is as wide as the text’s boundaries? is it because they are all landscape oriented? http://demo.cosmothemes.com/tripod-colored/gallery/vertical-image-scroll-gallery/

mine is ridiculousy narrow, the pictures are squeezed in the center http://www.skyelarkphoto.com/gallery/erika-jose-engagement-shoot/

Hi,

Could you please open a ticket at https://cosmothemes.zendesk.com/home with the credentials to a temporary admin account? We will help you with this issue.

Thank you.

Hi guys,

Is the update compatible with Woocmmerce 2.6.x? Because the description says 2.4.x. I am having troubles with the add to cart button not showing on variations.

Thanks!

Hi,

Yes it’s compatible. But in order to solve your problem could you please open a ticket at https://cosmothemes.zendesk.com/home with the credentials to a temporary admin account? We will help you with this issue.

Thank you.

I added my email in the tripod social icons settings, the contact icon appears in my footer. When I click on it, the new empty window opens in Chrome browser and nothing is happening. I googled the problem and someone suggested to delete “target=_blank” from the url, how can I do it and will it solve the problem? Thank you.

A client of mine is using version 3.4 on WordPress 4.5.3, but the page editors aren’t working. Is there a backwards compatibility issue at all?

Please update the theme, there’s a fix for your issue.

dgaletto

dgaletto Purchased

“WP/LR Sync addon for Cosmothemes”

https://wordpress.org/plugins/wplr-cosmothemes/ not found! You should update the required elements!
dgaletto

dgaletto Purchased

and… You can send me the demo slider?

Hi. Indeed the original author have deleted the WP/LR plugin. Should you need it – we can email it. The slider is contained inside the full archive – download the full zip, you’ll find the revslider plugin you need to install.

xtrakarl

xtrakarl Purchased

Hi guys,

is there any possibility to add a download link for images in the galleries? My customers really miss that feature in their protected galleries.

Thank you!

hi xtrakarl,

You could make use of a 3rd party plugin and let your customers download images via a button. There are plenty of resources you could take advantage of, like WP-Force Images Download or Easy Media Download.

xtrakarl

xtrakarl Purchased

hi cosmo, thanks for your fast response. I’ve tried WP-force images with the shortcode in a gallery. but the download button only appears on the left menu and lets me download one and always the same picture. Do you know by chance where to add the shortcode in order to have a download button next to the facebook or twitter link just under a picture?!

You’ll need some code tweaking. First, create a child-theme so you don’t lose your changes on future updates and then edit the corresponding file (/themes/tripod/js/jquery.prettyPhoto.js most probably, if I understand correctly the button placement). You’ll need to make usage of the template tag instead of shortcode. <? php wp_fid(“Some Text”,”green”); ?> If you need help, I believe someone from our support team will be glad to be reached out for a reasonable custom work.

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