129 comments found.
Hi
Having issues with resolution slider i had to deactivate it is asking for update but gives me and error
Hi.,
Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.
Thank you!
Hi
can instal unyson message: Something went wrong with the plugin API.
please let me know what the issue can be
Hi.,
Sorry for the inconvenience,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello, i have difficulties intsalling the unyson plugin. “Something went wrong with the plugin API.” ... so i am unbale to install the plugin as well as the demo
Hi.,
Please download the unyson plugin here: https://we.tl/t-mrU6PZLWCs
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hello thanks for your reply. But how do i install the demo content
Hi.,
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
I’ve installed the demo content, but I have problem with the main menu, is not showing
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Nice theme! can you please tell me the max_execution_time required to install this theme or Recommended PHP Configuration Limits for this theme.?
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
Thank you for your response, actually my hosting has max execution time of 180s. Is it possible to install your theme and import it’s demos! Found your theme very attractive.
Hi.,
You can go ahead and purchase our theme. If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us. We are happy to help you.
Thank you!
Hello,
I tried to update the revolution slider from version 6.6.13 to version 6.6.15 but when I try to update from the wp dashboard / install plugins, I get the reponse, that the file does not exist. Also here https://support.wedesignthemes.com/updated-plugins/ I can only see that Rev slider is up to version 6.613.
WIll there be any update on this?
Best Regards
Hi.,
Please send your request to us directly at this email support@wedesignthemes.com so that we can send you the updated plugin.
Thank you!
I bought this theme and it looks terrible. Can someone assist with installing it so it looks like the demo? I uploaded the Demo and its still not looking how it should. Very frustrated with this process
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
I tried the Unyson these and it still doesnt work. I just emailed the link you posted please help
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Ratings play a major role in our profile, a bad rating affects the entire theme and our whole profile. Please revise the rating that you have done now. We are always ready to help you.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
Thank you, You should see the rating updated. Will I be able to add my own pictures to the theme without paying for WPBakery?
Hi.,
Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
Thank you so much. Last question, for the dummy theme to change the images I would have to purchase WPBakery? I want the theme to stay exactly the same I just want to add my own images and logo. I have elementor for the new pages thank you again
Hi.,
1) Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
2) Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/triss.txt
But we do provide gray images as placeholders for any image that is on our demo, so users can simply change them out for their own. Most of our demo images came from https://www.shutterstock.com/
All image changes : https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/
Open Source Images :
https://unsplash.com/s/photos/hair-extensions https://unsplash.com/s/photos/hair https://unsplash.com/s/photos/long-hair https://unsplash.com/s/photos/salon https://unsplash.com/s/photos/beautyThank you, we look forward to helping you!
I add a featured products section, but if the product is not selected then it looks weird. It adds this empty white space at the bottom which doesn’t look good. Is there anyway we can delete that?
https://prnt.sc/4vnDxmEQQSVkHi Suhaiboon.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we can check from our end.
Is there anyway we can disable the zoom feature for the image
https://prnt.sc/XZOYCXzMFVXCHi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.single-product .dt-sc-product-image-gallery-container .dt-sc-product-image-gallery-thumb-enlarger {display:none !important;}
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
How do I change the title for the individual products? Instead of shop I want to write soemthing else.
https://prnt.sc/hIu3JGrLDm5sH There.,
Please refer: https://prnt.sc/7Q0TUDN8yi_R
File Path: \wp-content\themes\triss\framework\woocommerce\register-woocommerce.php
How to I update this footer background and social media
https://prnt.sc/ZCLp1c7RT-BmHi Suhaiboon.,
Kindly navigate to Footer -> Select Triss Footer -> Edit with WP Bakery Backend Editor.
To change the footer Background: [ https://prnt.sc/3thwUKglQmnv ]
Customize Social Icons: [ https://prnt.sc/n9T8lH-PEfcl ]
How do I get more products to show up in the same page. I only get 5 products show up and the rest in the next page.
Check image https://prnt.sc/daT9JECZ48GQ
Hi.,
Please refer to the option: https://prnt.sc/cN27-mp7gR1C
We hope that you are satisfied with our support. If you have a moment, we kindly ask that you consider rating our service. Your feedback is valuable to us. Please refer to the video at https://recordit.co/YqdTBuEJRm for instructions on how to rate us.
Thank you!
Thank you for your awesome support
Hi.,
Thank you for the appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Also How do I remeve some of the social media icons that I am not using?
https://prnt.sc/jfdpByqLqy4GHi.,
Please refer to and edit as per your requirements: https://prnt.sc/mA_5Wd5K2-g0 https://prnt.sc/7eFxCcZ7GDjo
We hope that you are satisfied with our support. If you have a moment, we kindly ask that you consider rating our service. Your feedback is valuable to us. Please refer to the video at https://recordit.co/YqdTBuEJRm for instructions on how to rate us.
If you face any difficulties kindly contact us.
Thank you!
Thank you that worked
How do I change the page title background?
Hi.,
Global Options
Get into Admin panel > Appearance > Triss options > Layout Option > Breadcrumb Options > Background > Choose background options for breadcrumb title section.
Please refer : https://prnt.sc/10e81w9
Individual Options
Navigate to the Pages > Select Page > Page Settings > Breadcrumb > Set Individual Page Breadcrumb
Please refer : https://prnt.sc/10e82pw
hi just installed on WordPress and the theme have nothing no menu no picks no info and there is now to fix anything. it looks good as preview but there is nothing after installing. how can i cancel my order and get the refund or tell me how to fix it
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
did got the theme demo imported the how can is get the high def pictures and how much will that cast please let me know who and whare thanks
Hi.,
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license. Image Purchase link : http://docs.wedesignthemes.com/image-link/triss.txt
But we do provide gray images as placeholders for any image that is on our demo, so users can simply change them out for their own. Most of our demo images came from https://www.shutterstock.com/ or from https://www.bigstockphoto.com/
All image changes : https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/
Open Source Images :
https://unsplash.com/s/photos/wigs https://unsplash.com/s/photos/hair-extensions https://unsplash.com/s/photos/hairI tried downloading the Demo Data but ran into this issue
” The execution failed. Please Check error.log “
I can’t login into the support page for some reason
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi, I bought the Triss theme but I couldn’t figure out how to import the demo.
Hi.,
Thank you for contacting us. You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
I got it thanks for help
Hi.,
Hope your issues are solved.
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Hello, I have some issues with the demo import and check all the requirements. I also send you a mail with my wp login information. Please let me know if you can set up the demo install properly. Thanks!
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Hello, I have some issues with the demo import and check all the requirements. I also send you a message with my wp and ftp login information. Please let me know if you can set up the demo install properly. Thanks!
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
HI, support team.
I just purchased your theme “Triss – Beauty Cosmetics Shop.” from https://themeforest.net/item/triss-hair-store-woocommerce-theme/25630941.
But we found out this theme doesn’t fully support Elementor page builder.
Could you process refund, so we can purchase your other theme “Wigme – Hair Extensions WooCommerce Shop”, https://themeforest.net/item/wigme-beauty-cosmetics-shop/33625084
Thanks!
By the way. I register account on https://themessupport.com/ for support, but I didn’t received new account activation email from wordpress. That is why I create support request there.
I try to use contact form on your main website, https://iamdesigning.com/, but contact form not working.
