4076 comments found.
Hello my friend.
We always appear after the videos section in Google results.
Since we are using a video content theme, we naturally want to appear in the videos section.
But
This theme’s video sitemap page is not working properly.
https://www.fitnessandbeast.com/video-sitemap/1. Shouldn’t this url be video-sitemap.xml?
2. If there is no problem with this URL, why does Google only accept 15 of my 200 pages?
We must solve this problem urgently. Otherwise, Google featured video results will ruin us.
Hi,
Please open a ticket in https://cactusthemes.ticksy.com/ so our technical support can check and help you.
Best regards, Cactusthemes
I have not ticket
When I use the Yoast SEO video sitemap plugin, it detects only the videos in the body. It does not see the videos in the header.
https://www.fitnessandbeast.com/video-sitemap.xmlThe content detected by the Yoast video sitemap plugin appears successfully in google video results.
tm_video_url .. thanks. I solved it myself
Thanks for your update.
<sigh> Please update the version so that the known vulnerability is removed from both WPBakery Page Builder & Slider Revolution. Thank you!
Yes, we will update them soon.
Best regards, Cactusthemes
Latest update does not include current version of plugins, causing vulnerability notifications from Wordfence. 
Hi,
We already include WP Bakery Page Builder 6.13. I think it’s fixed, right? For the version 7.0, we will include in next release.
Best regards, Cactusthemes
Thanks – but the Rev Slider plugin is still vulnerable and was not updated to the secure version.
Which version should be included to fix Rev Slider?
Best regards, Cactusthemes
You can reach out to the developer for the latest version: https://www.sliderrevolution.com/documentation/changelog/
Hi,
We will include it in the next theme release.
Best regards, Cactusthemes
Hello.
I would like to purchase this theme but I have a presale question. Firstly, the website will be developed in a demo domain, not in the permanent domain. I guess if I can use the same license once I migrate the web to the permanent domain, erasing the web in the demo domain, of course.
Thanks in advance.
Alfredo
Hi Alfredo,
Yes, you can do that with the Regular License.
Best regards, Cactusthemes
When will the WP Bakery be updated to version 6.13? the new wordpress update gives high risk notifications because of the outdated plugin
Hi,
The new version will be released in next few days.
Best regards, Cactusthemes
It’s been 10 days now and WP bakery already has had an update to version 7 When will this theme be updated with the proper files?
Hi,
Sorry for the delay because we have to fix some minor issues also. The next update should be released shortly.
Cactusthemes,
hello. After I updated my theme, the footer on my website is showing on top of the front page before the revslider section. and most importantly the content of my posts are not showing
Hi,
What is the theme version? You can open a ticket here so we can check. Please open a ticket in Bug Report category, it will not require to extend support.
https://cactusthemes.ticksy.com/Best regards, Cactusthemes
I submitted the ticket since Thursday but no reply yet. Ticket #3403775
Hi,
Probably we missed it. Let us check and reply you shortly.
Best regards, Cactusthemes
MOBILE NAVIGATION COLLAPSIBLE SUB-MENU ITEMS
As I know it’s super frustrating for a lot of you… I have found a simple solution that is not perfect but gets the job done for now. Hopefully someone at Cactus Themes can post a simpler solution here, maybe even include it in the next build as it’s SUPER easy if you know what you’re doing. I am not a coder myself but here we go… In your custom CSS field for True mag Theme:
/*Hides all sub-menus */
li > ul {
display: none;
}
/*Displays submenus on hover */
li:hover > ul {
display:block;
}
The idea in the future is through some basic javascript or with a CSS prompt with an “OnCLick” action to replace the hover action for mobile OFF canvas menu.
@Cactusthemes… can you provide a simple solution here? It would greatly benefit EVERYONE! So that when a menu item is clicked on mobile it displays the submenu below and so forth… Having all menu items open in mobile is UGLY, creates FRICTION and REPELLS users. Takes so much away from the UX.
Also, the ability to place a logo above or below the OFF canvas menu would be nice too!
Hi,
Thanks for sharing your solutions. Hope this helps other clients that also want to use collapsed menu style.
Best regards, Cactusthemes
(function($) { $(’.nav-menu a’).on(‘click’, function(){ if ( $(this).data(‘toggle’) !== ‘dropdown’ ) { $(’.main-menu .close-button’).click(); } }); })(jQuery);
Can you swap the CSS classes so that the mobile menu items become collapsible?
Theme not working after last update, still waiting a fix: PHP Fatal error: Uncaught Error: Call to undefined function ot_get_option() in /home/+/public_html/wp-content/themes/truemag/page.php:9 Stack trace: #0 /home/+/public_html/wp-includes/template.php(785): require() #1 /home/++/public_html/wp-includes/template.php(718): load_template(’/home/+...’, false, Array) #2 /home/+/public_html/wp-includes/general-template.php(204): locate_template(Array, true, false, Array) #3 /home/+/public_html/wp-content/themes/truemag/page-templates/front-page.php(5): get_template_part(‘page’) #4 /home/++/public_html/wp-includes/template-loader.php(106): include(’/home/+...’) #5 /home/++/public_html/wp-blog-header.php(19): require_once(’/home/+...’) #6 /home/++/public_html/index.php(17): require(’/home/+...’) #7 {main} thrown in /home/+/public_html/wp-content/themes/truemag/page.php on line 9
Hi,
Please provide us the site credentials in ticket https://cactusthemes.ticksy.com/ , Bugs Report category so we can quick fix for your site.
