3914 comments found.
Hi. There’s something funky going on with posting youtube thumbs. They are all hqdefault and not maxresdefault, so the thumbs are displaying with the black bars above and below the image content. Where in the theme options can I fix this?
Hi,
Could you please provide site’s URL so we can take a look?
Also, it would be great if you can open a ticket here:
http://support.cactusthemes.comBest regards,
Bug in theme (although support expired) [20-Mar-2019 04:56:01 UTC] PHP Warning: Illegal string offset ‘width’ in /home/sites/wp-content/themes/truemag/attachment.php on line 36 [20-Mar-2019 04:56:01 UTC] PHP Warning: Illegal string offset ‘height’ in /home/sites/wp-content/themes/truemag/attachment.php on line 36
Please release a fix for it.
Thanks for notifying us.We will fix it in the next release.
Best Regards,
Hi CactusThemes, I like your True Mag theme but in blog post area the thumbnails are low quality and cropped so words are cut out. Thumbnails are downloaded from youtube at 1280×720 but cropped/sized to 555×357. Is it possible to add custom CSS or a setting where sizing/cropping of feature image can be adjusted?
Kind regards Tim Lester
Solved using a different layout.
Hi,
Sorry, it seems like you have not purchased our theme?
Best Regards,
I haven’t purchased myself but working on site that has.
how can the feature images at https://independentman.com.au/category/news/ can be fixed so not pixelated?
Hi,
Sorry, we only support our customers. If you can, please open a ticket here so we can help you. Thanks for your understanding!
http://support.cactusthemes.comBest Regards,
ben bir kaç ay önce turmag satın aldım fakat şimdi tema bozuldu. yukarıda ki 4 kutu kayboldu. ben ne yapmalıyım
Hi,
Please open a ticket here and provide us site information so we can help you solve that.
http://support.cactusthemes.comBest regards,
Hello,How can I see front page content submissions on WP backend/dashboard when submitted? I have looked in Post options.. Any sugesstions?? Thanks in advance
Hi,
You should see the submitted posts in Posts screen. Maybe there is something wrong so the form submission did not work properly.
It would be great if you can open a ticket here so we can check and help you.
Best Regards,
Definitley something wrong.. so I have to pay $34.14 to get help with content submissions.. Is there any info in documentation that is straight forward on setting this up.
Definitley something wrong.. so I have to pay $34.14 to get help with content submissions.. Is there any info in documentation that is straight forward on setting this up.
Hi,
We already published this document: http://truemag.cactusthemes.com/doc/docs/features/front-end-submission-contact-form-7/Please check if it helps.
Best Regards,
Current download has theme files inside of zip. It was duplicated and also some files refuse to be transferred over
Let me clarify above a zip in a zip Duplicated.
Hi,
Please try following our document to install theme properly. http://truemag.cactusthemes.com/doc/docs/installation/install-theme/If it does not help, please open a ticket here so we can check more details and support you better.
http://support.cactusthemes.comBest regards,
This doesn’t require a ticket I know how to install and update the theme.
Unzip your theme file truemag-4-2-19.zip You will see
cactusthemes-truemag-4.2.19-unzip-me-first Directory inside the Zip
Then you will see these directories in that one
Documentation
Installation Files
Licensing
Sample Data
Then these Files
.DS_Store
Truemag-Preview.jpg
Truemag-Preview.jpg.zip
Truemag-WC-Logo.jpg
Mitch
Yes,
So the theme file you need to upload to your site is in Installation Files/themes folder. You should see a file so called truemag.zip there.
Best Regards,
Yes in inside that is another set of files that are the same as what I just unzipped duplicated
Hi,
Have you installed theme successfully? Please do not unzip truemag.zip file. Just upload it to your site via Themes > Add new > Upload
The theme seem to be OK. But you keep ignoring the Fake that you have the files twice in the zip file.
Thanks, we will take a look.
Hi there, I have a ticket that I had sent to you on 4/14 in your support center and haven’t received a response. The ticket is Responsive Video not full width #491812 Could you please assist me with this. And, if you do not have an answer, please let me know. I would be greatly appreciated. Thank you so much for your assistance.
Hi,
I got it.
We just migrated to new ticket system, please submit a new ticket at http://support.cactusthemes.com to get the quicker response. And it would be great if you provide us a screenshot so we understand your issue better. Thank you
Best Regards,
Hello Does it has the ability to use popup player for each click in the video list ? I don’t want to load a new page. Furtermore preview on hover I haven’t seen in the demo to work
Hi,
In our demo, you can click on Quick View button to view videos in popup instead of open a new page. Does it help you?
https://i.imgur.com/xc8UVy9.pngBest Regards,
Ok I see. In the v9 the section with the slider display posts or just videos . The link you gave me does not work
Hi,
That slider includes both videos and blog posts.
