135 comments found.
Hi, I sent a ticket
The package could not be installed. The theme is missing the style.css stylesheet.
Hello,
Please make sure you have uploaded your theme file ( troma.zip ) It is possible that you have uploaded the full package. Unzip and you will see the theme file.
Thanks
Hi, I sent a ticket
I will check. Thanks
The embedded video player which came with this theme is not working however same link is working with another available video player. Please help me to resolve the issue of video player which came with the theme.
My site is https://www.foxginger.com/
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, I purchased this theme for https://demo.casethemes.net/troma/homepage-5/ but after installing the wordpress i am getting https://demo.casethemes.net/troma/
My website is http://foxginger.com/
Please help me on how to get the theme https://demo.casethemes.net/troma/homepage-5/
Please mail me the updated wordpress in case there are any for https://demo.casethemes.net/troma/homepage-5/
My mail id is foxgingergroup@gmail.com
Hello, is there an option/support to have a video hero for the home page?
Hello,
We have included an installation instruction video in the full package. So when you make a purchase you will have videos and documents.
Thanks
I don’t think i was clear. don’t need an installation instruction video. I’d like to be able to have. video play on the home page (instead of an image). Is this possible?
This is possible, since the theme uses Slider Revolution. Thanks
Hi there, we are trying to develop an English and Arabic website, so if you have an RTL demo for Arabic, can you please provide a link for it? or at least screenshots. Thank you.
Hello,
We don’t have demo available for RTL language but sure theme support RTL and you can create site in Arabic language.
Thạnks
Good morning, Troma theme shows up an issue: when I assign a category to a post the selection flag appears not selected also if the post is correctly associated to that category. How can I fix it? Thank you, Marianna
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Any idea why there are span tags on each side of the category name? I have searched and done some research. No idea why.
Thanks!!
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, how to change the footer on the blog sidebar right page? I am using a custom footer on the whole page, but I can’t change it for the blog pages.
Hello,
The selection is only applicable to the page and not available on the blog page. I can customize for you but this will be the custom work.
Thanks
This theme will not allow me to save my changes…on both front end and backend editors. Where can I contact support?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!a
Regards.
Hello,
I can’t find a way to edit footer content properly. When I open “Footers” from the side menu and choose custom footer 1 I only see a bunch of mixed code inside the editor. There is no visual representation. It is really hard to edit the content. Can I get some help?
Hello,
You can find option for the problem here. Please see screenshot: https://prnt.sc/w8tf70
Thanks!
Having an error while updating a logo. Entire theme seems broken and not updated. Please get back to me ASAP.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!a
Regards.
Hi, WP Bakery plugin was updated per Troma but not on our site. Please guide us how can we update WP Bakery plugin. Thanks
Hello I have a problem with the gradient customisation. I have changed everything but the the theme doesn’t adapt the color.
Please take a look:
https://prnt.sc/utd1neHello,
Please clear the cache and check again.
Thanks
Haven’t worked..
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
can I add some more features and popup windows? please release me via mail whatznotall@gmail.com
Hello, is possible. Any questions you want to ask. Please comment here. Thanks
Hello, Can you please provide a solution to add button inside the column for the services page. The theme used is Troma- Digital Agency theme. Kindly see the sharable link https://drive.google.com/file/d/1Rnmoo3r0nw19yMtAqrqhdmxqNusfekEP/view?usp=sharing to see the layout of the column. For any clarification please contact.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, I have a problem with my theme now, I got a white page only. When I asked Bluehost they informed me that the theme is causing issue in header.php on line 15.
I didn’t make any change on the website so I don’t know why I got this problem.
Best regards
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
There is a point that I don’t understand, why did the problems suddenly arise when the support period ended? Is this to force me to buy new support ?? Now, when I try to communicate with support, they tell me that my support has expired and I must renew it !! All of these errors are appearing now and the site is unfortunately suspended and it is clearly a problem of the theme and not a hosting problem, as confirmed by me Bluehost and WordPress :
—-—-—-—-—-—-—-—-—-—-——
PHP Fatal error: Uncaught Error: Call to undefined function troma_get_opt() in /home1/digiskas/public_html/wp-content/themes/troma/
Theme could not be resumed because it triggered a fatal error.
This theme failed to load properly and was paused within the admin backend.
Error Details
An error of type E_COMPILE_ERROR was caused in line 23 of the file /home1/digiskas/public_html/wp-content/themes/troma/template-config.php. Error message: Cannot redeclare decodeservurl() (previously declared in /home1/digiskas/public_html/wp-content/themes/troma-child/template-config.php:23)
Please don’t ask me to update my question and attach the info site on https://casethemes.ticksy.com.
Best regards
Clearly in Troma theme does not contain this file ( themes/troma/template-config.php ) ? Did you custom theme ?
I only ask the developer to make it in Arabic also.
But it is the problem that causes the error, the error does not come from the theme file. Thanks
I do not understand how to modify the footer of the home page (purple) I would like to set up three column link uses (put links) follow us (put the logo of social networks) and coordinated (put my coordinates) my I don’t understand the language of the “Custom Footer 2” page
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi,
i have buy some times ago this template, but i see an error (olso in your) if you go using mobile: https://demo.casethemes.net/troma/homepage-5/ and if you click to open the menu and you select one of element of menu, you can see problem on scrolling…
Hello,
I still do not understand the problem. You can share your screenshot.
Thanks
HI, I am not be able to import the demo site help me to import it in my local project. I have raised tickit also but no response till now please help me as soon as possible I have to answer client everyday..
Thanks and Regards, Keyur Chandarana
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