Best regards, Cactusthemes
Hi,
What is your version you installed for the site? This issue already fixed in version Truemag 4.3.14.1
Best regards, Cactusthemes
Any updates on the bug fixes everyone is reporting? has the issue been fixed. I haven’t installed the theme to any domain yet and I want to know if I should wait a while before I do.
Hi,
The recent version already fixed the issues. You can install the theme for your site now.
Best regards, Cactusthemes
your theme demo isn’t working
What did you get wrong? We still can access it now.
I can’t click on any links, i’ve cleared cache and everything but for some reason no link is clickable, if i open right click. i get a long load time and then a 403.
Can you double check? We do not encounter any issue.
yeah, same issue, idc anymore
Hi,
I have reinstalled php 8 in my hosting account but still my website is not able to be live with truemag theme. It shows critical issue error and also it shows that “option tree” plugin url path is not valid so can’t able to install it.
Can you please let me know what is wrong here?
Thank you
Regards
Hi,
Any updates?
Hi,
Please open a ticket in Bugs Report so we can help you solve the issue.
https://cactusthemes.ticksy.com/Best regards, Cactusthemes
Hi,
I have 2 licenses of TrueMag. After updating to 4.3.14 the homepage shows a blank page. I had to reverse to previous version 4.3.10. I tried a week ago, then again today. What can I do? Will you have a fix for this? It happened on both sites. I use PHP 7.4 on both sites. Thanks, Lucian
Hi,
Please open a ticket here https://cactusthemes.ticksy.com/ in Report Bugs category so we can help you check the issue and fix it. It does not require to extend support.
https://cactusthemes.ticksy.com/Best regards, Cactusthemes
I’m unclear if this is a PHP 8 issue:
PHP Fatal error: Uncaught Error: Call to undefined function ot_get_option() in /nas/content/live/networksristg/wp-content/themes/truemag/page.php:9
Upgrading to the latest version causes this error.
Hi,
What is the theme version that you installed for your site?
Also, you can report a bug here so we can check and solve the issue asap.
https://cactusthemes.ticksy.com/We’re using truemag 4.3.14
Hi,
Please open a ticket here so we can help you solve the issue. In Report Bugs category, you do not need to extend the support.
https://cactusthemes.ticksy.com/Best regards, Cactusthemes
Hello, a ticket has been opened and the support team has been engaged. Thanks for the follow up.
Hello,
At present Supported PHP Version ?
Can you upgrade your template to support PHP 8 ?
No Reply ?
Yes, we are going to release new version of theme to support PHP 8. Also, the recent update also includes the fix for PHP 8.
Best regards, Cactusthemes
We installed Recent updated version, but its not working on PHP 8. how to get tht PHP8 supported one ? Expected release date for New Version ?
Hi,
What issue did you get?
Best regards, Cactusthemes
Can you upgrade your template to support PHP 8 please?
Yes, we are working on this task. The new update will be released soon.
Best regards, Cactusthemes
Is this theme still being supported and will it continue to be updated? I’m thinking of renewing my support package but the last update was Feb 2022. Thanks
Hi,
Yes, we still provide support for this theme.
Best regards
Hello! Please someone can take a look to my old tickets?
https://cactusthemes.ticksy.com/ticket/3156244/ https://cactusthemes.ticksy.com/ticket/3144868/Best regards!
Hi,
Our technical support already replied those tickets.
Best regards, Cactusthemes
Hello
I would like to advise that Onepress social locker https://wordpress.org/plugins/social-locker/ its blocket due to security stuff, so would be bettere to remove also from the Truemag theme.
Already submitted to the ticket.
Hello, 1. is there addition plugin I need to purchase like video ads, social locker? And the ads on video is support google adsense 2. Is it support to import video from YouTube, facebook, vimeo etc to my site automatic? 3. Is it support AMP? 4. Is it support google structure data?
Hi, I’ll make here the same request I did for another theme of yours, as they both seem good candidates for my project (good work!):
In order to properly assess if your theme fits my project, I’d need to see the logged user side of it (adding to playlist / watch later, how user’s profile / dashboard looks like…). Is it possible to get a demo user login info to check that. I’m not asking for admin demo, as I know you don’t provide that, I’d like to test a ‘visitor’ user demo.
Hi,
You can try register and login on our demo to test those features.
Best regards, Cactusthemes
Hey thanks, but there doesn’t seem to be any option to register. In the login page, the only other option apart from logging in is resetting password. Even failing to log in, the option to register does not appear.
I can’t seem to find a registration form anywhere. Sorry if it’s plain dumbness, but could you point me to it?