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I am having the same problem. I just purchased this theme with high hopes. But, this issue along with the demo content failing to import is causing concern.
I have the last version from themeforest.net but I cannot update Truemag – Playlist 1.1.5 . It says updated but never updates and don´t permit to reactivate the plugin. Can you help me?Truemag – Playlist UpdateTruemag – Playlist Pre-Packaged Recommended 1.1.4 Installed version:
1.1.5 Minimum required version:
1.1.5 Available version:
Installed But Not Activated
Please open a ticket here, then we will help you to install the demo data.
Sorry again! but are you able to handle the customization request or not? (as you told me and you described on your webpage) because are more than a month that im waiting a call or a meeting or just some reply to private ticket for a quotation and stat the customization of the theme.
Just let me know, because this let me think a lot about the customer teams support for this theme, and for the future job that i need with clear deadline on my side.
PRIVATE TICKET #3055924
Someone could come back to answer to a PRIVATE TICKET #3055924 ?
Ok, we will check it shortly.
Let me know, its a pending request from two week!
Its safe to upgrade to wordpress 6?
At this moment, we have not tested deeply. If you see there is an expected issues, please report to us.
Hello! do you offert also some customization plan for you theme?
Yes, we provide custom service for the theme also.
Perfect, could i contact someone for a quotation requests?
You can open a ticket here, in Customization Work category.
Someone could reply me to this ticket? PRIVATE TICKET #3055924
My Truemag theme is behaving differently. Not showing front page content. Footer contents disappeared even tho the widgets showed it’s there
Probably your widgets are messed up. Please check if the widgets are placed to correct sidebars.
Thank you! Truemag – Playlist plugin do not want to update at all. Do you think it may be related?
Can you explain more details?
after updating it, it kept on coming back for an update. Maybe it’s a bug!
Yes, we should correct the version number in next release. You can delete the plugin and install the new on manually in Installation Files/ plugins folder.
Thank you. Is there another post view count plugin that is compatible with Truemag? the current one is not working.
You can use Top 10 plugin for tracking views count instead.
Thank you so much. I also have one last question. what plugin is good to replace the “Video Thumbnails” ?
Thank you again in advance
Cant seem to get support. Ticket been open for more than a week now. Is this ppl still alive?
Can you give us the ticket id?
Sorry, about the thumbnail issue, we are working on it and we cannot provide you the quick fix. Hope you can understand.
before purchase have a newbie question , is this woocommerce supported for offering services or adding shop ??
Yes, you can install Woocommerce for that purpose.
A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session must be terminated via session_write_close() before making any HTTP requests.
Your template is causing an error in wordpress
I believe the problem is in wp-content\plugins\cactus-unyson-backup-restore\framework\helpers\class-fw-session.php but I am not sure.
There are no extra plugins installed, only your template and his plugins.
Can you give me any information about how to fix this?
I did some tests and I am correct about this… The problem is in TrueMAG – Sample Data. When I remove this plugin the problem gone. Do you know about this? Can you help with an official fix? Thank you.
Do you need to install sample data again? If not so, you can delete that plugin.
Hey what’s up folks, how do you change the url for the main logo? I’m looking through the headed files and can’t find it. I want it to point to a different site and not the home page. Thanks!
Please open a ticket here, our support will check and help you.
I have the last version from themeforest.net but I cannot update Truemag – Playlist 1.1.5 . It says updated but never updates and don´t allow to reactivate the plugin. Can you help me?
Truemag – Playlist
UpdateTruemag – Playlist
1.1.5Minimum required version:
Please open a ticket so our support will check and solve that issue.
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
This is not my problem its a bug in one of your plugins,
I have the last version from themeforest.net but I cannot update Truemag – Playlist 1.1.5 . It says updated but never updates and don´t permit to reactivate the plugin. Can you help me?
Truemag – Playlist UpdateTruemag – Playlist Pre-Packaged Recommended 1.1.4 Installed version:
I change version number inside cactus-video.php file and now I can use the plugin but this is not a fix and I am still using 1.1.4.
Do you have any fix for this?
$delay_video=$delay_video*1000; This line is giving me an error and this a code error not a user mistake. Warning: A non-numeric value encountered in wp-content\themes\truemag\cactus-video\content-details-inplaylist.php on line 22
I belive the problem is because my plugin don´t update from your server but this a server side from your part not my. I cannot send you a ticket and you can see that. But I repeat… This is not an user error, this is your code that have an error and I hope you can fix it.
Thanks for reporting us the theme issues.
We will work on the issues and update for the next theme release. For quick fix, you can open a ticket in Bugs Report category. It does not require extending support.
How can I buy this product for https://erosdigital.ir/ site? Because there are restrictions in our country
You can contact to email@example.com for more information.
Thanks for your report.
But we design to allow swiping by the previous and next buttons at the both sides instead of dragging the slide.
Thanks for your understanding!
sorry i disagree for the arrows. This is my favorite theme for video content. it looks very nice. but since the date of purchase I have never used it because of this error. My most important request from you is that the correction is very, very important. I want to use it now.
I also see your comment in another product page (Videopro). We also can support swiping as Videopro theme. That is all we can support for the theme.
The two are completely different questions. both themes have different issues for the same method. I want to return the product. I’ve never used. Please accept if you allow.
Yes, due to the limitation from library, we cannot support infinite swiping as you want. For returning, you would need to follow the policy from Envato.
Hi there! I wanted to ask for help in hiding the sub-menu icons (chevrons) using CSS…
I couldn’t locate the element to [display:none]
Could you tell me what the css selector is for that left chevron on every submenu item? thanks!
Please open a ticket here so we can help you.
Hello, I have some issue about the styles, I cannot upload theme, I had received the message telling me that the style.css is missing
That is the common mistake. You can check the solution here.
Hey folks, after downloading the update I’m no longer able to get widgets to respond to the “Number of Posts” option. Is there updated documentation?
We will check this issue. Meanwhile, please install Classic Widget plugin to revert to classic widget version.
Unfortunately same issue, but way easier to work with thanks for that. Also after the update all the thumbnails have gotten pixelated, they were all 2-4k resolution uploads and problem just appeared. Any ideas on how to fix?
Indeed the new release does not have any update on the thumbnail. Please open a ticket so our support can check more details.
Hello, I submitted a ticket Saturday. Thanks so much look forward to your reply.
Hello, There is a bug in the theme, on a blog post, the arrow to expand the article don’t work so we can’t see the full content of the post, do you have a idea to correct this ? (it don’t works on chrome and firefox)
Sorry, i update the theme with envato plugin and it’s good ! Thanks for correcting thoses types of bugs !
Thanks for your update.
is it possible I have a site like this: https://cinemac.ir/ by this theme ?
Yes, but you would need to modify the theme.
Is there a way to get the blog listing in a columns for any page (e.g. with shortcode)?
Does this help?
I tried but i don’t get what i would like.
i have posts that have a dozen small tables (wpdatatables). First tree are ordered one after the other in the columns (custom created in the editor with WPBakery) and i would like that first three to appear in the main page through auto excerpt.
But with that it just won’t show up in the format i want. Now, i managed to achieve that with custom excerpt, but would like to avoid that due to quantity of posts with tables.
The smart content box is ok for regular posts but it won’t show up the tables and it makes it difficult for me to achive order and design i would like to have.
For better assistance, please open a ticket here. Our support will help you.
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