Best regards,
Hi, I am having problems with the newest update that you did in April. Every time I try to upload it the regular way through Wordpress it gets stuck and when I try to use Filezilla, it uploaded but had error messages everywhere on the website. Please help.
I figured out what is happening. When you download the file from Themeforest and pick the version that is the Wordpress Zip file only, that file won’t work for shit. When you download the other version which is the full version with all the extra shit like plugins and etc, then it works and uploads through Wordpress. You just have to use the zip file that is in the “Unzip Here First” folder. Please fix that, so other users won’t experience the same problem I had. Thanks!
Hola, I have updated the theme, all plugins, and php version of Wordpress and still get the following error code. I can not do a support ticket on your website and have tried searching everywhere online for a solution including the comments here. Thanks!:
A non-numeric value encountered in /homepages/12/d452698842/htdocs/clickandbuilds/BeingLatina/wp-content/themes/truemag/header-single-player.php on line 765
Hi,
Just a warning. You can follow this guide to hide it. https://aristath.github.io/blog/wp-hide-php-errorsIn the meanwhile, we also improve our theme to fix that.
Best regards,
Hello, i have my site using youtube videos. But now i want provide the videos using a CDN, and i need an option where the user can change video quality (4k, HD, 720p, etc) your theme dont include this option?
Hi,
Our theme supports using JWplayer as default player for self-hosted video. And this player provides video quality toggle feature. http://truemag.cactusthemes.com/doc/docs/features/jwplayer-7-integration/Best Regards,
Ok, will chek it. Now i have more question. Do you know why dont work the filter on: Theme Options / Front Page / Header – Items Tags
When i set any tag, the filter dont make any change. And i need to change this options to show others pots.
Any idea…?
Hi,
Sorry, we missed your previous comment.
In each page editor which marked as Front Page template, there are the separated options to configure posts filter. Please check your page.
Maybe you have to show these addtional options via Screen Options.
Best Regards,
Ohh.. thats true! i forgot. Thanks, now is working! 
But now i have this issue. The color on mouseover in this dont change the color. This keep yellow ever.
How i can change it?
Hi,
Sorry, I can not see your image. Please check again.
Best Regards,
Sorry, here youu can check again:
https://imgur.com/a/dZvhkz0First image is on home, the header dont change the color to blue. Always show yellow. And the other image, is in single post. same, dont change the color to blue.
Hi,
To change it, you can also use this css code:
.player-button .next-post.same-cat a:hover, .player-button .prev-post.same-cat a:hover { background-color:green; }
.bgcolor1, .bgcolor1hover:hover, a.bgcolor1hover:hover { background-color:green; } #top-carousel.full-more a.maincolor1:hover { border-color:green; }
Best Regards,
No work :/ will wait until you fix it on the next update. And is working fine on WP 5.2? im on 5.0.1.
Hi,
Can you provide your site’s url so I can take a look?
Best Regards,
Sure, servandozl.com
Hi,
Please try this code instead.
.player-button .bgcolor-hover:hover { background-color:#1e73be; }
.classy-carousel-horizon #top-carousel .is-carousel .carousel-button.more-videos a.prev:hover, .classy-carousel-horizon #top-carousel .is-carousel .carousel-button.more-videos a.next:hover { background-color:#1e73be; border-color:#1e73be; }
Best Regards,
Working!! thanks very much!! 
Now, any idea how to change the preload icon for a gif image? 
Hi,
Thanks for contacting us.
In this case, could you please open a ticket so we can investigate more details?
http://support.cactusthemes.comBest Regards,
Hello, when I go through WordPress menu: Appearance » Theme Options » Fonts Settings – trying to change heading tags size, it’s not reflecting on website. But the others fields are working fine. I need make heading tags bigger. Would that be a bug issue?
Hi,
We do not see this issue on our site. Could you please open a ticket and provide us your site’s credentials so we can check that?
http://support.cactusthemes.comBest Regards,
My support license has already expired. At the moment, I see no need to renew it. To fix this bug issue, will I need to renew? I’m doing everything right, any changes I make are being reflected on the site, except for this specific one.
Hi,
This is due to there are some h1 tags that can not be overrode by the option in Theme Options.
If you want to apply the same font-size for all h1 tags on entire site, please add this css code instead:
h1 { font-size: 30px !important; }
Best Regards,
Yeah, I appreciate your response, but unfortunately I already tried that and it didn’t work either. =\ Any other idea? Thanks!
Hi,
Could you please provide a screenshot of your issue? I can see it works. https://i.imgur.com/nFKUXDb.pngBest Regards,
Hello, When will you update to Visual Composer; there are problems… The current version of Visual Composer is 6.0.1 … Thanks to you.
Hello, When will you update to Visual Composer; there are problems… The current version of Visual Composer is 6.0.1 … Thanks to you.
Hi,
We will include it in the next theme release. Thanks for your understanding.
Best Regards,
Thank you. cordially
