450 Reviews

for Bugs

Hello, no update since more than 1 year !!!! Incompatible with php 7 so i can't upgrade my database for others website...
I regret to have bought this theme....

cosmothemes

Author response

The theme has never claimed it is compatible with php7. Make sure you read the description prior buying a theme.

for Documentation Quality

Changing my previous 1 star to 3 stars as the theme is quite good all the same. I maintain that documentation is drastically lacking from theme. My advice to people willing to buy it is to buy it with a year support so you can get some help from their support.

for Customer Support

Customer service has been terrible. Usually it takes a while for them to get back to you. My latest issue I've put in 4 messages to support with no reply. Just purchased another theme from a different developer.

for Bugs

Customer support is simply non-exiistent. I placed a request for support 10 days ago for a critical/blocking bug. No reply. No fix. No other way to contact the support team (if there is one).
Beware that last time this theme has been updated is about one year ago, way before the wordpress security release 4.7. Therefore no compatibility with latest WP or plugins, no security granted. I am deciding to rework entirely my website and switch to another theme, from a more reliable creator.

for Design Quality

I've been using Tripod for a number of years and can say I've not only been happy with it, but I get lots of positive comments from clients as well.

for Customer Support

Theme is excellent, but support is very bad.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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